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Customer Solutions Associate Jobs in Virginia (NOW HIRING)

American Freight

Retail Sales Associate

Norfolk, VA · On-site

$13 - $14.75/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

American Freight

Retail Sales Associate

Norfolk, VA · On-site

$13 - $14.75/hr

Identify customer needs and provide appropriate solutions using approved selling practices and guidelines * Meet or exceed associate performance standards consistently * Understand website navigation ...

OneArc

Customer Success Engineer

Mclean, VA

You will support the creation of these solutions, guiding them from initial development through to ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...

OneArc

Customer Success Engineer

Mclean, VA · On-site

You will support the creation of these solutions, guiding them from initial development through to ... Associate's degree or equivalent practical work experience * Simulation Knowledge: Demonstrated ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Virginia

Customer Solutions Associate information

See Virginia salary details

$8

$16

$27

How much do customer solutions associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer solutions associate in Virginia is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
What are the most commonly searched types of Customer Solutions jobs in Virginia? The most popular types of Customer Solutions jobs in Virginia are:
What job categories do people searching Customer Solutions Associate jobs in Virginia look for? The top searched job categories for Customer Solutions Associate jobs in Virginia are:
What cities in Virginia are hiring for Customer Solutions Associate jobs? Cities in Virginia with the most Customer Solutions Associate job openings:
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,341 per year, or $17 per hour.

Retail Sales Associate

American Freight Furniture and Mattress

Norfolk, VA

$13 - $14.75/hr

Full-time, Part-time

Re-posted 3 days ago

Job description

The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.

The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.