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Customer Solutions Professional Jobs in Raleigh, NC

K4Connect

Solutions Architect

Morrisville, NC · On-site

$59 - $77.75/hr

Collaborate closely with the sales team to identify customer needs, provide technical solutions ... opportunities for professional growth and development. Join us in our mission to empower ...

K4Connect

Solutions Architect

Morrisville, NC · On-site

$59 - $77.75/hr

Collaborate closely with the sales team to identify customer needs, provide technical solutions ... opportunities for professional growth and development. Join us in our mission to empower ...

CloudPay, Inc.

Solutions Consultant

Raleigh, NC · Remote

If you're someone who can confidently present and explain complex solutions in a clear ... customers and partners, built on the core values of professionalism, passion, empowerment ...

Litera

Solutions Consultant

Raleigh, NC · On-site +1

$75K - $95K/yr

... customers. By partnering directly with legal professionals, you will translate complex workflows into practical solutions that deliver measurable value and improve user engagement. You will ...

Vadum Inc

AI Solutions Engineer

Raleigh, NC · On-site

Customer Integration & Deployment * Lead technical discovery, solution scoping, and integration ... professional growth. We offer a collaborative work environment, competitive benefits, and ...

Vadum Inc

AI Solutions Engineer

Raleigh, NC

Customer Integration & Deployment * Lead technical discovery, solution scoping, and integration ... professional growth. We offer a collaborative work environment, competitive benefits, and ...

Vadum, Inc.

AI Solutions Engineer

Raleigh, NC · On-site

$121K - $173K/yr

Customer Integration & Deployment * Lead technical discovery, solution scoping, and integration ... professional growth. We offer a collaborative work environment, competitive benefits, and ...

PNC Bank

Mortgage Loan Officer

Raleigh, NC

Recommends loan solutions in accordance with lending guidelines and clients' requirements. * Manages a portfolio of customer relationships. Seeks prospective opportunities to retain and/or develop ...

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Customer Solutions Professional information

See Raleigh, NC salary details

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How much do customer solutions professional jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer solutions professional in Raleigh, NC is $16.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.74 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Professional vs Customer Service Representative?

AspectCustomer Solutions ProfessionalCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in solutions consultingOften requires basic customer service training or high school diploma
Work EnvironmentEngages in problem-solving, product recommendations, and tailored solutionsHandles inbound inquiries, troubleshooting, and general support
Employer & Industry UsageUsed in tech, SaaS, and consultative sales industriesCommon across retail, telecom, and service sectors

The Customer Solutions Professional focuses on providing tailored solutions and consultative support, often requiring specialized knowledge. In contrast, the Customer Service Representative primarily handles routine inquiries and basic support. While both roles involve customer interaction, the Customer Solutions Professional typically requires more technical expertise and a consultative approach.

What are the key skills and qualifications needed to thrive as a customer solutions professional?

To thrive as a Customer Solutions Professional, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a relevant bachelor's degree or equivalent work background. Familiarity with CRM systems, ticketing software, and communication platforms like Zendesk or Salesforce is typically required. Outstanding communication, patience, and active listening are soft skills that distinguish top performers in this role. These skills and qualities are crucial for effectively resolving customer issues, building trust, and ensuring customer satisfaction in a competitive market.

What is a customer solutions professional?

Customer Solutions Professionals are specialists who interact with customers to understand their needs, resolve issues, and provide tailored solutions or guidance. They often work in service-oriented industries, addressing customer inquiries, troubleshooting problems, and ensuring a positive experience. These professionals may use a variety of communication channels, such as phone, email, or chat, and collaborate with other departments to solve more complex issues. Their goal is to build strong customer relationships and contribute to customer satisfaction and loyalty.

How does a customer solutions professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions Professionals frequently work cross-functionally with teams such as technical support, product development, and sales to address multifaceted client concerns. Collaboration often involves participating in joint meetings, sharing detailed customer feedback, and escalating issues that require specialized expertise. This teamwork ensures that solutions are comprehensive and tailored to each client's needs, while also helping professionals develop a broader understanding of the company’s operations. Regular communication and a strong focus on customer satisfaction are key to success in this collaborative environment.
Customer Solutions Professional jobs near you
Infographic showing various Customer Solutions Professional job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,345 per year, or $16.5 per hour.

Solutions Engineer

Cloud Software Group

Raleigh, NC

Full-time

Medical, Life, Retirement

Re-posted yesterday

Job description

Solutions Engineer 

Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile is now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand out from the crowd and tackle the bigger competitors.

Role Overview:
As a ShareFile Solutions Engineer you’ll use skills as a technology professional with an understanding of industry practices, company policies and procedures to resolve a wide range of issues in an imaginative and practical way. You must have strong technical knowledge of the products and must understand the value behind the solution. Your goal: identify and match technology opportunities with the ShareFile customer’s business issues and objectives. 

This includes:

·    Use professional concepts in providing primarily pre-sales technical support for the technical sales process of ShareFile solutions

·    Support the assigned ShareFile sales team from a technical perspective for opportunities in a pre-sales support capacity.

·    Leverage product understanding in your area of focus, to provide technical expertise to the closing sales team and customer through customer needs, overcoming objections, technical sales presentations, product demonstrations and product proof of concepts.

·    Participates in the consultation to prospective users and/or product capability assessment and validation as it applies to the technical sales process.

·    Works on issues that impact design/selling success or address future concepts, products, or technologies.

·    Works with customers and partners to become their trusted advisor with regards to ShareFile Solutions and best practices.

·    Creates formal networks with key decision makers and serves as external spokesperson for the organization.

·    Establishes relationships and engage with the technical personnel to identify opportunities and sell Sharefile products and services.

·    Conducts product demonstrations and technical presentations remotely or at customer location

·    Provide regular and efficient updates on assigned accounts to sales engineering management.

·    Consistently provides contribution to the broader team’s technical mindshare

·    Seen as a sales professional that can function as a sales representative as needed

·    Seen as a team leader and mentor who consistently goes above and beyond for peers and customers

Your superhero uniform includes: 

·    Bachelor’s degree or equivalent experience

·    2 years prior engineering experience in a high-tech environment with a demonstrated track record of success in driving customer adoption of technology

·    Ability to travel within assigned territory and other locations including ShareFile office locations approximately 10% of time

Your superhero strengths include:

  • Experienced ability to motivate, proactively train oneself, provide trainings for others, and conduct seminars
  • Excellent oral and written communications skills, as well as excellent presentation skills
  • Understanding of technical sales techniques and processes including the ability to understand customer needs, overcome objections, assist in the development of business use cases, and technically close deals
  • Ability to articulate and understand the customer strategy and sharefile solution strategy to a technical level of detail for their technical area of focus
  • High level of hands-on ShareFile, RightSignature, and/or Podio product knowledge experience
  • Technical certifications are a plus, e.g. Microsoft Azure Fundamentals, Google Associate Cloud Engineer, Amazon Web Services (AWS), Com
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
General state ranges $83k-$110k (min-max)

Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.

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