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pacsun

Director, CRM & Customer Strategy

Placentia, CA · On-site

Director, CRM & Customer Strategy Join the Pacsun Community Co-created in Los Angeles, Pacsun exists at the intersection of fashion, music, art, and sport. We're a lifestyle brand built with and for ...

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How much do customer strategy jobs pay per year?

As of Jul 7, 2026, the average yearly pay for customer strategy in the United States is $140,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,500.00 and $152,500.00 per year, depending on experience, location, and employer.

Is strategy a high paying job?

Customer Strategy roles often offer competitive salaries, especially in industries like consulting, technology, and finance. Compensation varies based on experience, location, and company size, with senior positions typically earning higher pay. Skills in data analysis, strategic planning, and stakeholder management can also influence salary levels.

What jobs pay 4000 a week without a degree?

Customer Strategy roles typically require experience and skills in customer insights, data analysis, and strategic planning, and they rarely pay $4,000 weekly without relevant qualifications. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, where income depends on performance and commissions. Most roles with such earnings demand significant experience, a strong network, or specialized skills rather than formal education alone.

What's a good job for overthinkers?

Customer Strategy roles often involve analyzing customer data, developing insights, and planning improvements, which can suit overthinkers who enjoy detailed analysis and problem-solving. These jobs typically require strong critical thinking skills, attention to detail, and proficiency with tools like CRM software and data analysis platforms. They often involve strategic planning and collaboration, providing a structured environment for thoughtful individuals.

What does a customer strategist do?

A customer strategist analyzes customer data and behaviors to develop strategies that improve customer experience, retention, and loyalty. They often collaborate with marketing, sales, and product teams, utilizing tools like CRM software and data analytics to inform decision-making and drive business growth.

What is a Customer Strategy job?

A Customer Strategy job focuses on understanding customer needs, behaviors, and preferences to develop strategies that enhance customer experience, loyalty, and business growth. Professionals in this role analyze customer data, identify trends, and create initiatives to improve engagement and satisfaction. They work closely with marketing, sales, and product teams to align business goals with customer expectations. The role requires strong analytical, problem-solving, and communication skills.

What are the key skills and qualifications needed to thrive in the Customer Strategy position, and why are they important?

To thrive in Customer Strategy, you need strong analytical skills, experience in customer insights, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, data visualization tools (like Tableau or Power BI), and customer journey mapping software is highly beneficial. Excellent communication, creative problem-solving, and stakeholder management are essential soft skills in this role. These competencies are vital for developing and implementing data-driven strategies that improve customer experiences and drive business growth.

What are the main challenges faced by professionals in a Customer Strategy role?

Professionals in Customer Strategy often encounter challenges such as synthesizing complex customer data from multiple sources, aligning diverse stakeholder expectations, and adapting strategies quickly in response to market changes. This role requires balancing short-term customer needs with long-term business goals, often in a fast-paced environment. Collaborating across departments—such as marketing, sales, and product teams—is essential to ensure a unified customer approach. Overcoming these challenges can be rewarding, as it drives meaningful improvements in customer satisfaction and business performance.

More about Customer Strategy jobs
What cities are hiring for Customer Strategy jobs? Cities with the most Customer Strategy job openings:
What are the most commonly searched types of Customer Strategy jobs? The most popular types of Customer Strategy jobs are:
What states have the most Customer Strategy jobs? States with the most job openings for Customer Strategy jobs include:
What job categories do people searching Customer Strategy jobs look for? The top searched job categories for Customer Strategy jobs are:
Customer Strategy jobs near you
Infographic showing various Customer Strategy job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $140,249 per year, or $67.4 per hour.

Manager, Customer Strategy & Operations

Duet Technologies Inc

New York, NY • On-site

$130K - $140K/yr

Full-time

Re-posted 19 days ago

Job description

Duet - Customer Strategy & Operations Manager
About us:Duet empowers Nurse Practitioners (NPs) to tackle the primary care crisis by leading their own practices, closing the gap in access while keeping care local. We're a well-funded seed-stage company led by experienced entrepreneurs and Nurse Practitioners, and backed by investors like Lerer Hippeau and Kairos.
We're building a vertically integrated platform to help NP practices thrive as independent businesses. From patient engagement to revenue forecasting, from care delivery to community building, our solutions are driven by data and designed to let NPs focus on what matters most: caring for their communities.
About the role:We're looking for a passionate Customer Strategy & Operations Manager to join our growing Operations team. You'll be the go-to partner for our NP practices, acting as a consultant and leading onboarding, ongoing growth, and ensuring each practice maximizes the value of the Duet platform during the customer lifecycle. NP's come to Duet at various stages of their business, and this role advises and supports them to become a thriving practice.
Equal parts relationship-builder, trusted advisor, quantitative problem-solver, and strategic operator, you'll guide practices through transformation and help them achieve clinical, financial, and operational success. This role is perfect for someone who thrives in fast-paced, early-stage environments, enjoys wearing many hats, and knows how to keep a smile while driving outcomes. You're comfortable discussing finances, budgets and scenario-planning and delivering a strong POV.
Key Responsibilities:
  • Analytics & Insight Generation: Dive into raw practice data to identify key drivers, trends, and anomalies. Move beyond dashboards to answer ambiguous financial and operational questions. Dive into practice data to surface trends and opportunities.
  • Financial & Operational Analysis: Structure and execute analyses across revenue, margins, capacity, and growth. Use your analytical chops to tell a story and drive smarter decision-making.
  • Customer Onboarding & Partnership: Be the face of Duet to new practices, guiding them through implementation and acting as their long-term strategic partner.
  • Practice Enablement & Growth: Understand each practice's goals and pain points, delivering tailored strategies that improve performance, grow patient panels, and unlock platform value. Create financial models and forecasts to provide visibility into a practice's financial and operational health.
  • Cross-functional Collaboration: Act as the voice of the customer, collaborating closely with Product, Billing, Clinical, and Engineering to advocate for customer needs and improve internal processes.
  • Customer Advocacy & Retention: Own practice happiness. Track NPS, drive renewals, and spark referrals by delivering consistent value and building authentic relationships.
  • Scalability & Best Practices: Partner with the Head of Customer Ops to build the playbook-developing templates, tools, and rituals that help us scale Customer Success with heart and efficiency.

What you bring:
  • 3-5+ years in a client-facing consulting, strategy & operations, or business operations role-ideally in a startup, healthcare, or consulting
  • A proven ability to build trust quickly and manage relationships with warmth and clarity
  • Strong analytical skills-you're comfortable in Excel/Sheets and not afraid of digging into data to find the story, including building and tweaking your own models and forecasts. SQL experience is a plus!
  • Experience working in small or early-stage companies where agility, ambiguity, and experimentation were part of the day-to-day
  • Bonus points for experience in primary care, value-based care, or tools like EHRs and billing systems
  • Excellent communication and project management skills
  • High EQ, low ego, and a bias toward action

Who will thrive here:
  • Thoughtful relationship-builders who get energy from helping others succeed
  • Operational doers who love structure but can flex when the playbook's still being written
  • Folks with a heart for healthcare and a head for business
  • Self-starters who love learning, growing, and wearing multiple hats
  • People who bring joy, humility, and hustle to their work

This role is hybrid out of NYC. The salary for this role is $140,000 per year plus equity.

Apply