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Director Customer Solutions Jobs (NOW HIRING)

Vantedge

Customer Solutions Manager

Rancho Cordova, CA · On-site

Job Type Full-time Description Customer Solutions Manager Full-time Permanent Onsite Salaried $110k ... Partner closely with Strategic Account Directors and Account Management to execute account ...

Fivetran

Customer Solutions Architect

Austin, TX

Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals ...

UCT Inc

Customer Solutions Specialist

Phoenix, AZ · On-site

The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link between the company and customer. CSS interacts with customers, company sales, and production to ...

S.I.N. 360

Customer Solutions Specialist

Tempe, AZ · On-site

$45K - $55K/yr

Overview Reporting to the Customer Solutions Manager, this is a critical role within the ... directors' inquiries and concerns, including but not limited to: Key Responsibilities Customer ...

KlearNow.ai

Customer Solutions Architect

The Customer Solutions Architect builds a deep understanding of how each customer actually runs ... Highly organized, self-directed, and comfortable operating with ambiguity in a role that is being ...

KlearNow.ai

Customer Solutions Architect

Charleston, WV · Remote

$125K - $150K/yr

The Customer Solutions Architect builds a deep understanding of how each customer actually runs ... Highly organized, self-directed, and comfortable operating with ambiguity in a role that is being ...

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Director Customer Solutions information

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$39K

$123.3K

$196.5K

How much do director customer solutions jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director customer solutions in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer solutions?

To excel as a Director of Customer Solutions, you need strong leadership abilities, deep knowledge of customer experience strategies, and a background in business or a related field, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, customer analytics tools, and process improvement methodologies such as Six Sigma or Lean is typically required. Exceptional communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are vital for driving customer satisfaction, fostering team performance, and delivering innovative solutions that support business growth.

What is the difference between Director Customer Solutions vs Customer Success Manager?

AspectDirector Customer SolutionsCustomer Success Manager
ResponsibilitiesOversees customer solutions strategy, manages teams, and aligns solutions with business goalsBuilds customer relationships, ensures product adoption, and reduces churn
Required CredentialsBachelor's degree, experience in solutions or account management, leadership skillsBachelor's degree, strong communication, customer-focused experience
Work EnvironmentStrategic, leadership-focused, often in corporate offices or remoteCustomer-facing, collaborative, often in client sites or remote

The main difference is that the Director Customer Solutions leads strategic initiatives and manages teams, while the Customer Success Manager focuses on day-to-day customer relationships and product adoption. Both roles require strong communication skills and industry experience, but the director position involves higher-level planning and leadership responsibilities.

What does a director of customer solutions do?

A Director of Customer Solutions leads teams responsible for developing, implementing, and managing solutions that address customers’ needs and enhance their experience with a company’s products or services. This role often involves collaborating with sales, product, and support teams to design strategies tailored to individual clients or market segments. They analyze customer feedback, oversee solution delivery, and ensure high levels of customer satisfaction and retention. The Director of Customer Solutions also drives process improvements and innovation to meet evolving customer expectations.

How does the director of customer solutions typically collaborate with other departments to drive customer success?

As a Director of Customer Solutions, collaboration with departments such as Sales, Product Management, and Customer Support is essential. You’ll work closely with Sales to understand customer requirements and design tailored solutions, and with Product teams to relay client feedback and influence product development. Regular cross-functional meetings and strategic planning sessions are common, ensuring alignment on customer needs and solution delivery. This collaborative environment helps drive customer satisfaction and business growth.
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Director Customer Solutions jobs near you
Infographic showing various Director Customer Solutions job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director Customer Support - US Customer Solutions Group

Marvell Technology, Inc.

Santa Clara, CA • On-site

Full-time

Life, Retirement

Posted 27 days ago

Job description

About Marvell
Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities.
At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead.
Your Team, Your Impact
Marvell's U.S. Customer Solutions Group is the frontline interface for our most strategic customers-hyperscale data centers and AI infrastructure leaders. This team is instrumental in driving customer success and accelerating time-to-revenue for Marvell's cutting-edge switching solutions. Our engineers are deeply embedded with customers, providing expert support across hardware, software, and system integration. Their efforts have cultivated long-standing, high-trust relationships that are vital to Marvell's growth strategy.
As Director, you will lead this elite team, ensuring flawless execution of customer engagements and maintaining Marvell's reputation for technical excellence and reliability. You will also play a key role in global leadership initiatives within the Customer Solutions Group.
What You Can Expect
Lead and grow a high-performing technical support team focused on North American customers.
Oversee customer engagements, including Proof of Concepts (POCs), technology demonstrations, and training programs.
Manage and nurture customer relationships, ensuring a seamless experience from design to production.
Coordinate with internal engineering teams to align customer needs with product development.
Drive participation in industry trade shows and represent Marvell in technical forums.
Contribute to global leadership projects within the Customer Solutions Group.
What We're Looking For
Bachelor's or Master's degree in Computer Science or Computer Engineering.
15+ years of experience in networking, with a focus on data center and AI infrastructure.
7+ years of experience managing engineering teams.
7+ years of experience in customer-facing roles, providing technical support and solutions.
Preferred Qualifications:
Experience with switch driver development and community software such as SAI/Sonic.
Proficiency in developing and debugging device drivers and silicon.
Understanding of system-level switch and hardware requirements.
Familiarity with networking protocols and VLSI design.
Strong leadership and communication skills, with the ability to inspire and guide teams.
Expected Base Pay Range (USD)
190,280 - 285,000, $ per annum
The successful candidate's starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions.
Additional Compensation and Benefit Elements
Marvell is committed to providing exceptional, comprehensive benefits that support our employees at every stage - from internship to retirement and through life's most important moments. Our offerings are built around four key pillars: financial well-being, family support, mental and physical health, and recognition. Highlights include an employee stock purchase plan with a 2-year look back, family support programs to help balance work and home life, robust mental health resources to prioritize emotional well-being, and a recognition and service awards to celebrate contributions and milestones. We look forward to sharing more with you during the interview process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at TAOps@marvell.com.
Interview Integrity
To support fair and authentic hiring practices, candidates are not permitted to use AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews.
These tools must not be used to record, assist with, or enhance responses in any way. Our interviews are designed to evaluate your individual experience, thought process, and communication skills in real time. Use of AI tools without prior instruction from the interviewer will result in disqualification from the hiring process.
This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment.
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