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Customer Solutions Professional Jobs in Virginia

Amazon

Sr. Customer Solutions Manager

Arlington, VA · On-site

You will work with aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. You will earn trust at all levels of the customer ...

Amazon

Sr. Customer Solutions Manager

Arlington, VA · On-site

... professional services, and partners to optimize customer outcomes. You will earn trust at all ... customer solutions. We are passionate about people who innovate, use data to make decisions, and ...

Amazon

Sr. Customer Solutions Manager

Arlington, VA · On-site

... professional services, and partners to optimize customer outcomes. You will earn trust at all ... customer solutions. We are passionate about people who innovate, use data to make decisions, and ...

Eterno Inc

Be Seen First

Customer Solutions Sales Representative

Chesapeake, VA · On-site

Customer Solutions Sales Representative - Entry Level Looking to build a career in sales with paid ... Ongoing mentorship and professional sales training * Consistent full-time schedule * Team contests ...

New

Eterno Inc

Be Seen First

Customer Solutions Sales Representative

Chesapeake, VA · On-site

Customer Solutions Sales Representative - Entry Level Looking to build a career in sales with paid ... Ongoing mentorship and professional sales training * Consistent full-time schedule * Team contests ...

New

Amazon

Customer Solutions Manager, US ISV

Herndon, VA · On-site

AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the ... professional services, and partners. In this role, you will earn trust across the customer ...

Amazon

Customer Solutions Manager, US ISV

Herndon, VA · On-site

AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the ... professional services, and partners. In this role, you will earn trust across the customer ...

Amazon

Customer Solutions Manager, US ISV

Herndon, VA · On-site

AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the ... professional services, and partners. In this role, you will earn trust across the customer ...

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All JobsCustomer Solutions Professional JobsCustomer Solutions Professional Jobs in Virginia

Customer Solutions Professional information

What is a customer solutions professional?

Customer Solutions Professionals are specialists who interact with customers to understand their needs, resolve issues, and provide tailored solutions or guidance. They often work in service-oriented industries, addressing customer inquiries, troubleshooting problems, and ensuring a positive experience. These professionals may use a variety of communication channels, such as phone, email, or chat, and collaborate with other departments to solve more complex issues. Their goal is to build strong customer relationships and contribute to customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer solutions professional?

To thrive as a Customer Solutions Professional, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a relevant bachelor's degree or equivalent work background. Familiarity with CRM systems, ticketing software, and communication platforms like Zendesk or Salesforce is typically required. Outstanding communication, patience, and active listening are soft skills that distinguish top performers in this role. These skills and qualities are crucial for effectively resolving customer issues, building trust, and ensuring customer satisfaction in a competitive market.

How does a customer solutions professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions Professionals frequently work cross-functionally with teams such as technical support, product development, and sales to address multifaceted client concerns. Collaboration often involves participating in joint meetings, sharing detailed customer feedback, and escalating issues that require specialized expertise. This teamwork ensures that solutions are comprehensive and tailored to each client's needs, while also helping professionals develop a broader understanding of the company’s operations. Regular communication and a strong focus on customer satisfaction are key to success in this collaborative environment.

What is the difference between Customer Solutions Professional vs Customer Service Representative?

AspectCustomer Solutions ProfessionalCustomer Service Representative
CredentialsTypically requires relevant certifications or experience in solutions consultingOften requires basic customer service training or high school diploma
Work EnvironmentEngages in problem-solving, product recommendations, and tailored solutionsHandles inbound inquiries, troubleshooting, and general support
Employer & Industry UsageUsed in tech, SaaS, and consultative sales industriesCommon across retail, telecom, and service sectors

The Customer Solutions Professional focuses on providing tailored solutions and consultative support, often requiring specialized knowledge. In contrast, the Customer Service Representative primarily handles routine inquiries and basic support. While both roles involve customer interaction, the Customer Solutions Professional typically requires more technical expertise and a consultative approach.

What are the most commonly searched types of Customer Solutions jobs in Virginia?

The most popular types of Customer Solutions jobs in Virginia are:

Customer Solutions Professional jobs near you

Customer Solutions Engineer

Quantum Leap Research, LLC

Leesburg, VA • On-site

$135K - $165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Quantum Leap is the leading technology services company focused on providing operationally focused solutions for select clientele within the United States Government (USG). Quantum Leap was founded by a team of technologists and engineers to focus exclusively on advancing USG interests against the Nation’s threats in an age of Strategic (Great Power) Competition.


 We have built a highly collaborative workforce dedicated to countering those threats in an environment designed for success.  This an entrepreneurial, fast-growing company, where the right candidate can join and really make a difference.


Quantum Leap Research is seeking Customer Solutions Engineers to design, build, and support integrated infrastructure solutions for internal and external customers.


This team operates at the intersection of systems engineering, networking, automation, and customer engagement—serving as the “glue” that connects technologies into workable, reliable solutions.  The ideal candidate is a hands-on engineer who enjoys solving complex problems, integrating systems, and working directly with customers to deliver outcomes.


Responsibilities:

  •  Design and deploy end-to-end infrastructure solutions for customer environments
  • Integrate multiple technologies across:
    • Linux systems
    • Networking environments
    • Automation frameworks
  • Work directly with customers to:
    • Understand requirements
    • Translate needs into technical solutions
    • Deliver and support implementations
  • Troubleshoot complex issues across systems, networking, and applications
  • Develop and maintain automation using Ansible and scripting
  • Build and configure systems, ensuring reliability and performance
  • Participate in system integration and validation efforts
  • Collaborate with infrastructure, platform, and security teams
  • Support ongoing operations and continuously improve deployed solutions


Qualifications:

Required

  •  Strong hands-on experience with:
    • Linux systems engineering / administration
    • Networking fundamentals (routing, connectivity, troubleshooting)
  • Experience with:
    • Automation tools (Ansible preferred)
    • Scripting (Bash, Python, or similar)
    • System integration across multiple technologies
  • Strong troubleshooting skills across:
    • OS
    • Network
    • Application layers
  • Experience working in customer-facing or stakeholder-facing roles
  • Ability to work independently and drive solutions forward


Preferred

  • Experience with:
    • RF (radio frequency) technologies
    • Audio systems or related technologies
  • Exposure to:
    • Secure or regulated environments
    • Multi-domain or complex integration challenges

 

Compensation and Benefits:

We seek the best-and-brightest professionals at all levels so offer highly competitive compensation and an excellent benefits package.


Salary Range: $135,000 - $165,000. Salary ranges reflect compensation for qualified candidates across a range of experience levels and are flexible; actual salary will be determined based on demonstrated skills, experience, and performance.


Company-sponsored benefits include: 6% 401(k) company match with immediate vesting, educational assistance up to $7,000 per year, 100% insurance premium subsidy for employees (75% for dependents), Anthem medical, Guardian dental, life and disability coverage, 3 weeks’ vacation, 2 weeks sick leave, and 11 holidays.


Quantum Leap is an Equal Opportunity Employer

www.ql-research.com

Company Description

Quantum Leap is the leading technology services company focused on providing operationally focused solutions for select clientele within the United States Government (USG). Quantum Leap was founded by a team of technologists and engineers to focus exclusively on advancing USG interests against the Nation’s threats in an age of Strategic (Great Power) Competition.
We have built a highly collaborative workforce dedicated to countering those threats in an environment designed for success. This an entrepreneurial, fast-growing company, where the right candidate can join and really make a difference.