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Customer Solutions Associate Jobs in Virginia (NOW HIRING)

American Freight

Retail Sales Associate

Norfolk, VA ยท On-site

$13 - $14.75/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

American Freight Furniture

Retail Sales Associate

Norfolk, VA ยท On-site

$14.50 - $16.75/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

American Freight Furniture

Retail Sales Associate

Norfolk, VA ยท On-site

$14.50 - $16.75/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

American Freight

Retail Sales Associate

Norfolk, VA ยท On-site

$13 - $14.75/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

540

Associate Solutions Architect

Arlington, VA ยท Remote

$72.50 - $95.50/hr

You'll work alongside architects, engineers, technical leads, and customer stakeholders to support ... Associate Solutions Architect WHY 540? 540 is a forward-thinking company that the government turns ...

OneArc

Customer Success Engineer

Mclean, VA ยท On-site

You will support the creation of these solutions, guiding them from initial development through to ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...

OneArc

Customer Success Engineer

Mclean, VA ยท On-site

You will support the creation of these solutions, guiding them from initial development through to ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Virginia

Customer Solutions Associate information

See Virginia salary details

$8

$16

$27

How much do customer solutions associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions associate in Virginia is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Virginia?

The most popular types of Customer Solutions jobs in Virginia are:

What job categories do people searching Customer Solutions Associate jobs in Virginia look for?

The top searched job categories for Customer Solutions Associate jobs in Virginia are:

What cities in Virginia are hiring for Customer Solutions Associate jobs?

Cities in Virginia with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,341 per year, or $17 per hour.

