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Customer Solutions Professional Jobs in Raleigh, NC

iFlow Inc

Customer Services Professional

Cary, NC · On-site

$14 - $17.50/hr

Customer Services Professional Location: Cary, NC (221 Gregson Drive, Cary, NC) Duration: 12 Months ... solutions in a self-managed, target-oriented environment. The ideal candidate will leverage ...

Prometheus Group

Solution Engineer

Raleigh, NC · On-site

Job Summary Solution engineers are technical sales professionals who liaise between the sales team ... technical customers. Responsibilities * Demonstrate Prometheus solutions via online meetings ...

Prometheus Group

Solution Engineer

Raleigh, NC · On-site

Job Summary Solution engineers are technical sales professionals who liaise between the sales team ... technical customers. Responsibilities * Demonstrate Prometheus solutions via online meetings ...

Prometheus Group

Solution Engineer

Raleigh, NC · On-site

Job Summary Solution engineers are technical sales professionals who liaise between the sales team ... technical customers. Responsibilities * Demonstrate Prometheus solutions via online meetings ...

Prometheus Group

Solution Engineer

Raleigh, NC · On-site

Job Summary Solution engineers are technical sales professionals who liaise between the sales team ... technical customers. Responsibilities * Demonstrate Prometheus solutions via online meetings ...

Zift Solutions

Solution Consultant Manager

Cary, NC · Remote

Lead, mentor, and develop Solutions Consultants across multiple customer engagements * Support recruitment, onboarding, and professional development of team members * Establish career progression ...

360 IT Professionals

Solutions Architect

Raleigh, NC

$61.25 - $80.75/hr

Company Description 360 IT Professionals is a Software Development Company based in Fremont ... Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ...

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All JobsCustomer Solutions Professional JobsCustomer Solutions Professional Jobs in Raleigh, NC

Customer Solutions Professional information

See Raleigh, NC salary details

$9

$16

$25

How much do customer solutions professional jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer solutions professional in Raleigh, NC is $16.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.74 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Professional vs Customer Service Representative?

AspectCustomer Solutions ProfessionalCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in solutions consultingOften requires basic customer service training or high school diploma
Work EnvironmentEngages in problem-solving, product recommendations, and tailored solutionsHandles inbound inquiries, troubleshooting, and general support
Employer & Industry UsageUsed in tech, SaaS, and consultative sales industriesCommon across retail, telecom, and service sectors

The Customer Solutions Professional focuses on providing tailored solutions and consultative support, often requiring specialized knowledge. In contrast, the Customer Service Representative primarily handles routine inquiries and basic support. While both roles involve customer interaction, the Customer Solutions Professional typically requires more technical expertise and a consultative approach.

What are the key skills and qualifications needed to thrive as a customer solutions professional?

To thrive as a Customer Solutions Professional, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a relevant bachelor's degree or equivalent work background. Familiarity with CRM systems, ticketing software, and communication platforms like Zendesk or Salesforce is typically required. Outstanding communication, patience, and active listening are soft skills that distinguish top performers in this role. These skills and qualities are crucial for effectively resolving customer issues, building trust, and ensuring customer satisfaction in a competitive market.

What is a customer solutions professional?

Customer Solutions Professionals are specialists who interact with customers to understand their needs, resolve issues, and provide tailored solutions or guidance. They often work in service-oriented industries, addressing customer inquiries, troubleshooting problems, and ensuring a positive experience. These professionals may use a variety of communication channels, such as phone, email, or chat, and collaborate with other departments to solve more complex issues. Their goal is to build strong customer relationships and contribute to customer satisfaction and loyalty.

How does a customer solutions professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions Professionals frequently work cross-functionally with teams such as technical support, product development, and sales to address multifaceted client concerns. Collaboration often involves participating in joint meetings, sharing detailed customer feedback, and escalating issues that require specialized expertise. This teamwork ensures that solutions are comprehensive and tailored to each client's needs, while also helping professionals develop a broader understanding of the company’s operations. Regular communication and a strong focus on customer satisfaction are key to success in this collaborative environment.
Customer Solutions Professional jobs near you
Infographic showing various Customer Solutions Professional job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,345 per year, or $16.5 per hour.

Customer Services Professional

iFlow Inc

Cary, NC • On-site

$14 - $17.50/hr

Contractor

Re-posted 8 days ago

Job description

Job Title: Customer Services Professional
Location: Cary, NC (221 Gregson Drive, Cary, NC)
Duration: 12 Months (Contract)
Experience:3-5 Years
 
Position Overview
We are seeking an experienced Customer Services Professional with 2+ years of relevant experience to contribute to business processes and technology solutions in a self-managed, target-oriented environment. The ideal candidate will leverage technical expertise and business knowledge to support customer service operations, process improvements, and strategic initiatives while collaborating with cross-functional teams.
 
Key Responsibilities
Deploy detailed knowledge and expertise of the organization's service offerings, related products, and application domain to improve business operations.
Support critical and high-priority project issues through technical expertise.
Contribute to strategic innovations, including service offerings and portfolio improvements.
Maintain close interaction and collaboration with various management functions.
Support acquisition activities by providing detailed technical knowledge on complex issues.
Adhere to and enforce organizational internal processes, policies, industry standards, and regulatory requirements.
Analyze, develop, test, and implement business processes, technologies, and systems within the assigned area of expertise.
Solve assigned non-routine tasks and contribute to projects, business process improvements, and development of guidelines, methods, and tools.
Work independently while contributing effectively to overall team objectives.
Provide functional guidance and coordinate with operational staff and semi-professional colleagues as needed.

Required Experience
Minimum 2+ years of relevant professional experience (or Master's degree entry level equivalent).
Experience contributing to business processes or technology solutions in a professional environment.
Ability to work independently while meeting short- to medium-term project milestones.

Required Knowledge & Skills
Good knowledge of a technical field or business methodology, including its theoretical foundations.
Basic understanding of business operations and customer service processes.
Strong analytical and problem-solving skills.
Ability to improve business processes, technical components, and operational methods.
Strong collaboration and communication skills.
Ability to work in a target-oriented, self-managed environment.
Experience supporting projects involving process improvement and technology implementation.

Position Expectations
This is an Experienced Professional role where the individual is expected to:
Deliver business processes and technology solutions independently.
Contribute to team performance through technical expertise and business knowledge.
Focus on analyzing, developing, testing, and implementing processes, technologies, and systems.
Work toward clearly defined short- and medium-term milestones with measurable results.
Support continuous improvement of business methods, technical components, and organizational processes.