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Vice President Of Customer Service Jobs (NOW HIRING)

Advanced Utility Systems

$118K - $152K/yr

The VP of Customer Support reports to the Senior Vice President of Operations and serves as a peer ... The VP will establish a disciplined operating cadence built around service levels, response times ...

Mendix

VP of Customer Marketing

Boston, MA · On-site +1

Vice President, Customer Marketing Role Overview Siemens Digital Industries Software is looking for a Vice President of Customer Marketing to join a specialized growth team to lead the strategy, team ...

LGI Homes

Vice President of Sales

Birmingham, AL · On-site

The Vice President of Sales is completely responsible for driving sales operations within the region, fostering a culture of high performance and exceptional customer service. This position will ...

CFS

VP of Accounting

Roxbury, MA · Hybrid

$160K - $180K/yr

Title: VP of Accounting Salary: $160,000-$180,000 Why This Opportunity Stands Out: • As VP of Accounting, you'll report directly to the CFO with real influence on strategic and financial decisions ...

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VP of Operations

Little Rock, AR · On-site

$150K - $200K/yr

VICE PRESIDENT OF OPERATIONS Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state facilities ...

Hi-Vac Corporation

VP of Sales

Marietta, OH · On-site

VP of Sales Company: Hi-Vac Corp Location: Marietta, OH | Extensive Travel Required Reports To: VP ... Build and maintain strong customer relationships; expand global customer base * Analyze market ...

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Vice President of Operations

Dallas, TX · On-site

$205K - $245K/yr

The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state facilities ensuring compliance with state and federal ...

Alliance HCM

VP of Sales

The Woodlands, TX · On-site

YOUR NEW ROLE AS OUR VP OF SALES When you join our HCM and payroll company as our VP of Sales, your ... to customers through our proprietary, single database, cloud-based software. We help small- to ...

MODERNCONTROLS LLC.

VP of Sales

New Castle, DE · On-site

ModernControls has been servicing customers for their Building Automation, HVAC/R, Plumbing and ... Financial & Operational Alignment Partner closely with the VP of Service and VP of Operations to ...

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$79.5K

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How much do vice president of customer service jobs pay per year?

As of Aug 2, 2026, the average yearly pay for vice president of customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by a Vice President of Customer Service when aligning customer support strategies across multiple departments?

A Vice President of Customer Service frequently encounters the challenge of ensuring consistent customer experience standards across various teams and departments. This often involves coordinating with sales, product development, and operations to align goals, streamline communication, and resolve issues efficiently. Navigating differing departmental priorities and establishing unified processes can be complex, but it's essential for delivering seamless service. Success in this area relies on strong leadership, cross-functional collaboration, and the ability to advocate for the customer at the executive level.

What Does a Vice President of Customer Service Do?

As a vice president of customer service, your duties and responsibilities are to oversee and manage the daily operations of a company’s customer service or support department. You are also in charge of working with other senior leadership to identify short- and long-term goals for the company and determine what role your department can play in improving customer relationships, satisfaction, and company response time to issues. You hire and oversee the training of new department employees, conduct performance reviews and analyze customer service feedback, and work to develop and improve your department’s customer service strategies and provision.

What are the key skills and qualifications needed to thrive as a Vice President of Customer Service, and why are they important?

To thrive as a Vice President of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree in business or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is typically required, along with certifications such as Six Sigma or Lean can be beneficial. Outstanding leadership, communication, and problem-solving skills set top candidates apart in this role. These qualifications are crucial for driving customer satisfaction, leading high-performing teams, and aligning service operations with organizational goals.

What does a Vice President of Customer Service do?

A Vice President of Customer Service is a senior executive responsible for overseeing a company's customer support strategies and teams. They develop policies to improve customer satisfaction, manage large-scale service operations, and implement processes to resolve customer issues efficiently. This role often involves analyzing customer feedback, leading service improvement initiatives, and collaborating with other departments to ensure an excellent customer experience. The VP of Customer Service also sets performance goals and ensures the department aligns with the organization's overall objectives.

What is the difference between Vice President Of Customer Service vs Customer Service Director?

AspectVice President Of Customer ServiceCustomer Service Director
ResponsibilitiesOversees overall customer service strategy, sets policies, and manages senior teamsManages daily customer service operations and team performance
Required CredentialsBachelor’s degree, extensive experience in customer service, leadership skillsBachelor’s degree, experience in customer service management
Work EnvironmentExecutive office, strategic planning meetingsCustomer service centers, team management
Industry UsageCommon in large organizations and corporationsFound across various industries, especially in mid-sized companies

The Vice President Of Customer Service focuses on strategic leadership and long-term planning, while the Customer Service Director handles daily operations and team management. Both roles require strong customer service experience, but the VP role is more executive-oriented.

