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Customer Solutions Professional Jobs (NOW HIRING)

Veritiv

Customer Solutions Professional

Carrollton, TX · Hybrid

$14.50 - $18.25/hr

Our Customer Solutions Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and ...

Veritiv

Customer Solutions Professional

Kent, WA · Hybrid

$53K - $72K/yr

Our Aerospace Customer Solutions Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and ...

McMaster-Carr

Customer Solutions

Washington, DC

$103K - $118K/yr

Customer Solutions Princeton, NJ (Robbinsville) We are looking for broadly skilled, resourceful ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

McMaster-Carr

Customer Solutions

Douglasville, GA

$103K - $118K/yr

Customer Solutions Atlanta, GA (Douglasville) We are looking for broadly skilled, resourceful, and ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

New

McMaster-Carr

Customer Solutions

Princeton, NJ

$103K - $118K/yr

Customer Solutions Princeton, NJ (Robbinsville) We are looking for broadly skilled, resourceful ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

McMaster-Carr

Customer Solutions

Cleveland, OH · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

McMaster-Carr

Customer Solutions

Chicago, IL

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

McMaster-Carr

Customer Solutions

Princeton, NJ · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

McMaster-Carr

Customer Solutions

Princeton, NJ · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

McMaster-Carr

Customer Solutions

Los Angeles, CA · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

McMaster-Carr

Customer Solutions

Chicago, IL

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

McMaster-Carr

Customer Solutions

Santa Fe Springs, CA

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

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Customer Solutions Professional information

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$10

$16

$26

How much do customer solutions professional jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer solutions professional in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Professional vs Customer Service Representative?

AspectCustomer Solutions ProfessionalCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in solutions consultingOften requires basic customer service training or high school diploma
Work EnvironmentEngages in problem-solving, product recommendations, and tailored solutionsHandles inbound inquiries, troubleshooting, and general support
Employer & Industry UsageUsed in tech, SaaS, and consultative sales industriesCommon across retail, telecom, and service sectors

The Customer Solutions Professional focuses on providing tailored solutions and consultative support, often requiring specialized knowledge. In contrast, the Customer Service Representative primarily handles routine inquiries and basic support. While both roles involve customer interaction, the Customer Solutions Professional typically requires more technical expertise and a consultative approach.

What are the key skills and qualifications needed to thrive as a Customer Solutions Professional, and why are they important?

To thrive as a Customer Solutions Professional, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a relevant bachelor's degree or equivalent work background. Familiarity with CRM systems, ticketing software, and communication platforms like Zendesk or Salesforce is typically required. Outstanding communication, patience, and active listening are soft skills that distinguish top performers in this role. These skills and qualities are crucial for effectively resolving customer issues, building trust, and ensuring customer satisfaction in a competitive market.

What are Customer Solutions Professionals?

Customer Solutions Professionals are specialists who interact with customers to understand their needs, resolve issues, and provide tailored solutions or guidance. They often work in service-oriented industries, addressing customer inquiries, troubleshooting problems, and ensuring a positive experience. These professionals may use a variety of communication channels, such as phone, email, or chat, and collaborate with other departments to solve more complex issues. Their goal is to build strong customer relationships and contribute to customer satisfaction and loyalty.

How does a Customer Solutions Professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions Professionals frequently work cross-functionally with teams such as technical support, product development, and sales to address multifaceted client concerns. Collaboration often involves participating in joint meetings, sharing detailed customer feedback, and escalating issues that require specialized expertise. This teamwork ensures that solutions are comprehensive and tailored to each client's needs, while also helping professionals develop a broader understanding of the company’s operations. Regular communication and a strong focus on customer satisfaction are key to success in this collaborative environment.
What cities are hiring for Customer Solutions Professional jobs? Cities with the most Customer Solutions Professional job openings:
What are the most commonly searched types of Customer Solutions jobs? The most popular types of Customer Solutions jobs are:
What states have the most Customer Solutions Professional jobs? States with the most job openings for Customer Solutions Professional jobs include:
Customer Solutions Professional jobs near you
Customer Solutions Professional

Customer Solutions Professional

Veritiv Corporation

Carrollton, TX • Hybrid

$14.50 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE

Job Purpose:

Our Customer Solutions Professional will be responsible for fostering customer loyalty and trust by efficiently handling orders, addressing inquiries and concerns with professionalism and speed, and customizing services to proactively meet the unique needs of each customer. This role requires developing a comprehensive understanding of our products and processes, coupled with the ability to communicate effectively with diverse internal and external stakeholders.

Job Responsibilities:

Serve as the primary responder for customer inquiries and grievances.
Address and rectify issues related to pricing, billing, credits, payments, and shipping.
Navigate company systems and processes adeptly to independently resolve concerns.
Offer proactive and efficient service to all customers, ensuring high satisfaction.
Enhance customer retention by anticipating and meeting their evolving needs.
Maintain strict adherence to order entry protocols.
Build and nurture relationships across the organization to include Sales, Supply Chain, Operations, Finance and more.
Keep customer account details current within Salesforce.
Contribute to training and development of new hires through job shadowing.
Other related duties and responsibilities as required or assigned.

Additional Responsibilities & Qualifications:

Demonstrate the ability to strategically plan, organize, and prioritize tasks with minimal oversight.
Craft and deliver effective multi-modal communications tailored to the distinct needs of diverse audiences.
Exhibit advanced computer and technical skills necessary for efficient job performance.
Employ sound judgment and make informed decisions independently.
Handle customer issues with professionalism and decisiveness.
Prior industry experience is advantageous.

Perform other related duties and responsibilities as required or assigned.

Work Experience:

3-5 years of related job experience. Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment. Basic experience of simple office/operational systems. Excellent verbal, written, people, and diplomacy skills are required. Experience with Salesforce.com or other CRM is preferred. Proficient with Microsoft Office Suite. Strong customer service skills (friendly, courteous and helpful).

Education:

Bachelor's Degree Preferred

What We Offer

  • Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
  • Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
  • Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
  • Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.comand connect with the Company on LinkedIn.

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