IT Personnel

Alaka'ina Foundation Family of Companies

Fort Belvoir, VA โ€ข On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Bering-Alaka`ina Holdings, LLC has a potential need for a Variety of IT positions to provide support for our government customer in Lorton, VA at Fort Belvoir.
POSITIONS:
  • Content Site Manager (3) - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline.
  • Dissemination Specialist Team Lead - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
  • Dissemination Specialist Senior - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
  • Dissemination Specialist Mid (2) - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
  • Messaging Manager Senior (2) - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
  • Messaging Manager Mid (2) - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
  • Mission Trainer Team Lead - Requires a bachelor's degree with 10 years demonstrated experience in an intelligence discipline in DoD or the IC within the last 15 years OR associate's degree with 12 years' experience. 5 years demonstrated experience conducting training at the U.S. in multiple geographic locations. Demonstrated experience drafting and formulating training materials or curriculum IAW TRADOC and Army standards. Demonstrated experience instructing and conducting training for military audiences.
  • Mission Trainer Senior (2) - Requires a bachelor's degree with 10 years demonstrated experience in an intelligence discipline in DoD or the IC within the last 15 years OR associate's degree with 12 years' experience. 5 years demonstrated experience conducting training at the U.S. in multiple geographic locations. Demonstrated experience drafting and formulating training materials or curriculum IAW TRADOC and Army standards. Demonstrated experience instructing and conducting training for military audiences.
  • Intelligence Solutions Integrator Team Lead - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline. Must also meet IAT level II certification.
  • Intelligence Solutions Integrator Senior - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline.
  • Intelligence Sharing Specialist Mid - Requires a bachelor's degree or an associate degree with 7 years of experience in an intelligence discipline or a High School diploma and 9 years of experience in an intelligence discipline.
  • SharePoint Developer Senior - Requires a bachelor's degree or an associate degree with 8 years of experience in SharePoint Development (including customized code, and creating/modifying web parts, creating/modifying SharePoint workflows). Five years of experience with Software Development Life Cycle Process (May include SDLC, Agile, SCRUM, Lean, etcFive years of experience with software development Unit Testing, System Testing, Functional Testing, User Acceptance Testing, or other development testing experience. Five years of experience with HTML, CSS, and JavaScript/jQuery.
  • Microsoft System Administrator Senior (2) - Eight years of progressively responsible experience in server administration, including supporting and managing servers in a production environment. Five years of experience identifying and analyzing server requirements; planning the design and deployment of new technologies and upgradesMicrosoft Certified Solutions Associate (MSCA) or Windows Server 2012/ Windows Server 2016 Certification; IAT Level II /Intermediate certification.
  • Microsoft System Administrator Junior (2) - Three years of progressively responsible experience in desktop support and administration, including supporting, troubleshooting, and managing workstations, monitors, VTC, and printers. Microsoft Certified Solutions Associate (MSCA) or Windows Server 2012/ Windows Server 2016 Certification; IAT Level II /Intermediate certification.
  • SQL Database Administrator Senior (2) - Eight years of experience in SQL database administration supporting and managing databases in a production environment Microsoft Certified Solutions Associate (MSCA) or SQL Server 2016 or SQL Database Administration Certification; DoD 8140.03 IAT Level II/Intermediate certification.
  • .Net/C# Developer Senior (3) - Eight years of experience in .NET Development (including MS.NET, C#, MVC 4+, and Internet Information Services (IIS) for Windows Server web development). Five years of experience with Software Development Life Cycle Process (SDLC). DoD 8140.03 IAT Level II/Intermediate certification.
  • Business Analyst/Requirements Engineer Senior (2) - Requires a bachelors degree and eight years of experience as a Business Analyst capturing and documenting business processes and requirements.
  • Software Engineer/Quality Assurance Analyst Senior - Requires a master's degree in software design, engineering, or computer science with 8 years of experience OR Bachelor's degree in one of the above fields with 10 years of experience in the same disciplines and IAT level II.
  • ScrumMaster Senior - Requires a bachelor's degree and Five years of experience working with software developers and customers to scope projects, estimate levels of effort, and evaluate customer requirements to create applications to deploy to Microsoft SharePoint (both out-of-the-box and with custom coded) and to Microsoft Internet Information Services (IIS) using the Microsoft .NET Framework. Must meet IAT level II certifications.
  • Business Administrator Senior - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline.
  • Intelligence Management Specialist Senior - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline.
  • Data Integration Team Lead - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline and IAT Level II.
  • Helpdesk Access Manager Senior (3) - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline and IAT Level II.
  • Helpdesk Access Manager Mid (2) - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline and IAT Level II.
  • Data Steward/Policy Manager (4) - Requires a bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education. Desired Education: Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline and IAT Level II
  • Program Manager (Part time) - Requires a master's degree in business analytics, project management, accounting, finance, or business administration with 12 years of direct industry experience, OR bachelor's degree in one of the above fields with 14 years of experience in the same disciplines. Desired Certifications: CBA, ITIL, CGFM; CDFM; CCP; CMA; PMP; CDP.

REQUIRED CITIZENSHIP AND CLEARANCE:
  • Must be a U.S. Citizen
  • Must have an active Top Secret/SCI clearance.

Bering-Alaka`ina Holdings, LLC is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees
As a part of BSNC, Bering- Alakaina Holdings gives hiring, promotion, training, and retention preference to BSNC shareholders, descendants and shareholder spouses who meet the minimum qualifications for the job. Qualified job candidates will generally be considered in the following order: BSNC shareholders, descendants, shareholder spouses, current employees, and outside candidates. The BSNC Shareholder Development department tracks and monitors the implementation of the Shareholder Hire Preference across its operations.
Bering-Alaka`ina Holdings, LLC is comprised of industry-recognized government service firms designated as Alaska Native Corporation (ACN)-owned and 8(a) certified businesses and includes Ke`aki Technologies, LLC; Laulima Government Solutions, LLC; Kลซpono Government Services, LLC; Kapili Services, LLC; Po`okela Solutions, LLC; Kฤซkaha Solutions, LLC; and Pololei Solutions, LLC.
For additional information, please visit www.beringalakaina.com
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