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Customer Solutions Jobs (NOW HIRING)

McMaster-Carr

Customer Solutions

Washington, DC

$103K - $118K/yr

Customer Solutions Princeton, NJ (Robbinsville) We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you're an archaeologist, engineer, business student, or ...

McMaster-Carr

Customer Solutions

Douglasville, GA

$103K - $118K/yr

Customer Solutions Atlanta, GA (Douglasville) We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you're an archaeologist, engineer, business student, or ...

New

McMaster-Carr

Customer Solutions

Santa Fe Springs, CA · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn about many parts of McMaster-Carr's operations and adapt quickly to new tasks and environments. We look ...

McMaster-Carr

Customer Solutions

Princeton, NJ

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn about many parts of McMaster-Carr's operations and adapt quickly to new tasks and environments. We look ...

McMaster-Carr

Customer Solutions

Princeton, NJ · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn about many parts of McMaster-Carr's operations and adapt quickly to new tasks and environments. We look ...

McMaster-Carr

Customer Solutions

Los Angeles, CA · On-site

$103K - $118K/yr

We're interested in your ability to think and find solutions for our customers. You will learn about many parts of McMaster-Carr's operations and adapt quickly to new tasks and environments. We look ...

Brady Plus

Customer Solutions Representative

Tucson, AZ · On-site

$16 - $20.50/hr

Customer Solutions Representative As a Customer Solution Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or ...

Brady Plus

Customer Solutions Representative

Sheboygan, WI

$16.50 - $21.25/hr

Customer Solution Representative As a Customer Solution Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or ...

Husqvarna Group

Customer Solutions Representative

Olathe, KS · On-site

$16 - $20.50/hr

Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly, supportive team in Olathe, KS. This is a great opportunity for someone who is reliable, detail-oriented, and ...

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How much do customer solutions jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer solutions in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What are Customer Solutions roles?

Customer Solutions roles focus on helping customers resolve issues, answer questions, and optimize their experience with a company's products or services. People in these positions work to understand customer needs, provide technical or product support, and ensure satisfaction through effective communication. They often collaborate with other departments to solve complex problems and may suggest improvements based on customer feedback. Customer Solutions professionals play a key role in building long-term customer relationships and loyalty.

How does a Customer Solutions professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions professionals often serve as a bridge between customers and internal teams such as product development, technical support, and sales. When addressing complex client issues, they gather detailed information from the customer and coordinate with the appropriate departments to find effective solutions. This role requires strong communication and problem-solving skills, as well as the ability to manage expectations and ensure timely follow-up. Collaborating cross-functionally not only helps resolve issues efficiently but also contributes to continuous improvements in products and services.

What are the key skills and qualifications needed to thrive as a Customer Solutions Specialist, and why are they important?

To thrive as a Customer Solutions Specialist, you need strong problem-solving skills, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM systems, help desk software, and communication platforms like Zendesk or Salesforce is often required. Outstanding interpersonal skills, patience, and active listening help build rapport and resolve customer concerns effectively. These skills are crucial for ensuring customer satisfaction, fostering loyalty, and maintaining a positive brand reputation.

What is the difference between Customer Solutions vs Customer Support?

AspectCustomer SolutionsCustomer Support
Primary FocusProviding tailored solutions and strategic assistance to meet customer needsHandling technical issues and troubleshooting customer inquiries
Work EnvironmentProactive engagement, often involving consulting and account managementReactive, responding to customer-initiated issues
Required SkillsCommunication, problem-solving, product knowledge, and consultative skillsTechnical knowledge, troubleshooting, communication skills
Common UsageIn industries like tech, SaaS, and enterprise services for customer retentionAcross many industries for resolving product or service issues

Customer Solutions roles focus on proactively providing strategic, tailored assistance to help customers achieve their goals, often involving consulting and account management. Customer Support roles primarily handle reactive technical issues and troubleshooting. While both roles require strong communication skills, Customer Solutions emphasizes strategic problem-solving, whereas Customer Support centers on technical resolution.

More about Customer Solutions jobs
What cities are hiring for Customer Solutions jobs? Cities with the most Customer Solutions job openings:
What are the most commonly searched types of Customer Solutions jobs? The most popular types of Customer Solutions jobs are:
What states have the most Customer Solutions jobs? States with the most job openings for Customer Solutions jobs include:
Customer Solutions jobs near you
Customer Solutions

Customer Solutions

McMaster-Carr

Washington, DC

$103K - $118K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

McMaster-Carr rating

9.6

Company rating: 9.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

4th of 337 rated retail wholesalers

Job description

Customer Solutions

Princeton, NJ (Robbinsville)

We are looking for broadly skilled, resourceful, and talented people to join our team. Whether you're an archaeologist, engineer, business student, or thespian, people from a range of backgrounds are successful at McMaster-Carr. We're interested in your ability to think and find solutions for our customers.

You will learn about many parts of McMaster-Carr's operations and adapt quickly to new tasks and environments. We look for people who want to build a career, not just fill a job. Over time, success in one area could lead to opportunities in another.

Strong candidates will produce high-quality work efficiently, while thinking creatively and critically to meet new challenges. You will be challenged, and your success will be rewarded.

Make an impact and grow your professional skillset through experiences like:

  • Guiding our customers quickly and effectively through our extensive product offering. You will help customers choose products or answer questions, ensuring they can get their jobs done.
  • Solving urgent delivery and order needs. This can include working with our warehouse and carriers to find the best solution to get customers what they need, when they need it.
  • Growing our diverse customer base by leveraging internal and external resources. Your work will connect people to the products they need.
  • Building long-lasting relationships by anticipating needs and responding to each customer's unique preferences.

A bachelor's degree is required for this role.

Total cash compensation typically ranges from $103,000 - $118,000, which includes annual cash profit sharing based on company profitability.

We are committed to comprehensive benefits to support employees and their dependents, such as:

  • 100% tuition reimbursement
  • Medical, dental, pharmacy, and vision plans with no monthly premiums
  • Industry leading company-funded retirement accounts
  • Employee resource groups
  • Inclusive, all-gender benefits
  • First-time home buyer assistance
  • Paid parental leave for all new parents
  • Adoption and surrogacy assistance
  • Paid time off for vacation and personal time

McMaster-Carr is an innovative e-commerce company helping customers build anything because we offer everything. We've thrived for over 120 years thanks to our relentless focus on the customer experience, adaptability, and world-class operations. Our curious, exceptional people are always at the center of our evolution, turning new challenges and disruptive technologies into opportunities to learn new skills and get important work done that makes our customers' lives better.

We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.

This position is not eligible for work authorization sponsorship by McMaster-Carr.

We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click here.

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