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Customer Solutions Associate Jobs in Virginia (NOW HIRING)

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Richmond, VA ยท On-site

$85K - $95K/yr

... partners, customers and society. Together, we're pioneering the solutions of the future and ... Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness ...

... based solutions and services to federal customers. While cybersecurity is our specialty, we also ... Microsoft Certified Solutions Associate or Expert, Cisco Certified Network Administrator, Microsoft ...

... based solutions and services to federal customers. While cybersecurity is our specialty, we also ... Microsoft Certified Solutions Associate or Expert, Cisco Certified Network Administrator, Microsoft ...

Solutions Architect

Reston, VA ยท On-site +1

$104K - $166K/yr

Participate in customer engagements to develop understanding of mission requirements and technology ... AWS Solutions Architect Associate, Azure Solutions Architect Associate, Security+, CCSP, or similar.

Retention Associate Foundever is hiring Retention Customer Service Associates in Wise, VA! We ... fit solutions to keep customers engaged. Join our dynamic team at Foundever, where every ...

Retention Associate Foundever is hiring Retention Customer Service Associates in Wise, VA! We ... fit solutions to keep customers engaged. Join our dynamic team at Foundever, where every ...

$17.50/hr

Retention Associate Foundever is hiring Retention Customer Service Associates in Wise, VA! We ... fit solutions to keep customers engaged. Join our dynamic team at Foundever, where every ...

Sales Assocociate

Fairfax, VA ยท On-site

$14.25 - $19.50/hr

... Associate, you are a member of a talented team that represents Lands' End to the customer by ... solutions; this can include suggesting outfitting options and related items to generate multiple ...

Showing results 41-60

Customer Solutions Associate information

See Virginia salary details

$8

$16

$27

How much do customer solutions associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions associate in Virginia is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Virginia?

The most popular types of Customer Solutions jobs in Virginia are:

What job categories do people searching Customer Solutions Associate jobs in Virginia look for?

The top searched job categories for Customer Solutions Associate jobs in Virginia are:

What cities in Virginia are hiring for Customer Solutions Associate jobs?

Cities in Virginia with the most Customer Solutions Associate job openings:

Infographic showing various Customer Solutions Associate job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,341 per year, or $17 per hour.

Command and Control (C2) System Integrator

Obsidian Solutions Group LLC

Quantico, VA โ€ข On-site

$81K - $131K/yr

Full-time

Re-posted 27 days ago


Job description

Description:

Command and Control (C2) System Integrator – USMC MOSS / MOCTT Program

Primary Location: USMC MAGTF Integrated Systems Training Center (MISTC) – Site TBD

Clearance: Secret (Top Secret/SCI may be required for specific systems or missions)

Ability to work remotely: No


Job Summary


The Command and Control (C2) System Integrator provides support to training audience classroom, field training, and exercise execution in the operation, utilization, and integration of joint and service-specific C2 systems within the Operations Center. This role reviews, documents, and authors recommended changes to C2-related doctrinal publications, MOCTT-developed pamphlets, and COC concepts, tactics, techniques and procedures (TTPs). The C2 System Integrator prepares and validates C2 systems database information to support COC battle drills and performance assessments, and works collaboratively with Marines, government civilians, and contractors in both classroom and field training environments.


Specific Responsibilities

  • Provide support to training audience classroom, field training, and exercise execution in the operation, utilization, and integration of joint and service-specific C2 systems within the Operations Center.
  • Review, document, author, and make recommended changes for C2-related, MSTP-assigned Marine Corps doctrinal publications, MSTP pamphlets, MOCTT-developed pamphlets and training materials, and COC concepts, tactics, techniques and procedures (TTPs).
  • Prepare and/or validate C2 systems database information to support COC battle drills and performance assessments using data from the operations order.
  • Operate and integrate C2 systems such as C2PC, JBC-P/Blue Force Tracker, AFATDS, GCSS-MC, and MCS in support of training events and exercises.
  • Identify and troubleshoot system-to-system data exchange and interoperability challenges within training network environments.
  • Provide technical and operational user support to training audiences during classroom instruction and live/field exercises, including system setup, integration, and troubleshooting.
  • Assist in the development of training support packages, exercise scenarios, and system documentation.
  • Conduct and support after-action reviews (AARs), providing recommendations for curriculum and system integration refinements
Requirements:

Required Qualifications

  • High school diploma or GED required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field preferred. Equivalent military technical training in communications or systems integration may substitute for degree requirements.
  • Prior experience operating and supporting Command and Control (C2) systems in a Joint, Service, or Operations Center environment.
  • Demonstrated knowledge of command and control processes, MAGTF operations, and joint/coalition interoperability.
  • Hands-on experience with C2 systems such as C2PC, JBC-P/Blue Force Tracker, AFATDS, GCSS-MC, MCS, or equivalent systems.
  • Familiarity with system-to-system data exchange, interoperability challenges, and technical troubleshooting.
  • Experience supporting training events, classroom instruction, and live/field exercises, including system setup, integration, and user support.
  • Proficiency with Microsoft Office Suite and standard IT support tools.
  • Certifications Required: CompTIA Security+ CE (meets DoD 8570 baseline requirements). Preferred: CompTIA Network+, Cisco CCNA, Microsoft Certified Solutions Associate (MCSA) or equivalent, ITIL v4 Foundation, vendor- or service-specific C2 system training certifications.
  • Ability to obtain and maintain a Secret security clearance (Top Secret/SCI may be required for specific systems or missions).
  • Strong communication skills and ability to work with Marines, government civilians, and contractors in classroom and field training environments.
  • Flexibility to support field exercises, extended hours, and travel as mission requirements dictate.


Physical Requirements and Work Environment

  • Garrison and field/tactical work environment.
  • Occasional extended working hours will be required during exercises and training events.
  • Schedule: M-F normal business hours; reverse operations may occur based on exercise requirements.

Travel

  • Travel to distributed MISTCs and exercise sites as mission requires.
  • Domestic travel up to 25%; OCONUS travel possible.


Company Description

Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer’s mission. Obsidian Solutions Group LLC is a service-disabled, veteran-owned small business.

A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer’s expectations.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Obsidian Solutions Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.