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Global Vision Technologies, Inc.

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Customer Solutions Specialist

Saint Louis, MO · On-site

$40K - $50K/yr

Respond to customer inquiries in a timely and professional manner * Maintain accurate project ... Customer Solutions Specialist → Sales Executive * Customer Solutions Specialist → ...

Brady Plus

Customer Solutions Representative

Tucson, AZ · On-site

$16 - $20.50/hr

Customer Solutions Representative As a Customer Solution Representative you will manage and process ... Excellent verbal and written communication skills that portray professionalism and strong ...

S. I. N. 360

Customer Solutions Specialist

Tempe, AZ · On-site

$45K - $55K/yr

Handle escalated customer complaints or complex issues with professionalism and empathy, striving ... effective solutions. * Proactively identify trends or recurring issues and recommend process ...

Brady Plus

Customer Solutions Representative

Sheboygan, WI

$16.50 - $21.25/hr

Customer Solution Representative As a Customer Solution Representative you will manage and process ... Excellent verbal and written communication skills that portray professionalism and strong ...

Linde

Customer Solutions Specialist

Houston, TX

$23 - $30/hr

Customer Solutions Specialist Houston, TX, United States | req28978 What you will enjoy doing ... and professional growth. Additional compensation may vary depending on the position and ...

BradyPLUS

Customer Solutions Representative

Tucson, AZ · On-site

$15.50 - $20/hr

General information Name Customer Solutions Representative Ref # 2946 City Tucson State Arizona ... Excellent verbal and written communication skills that portray professionalism and strong ...

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How much do customer solutions professional jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer solutions professional in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Professional vs Customer Service Representative?

AspectCustomer Solutions ProfessionalCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in solutions consultingOften requires basic customer service training or high school diploma
Work EnvironmentEngages in problem-solving, product recommendations, and tailored solutionsHandles inbound inquiries, troubleshooting, and general support
Employer & Industry UsageUsed in tech, SaaS, and consultative sales industriesCommon across retail, telecom, and service sectors

The Customer Solutions Professional focuses on providing tailored solutions and consultative support, often requiring specialized knowledge. In contrast, the Customer Service Representative primarily handles routine inquiries and basic support. While both roles involve customer interaction, the Customer Solutions Professional typically requires more technical expertise and a consultative approach.

What are the key skills and qualifications needed to thrive as a Customer Solutions Professional, and why are they important?

To thrive as a Customer Solutions Professional, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a relevant bachelor's degree or equivalent work background. Familiarity with CRM systems, ticketing software, and communication platforms like Zendesk or Salesforce is typically required. Outstanding communication, patience, and active listening are soft skills that distinguish top performers in this role. These skills and qualities are crucial for effectively resolving customer issues, building trust, and ensuring customer satisfaction in a competitive market.

What are Customer Solutions Professionals?

Customer Solutions Professionals are specialists who interact with customers to understand their needs, resolve issues, and provide tailored solutions or guidance. They often work in service-oriented industries, addressing customer inquiries, troubleshooting problems, and ensuring a positive experience. These professionals may use a variety of communication channels, such as phone, email, or chat, and collaborate with other departments to solve more complex issues. Their goal is to build strong customer relationships and contribute to customer satisfaction and loyalty.

How does a Customer Solutions Professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions Professionals frequently work cross-functionally with teams such as technical support, product development, and sales to address multifaceted client concerns. Collaboration often involves participating in joint meetings, sharing detailed customer feedback, and escalating issues that require specialized expertise. This teamwork ensures that solutions are comprehensive and tailored to each client's needs, while also helping professionals develop a broader understanding of the company’s operations. Regular communication and a strong focus on customer satisfaction are key to success in this collaborative environment.
What cities are hiring for Customer Solutions Professional jobs? Cities with the most Customer Solutions Professional job openings:
What are the most commonly searched types of Customer Solutions jobs? The most popular types of Customer Solutions jobs are:
What states have the most Customer Solutions Professional jobs? States with the most job openings for Customer Solutions Professional jobs include:
Customer Solutions Professional jobs near you

Customer Solutions Specialist

Husqvarna Group

Olathe, KS

Full-time

Posted 21 days ago

Job description

Last date to apply:

We are continuously accepting applications

Are you ready to be the heartbeat of customer success? We're seeking a dynamic Subject Matter Expert to lead with purpose in our Customer Solutions Department. The Customer Solutions Specialist at Husqvarna Construction is all about building strong customer relationships, supporting our frontline representatives, and stepping in with confidence when special handling is needed.

You'll be the go-to expert for urgent customer requests, a strategic partner to management in identifying growth opportunities, and a key player in special initiatives like leasing orders and promotional processing. Whether backing up call queues or driving department-wide improvements, you'll bring energy, precision, and a passion for delivering exceptional service.

RESPONSIBILITIES

Case Processing (60%)

  • Own and manage the end-to-end processing of GAF (Great American Finance) orders with accuracy and urgency

  • Collaborate cross-functionally with internal departments to ensure seamless customer experiences

  • Leverage deep product knowledge to make informed recommendations that align with customer needs

  • Deliver clear, confident technical guidance on product functionality and website navigation

  • Respond promptly and professionally to customer and sales rep inquiries via email

  • Efficiently retrieve and distribute invoices and packing lists upon request

  • Lead real-time customer engagement through proactive management of the Customer Service Chat platform

  • Serve as the primary point of contact for high-volume distribution customers, ensuring tailored support

  • Provide backup coverage for phone queues, maintaining service continuity during peak times

Administrative (15%)

  • Maintain high-quality CRM data by documenting detailed, accurate records of all customer interactions

  • Perform ongoing account maintenance to ensure CRM reflects current and actionable customer information

  • Support customer account updates and changes with precision and timeliness

Issue Resolution (25%)

  • Drive resolution of open cases within the CRM system, ensuring timely and effective outcomes

  • Partner with customers to resolve mis-shipments and restore satisfaction

  • Communicate customer or territory-specific challenges to assigned Sales Representatives for alignment

  • Collaborate on back-order resolution strategies to minimize disruption and enhance customer trust

  • Lead the chatbased customer solutions function by managing daily operations, ensuring prompt and accurate issue resolution while also delivering a consistently highquality customer experience.

COMPETENCIES

Position-specific Competencies

  • Excellent attention to detail to ensure accuracy of work

  • Maintaining complete, accurate records utilizing appropriate systems

  • Working cooperatively within a team environment

CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE

  • Solid working knowledge of a call reporting management (CRM) system

  • Solid working knowledge of phone systems

  • Ability to read schematics and illustrated parts list

  • Solid ERP system knowledge

  • Working product knowledge

  • Solid knowledge of Microsoft Office products, specifically Excel and Word

EDUCATION & EXPERIENCE

  • High school degree or equivalent

  • Excellent English verbal and written communication skills

  • At least 2-3 years' experience as a Customer Solutions Representative

Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

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