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Customer Strategy Jobs (NOW HIRING)

Valerie Health

Customer Strategy

San Francisco, CA · On-site

$120K - $180K/yr

You are equally comfortable jumping into data, talking a customer through implementation tradeoffs and partnering on strategic vision with the exec team. This is the opportunity engine of the ...

Alaska Airlines

Customer Strategy Manager

Seatac, WA · On-site

$149K/yr

Role Summary The Market & Customer Intelligence Manager is a subject matter expert in building, shaping, and communicating customer insights and strategy for Alaska Air Group (AAG). As an individual ...

Alaska Airlines

Customer Strategy Manager

Seattle, WA

$99K - $149K/yr

Role Summary The Market & Customer Intelligence Manager is a subject matter expert in building, shaping, and communicating customer insights and strategy for Alaska Air Group (AAG). As an individual ...

Cresta

Customer Strategy Director

OR · On-site +1

This is a senior individual contributor role on Cresta's Customer Strategy team, a small, high-impact group that operates at the intersection of AI strategy, contact center transformation, and ...

Stackline

Customer Strategy Lead

Seattle, WA · On-site

$160K - $190K/yr

As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other ...

Stackline

Customer Strategy Lead

Seattle, WA

$160K - $190K/yr

As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other ...

Alaska Airlines

Customer Strategy Manager

Seatac, WA

$99K - $149K/yr

The Market & Customer Intelligence Manager is a subject matter expert in building, shaping, and communicating customer insights and strategy for Alaska Air Group (AAG). As an individual contributor ...

Convr

Director, Customer Strategy

Schaumburg, IL · Remote

Director, Customer Strategy About Convr:Convr is an AI underwriting, data, and intelligent document automation workbench built for commercial P&C insurers. We help carriers, MGAs, and brokers ...

Convr

Director, Customer Strategy

Schaumburg, IL · Remote

Director, Customer Strategy About Convr:Convr is an AI underwriting, data, and intelligent document automation workbench built for commercial P&C insurers. We help carriers, MGAs, and brokers ...

Kenvue

Associate Manager, Customer Strategy

Summit, NJ · On-site

$110K - $156K/yr

Associate Manager, Customer Strategy What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic ...

Kenvue

Associate Manager, Customer Strategy

Summit, NJ · On-site

$110K - $156K/yr

Associate Manager, Customer Strategy What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic ...

Kenvue

Associate Manager, Customer Strategy

Rogers, AR · On-site

$110K - $156K/yr

Associate Manager, Customer Strategy What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic ...

Kenvue

Associate Manager, Customer Strategy

Lowell, AR · On-site

$110K - $156K/yr

Associate Manager, Customer Strategy What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic ...

Cresta

Customer Strategy Director

This is a senior individual contributor role on Cresta's Customer Strategy team, a small, high-impact group that operates at the intersection of AI strategy, contact center transformation, and ...

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Customer Strategy information

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$115.5K

$140.2K

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How much do customer strategy jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer strategy in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

Is strategy a high paying job?

Customer Strategy roles often offer competitive salaries, especially in industries like consulting, technology, and finance. Compensation varies based on experience, location, and company size, with senior positions typically earning higher pay. Skills in data analysis, strategic planning, and stakeholder management can also influence salary levels.

What jobs pay 4000 a week without a degree?

Customer Strategy roles typically require experience and skills in customer insights, data analysis, and strategic planning, and they rarely pay $4,000 weekly without relevant qualifications. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, where income depends on performance and commissions. Most roles with such earnings demand significant experience, a strong network, or specialized skills rather than formal education alone.

What's a good job for overthinkers?

Customer Strategy roles often involve analyzing customer data, developing insights, and planning improvements, which can suit overthinkers who enjoy detailed analysis and problem-solving. These jobs typically require strong critical thinking skills, attention to detail, and proficiency with tools like CRM software and data analysis platforms. They often involve strategic planning and collaboration, providing a structured environment for thoughtful individuals.

What does a customer strategist do?

A customer strategist analyzes customer data and behaviors to develop strategies that improve customer experience, retention, and loyalty. They often collaborate with marketing, sales, and product teams, utilizing tools like CRM software and data analytics to inform decision-making and drive business growth.

