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Customer Solutions Jobs in Wisconsin (NOW HIRING)

AMMEGA

Customer Solutions Associate

Greenville, WI

$41K/yr

As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and ...

Softchoice

WI · On-site

$125 - $165/hr

Modern Infrastructure Customer Solutions Architect Whyyou'lllove Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for ...

RTL2 Fernsehen GmbH & Co. KG

WI · On-site

This Architect's primary mission is to identify and deliver increased customer usage by designing, coding, and configuring high‑fidelity, data‑driven and agentic solutions that showcase the value ...

Marathon Electric

Customer Service Representative

Wausau, WI · On-site

$17.25 - $23.25/hr

We invest in solutions for reduction of carbon emissions and encourage our people to be engaged in ... The Customer Care Advocate II serves as the primary contact for requests for orders, quotes ...

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All JobsCustomer Solutions JobsCustomer Solutions Jobs in Wisconsin

Customer Solutions information

See Wisconsin salary details

$12

$18

$24

How much do customer solutions jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions in Wisconsin is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.62 per hour, depending on experience, location, and employer.

What is a customer solutions role?

Customer Solutions roles focus on helping customers resolve issues, answer questions, and optimize their experience with a company's products or services. People in these positions work to understand customer needs, provide technical or product support, and ensure satisfaction through effective communication. They often collaborate with other departments to solve complex problems and may suggest improvements based on customer feedback. Customer Solutions professionals play a key role in building long-term customer relationships and loyalty.

What are the key skills and qualifications needed to thrive as a customer solutions specialist?

To thrive as a Customer Solutions Specialist, you need strong problem-solving skills, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM systems, help desk software, and communication platforms like Zendesk or Salesforce is often required. Outstanding interpersonal skills, patience, and active listening help build rapport and resolve customer concerns effectively. These skills are crucial for ensuring customer satisfaction, fostering loyalty, and maintaining a positive brand reputation.

How does a customer solutions professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions professionals often serve as a bridge between customers and internal teams such as product development, technical support, and sales. When addressing complex client issues, they gather detailed information from the customer and coordinate with the appropriate departments to find effective solutions. This role requires strong communication and problem-solving skills, as well as the ability to manage expectations and ensure timely follow-up. Collaborating cross-functionally not only helps resolve issues efficiently but also contributes to continuous improvements in products and services.

What is the difference between Customer Solutions vs Customer Support?

AspectCustomer SolutionsCustomer Support
Primary FocusProviding tailored solutions and strategic assistance to meet customer needsHandling technical issues and troubleshooting customer inquiries
Work EnvironmentProactive engagement, often involving consulting and account managementReactive, responding to customer-initiated issues
Required SkillsCommunication, problem-solving, product knowledge, and consultative skillsTechnical knowledge, troubleshooting, communication skills
Common UsageIn industries like tech, SaaS, and enterprise services for customer retentionAcross many industries for resolving product or service issues

Customer Solutions roles focus on proactively providing strategic, tailored assistance to help customers achieve their goals, often involving consulting and account management. Customer Support roles primarily handle reactive technical issues and troubleshooting. While both roles require strong communication skills, Customer Solutions emphasizes strategic problem-solving, whereas Customer Support centers on technical resolution.

What are the most commonly searched types of Customer Solutions jobs in Wisconsin?

The most popular types of Customer Solutions jobs in Wisconsin are:

Customer Solutions jobs near you
Infographic showing various Customer Solutions job openings in Wisconsin as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $38,585 per year, or $18.6 per hour.

Transportation Customer Solutions Specialist

RGL Logistics

Green Bay, WI • On-site

Full-time

Life, Retirement

Posted 6 days ago

Job description

Now Hiring! Customer Solutions Specialist

RGL Logistics has an opening for a full-time Customer Solutions Specialist within Transportation Solutions at our corporate office in Green Bay, Wisconsin.

We are looking for a positive, highly motivated self-starter to join our team. RGL’s culture is to guide and develop our people, empower them to make decisions at the appropriate levels, and give them the tools to be successful and feel fulfilled, all in a safe and healthy environment.

The Customer Solutions Specialist is responsible for supporting customers throughout the transportation process by coordinating shipments, managing service and cost, resolving issues, and developing strong relationships with customers, carriers, and internal teammates.

Our Customer Solutions Specialist is responsible for supporting the transportation team through a variety of tasks, including:

  • Develop and maintain strong relationships with teammates, customers, and carriers
  • Analyze market and internal data to effectively manage service and cost with customers and carriers
  • Skillfully quote and negotiate transportation rates while balancing customer and carrier needs with RGL’s business goals
  • Utilize available systems, tools, and resources to spot-price lanes, create shipments, schedule appointments, and support the dispatching and tracking of freight
  • Dispatch shipments to core carriers on select contracted lanes
  • Resolve transportation and customer service issues in an effective and timely manner
  • Demonstrate proactive, professional communication by phone, email, in person, and through other appropriate communication methods
  • Provide exemplary service and solutions for RGL’s current and prospective customer base to support earning the right to grow with them
  • Shift priorities quickly to support the changing business needs of RGL

Our Customer Solutions Specialist will demonstrate the following competencies:

  • Work Safe, Live Safe
  • Treat Everyone with Dignity and Respect
  • Act with Honesty and Integrity
  • Continuously Improve
  • Be Accountable

The successful candidate will have the following qualifications:

  • Proficiency with Microsoft Office Suite is required; experience with transportation-related software is preferred
  • Strong attention to detail
  • Ability to learn new skills quickly
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • High initiative and the ability to manage multiple tasks
  • Strong interpersonal skills with a customer service focus
  • Ability to remain flexible and adaptable as business needs change
  • A team-oriented mindset and willingness to shift gears quickly to support RGL’s needs

RGL offers competitive benefits and a 401(k) with company match. We also provide long-term disability coverage, life insurance, employee assistance programs, and much more at no cost to you.

We are an equal opportunity employer offering a competitive benefits package in a drug-free workplace.

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