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Director Customer Solutions Jobs (NOW HIRING)

KlearNow.ai

Customer Solutions Architect

The Customer Solutions Architect builds a deep understanding of how each customer actually runs ... Highly organized, self-directed, and comfortable operating with ambiguity in a role that is being ...

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... solutions for challenges simple to complex. Together, we get the job done-and done well. Our ...

QuantumClean

Customer Solutions Specialist

Phoenix, AZ · On-site

The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link between the company and customer. CSS interacts with customers, company sales, and production to ...

StandardAero

Director, Customer

Maryville, TN · On-site

$120 - $180/hr

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... solutions for challenges simple to complex. Together, we get the job done--and done well. Our ...

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... solutions for challenges simple to complex. Together, we get the job done-and done well. Our ...

ITRS

Customer Solutions Engineer

New York, NY · On-site

$150K - $180K/yr

And you'll have direct influence on product direction - what you hear from customers shapes what we build. You will report to the Global Head of Customer Solutions Engineering and work closely with ...

ITRS

Customer Solutions Engineer

New York, NY · Hybrid

$150K - $180K/yr

And you'll have direct influence on product direction - what you hear from customers shapes what we build. You will report to the Global Head of Customer Solutions Engineering and work closely with ...

ITRS

Customer Solutions Engineer

New York, NY · On-site

$150K - $180K/yr

And you'll have direct influence on product direction - what you hear from customers shapes what we build. You will report to the Global Head of Customer Solutions Engineering and work closely with ...

Global Relay

Director, Customer Success

New York, NY · On-site

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer ... customer solutions. In this role, you will manage a team that strengthens Global Relay ...

Itrs Insights

Customer Solutions Engineer

Manhattan, NY · On-site

$150 - $180/hr

And you'll have direct influence on product direction - what you hear from customers shapes what we build. You will report to the Global Head of Customer Solutions Engineering and work closely with ...

TRM Labs Inc.

$120 - $160/hr

Customer Solutions Engineer Location Employment Type Full time Location Type Remote Department ... direct engagement with customers Required online and collaboration hours: Schedule: core overlap 8 ...

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All JobsBusiness JobsCustomer Service JobsDirector of Customer Service JobsDirector Customer Solutions Jobs

Director Customer Solutions information

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$39K

$123.3K

$196.5K

How much do director customer solutions jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director customer solutions in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer solutions do?

A Director of Customer Solutions leads teams responsible for developing, implementing, and managing solutions that address customers’ needs and enhance their experience with a company’s products or services. This role often involves collaborating with sales, product, and support teams to design strategies tailored to individual clients or market segments. They analyze customer feedback, oversee solution delivery, and ensure high levels of customer satisfaction and retention. The Director of Customer Solutions also drives process improvements and innovation to meet evolving customer expectations.

What are the key skills and qualifications needed to thrive as a director of customer solutions?

To excel as a Director of Customer Solutions, you need strong leadership abilities, deep knowledge of customer experience strategies, and a background in business or a related field, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, customer analytics tools, and process improvement methodologies such as Six Sigma or Lean is typically required. Exceptional communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are vital for driving customer satisfaction, fostering team performance, and delivering innovative solutions that support business growth.

How does the director of customer solutions typically collaborate with other departments to drive customer success?

As a Director of Customer Solutions, collaboration with departments such as Sales, Product Management, and Customer Support is essential. You’ll work closely with Sales to understand customer requirements and design tailored solutions, and with Product teams to relay client feedback and influence product development. Regular cross-functional meetings and strategic planning sessions are common, ensuring alignment on customer needs and solution delivery. This collaborative environment helps drive customer satisfaction and business growth.

What is the difference between Director Customer Solutions vs Customer Success Manager?

AspectDirector Customer SolutionsCustomer Success Manager
ResponsibilitiesOversees customer solutions strategy, manages teams, and aligns solutions with business goalsBuilds customer relationships, ensures product adoption, and reduces churn
Required CredentialsBachelor's degree, experience in solutions or account management, leadership skillsBachelor's degree, strong communication, customer-focused experience
Work EnvironmentStrategic, leadership-focused, often in corporate offices or remoteCustomer-facing, collaborative, often in client sites or remote

The main difference is that the Director Customer Solutions leads strategic initiatives and manages teams, while the Customer Success Manager focuses on day-to-day customer relationships and product adoption. Both roles require strong communication skills and industry experience, but the director position involves higher-level planning and leadership responsibilities.