What is a Customer Strategy job?

A Customer Strategy job focuses on understanding customer needs, behaviors, and preferences to develop strategies that enhance customer experience, loyalty, and business growth. Professionals in this role analyze customer data, identify trends, and create initiatives to improve engagement and satisfaction. They work closely with marketing, sales, and product teams to align business goals with customer expectations. The role requires strong analytical, problem-solving, and communication skills.

What are the key skills and qualifications needed to thrive in the Customer Strategy position, and why are they important?

To thrive in Customer Strategy, you need strong analytical skills, experience in customer insights, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, data visualization tools (like Tableau or Power BI), and customer journey mapping software is highly beneficial. Excellent communication, creative problem-solving, and stakeholder management are essential soft skills in this role. These competencies are vital for developing and implementing data-driven strategies that improve customer experiences and drive business growth.

What are the main challenges faced by professionals in a Customer Strategy role?

Professionals in Customer Strategy often encounter challenges such as synthesizing complex customer data from multiple sources, aligning diverse stakeholder expectations, and adapting strategies quickly in response to market changes. This role requires balancing short-term customer needs with long-term business goals, often in a fast-paced environment. Collaborating across departments—such as marketing, sales, and product teams—is essential to ensure a unified customer approach. Overcoming these challenges can be rewarding, as it drives meaningful improvements in customer satisfaction and business performance.

More about Customer Strategy jobs
What cities are hiring for Customer Strategy jobs? Cities with the most Customer Strategy job openings:
What are the most commonly searched types of Customer Strategy jobs? The most popular types of Customer Strategy jobs are:
What states have the most Customer Strategy jobs? States with the most job openings for Customer Strategy jobs include:
What job categories do people searching Customer Strategy jobs look for? The top searched job categories for Customer Strategy jobs are:
Customer Strategy jobs near you
Infographic showing various Customer Strategy job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.

Customer Strategy

Valerie Health

San Francisco, CA • On-site

$120K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

About the Company
Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.
  • Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
  • Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
  • Funding: We have raised $39M (Series A) from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

About the role
Reporting to the Head of Customers, this role will drive our next tier of growth with some of our largest customers. You will be responsible for going deep with our partners, in both implementation and account growth, understanding how we deliver maximum value now and become core to their operations.
This is an inherently cross-functional role, requiring technical fluency, customer chops and high levels of ownership. You will be the primary point of contact for your customers and need to independently manage those relationships, driving product adoption and identifying opportunities for growth.
The ideal candidate will have a deep understanding of the business and operations sides of healthcare, enabling you to be a trusted partner to our customers and understanding the nuances of practice operations and success. You are equally comfortable jumping into data, talking a customer through implementation tradeoffs and partnering on strategic vision with the exec team. This is the opportunity engine of the business, and you'll work closely with operations, engineering and go-to-market to ensure success of launches, delivery and growth.
What You'll Do
  • Partner Deeply: Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows.
  • Identify New Product and Growth Opportunities: Dive into what matters most to our customers and identify, define and drive product opportunities to improve and deliver maximum value.
  • Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and strategically identify opportunities for expansion and upsell to help us do more for our customers.
  • Create Data-Driven Solutions: Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Engineering) to ensure continued improvement and success.
  • Build the Playbook: Contribute to the development of best practices and playbooks for the Customer Strategy team, defining how we support and grow our customers quarter over quarter.

About You
Experience:
  • 3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB)
  • Track record of expansively owning and driving key business outcomes on high-performing teams
  • Strong tech toolkit: advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling) or code fluency
Attributes:
  • Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale.
  • Ownership Mentality: You take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar.
  • Customer Obsessed: You get done whatever is best for the customer and Valerie Health, from digging into support requests or hopping on an early morning implementation call.
  • Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences.
  • Work as Craft: You take pride in your work and thrive when achieving a high quality bar, but also have good intuition around what is "good enough" to achieve high velocity execution.
  • Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets.
Compensation & Benefits
  • Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
  • Be the opportunity engine and growth driver in an AI-native, high-growth startup
  • SF office: Daily catered lunch and dinner reimbursement

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