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Customer Solutions Associate Jobs in Virginia (NOW HIRING)

CMA CGM

Client Solutions Representative, PPS

Norfolk, VA · On-site

$16 - $20.50/hr

... the customer and internal CMA CGM associates. • Seek and attend training opportunities to grow. Seek opportunities to increase knowledge and collaborate to improve processes. • MISCELLANEOUS ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Virginia

Customer Solutions Associate information

See Virginia salary details

$8

$16

$27

How much do customer solutions associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions associate in Virginia is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Virginia?

The most popular types of Customer Solutions jobs in Virginia are:

What job categories do people searching Customer Solutions Associate jobs in Virginia look for?

The top searched job categories for Customer Solutions Associate jobs in Virginia are:

What cities in Virginia are hiring for Customer Solutions Associate jobs?

Cities in Virginia with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,341 per year, or $17 per hour.

Customer Care- JR. Product Specialist

Piovan S.p.A.

Fredericksburg, VA • On-site

$70 - $90/hr

Other

Posted 2 days ago

New

Job description

The Customer Solutions Sales Engineer is responsible for providing technical solutions to customer needs. This position requires technical knowledge of the products that the company offers. The Customer Solutions Sales Engineer will work closely with the Regional Sales Managers and the CCC Specialists to identify customer requirements and provide technical expertise on products and services.

Roles/Responsibilities
  • This position requires technical expertise related to Plastics, Automotive, Medical and other related industries.
  • Strong understanding of the technical aspects of the products being sold, including their applications and benefits.
  • Collaborate closely with the Customer Care Center Specialists and Regional Sales Managers to identify customer needs and provide necessary support.
  • Handling inbound calls and emails routed through the CCC Department, and providing timely and accurate responses.
  • Excellent communication and interpersonal skills to effectively provide assistance to internal and external customers.
  • Prepare proposals for Spare Parts, Standalone units and small systems.
  • Ensures all information provided to the customer is accurate, up-to-date and aligned with product offerings.
  • Process orders for spare parts, warranty orders, small systems in a timely and efficient manner.
  • Identify part numbers and extract relevant details from orders to communicate with Engineering, Purchasing and Production Department.
  • Work collaboratively with cross-functional teams, including Engineering, Purchasing, Accounting, Production, and Shipping, to ensure accurate and timely order processing and completion.
Qualifications
  • Ability to analyze customer needs and propose effective solutions.
  • Associate/Bachelor's degree in Engineering.
  • Technical certifications or specialized training related to the industry (e.g., Plastics, Automotive, Medical and other related industries).
  • Proven experience in technical sales or a customer-facing technical support role.
  • Strong communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical customers.
  • Familiarity with preparing quotations, proposals, and working with product managers and sales teams.
  • Ability to quickly learn and apply technical concepts to sales processes.
  • Solid understanding of the products and systems being sold, including technical specifications, applications, and industry standards.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to creating an inclusive and diverse workplace.

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