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Director Customer Solutions Jobs (NOW HIRING)

Beacon Talent

Customer Solutions Director

Miami, FL · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Atlanta, GA · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Philadelphia, PA · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Chicago, IL · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Brooklyn, NY · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Nashville, TN · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Philadelphia, PA · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

Beacon Talent

Customer Solutions Director

Austin, TX · On-site +1

$172K - $188K/yr

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data) Location: U.S. (Remote ... client-facing role: customer success, strategic account management, solutions consulting ...

S. I. N. 360

Customer Solutions Specialist

Tempe, AZ · On-site

$45K - $55K/yr

Overview Reporting to the Customer Solutions Manager, this is a critical role within the ... directors' inquiries and concerns, including but not limited to: Key Responsibilities Customer ...

ITRS

Customer Solutions Engineer

New York, NY · On-site

$150K - $180K/yr

And you'll have direct influence on product direction - what you hear from customers shapes what we build. You will report to the Global Head of Customer Solutions Engineering and work closely with ...

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All JobsDirector Customer Solutions Jobs

Director Customer Solutions information

See salary details

$39K

$123.3K

$196.5K

How much do director customer solutions jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director customer solutions in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer Solutions, and why are they important?

To excel as a Director of Customer Solutions, you need strong leadership abilities, deep knowledge of customer experience strategies, and a background in business or a related field, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, customer analytics tools, and process improvement methodologies such as Six Sigma or Lean is typically required. Exceptional communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are vital for driving customer satisfaction, fostering team performance, and delivering innovative solutions that support business growth.

What is the difference between Director Customer Solutions vs Customer Success Manager?

AspectDirector Customer SolutionsCustomer Success Manager
ResponsibilitiesOversees customer solutions strategy, manages teams, and aligns solutions with business goalsBuilds customer relationships, ensures product adoption, and reduces churn
Required CredentialsBachelor's degree, experience in solutions or account management, leadership skillsBachelor's degree, strong communication, customer-focused experience
Work EnvironmentStrategic, leadership-focused, often in corporate offices or remoteCustomer-facing, collaborative, often in client sites or remote

The main difference is that the Director Customer Solutions leads strategic initiatives and manages teams, while the Customer Success Manager focuses on day-to-day customer relationships and product adoption. Both roles require strong communication skills and industry experience, but the director position involves higher-level planning and leadership responsibilities.

What does a Director of Customer Solutions do?

A Director of Customer Solutions leads teams responsible for developing, implementing, and managing solutions that address customers’ needs and enhance their experience with a company’s products or services. This role often involves collaborating with sales, product, and support teams to design strategies tailored to individual clients or market segments. They analyze customer feedback, oversee solution delivery, and ensure high levels of customer satisfaction and retention. The Director of Customer Solutions also drives process improvements and innovation to meet evolving customer expectations.

How does the Director of Customer Solutions typically collaborate with other departments to drive customer success?

As a Director of Customer Solutions, collaboration with departments such as Sales, Product Management, and Customer Support is essential. You’ll work closely with Sales to understand customer requirements and design tailored solutions, and with Product teams to relay client feedback and influence product development. Regular cross-functional meetings and strategic planning sessions are common, ensuring alignment on customer needs and solution delivery. This collaborative environment helps drive customer satisfaction and business growth.
More about Director Customer Solutions jobs
What cities are hiring for Director Customer Solutions jobs? Cities with the most Director Customer Solutions job openings:
What are the most commonly searched types of Customer Solutions jobs? The most popular types of Customer Solutions jobs are:
What states have the most Director Customer Solutions jobs? States with the most job openings for Director Customer Solutions jobs include:
What job categories do people searching Director Customer Solutions jobs look for? The top searched job categories for Director Customer Solutions jobs are:
Director Customer Solutions jobs near you
Infographic showing various Director Customer Solutions job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Customer Solutions Director

Beacon Talent

Miami, FL • On-site, Remote

$172K - $188K/yr

Full-time

Posted 6 days ago

Job description

Director, Deployment Strategist (Applied AI / Healthcare / Regulated Data)

Location: U.S. (Remote) or major hub (hybrid optional)
Type: Full-time
Seniority: Mid–Senior (player/coach)
Start: As soon as available

Beacon Talent is conducting a confidential search for a venture-backed technology company building an applied AI platform used by teams developing models in regulated, data-intensive environments (e.g., healthcare and adjacent domains). The platform helps customers evaluate performance, operationalize evidence, and streamline adoption with rigorous data workflows and domain-expert guidance.

The Opportunity

This role owns a portfolio of the company’s most strategic customers—many of whom are technical AI teams—ensuring projects launch smoothly, deliver measurable outcomes, and expand into long-term partnerships. You’ll sit at the intersection of customer success, program delivery, and product influence, partnering closely with Engineering, Data, Product, and Leadership.

What You’ll Do

Own high-stakes customer programs

  • Lead end-to-end delivery for complex, multi-workstream engagements—from kickoff through final readout and ongoing expansion.

  • Translate ambiguous customer needs into clear scopes, milestones, success metrics, and deliverables.

Run cross-functional execution (and jump in when needed)

  • Coordinate internal teams (Product, Data, Engineering, Operations) to hit timelines and quality bars.

  • Unblock execution, surface risks early, and drive resolution—occasionally getting hands-on with artifacts like analysis plans, evaluation summaries, or workflow specs.

Be the primary customer interface

  • Manage executive-level relationships and day-to-day stakeholders.

  • Set communication cadence, run steering check-ins, handle escalations, and ensure crisp alignment.

Convert insights into product leverage

  • Synthesize customer feedback into scalable improvements: repeatable processes, templates, playbooks, and product roadmap inputs.

  • Partner with Product to shape what becomes “standard” vs. bespoke.

Drive retention and growth

  • Own renewal readiness, account health, and expansion opportunities.

  • Identify upsell paths tied to value (new datasets, evaluation modules, workflow automation, added sites/teams, etc.).

What Success Looks Like (First 6–12 Months)

  • Customer programs are delivered on-time, with clear outcomes and high satisfaction.

  • You’ve built repeatable delivery motions that reduce rework and improve predictability.

  • Key accounts expand through renewals + additional scope, driven by demonstrated impact.

  • Internal teams feel you are a reliable “quarterback” who brings clarity, prioritization, and calm execution.

What You Bring (Required)

  • 6+ years in a client-facing role: customer success, strategic account management, solutions consulting, engagement management, or similar.

  • Demonstrated strength in program/project management across cross-functional technical teams.

  • Comfort working with complex data products (structured + unstructured; bonus for imaging, time-series, waveforms, or multimodal pipelines).

  • Ability to bridge technical and non-technical conversations—credible with ML/engineering and effective with senior executives.

  • Track record of driving retention and expansion (renewals, upsell, multi-year partnerships, or growth in account scope).

  • Highly organized, proactive, and effective in fast-moving, build-as-you-go environments.

Nice to Have

  • Experience in regulated AI (healthcare, life sciences, fintech, insurance, public sector, etc.).

  • Familiarity with evaluation/validation concepts (model performance studies, monitoring, data quality frameworks, evidence generation).

  • Exposure to regulatory, compliance, or procurement considerations that influence adoption.

  • Prior work supporting consortium-style initiatives, research collaborations, or multi-stakeholder programs.

Compensation & Benefits

Competitive base + performance upside + equity (details shared in process), plus comprehensive benefits.