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Customer Strategy Jobs (NOW HIRING)

Valerie Health

Customer Strategy

San Francisco, CA · On-site

$120K - $180K/yr

You are equally comfortable jumping into data, talking a customer through implementation tradeoffs and partnering on strategic vision with the exec team. This is the opportunity engine of the ...

Sandstone

Customer Strategy Lead

New York, NY · On-site

$130K - $170K/yr

About The Role We're looking for a Customer Strategy Lead to own our post-sales customer relationships from implementation through renewal and expansion, end to end. You'll sit at the center of our ...

Stackline

Customer Strategy Lead

Seattle, WA · On-site

$160K - $190K/yr

As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other ...

Kenvue

Associate Manager, Customer Strategy

Rogers, AR

$110K - $156K/yr

Associate Manager, Customer Strategy What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic ...

Kenvue

Associate Manager, Customer Strategy

Rogers, AR

$110K - $156K/yr

Associate Manager, Customer Strategy What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic ...

Kenvue

Associate Manager, Customer Strategy

Lowell, AR

$110K - $156K/yr

Associate Manager, Customer Strategy What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic ...

Maesa

Customer Strategy Co-op

New York, NY · On-site

$20/hr

Maesa is looking for a Customer Strategy Co-op to support our Sales Strategy & Operations team across a wide range of initiatives within our growing Beauty portfolio, including brands like Fine'ry ...

Maesa

Customer Strategy Co-op

New York, NY · On-site

$20/hr

Maesa is looking for a Customer Strategy Co-op to support our Sales Strategy & Operations team across a wide range of initiatives within our growing Beauty portfolio, including brands like Fine'ry ...

Candid Health

Customer Strategy & Operations

New York, NY · On-site

$95K - $140K/yr

The Role Candid Health is looking to hire multiple Customer Strategy & Operations team members in 2026! Over the past year, this team has grown significantly, and we're excited to bring on new talent ...

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Customer Strategy information

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$115.5K

$140.2K

$162K

How much do customer strategy jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer strategy in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What is a customer strategy?

A Customer Strategy job focuses on understanding customer needs, behaviors, and preferences to develop strategies that enhance customer experience, loyalty, and business growth. Professionals in this role analyze customer data, identify trends, and create initiatives to improve engagement and satisfaction. They work closely with marketing, sales, and product teams to align business goals with customer expectations. The role requires strong analytical, problem-solving, and communication skills.

What are the main challenges faced by professionals in a customer strategy role?

Professionals in Customer Strategy often encounter challenges such as synthesizing complex customer data from multiple sources, aligning diverse stakeholder expectations, and adapting strategies quickly in response to market changes. This role requires balancing short-term customer needs with long-term business goals, often in a fast-paced environment. Collaborating across departments—such as marketing, sales, and product teams—is essential to ensure a unified customer approach. Overcoming these challenges can be rewarding, as it drives meaningful improvements in customer satisfaction and business performance.

What are the key skills and qualifications needed to thrive in the customer strategy position, and why are they important?

To thrive in Customer Strategy, you need strong analytical skills, experience in customer insights, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, data visualization tools (like Tableau or Power BI), and customer journey mapping software is highly beneficial. Excellent communication, creative problem-solving, and stakeholder management are essential soft skills in this role. These competencies are vital for developing and implementing data-driven strategies that improve customer experiences and drive business growth.

What does a customer strategy do?

A customer strategy involves developing plans to understand and meet customer needs, improve customer experience, and increase loyalty. It often includes analyzing customer data, creating targeted marketing efforts, and aligning business goals with customer expectations. Professionals in this role use tools like customer journey mapping and CRM systems to implement effective strategies.
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Customer Strategy jobs near you
Infographic showing various Customer Strategy job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.

Customer Strategy

Valerie Health

San Francisco, CA • On-site

$120K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

About the Company
Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.
  • Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
  • Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
  • Funding: We have raised $39M (Series A) from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

About the role
Reporting to the Head of Customers, this role will drive our next tier of growth with some of our largest customers. You will be responsible for going deep with our partners, in both implementation and account growth, understanding how we deliver maximum value now and become core to their operations.
This is an inherently cross-functional role, requiring technical fluency, customer chops and high levels of ownership. You will be the primary point of contact for your customers and need to independently manage those relationships, driving product adoption and identifying opportunities for growth.
The ideal candidate will have a deep understanding of the business and operations sides of healthcare, enabling you to be a trusted partner to our customers and understanding the nuances of practice operations and success. You are equally comfortable jumping into data, talking a customer through implementation tradeoffs and partnering on strategic vision with the exec team. This is the opportunity engine of the business, and you'll work closely with operations, engineering and go-to-market to ensure success of launches, delivery and growth.
What You'll Do
  • Partner Deeply: Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows.
  • Identify New Product and Growth Opportunities: Dive into what matters most to our customers and identify, define and drive product opportunities to improve and deliver maximum value.
  • Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and strategically identify opportunities for expansion and upsell to help us do more for our customers.
  • Create Data-Driven Solutions: Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Engineering) to ensure continued improvement and success.
  • Build the Playbook: Contribute to the development of best practices and playbooks for the Customer Strategy team, defining how we support and grow our customers quarter over quarter.

About You
Experience:
  • 3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB)
  • Track record of expansively owning and driving key business outcomes on high-performing teams
  • Strong tech toolkit: advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling) or code fluency
Attributes:
  • Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale.
  • Ownership Mentality: You take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar.
  • Customer Obsessed: You get done whatever is best for the customer and Valerie Health, from digging into support requests or hopping on an early morning implementation call.
  • Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences.
  • Work as Craft: You take pride in your work and thrive when achieving a high quality bar, but also have good intuition around what is "good enough" to achieve high velocity execution.
  • Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets.
Compensation & Benefits
  • Competitive salary, equity and benefits including medical, dental, vision, 401(k) and PTO
  • Be the opportunity engine and growth driver in an AI-native, high-growth startup
  • SF office: Daily catered lunch and dinner reimbursement

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