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Customer Strategy Jobs (NOW HIRING)

Quartile

Customer Strategy Manager

$70K/yr

As a Customer Strategy Manager, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. This role will manage Quartile ...

Stackline

Customer Strategy Manager

Minneapolis, MN · On-site

$90K - $120K/yr

Join the Customer Strategy team as a Customer Strategy Manager and you will function as the backbone of our customer-facing team - building strong relationships with customers, understanding their ...

Mars

Customer Strategy Manager

Chicago, IL

The Customer Strategy Manager for the Tasty Bite brand in Mars Food & Nutrition serves as the central architect of our customerfacing commercial strategy. In this role, you will translate brand ...

Cresta

Customer Strategy Director

OR · On-site +1

The role of a Customer Strategy Director at Cresta is a senior-level position where you'll partner externally with Cresta's largest and most strategic customers as well as cross-functionality ...

Stackline

Customer Strategy Lead

Seattle, WA · On-site

$160K - $180K/yr

As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other ...

Stackline

Customer Strategy Lead

Seattle, WA

$160K - $180K/yr

As a Customer Strategy Lead, you will bring world-class insights to your clients to help them achieve their business goals with Stackline. Customer Strategy collaborates closely with other ...

Cresta

Customer Strategy Director

The role of a Customer Strategy Director at Cresta is a senior-level position where you'll partner externally with Cresta's largest and most strategic customers as well as cross-functionality ...

Candid Health

Customer Strategy & Operations

New York, NY · On-site

$95K - $140K/yr

The Role Candid Health is looking to hire multiple Customer Strategy & Operations team members in 2026! Over the past year, this team has grown significantly, and we're excited to bring on new talent ...

AKC

EVP, Customer Strategy & Growth

Manhattan, NY · On-site

Position Summary The Executive Vice President, Customer Strategy and Growth, will sit at the intersection of marketing, data, digital, customer experience, and revenue optimization, with a singular ...

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$115.5K

$140.2K

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How much do customer strategy jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer strategy in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

What is a Customer Strategy job?

A Customer Strategy job focuses on understanding customer needs, behaviors, and preferences to develop strategies that enhance customer experience, loyalty, and business growth. Professionals in this role analyze customer data, identify trends, and create initiatives to improve engagement and satisfaction. They work closely with marketing, sales, and product teams to align business goals with customer expectations. The role requires strong analytical, problem-solving, and communication skills.

What are the key skills and qualifications needed to thrive in the Customer Strategy position, and why are they important?

To thrive in Customer Strategy, you need strong analytical skills, experience in customer insights, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, data visualization tools (like Tableau or Power BI), and customer journey mapping software is highly beneficial. Excellent communication, creative problem-solving, and stakeholder management are essential soft skills in this role. These competencies are vital for developing and implementing data-driven strategies that improve customer experiences and drive business growth.

What are the main challenges faced by professionals in a Customer Strategy role?

Professionals in Customer Strategy often encounter challenges such as synthesizing complex customer data from multiple sources, aligning diverse stakeholder expectations, and adapting strategies quickly in response to market changes. This role requires balancing short-term customer needs with long-term business goals, often in a fast-paced environment. Collaborating across departments—such as marketing, sales, and product teams—is essential to ensure a unified customer approach. Overcoming these challenges can be rewarding, as it drives meaningful improvements in customer satisfaction and business performance.

More about Customer Strategy jobs
What cities are hiring for Customer Strategy jobs? Cities with the most Customer Strategy job openings:
What are the most commonly searched types of Customer Strategy jobs? The most popular types of Customer Strategy jobs are:
What states have the most Customer Strategy jobs? States with the most job openings for Customer Strategy jobs include:
What job categories do people searching Customer Strategy jobs look for? The top searched job categories for Customer Strategy jobs are:
Customer Strategy jobs near you
Infographic showing various Customer Strategy job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.
Customer Strategy Manager

