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Director Customer Solutions Jobs (NOW HIRING)

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$140 - $200/hr

Director, Customer Solutions & Growth masterworks.agency & infinite.media As the Director of Customer Success & Integrated Services at Infinite Media, you will be the key leader responsible for the ...

RapidSOS

Director, Customer Solutions Engineering

RapidSOS is looking for a Director of Customer Solutions Engineering to own the end-to-end technical success of our enterprise customers through implementation all the way to production, and ...

RapidSOS

Director, Customer Solutions Engineering

OR · On-site +1

RapidSOS is looking for a Director of Customer Solutions Engineering to own the end-to-end technical success of our enterprise customers through implementation all the way to production, and ...

Ericsson GmbH

Customer Solutions Director

Plano, TX · On-site

$120 - $170/hr

We are looking for an experienced Customer Solution Responsible (CSR) to help shape and drive ... hr.direct.americas@ericsson.com.DISCLAIMER: The above statements are intended to describe the ...

Ericsson

Customer Solutions Director

Plano, TX · On-site

We are looking for an experienced Customer Solution Responsible (CSR) to help shape and drive ... hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the ...

Ericsson

Customer Solutions Director

Plano, TX · On-site

We are looking for an experienced Customer Solution Responsible (CSR) to help shape and drive ... hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the ...

J.D. Power

$104 - $110/hr

The role partners closely with Sales, Professional Services, Customer Solutions, and our Customer ... The Director serves as a key voice for customers within the organization and drives initiatives to ...

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Director Customer Solutions information

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$39K

$123.3K

$196.5K

How much do director customer solutions jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director customer solutions in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer solutions do?

A Director of Customer Solutions leads teams responsible for developing, implementing, and managing solutions that address customers’ needs and enhance their experience with a company’s products or services. This role often involves collaborating with sales, product, and support teams to design strategies tailored to individual clients or market segments. They analyze customer feedback, oversee solution delivery, and ensure high levels of customer satisfaction and retention. The Director of Customer Solutions also drives process improvements and innovation to meet evolving customer expectations.

What are the key skills and qualifications needed to thrive as a director of customer solutions?

To excel as a Director of Customer Solutions, you need strong leadership abilities, deep knowledge of customer experience strategies, and a background in business or a related field, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, customer analytics tools, and process improvement methodologies such as Six Sigma or Lean is typically required. Exceptional communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are vital for driving customer satisfaction, fostering team performance, and delivering innovative solutions that support business growth.

How does the director of customer solutions typically collaborate with other departments to drive customer success?

As a Director of Customer Solutions, collaboration with departments such as Sales, Product Management, and Customer Support is essential. You’ll work closely with Sales to understand customer requirements and design tailored solutions, and with Product teams to relay client feedback and influence product development. Regular cross-functional meetings and strategic planning sessions are common, ensuring alignment on customer needs and solution delivery. This collaborative environment helps drive customer satisfaction and business growth.

What is the difference between Director Customer Solutions vs Customer Success Manager?

AspectDirector Customer SolutionsCustomer Success Manager
ResponsibilitiesOversees customer solutions strategy, manages teams, and aligns solutions with business goalsBuilds customer relationships, ensures product adoption, and reduces churn
Required CredentialsBachelor's degree, experience in solutions or account management, leadership skillsBachelor's degree, strong communication, customer-focused experience
Work EnvironmentStrategic, leadership-focused, often in corporate offices or remoteCustomer-facing, collaborative, often in client sites or remote

The main difference is that the Director Customer Solutions leads strategic initiatives and manages teams, while the Customer Success Manager focuses on day-to-day customer relationships and product adoption. Both roles require strong communication skills and industry experience, but the director position involves higher-level planning and leadership responsibilities.

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Director Customer Solutions jobs near you
Infographic showing various Director Customer Solutions job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Customer Solutions & Growth

Masterworks

Poulsbo, WA • On-site

Full-time

Posted 16 days ago

Job description

Director, Customer Solutions & Growth

masterworks.agency & infinite.media


As the Director of Customer Success & Integrated Services at Infinite Media, you will be the keyleader responsible for the strategy, integration, and operational execution across our coreclient-facing service teams: Customer Success, Media Services, and Creative Services. You willplay a crucial role in ensuring our offerings are cohesive, performance-driven, and aligned withclient objectives and agency growth goals.


This leadership role requires a unique blend of strategic thinking, deep operationalunderstanding of media and creative disciplines, and dedication to fostering superior customerpartnerships and satisfaction.

Key Responsibilities:

Strategic Leadership & Service Integration

  • Oversee the strategic coordination between the Customer Success, Media, and Creative teams to deliver a seamless, high-performance client experience.
  • Define and implement robust internal processes and workflows that optimize the handoff and collaboration between service departments, improving efficiency and service quality.
  • This includes collaborating closely with other department leaders to ensure a unified approach to client success.
  • Maintain a deep understanding of our customers' industries, markets, and competition, and stay up to date on industry trends and emerging technologies to propose innovative, aligned solutions.
  • Ensure that all integrated solutions (creative output and media execution) are directly aligned with the company's strategic goals, overall Customer Success objectives, and client performance goals.


Customer Relationship Management & Excellence

  • Build and maintain high-trust, transparent relationships with key customers across the entire lifecycle, from pre-sales consultation through renewal.
  • Serve as a senior point of contact and collaborative partner, advising customers on marketing strategies, understanding their business goals, and translating those into actionable objectives for the teams.
  • Ensure the effective and professional delivery of complex campaign performance data, regular reports, and strategic presentations to clients.
  • Oversee the continuous refinement of onboarding materials and customer success documentation, ensuring prompt and professional resolution of elevated customer concerns and issues.


Revenue Growth & Business Development

  • Identify new opportunities within our existing customer base for revenue growth and collaborate with the team to uncover upsell and cross-sell opportunities.
  • Aid in company growth by identifying and contacting prospective customers and supporting the sales team in high-value pitches.


Company Leadership & Talent Development

  • Manage a team of Customer Success Managers and Creative Directors to ensure cohesive strategic execution.
  • Set clear, measurable goals for the Customer Success team, and contribute to the broader service goals of the company, monitoring performance and providing regular feedback.
  • Foster a collaborative and high-performance environment across all integrated service teams. Aid in defining necessary skill sets and hiring profiles to scale the service delivery teams effectively.
  • Lead by example, embodying the core values and vision of Infinite Media.

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