More about Vice President Of Customer Service jobs
What cities are hiring for Vice President Of Customer Service jobs? Cities with the most Vice President Of Customer Service job openings:
What are the most commonly searched types of Of Customer Service jobs? The most popular types of Of Customer Service jobs are:
Who are the top companies hiring for Vice President Of Customer Service jobs? The top employers for Vice President Of Customer Service jobs are:
What states have the most Vice President Of Customer Service jobs? States with the most job openings for Vice President Of Customer Service jobs include:
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Vice President Of Customer Service jobs near you
Infographic showing various Vice President Of Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President of Customer Experience

Grant PUD

Ephrata, WA • On-site

$444K/yr

Full-time

Re-posted 15 days ago

Job description

Grant PUD has retained an executive recruiting firm for this search. To be considered for this position, please apply directly through the recruiting firm at: https://mfpllc.us/job-listings
Closing Date to Apply: This position is open until filled.
Salary: $244,288.00 - $444,408.00 annually
Midpoint: $344,318.00 annually
Grant PUD posts the full salary range for each position. The midpoint is provided as a reference point and is not a guaranteed starting pay. Starting pay is based on job-related factors such as qualifications, experience, skills, internal alignment, and organizational needs. Most new hires are typically placed between the minimum and midpoint of the range.
Benefits: This link below will provide you with Grant PUD's benefit that may be available if hired, different employee types are eligible for different benefits.
Grant PUD - Unified Insurance Program (uip-wa.org)
Grant County PUD will administer a background check as part of the hiring process, if selected for this position.
Applications will be reviewed as they are received. The position may close at any time once a sufficient pool of qualified candidates has been established. Applicants meeting minimum qualifications may be further evaluated based on preferred qualifications and job-related criteria. Only the most qualified candidates will be referred for further consideration.
Position Summary
The Vice President of Customer Experience (VP, CX) (also referred to externally as Vice President of Customer Experience) is an executive leadership role accountable for the strategy, execution, and measurable outcomes of all customer-facing operations at Grant County PUD. Reporting to the Senior VP of Retail Operations and serving on the Executive Leadership Team, this role provides enterprise stewardship for customer service, customer solutions and programs, large and key customer engagement, external communications, and customer experience strategy. The position is intentionally designed to broaden and mature Grant PUD's enterprise customer ecosystem and to lead customer-facing transformation in a period of rapid regional growth, increasing electrification, rising demand from large industrial customers, and constrained firm energy resources. Success is defined by measurable outcomes and long-term value creation; translating customer needs into scalable, high-quality services aligned with Grant PUD's public power mission and safety culture.
Essential Functions
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.
Essential duties and responsibilities may include, but are not limited to, the following:
  • Ability to reliably travel between District facilities, community locations, and stakeholder meetings to lead and support customer experience initiatives across the PUD's service territory.
  • Establish and lead an enterprise-wide customer experience (CX) strategy by integrating customer insights, operational performance, and strategic priorities into a multi-year roadmap with defined outcomes, performance measures, and governance aligned with Grant PUD's public power mission, values, and safety culture.
  • Drive service delivery excellence across all customer touchpoints including customer service, billing, field coordination, and customer programs through the establishment of performance standards and operational controls, decision frameworks, and continuous improvement practices that enhance reliability, responsiveness, and customer outcomes.
  • Lead the development, implementation, and governance of customer experience key performance indicators (KPIs), including defining success measures, monitoring trends, and leveraging analytics to drive data-informed decisions that improve operational performance and customer satisfaction.
  • Provide executive leadership for customer solutions, programs, and product lifecycle management by defining customer value propositions, prioritizing investments, validating operational readiness, and ensuring services and offerings are customer-focused, financially responsible, compliant with applicable requirements, and scalable.
  • Provide executive oversight for customer experience and product strategy associated with Grant PUD's wholesale fiber network including service design, performance standards, stakeholder engagement models, and customer-focused service delivery strategies.
  • Champion technology-enabled customer engagement by partnering with Information Technology and enterprise leaders to set digital CX strategy, govern customer platforms and self-service capabilities, and leverage analytics and emerging technologies to improve adoption, customer engagement, and operational effectiveness.
  • Provide executive leadership for engagement with large and key customers, including high load and industrial customers by overseeing customer engagement strategies, contract development, and service delivery approaches that balance customer demand, system reliability, capacity constraints, and risk management considerations, affordability, and service quality customer owners.
  • Support enterprise coordination related to grid optimization, energy management strategies, and capacity reservation policies in response to constrained firm energy resources. Represent customer experience priorities and strategic initiatives with the Executive Leadership Team, Board of Commissioners, and community stakeholders and external partners by communicating strategy, performance, risks, tradeoffs, and outcomes with clarity, transparency, and credibility.
  • Demonstrated commitment to Grant PUD's mission, vision, values, strategic plan, and Grant PUD/IBEW Local 77 Code of Excellence. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.
  • Understand and adhere to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.
  • Actively supports and participates in all aspects of our safety program, including but not limited to:
    • Following all safety policies and procedures.
    • Alerting supervisors and coworkers to unsafe or hazardous working conditions.
    • Reporting any unsafe incidents or close calls within 24 hours to your supervisor; and
    • Accepting feedback from supervisors and coworkers regarding your own safety performance
  • Be viewed as a safety champion by demonstrating through words and actions, that safety is our paramount value by actively:
    • Supporting the presence of safety in your Operating Unit (e.g. include safety messages in business conversations; begin meetings as appropriate with a safety minute).
    • Acknowledging compliant safety behaviors and good safety performance from members of your team(s).
    • Ensuring that middle managers are actively supporting their teams in safety efforts such as continuous improvement teams, Safety & Health Improvement Plan (SHIP) responsibilities, hazard identification, metric reporting and compliance, etc.
  • In this position, if needed to operate a GPUD vehicle for business purposes, please refer to Vehicle/Asset Usage Policy, IS-TA-POL-001.
  • This position requires NERC CIP access, and incumbents must meet and maintain eligibility with the established criteria in the Grant PUD Personnel Risk Assessment Procedure.