Customer Strategy Manager

Mars, Incorporated

Chicago, IL • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 7 days ago

Mars Inc. rating

7.9

Company rating: 7.9 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

80th of 380 rated food and drinks producers

Job description

Job Description:
The Customer Strategy Manager for the Tasty Bite brand in Mars Food & Nutrition serves as the central architect of our customer-facing commercial strategy. In this role, you will translate brand ambition, consumer insights, and marketplace dynamics into actionable plans that empower our sales organization and unlock growth across key customers and channels. You will be the strategic hub connecting our sales, marketing, and supply chain functions-ensuring our go-to-market approach is cohesive, data-driven, and tailored to customer needs.
You will lead the development and customization of customer-ready selling stories, tools, and resources; shape portfolio and assortment strategies; and drive communication that equips the field to win. This role is both strategic and hands-on, requiring a blend of sales and commercial acumen, cross-functional leadership, and the ability to turn insights into compelling, customer-centric solutions.
The Customer Strategy Manager works at the intersection of sales, marketing, and operations, ensuring that customer plans are aligned, insight-driven, and executed seamlessly. The role collaborates closely with cross-functional partners to translate brand and business priorities into customer-ready strategies, tools, and programs. Operating in a fast-moving, highly collaborative environment, this position influences without authority, anticipates needs, and serves as a key connector who keeps teams aligned and equipped to win in the marketplace.
What are we looking for?
  • Bachelor's degree required (Business, Marketing, Analytics, or related field)
  • MBA or advanced degree preferred
  • At least 5 years of experience in the CPG industry in a sales or marketing capacity working with major retailers
    Minimum 5 years of experience in the CPG industry in a sales, marketing, category management, or customer strategy role supporting major retailers.
  • Proficiency with syndicated data tools (e.g., Nielsen, IRI, Circana) and the ability to translate insights into actionable recommendations.
  • Demonstrated success leading cross-functional initiatives from concept through execution, influencing teams without direct authority.
  • Experience developing customer-ready materials, selling stories, or channel-specific programs.
  • Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and shape strategy.
  • Comfort operating in a fast-paced, highly collaborative environment, managing multiple priorities and stakeholders.
  • Ability to travel as needed for customer meetings and trade shows.

What will be your key responsibilities?
  • Lead the go-to-market strategy for the Tasty Bite brand, guiding initiatives from early strategic development through final execution across distribution, merchandising, pricing, and promotions. Serve as an internal co-pilot to identify and activate new growth opportunities, with a particular focus on the club and the natural and specialty channels.
  • Act as the primary liaison between sales and marketing, ensuring customer strategies, brand plans, and commercial priorities are aligned and translated into actionable, customer-ready programs.
  • Develop customized, insight-driven solutions including channel-specific items, displays, selling stories, and sales materials that elevate our presence with key customers and drive incremental growth.
  • Represent the brand externally by leading major trade shows, supporting customer meetings, and delivering compelling, insight-based narratives that position Tasty Bite as a category thought leader.
  • Translate data into strategy, leveraging syndicated data, shopper insights, and customer performance metrics to diagnose opportunities, shape recommendations, and drive cross-functional action.
  • Support customer planning and annual commercial cycles, contributing customer-specific insights, portfolio recommendations, and strategic inputs that strengthen joint business plans and long-range brand strategies.
  • Maintain and enhance sales enablement tools and systems, ensuring the field has timely, accurate, and actionable resources to win with customers.
  • Facilitate cross-functional alignment to ensure seamless execution of customer initiatives and consistent communication across teams.
  • Provide customer-driven demand signals to support forecasting, innovation planning, and supply chain coordination, ensuring customer needs are reflected in operational decisions.
  • Contribute to innovation and portfolio strategy by bringing forward customer and channel insights that inform new product development, renovation priorities, and long-term brand growth.
  • Lead post-promotion and post-initiative analysis to evaluate performance, assess ROI, and apply learnings to future planning and execution.
  • Create, lead, or support special projects that advance our brands and unlock strategic opportunities.

What can you expect from Mars?
  • Work with over 150,000 diverse and talented Associates, all guided by The Five Principles.
  • Join a purpose driven company, where we are striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
The pay range shown is applicable to all US locations listed within the job posting:USD 86,720.00 - USD 119,240.00

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