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Director Customer Solutions jobs near you
Infographic showing various Director Customer Solutions job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Customer Solutions Architect

KlearNow.ai

Remote

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

KlearNow.AI is redefining trade compliance and customs brokerage through intelligent automation. Our platform digitizes and accelerates the import/export lifecycle for customs brokers, freight forwarders, and importers. We sit at the intersection of AI,logistics, and regulatory compliance, andwe'regrowing fast.
Role Summary
The Customer Solutions Architect is a new, purpose-built role in the Customer Success organization, part solutions architect, part solutions engineer, part trusted advisor. This person is the technical face of KlearNow to our customers, and the customer's advocate inside our Product and Engineering teams.
Most of the work is proactive and consultative. The Customer Solutions Architect builds a deep understanding of how each customer actually runs their customs and trade operations, then designs and refines platform configurations that fit those workflows. They lead customer training, run technical business reviews alongside the Customer Success Manager, and advise customers on how to get more value from the platform as their volumes, lanes, and compliance requirements change.
They own the technical understanding of the issue, reproduce and isolate root cause, translate it into terms Engineering can act on, and stay with it through resolution keeping the customer informed and confident throughout, and making sure they understand what changed and why.
This is a high-leverage, high-visibility role for someone who is equally credible in a debugging session and in front of a customer's VP of Supply Chain/Trade Compliance.
Core Responsibilities
Customer Advocacy and Relationship Leadership
  • Capture, structure, and prioritize customer feedback, feature requests, and friction points; maintain a clear view of what customers need and why.

  • Represent the customer in product planning discussions, backlog reviews, and roadmap conversations with data and specific examples.

  • Demonstrate value realization of KlearNow solutions through ongoing customer engagement and success planning.

  • Relay customer feedback, technical blockers, and solution gaps internally to influence product direction.

Customer Enablement and Training
  • Design and deliver platform training for new and existing customers including onboarding sessions, role-based workshops, admin deep-dives, and refresher training after releases.

  • Develop and deliver reusable technical collateral, POVs, and hands-on engagements tailored to customer needs.

  • Advise customers on platform configuration and best practices so their setup reflects their actual operational workflows.

  • Collaborate with customers to identify net-new use cases and align the KlearNow platform with long-term strategies.

Solutions Design and Cross-Functional Partnership
  • Partner with Customer Success Managers on account health, renewal risk tied to technical issues, and expansion opportunities that require technical validation.

  • Support Sales and Solution Consulting on technical questions for existing accounts, including scoping for expansions.

Technical Liaison and Issue Resolution
  • Serve as the primary technical point of contact between assigned customers and internal Product and Engineering teams.

  • Lead technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR.

  • Align technical execution with account team strategy and customer success goals, ensuring long-term platform expansion.

  • Drive escalations end to end: own the internal follow-through, set and manage customer expectations on timelines, and communicate status until closure.

  • Partner with Support on complex or repeat issues, and help define when an issue belongs in Support versus Engineering.

Required and Preferred Qualification
  • 6-10 years in a customer-facing technical role: solutions architect, solutions engineer, technical account manager, implementation engineer, or technical support engineer.

  • Demonstrated ability to own technical escalations and coordinate resolution across Support, Product, and Engineering.

  • Demonstrate ability to understand customer's needs and provide thought leadership to influence and build trust at multiple levels.

  • Excellent written and verbal communication. Able to explain a technical problem to an engineer and a business impact to an executive in the same day.

  • Proven experience delivering training or enablement to customer audiences of varying technical skill.

  • Highly organized, self-directed, and comfortable operating with ambiguity in a role that is being defined as it is built.

  • Bachelor's degree in a technical or business field, or equivalent practical experience.

Preferred Qualifications
  • Domain experience in customs brokerage, freight forwarding, trade compliance, or logistics technology. Familiarity with customs entries and global trade compliance.

  • Exposure to AI/ML-enabled products and how to set customer expectations around model-driven output.

  • Experience helping stand up a new function, playbook, or process from scratch.

$125,000 - $150,000 a year
  • Competitive base salary + variable compensation tied to retention and expansion targets

  • Equity participation

  • Remote-first work environment

  • Health, dental, and vision benefits

  • Professional development support including trade compliance and SaaS CS certifications

KlearNow operates in a dynamic regulatory environment; IEEPA tariff changes, duty rate volatility, and evolving customs modernization initiatives mean our customers are under constant pressure. The best CSMs here don't just support a software product; they help customers navigate the intersection of technology and trade policy. If that sounds like the kind of work that gets you out of bed in the morning, we want to talk.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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