Required Qualifications (Education, Experience, Licenses & Certifications):
  • Bachelor's degree in a relevant field (Public Administration, Business, Law, Economics, Marketing, Engineering, Communications) or closely related field OR 2 additional years of relevant experience in lieu of degree (ex. do you have 7+ years of senior-level leadership experience)?
  • Five (5) years of progressively responsible senior-level leadership (Senior Manager equivalent or above) experience leading customer experience, customer service, or customer operations functions within a service-intensive organization. Experience must include leadership within a highly regulated environment, such as utilities, or comparable industries including telecommunications, financial services, transportation, airlines, healthcare, public sector organizations, or similar industries.
  • Demonstrated success developing, implementing, and leading customer-facing products, services, programs, or solutions from strategic concept through operation execution, adoption, and continuous improvement.
  • Demonstrated strategic, analytical, and results-orientated leadership capabilities including the ability to align customer experience strategies with operational performance, financial stewardship, regulatory compliance and enterprise objectives. Proven ability to lead and develop high performing teams, influence organizational culture, build cross functional alignment and successfully drive enterprise-wide transformation and change initiative within complex organizations.

Preferred Qualifications (Education, Experience, Licenses & Certifications):
  • Advanced degree in a relevant field (Public Administration, Business, Economics, Marketing, Law, Engineering, Communications).
  • Experience leading customer experience transformations and managing customer-facing programs-spanning digital delivery, AMI/CRM integration, and offerings such as energy efficiency, demand response, renewable energy, or community outreach within a utility or public-sector organization.
  • Professional certifications relevant to customer experience or utility management (e.g., CCXP - Certified Customer Experience Professional, APPA Public Power Manager, or similar credentials) are a plus.
  • Leadership experience in the electric utility industry.
  • Executive level (Vice President equivalent or above) leadership experience
  • Professional experience in a publicly owned utility.
  • Demonstrated leadership experience in a unionized environment, with the ability to effectively partner with labor representatives and foster positive labor-management relationships.

Physical Requirements
  • Position may be eligible for hybrid work arrangement: ☒Yes ☐No
  • Majority of work is performed in a standard office setting.
    • Will perform work onsite at the locations of the assigned Business Units
  • Typical shift of employees in this position: ☒8 hours ☐9 hours ☐10 hours ☐12 hours

*For a full list of requirements, the applicant/incumbent should refer to the Physical Capacity Evaluation (PCE).
The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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