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Vice President Of Customer Service Jobs (NOW HIRING)

Workiva, Inc.

VP of Customer Experience

$141K - $181K/yr

This role is the strategic counterpart to our VP of Customer Success and VP of Solution Success ... Expand and optimize self-service and hybrid experiences, AI-assisted support workflows, and ...

Mendix

VP of Customer Marketing

Boston, MA · On-site +1

Vice President, Customer Marketing Role Overview Siemens Digital Industries Software is looking for a Vice President of Customer Marketing to join a specialized growth team to lead the strategy, team ...

Chargezoom

VP of Customer Success

Salt Lake City, UT

$165K/yr

Role Overview The VP of Customer Success will play a critical role in driving customer satisfaction ... This leadership position requires a strategic thinker with a passion for service excellence, a deep ...

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VP of Operations

Chicago, IL · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

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VP of Operations

San Antonio, TX · On-site

$150K - $200K/yr

VICE PRESIDENT OF OPERATIONS Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state facilities ...

Redfish Recruiting

As Codio's customer base expands beyond academia into professional training and enterprise tech, we are seeking a Vice President of Marketing to lead our marketing function into its next phase of ...

Ascend Dallas

VP of Development

Dallas, TX · On-site

$105K - $115K/yr

Vice President of Development Ascend Dallas is a nonprofit organization committed to helping women and families create their path to a better life through financial security and parenting supports.

Broadway

Vice President of Finance

Galesburg, IL · On-site

$135K - $155K/yr

We seek a Vice President of Finance that shares our vision in providing quality services, empowering those we serve, and finding solutions. Position Summary: The Vice President of Finance provides ...

Together For Talent

VP of Sales

Atlanta, GA

$170K - $190K/yr

Vice President of Sales VP of Sales | Enterprise B2B SaaS for Industrial Operations Location ... Maintain tight CRM discipline, forecasting accuracy, and data-driven decision making. What You ...

Acceleration Partners

VP of Sales

Austin, TX · On-site

VP of Sales U.S. Based (Central or East Coast preferred) LOCATION: The SVP of Sales position is a ... Serve as a key member of the leadership team, partnering closely with client services, finance ...

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Vice President Of Customer Service information

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$79.5K

$163.2K

$262K

How much do vice president of customer service jobs pay per year?

As of Aug 1, 2026, the average yearly pay for vice president of customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by a Vice President of Customer Service when aligning customer support strategies across multiple departments?

A Vice President of Customer Service frequently encounters the challenge of ensuring consistent customer experience standards across various teams and departments. This often involves coordinating with sales, product development, and operations to align goals, streamline communication, and resolve issues efficiently. Navigating differing departmental priorities and establishing unified processes can be complex, but it's essential for delivering seamless service. Success in this area relies on strong leadership, cross-functional collaboration, and the ability to advocate for the customer at the executive level.

What Does a Vice President of Customer Service Do?

As a vice president of customer service, your duties and responsibilities are to oversee and manage the daily operations of a company’s customer service or support department. You are also in charge of working with other senior leadership to identify short- and long-term goals for the company and determine what role your department can play in improving customer relationships, satisfaction, and company response time to issues. You hire and oversee the training of new department employees, conduct performance reviews and analyze customer service feedback, and work to develop and improve your department’s customer service strategies and provision.

What are the key skills and qualifications needed to thrive as a Vice President of Customer Service, and why are they important?

To thrive as a Vice President of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree in business or a related field. Familiarity with CRM platforms, analytics tools, and customer feedback systems is typically required, along with certifications such as Six Sigma or Lean can be beneficial. Outstanding leadership, communication, and problem-solving skills set top candidates apart in this role. These qualifications are crucial for driving customer satisfaction, leading high-performing teams, and aligning service operations with organizational goals.

What does a Vice President of Customer Service do?

A Vice President of Customer Service is a senior executive responsible for overseeing a company's customer support strategies and teams. They develop policies to improve customer satisfaction, manage large-scale service operations, and implement processes to resolve customer issues efficiently. This role often involves analyzing customer feedback, leading service improvement initiatives, and collaborating with other departments to ensure an excellent customer experience. The VP of Customer Service also sets performance goals and ensures the department aligns with the organization's overall objectives.

What is the difference between Vice President Of Customer Service vs Customer Service Director?

AspectVice President Of Customer ServiceCustomer Service Director
ResponsibilitiesOversees overall customer service strategy, sets policies, and manages senior teamsManages daily customer service operations and team performance
Required CredentialsBachelor’s degree, extensive experience in customer service, leadership skillsBachelor’s degree, experience in customer service management
Work EnvironmentExecutive office, strategic planning meetingsCustomer service centers, team management
Industry UsageCommon in large organizations and corporationsFound across various industries, especially in mid-sized companies

The Vice President Of Customer Service focuses on strategic leadership and long-term planning, while the Customer Service Director handles daily operations and team management. Both roles require strong customer service experience, but the VP role is more executive-oriented.

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Vice President Of Customer Service jobs near you
Infographic showing various Vice President Of Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President of Customer Service

Ketone Iq

Saint Paul, MN • Remote

$75K - $105K/yr

Full-time

Re-posted 29 days ago

Job description

The Vice President of Customer Service is a strategic leadership role responsible for overseeing the company's customer service operations, ensuring the delivery of exceptional service experiences, and driving customer satisfaction and loyalty. This executive will develop and implement customer service strategies, lead a team of managers and frontline staff, and collaborate across departments to align service initiatives with overall business objectives.

Key Responsibilities:

Develop and execute a comprehensive customer service strategy to enhance customer satisfaction, retention, and loyalty.

Lead, motivate, and manage the customer service team, including hiring, training, performance management, and professional development.

Establish and monitor key performance indicators (KPIs) to evaluate service quality and identify areas for improvement.

Collaborate with sales, marketing, product development, and other departments to ensure a seamless customer experience.

Handle escalated customer issues and complaints, ensuring timely and effective resolution.

Analyze customer feedback and service metrics to identify trends and implement corrective actions.

Stay informed of industry best practices and incorporate innovative service solutions.

Manage budgets and resources effectively to meet departmental goals.

Foster a customer-centric culture across the organization.

Qualifications:

Bachelor's degree in Business Administration, Management, or a related field; MBA preferred.

Proven experience in customer service leadership, preferably at the executive level.

Strong leadership and team management skills.

Excellent communication, interpersonal, and problem-solving abilities.

Ability to analyze data and derive actionable insights.

Customer-focused mindset with a passion for improving service experiences.

Knowledge of CRM software and customer service tools.

Preferred Skills:

Experience in a similar industry or with large-scale customer service operations.

Strategic thinking and ability to drive change.

Ability to collaborate effectively with cross-functional teams.

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