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Customer Solutions Professional Jobs (NOW HIRING)

McMaster-Carr

Customer Solutions

Atlanta, GA · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

McMaster-Carr

Customer Solutions

Los Angeles, CA · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn ... Make an impact and grow your professional skillset through experiences like: * Guiding our ...

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Customer Solutions Professional information

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How much do customer solutions professional jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer solutions professional in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Professional vs Customer Service Representative?

AspectCustomer Solutions ProfessionalCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in solutions consultingOften requires basic customer service training or high school diploma
Work EnvironmentEngages in problem-solving, product recommendations, and tailored solutionsHandles inbound inquiries, troubleshooting, and general support
Employer & Industry UsageUsed in tech, SaaS, and consultative sales industriesCommon across retail, telecom, and service sectors

The Customer Solutions Professional focuses on providing tailored solutions and consultative support, often requiring specialized knowledge. In contrast, the Customer Service Representative primarily handles routine inquiries and basic support. While both roles involve customer interaction, the Customer Solutions Professional typically requires more technical expertise and a consultative approach.

What are the key skills and qualifications needed to thrive as a Customer Solutions Professional, and why are they important?

To thrive as a Customer Solutions Professional, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a relevant bachelor's degree or equivalent work background. Familiarity with CRM systems, ticketing software, and communication platforms like Zendesk or Salesforce is typically required. Outstanding communication, patience, and active listening are soft skills that distinguish top performers in this role. These skills and qualities are crucial for effectively resolving customer issues, building trust, and ensuring customer satisfaction in a competitive market.

What are Customer Solutions Professionals?

Customer Solutions Professionals are specialists who interact with customers to understand their needs, resolve issues, and provide tailored solutions or guidance. They often work in service-oriented industries, addressing customer inquiries, troubleshooting problems, and ensuring a positive experience. These professionals may use a variety of communication channels, such as phone, email, or chat, and collaborate with other departments to solve more complex issues. Their goal is to build strong customer relationships and contribute to customer satisfaction and loyalty.

How does a Customer Solutions Professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions Professionals frequently work cross-functionally with teams such as technical support, product development, and sales to address multifaceted client concerns. Collaboration often involves participating in joint meetings, sharing detailed customer feedback, and escalating issues that require specialized expertise. This teamwork ensures that solutions are comprehensive and tailored to each client's needs, while also helping professionals develop a broader understanding of the company’s operations. Regular communication and a strong focus on customer satisfaction are key to success in this collaborative environment.
What cities are hiring for Customer Solutions Professional jobs? Cities with the most Customer Solutions Professional job openings:
What are the most commonly searched types of Customer Solutions jobs? The most popular types of Customer Solutions jobs are:
What states have the most Customer Solutions Professional jobs? States with the most job openings for Customer Solutions Professional jobs include:
Customer Solutions Professional jobs near you
Customer Solutions

Customer Solutions

McMaster-Carr

Atlanta, GA • On-site

$103K - $118K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

McMaster-Carr rating

9.6

Company rating: 9.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

4th of 337 rated retail wholesalers

Job description

We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you're an archaeologist, engineer, business student, or thespian, people from a range of backgrounds are successful at McMaster-Carr. We're interested in your ability to think and find solutions for our customers.
You will learn about many parts of McMaster-Carr's operations and adapt quickly to new tasks and environments. We look for people who want to build a career, not just fill a job. Over time, success in one area could lead to opportunities in another.
Strong candidates will produce high-quality work efficiently, while thinking creatively and critically to meet new challenges. You will be challenged, and your success will be rewarded.
Make an impact and grow your professional skillset through experiences like:
  • Guiding our customers quickly and effectively through our extensive product offering. You will help customers choose products or answer questions, ensuring they can get their jobs done.
  • Solving urgent delivery and order needs. This can include working with our warehouse and carriers to find the best solution to get customers what they need, when they need it.
  • Growing our diverse customer base by leveraging internal and external resources. Your work will connect people to the products they need.
  • Building long-lasting relationships by anticipating needs and responding to each customer's unique preferences.

A bachelor's degree is required for this role.
Cash Compensation
Total cash compensation typically ranges from $103,000 - $118,000, which includes annual cash profit sharing based on company profitability.
Be Rewarded
We are committed to comprehensive benefits to support employees and their dependents, such as:
  • 100% tuition reimbursement
  • Medical, dental, pharmacy, and vision plans with no monthly premiums
  • Industry leading company-funded retirement accounts
  • Employee resource groups
  • Inclusive, all-gender benefits
  • First-time home buyer assistance
  • Paid parental leave for all new parents
  • Adoption and surrogacy assistance
  • Paid time off for vacation and personal time

Who We Are
McMaster-Carr is an innovative e-commerce company helping customers build anything because we offer everything. We've thrived for over 120 years thanks to our relentless focus on the customer experience, adaptability, and world-class operations. Our curious, exceptional people are always at the center of our evolution, turning new challenges and disruptive technologies into opportunities to learn new skills and get important work done that makes our customers' lives better.
#BI-DNI
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.
This position is not eligible for work authorization sponsorship by McMaster-Carr.
Data We Collect
We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click here.

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