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Director Customer Solutions Jobs (NOW HIRING)

RXO

Director, Customer Solutions

Naperville, IL · On-site

As a Director, Customer Solutions in Managed Transportation at RXO , your focus will be successfully managing client relationships, meeting or exceeding client expectations, continuous improvement ...

Beacon Talent

Customer Solutions Director

Phoenix, AZ · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Denver, CO · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Boston, MA · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Stamford, CT · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Detroit, MI · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Houston, TX · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Washington, DC · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Washington, DC · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

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All JobsDirector Customer Solutions Jobs

Director Customer Solutions information

See salary details

$39K

$123.3K

$196.5K

How much do director customer solutions jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director customer solutions in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer Solutions, and why are they important?

To excel as a Director of Customer Solutions, you need strong leadership abilities, deep knowledge of customer experience strategies, and a background in business or a related field, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, customer analytics tools, and process improvement methodologies such as Six Sigma or Lean is typically required. Exceptional communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are vital for driving customer satisfaction, fostering team performance, and delivering innovative solutions that support business growth.

What is the difference between Director Customer Solutions vs Customer Success Manager?

AspectDirector Customer SolutionsCustomer Success Manager
ResponsibilitiesOversees customer solutions strategy, manages teams, and aligns solutions with business goalsBuilds customer relationships, ensures product adoption, and reduces churn
Required CredentialsBachelor's degree, experience in solutions or account management, leadership skillsBachelor's degree, strong communication, customer-focused experience
Work EnvironmentStrategic, leadership-focused, often in corporate offices or remoteCustomer-facing, collaborative, often in client sites or remote

The main difference is that the Director Customer Solutions leads strategic initiatives and manages teams, while the Customer Success Manager focuses on day-to-day customer relationships and product adoption. Both roles require strong communication skills and industry experience, but the director position involves higher-level planning and leadership responsibilities.

What does a Director of Customer Solutions do?

A Director of Customer Solutions leads teams responsible for developing, implementing, and managing solutions that address customers’ needs and enhance their experience with a company’s products or services. This role often involves collaborating with sales, product, and support teams to design strategies tailored to individual clients or market segments. They analyze customer feedback, oversee solution delivery, and ensure high levels of customer satisfaction and retention. The Director of Customer Solutions also drives process improvements and innovation to meet evolving customer expectations.

How does the Director of Customer Solutions typically collaborate with other departments to drive customer success?

As a Director of Customer Solutions, collaboration with departments such as Sales, Product Management, and Customer Support is essential. You’ll work closely with Sales to understand customer requirements and design tailored solutions, and with Product teams to relay client feedback and influence product development. Regular cross-functional meetings and strategic planning sessions are common, ensuring alignment on customer needs and solution delivery. This collaborative environment helps drive customer satisfaction and business growth.
More about Director Customer Solutions jobs
What cities are hiring for Director Customer Solutions jobs? Cities with the most Director Customer Solutions job openings:
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Director Customer Solutions jobs near you
Infographic showing various Director Customer Solutions job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Director, Customer Solutions

Director, Customer Solutions

RXO

Naperville, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 hours ago

RXO rating

6.7

Company rating: 6.7 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

239th of 339 rated logistics

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation for this role is $150,000-$180,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.
As a Director, Customer Solutions in Managed Transportation at RXO , your focus will be successfully managing client relationships, meeting or exceeding client expectations, continuous improvement across all functional areas and working to ensure value is being driven for customers through effective operational solutions and service improvements.
What your day-to-day will look like:
  • Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues.
  • Drive operational efficiencies to improve service and financial performance.
  • Conduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis.
  • Engage customers through continuous improvement roadmaps (CIRs) and drive value across all key functional areas - Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
  • Execute individually assigned components of sales to startup action plans - Support Sales teams to grow FUM for Managed Transportation.
  • Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.
  • Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.
  • Participate in developing integration plans to support client and company initiatives.
  • Meet objectives in the areas of financial performance, service, innovation, solutions, and relationships.

What you'll need to excel:
At a minimum, you'll need:
  • 7 years of logistics experience
  • Experience in a managerial role
  • Experience performing complex analyses of data, processes, policies, procedures and/or systems

It'd be great if you also have:
  • Bachelor's degree in Management or Logistics
  • Availability to work a flexible schedule, which may include weekends; travel up to 25% of the time
  • The capacity to take calculated risks and make strategic, results-oriented decisions while accepting responsibility for the results

Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
  • Competitive pay
  • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
  • 401(k) retirement plan with up to 5% company match
  • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
  • Employee Assistance Program (EAP)
  • Tuition reimbursement, adoption assistance
  • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
  • Health Reimbursement Arrangement

Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

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