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Customer Solutions Professional Jobs in Raleigh, NC

AA2IT

Customer Solutions Analyst

Raleigh, NC · On-site

Customer Solutions Analyst Part Time The Customer Solutions Analyst delivers professional, high-quality support to Therapeutics customers in the U.S. and Canada, working in a dynamic, customer ...

AA2IT

Customer Solutions Analyst

Raleigh, NC · On-site

Customer Solutions Analyst Part Time The Customer Solutions Analyst delivers professional, high-quality support to Therapeutics customers in the U.S. and Canada, working in a dynamic, customer ...

iFlow Inc

Customer Services Professional

Cary, NC · On-site

$14 - $17.50/hr

Customer Services Professional Location: Cary, NC (221 Gregson Drive, Cary, NC) Duration: 12 Months ... solutions in a self-managed, target-oriented environment. The ideal candidate will leverage ...

I-Flow

Customer Services Professional

Cary, NC · On-site

$15.25 - $19.25/hr

Customer Services Professional Location: Cary, NC (221 Gregson Drive, Cary, NC) Duration: 12 Months ... solutions in a self-managed, target-oriented environment. The ideal candidate will leverage ...

Prometheus Group

Solution Engineer

Raleigh, NC · On-site

Job Summary Solution engineers are technical sales professionals who liaise between the sales team ... technical customers. Responsibilities * Demonstrate Prometheus solutions via online meetings ...

Prometheus Group

Solution Engineer

Raleigh, NC · On-site

Job Summary Solution engineers are technical sales professionals who liaise between the sales team ... technical customers. Responsibilities * Demonstrate Prometheus solutions via online meetings ...

Prometheus Group

Solution Engineer

Raleigh, NC · On-site

Job Summary Solution engineers are technical sales professionals who liaise between the sales team ... technical customers. Responsibilities * Demonstrate Prometheus solutions via online meetings ...

Prometheus Group

Solution Engineer

Raleigh, NC

Job Summary Solution engineers are technical sales professionals who liaise between the sales team ... technical customers. Responsibilities * Demonstrate Prometheus solutions via online meetings ...

Zift Solutions

Solution Consultant Manager

Cary, NC · Remote

Lead, mentor, and develop Solutions Consultants across multiple customer engagements * Support recruitment, onboarding, and professional development of team members * Establish career progression ...

360 IT Professionals

Solutions Architect

Raleigh, NC · On-site

$61.25 - $80.75/hr

Company Description 360 IT Professionals is a Software Development Company based in Fremont ... Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ...

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Customer Solutions Professional information

See Raleigh, NC salary details

$9

$16

$25

How much do customer solutions professional jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer solutions professional in Raleigh, NC is $16.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.74 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Professional vs Customer Service Representative?

AspectCustomer Solutions ProfessionalCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in solutions consultingOften requires basic customer service training or high school diploma
Work EnvironmentEngages in problem-solving, product recommendations, and tailored solutionsHandles inbound inquiries, troubleshooting, and general support
Employer & Industry UsageUsed in tech, SaaS, and consultative sales industriesCommon across retail, telecom, and service sectors

The Customer Solutions Professional focuses on providing tailored solutions and consultative support, often requiring specialized knowledge. In contrast, the Customer Service Representative primarily handles routine inquiries and basic support. While both roles involve customer interaction, the Customer Solutions Professional typically requires more technical expertise and a consultative approach.

What are the key skills and qualifications needed to thrive as a customer solutions professional?

To thrive as a Customer Solutions Professional, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a relevant bachelor's degree or equivalent work background. Familiarity with CRM systems, ticketing software, and communication platforms like Zendesk or Salesforce is typically required. Outstanding communication, patience, and active listening are soft skills that distinguish top performers in this role. These skills and qualities are crucial for effectively resolving customer issues, building trust, and ensuring customer satisfaction in a competitive market.

What is a customer solutions professional?

Customer Solutions Professionals are specialists who interact with customers to understand their needs, resolve issues, and provide tailored solutions or guidance. They often work in service-oriented industries, addressing customer inquiries, troubleshooting problems, and ensuring a positive experience. These professionals may use a variety of communication channels, such as phone, email, or chat, and collaborate with other departments to solve more complex issues. Their goal is to build strong customer relationships and contribute to customer satisfaction and loyalty.

How does a customer solutions professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions Professionals frequently work cross-functionally with teams such as technical support, product development, and sales to address multifaceted client concerns. Collaboration often involves participating in joint meetings, sharing detailed customer feedback, and escalating issues that require specialized expertise. This teamwork ensures that solutions are comprehensive and tailored to each client's needs, while also helping professionals develop a broader understanding of the company’s operations. Regular communication and a strong focus on customer satisfaction are key to success in this collaborative environment.
What cities near Raleigh, NC are hiring for Customer Solutions Professional jobs? Cities near Raleigh, NC with the most Customer Solutions Professional job openings:
Customer Solutions Professional jobs near you
Infographic showing various Customer Solutions Professional job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,345 per year, or $16.5 per hour.

Customer Solutions Analyst

AA2IT

Raleigh, NC • On-site

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Customer Solutions Analyst Part Time

The Customer Solutions Analyst delivers professional, high-quality support to Therapeutics customers in the U.S. and Canada, working in a dynamic, customer-focused environment. This role is responsible for responding to inbound calls and order requests, ensuring customer inquiries are resolved promptly and accurately while maintaining a positive customer experience.

Key Responsibilities:

  • Customer Support: Provide timely and consistent assistance for all customer orders and inquiries, exercising problem-solving and front-line decision-making skills.
  • Order Fulfillment: Process orders through multiple channels (EDI, fax, email, phone, Veeva), monitor daily order activity, and coordinate with internal teams to ensure accurate and timely delivery.
  • Product Knowledge: Maintain thorough understanding of company products and services to effectively support both new and existing customers.
  • Process Compliance: Follow established SOPs and stay updated on regulatory requirements, including FDA mandates.
  • Interaction Standards: Document all customer interactions and uphold standards for efficiency, effectiveness, and quality.
  • Continuous Improvement: Identify opportunities to enhance service delivery, reduce errors, and improve the overall customer experience.

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