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Director Customer Solutions Jobs (NOW HIRING)

Fivetran

Customer Solutions Architect

Austin, TX

Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals ...

S.I.N. 360

Customer Solutions Specialist

Tempe, AZ · On-site

$45K - $55K/yr

Overview Reporting to the Customer Solutions Manager, this is a critical role within the ... directors' inquiries and concerns, including but not limited to: Key Responsibilities Customer ...

ITRS

Customer Solutions Engineer

New York, NY · On-site

$150K - $180K/yr

And you'll have direct influence on product direction - what you hear from customers shapes what we build. You will report to the Global Head of Customer Solutions Engineering and work closely with ...

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Director Customer Solutions information

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$39K

$123.3K

$196.5K

How much do director customer solutions jobs pay per year?

As of Jul 22, 2026, the average yearly pay for director customer solutions in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer Solutions, and why are they important?

To excel as a Director of Customer Solutions, you need strong leadership abilities, deep knowledge of customer experience strategies, and a background in business or a related field, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, customer analytics tools, and process improvement methodologies such as Six Sigma or Lean is typically required. Exceptional communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are vital for driving customer satisfaction, fostering team performance, and delivering innovative solutions that support business growth.

What is the difference between Director Customer Solutions vs Customer Success Manager?

AspectDirector Customer SolutionsCustomer Success Manager
ResponsibilitiesOversees customer solutions strategy, manages teams, and aligns solutions with business goalsBuilds customer relationships, ensures product adoption, and reduces churn
Required CredentialsBachelor's degree, experience in solutions or account management, leadership skillsBachelor's degree, strong communication, customer-focused experience
Work EnvironmentStrategic, leadership-focused, often in corporate offices or remoteCustomer-facing, collaborative, often in client sites or remote

The main difference is that the Director Customer Solutions leads strategic initiatives and manages teams, while the Customer Success Manager focuses on day-to-day customer relationships and product adoption. Both roles require strong communication skills and industry experience, but the director position involves higher-level planning and leadership responsibilities.

What does a Director of Customer Solutions do?

A Director of Customer Solutions leads teams responsible for developing, implementing, and managing solutions that address customers’ needs and enhance their experience with a company’s products or services. This role often involves collaborating with sales, product, and support teams to design strategies tailored to individual clients or market segments. They analyze customer feedback, oversee solution delivery, and ensure high levels of customer satisfaction and retention. The Director of Customer Solutions also drives process improvements and innovation to meet evolving customer expectations.

How does the Director of Customer Solutions typically collaborate with other departments to drive customer success?

As a Director of Customer Solutions, collaboration with departments such as Sales, Product Management, and Customer Support is essential. You’ll work closely with Sales to understand customer requirements and design tailored solutions, and with Product teams to relay client feedback and influence product development. Regular cross-functional meetings and strategic planning sessions are common, ensuring alignment on customer needs and solution delivery. This collaborative environment helps drive customer satisfaction and business growth.
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What cities are hiring for Director Customer Solutions jobs? Cities with the most Director Customer Solutions job openings:
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Director Customer Solutions jobs near you
Infographic showing various Director Customer Solutions job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Director, Customer Solutions Center

Director, Customer Solutions Center

Veritiv Corporation

Carrollton, TX • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE

Job Purpose:

Our Customer Solutions Center Director will be responsible for overseeing the operations of a single CS center, where the business and the customer come together, ensuring the strategic execution of superior customer solutions that set the industry standard and align to the company's long-term goals. This role will efficiently allocate the CS center resources to drive mutually profitable relationships with customers and ensure seamless, proactive communication both within the company and externally. The CS Center Director position demands strategic vision, high operational standards, a focus on accelerated revenue growth, and the ability to make critical decisions.

Job Responsibilities:

Maximize the CS Center's productivity to meet established goals and key metrics. Utilize CS Team Manager direct report(s) to oversee the successful execution of daily activities within the center.
Lead and manage a Customer Services team comprised of Team Managers, Team Supervisors, Customer Success Managers and Customer Solutions Professionals. Responsibilities include hiring, training, and performance management.
Oversee service, support and account management for all customer requirements with ownership from RFI to award/implementation through customer life cycle. Portfolio of services include contract management, program implementation, reporting, billing, cost savings, supplier cost deviations/rebates and pricing.
Build and sustain long-term relationships with customers by understanding their business needs, providing tailored solutions, and fostering a customer-centric culture.
Lead Customer Success Management (CSM) functions to ensure all aspects of the customer experience are proactively supported and the voice of the customer is effectively communicated with internal partners to increase overall customer satisfaction.
Manage the CSM engagement and communication strategy to promote long-term account retention, growth, and diversification.
Leverage customer feedback, market research, and data analytics to understand customer needs, preferences, and challenges. Transform insights into actionable strategies to elevate the customer experience.
Interface effectively within all levels of the company and work with other functional leaders to resolve service issues cross functionally and improve the customer experience. Ensure team follows established Service Optimization standards working cooperatively with other functional areas.
Monitor and steer performance against defined key performance indicators (KPIs) pertinent to customer experiences, such as customer satisfaction scores, Net Promoter Score (NPS), customer retention, order accuracy, and perfect order.

Additional Responsibilities & Qualifications:

Strong system skills including, but not limited to: ERP, telephony solutions, Salesforce, Microsoft Word, PowerPoint and Excel, Power BI, and Deal Manager.
Proven ability to maintain high-value and outcome-based relationships with a diverse customer account base.
Experience working with senior and executive level customer accounts.
Ability to plan, align, and adapt internal resources to meet customer needs.
Experience in national business models and complexity across segments and customers.
Experience with project management and/or account management.

Work Experience:

10-15 years of related experience of successful management or supervisory experience within a large or national organization strongly preferred. 5-10 years of related job experience. Experienced in providing leadership to others regarding work related systems, processes, and challenges. Experienced in strategic management and leadership across company functions directing substantial resources over long time frames. Experience with Salesforce.com or other CRM is preferred. Experience working with ERP systems, contract management, CRM systems and project management tools preferred. Proficient with Microsoft Office Suite.

Education:

Bachelor's Degree Preferred

What We Offer

  • Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
  • Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
  • Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
  • Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.comand connect with the Company on LinkedIn.

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