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Customer Solutions Jobs (NOW HIRING)

First Dakota

Customer Solutions Specialist

Yankton, SD · On-site

Customer Solutions Specialist - Yankton First Dakota is hiring a full-time Customer Solutions Specialist to join our Yankton team! A Customer Solutions Specialist supports and engages in First Dakota ...

Foundation AI

Customer Solutions Manager

New York, NY · Remote

Foundation AI is seeking a Customer Solutions Manager to own and optimize the post-launch customer experience across a portfolio of law firms. This is not a traditional renewal-focused Customer ...

Foundation AI

Customer Solutions Manager

New York, NY · On-site +1

Foundation AI is seeking a Customer Solutions Manager to own and optimize the post-launch customer experience across a portfolio of law firms. This is not a traditional renewal-focused Customer ...

BradyPLUS

Customer Solutions Representative

Amsterdam, NY · On-site

$20 - $22.50/hr

General information Name Customer Solutions Representative Ref # 2981 City Amsterdam State New York Country United States Function Customer Service Description & Requirements As a Customer Solutions ...

MEDLOG USA

Customer Solutions Manager

Charleston, SC

$100K - $115K/yr

The Customer Solutions Manager will be responsible for supply chain management solutions engineering and serve as a consultant to deliver projects, manage proposals, and provide critical input to the ...

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Customer Solutions information

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How much do customer solutions jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer solutions in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What are Customer Solutions roles?

Customer Solutions roles focus on helping customers resolve issues, answer questions, and optimize their experience with a company's products or services. People in these positions work to understand customer needs, provide technical or product support, and ensure satisfaction through effective communication. They often collaborate with other departments to solve complex problems and may suggest improvements based on customer feedback. Customer Solutions professionals play a key role in building long-term customer relationships and loyalty.

How does a Customer Solutions professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions professionals often serve as a bridge between customers and internal teams such as product development, technical support, and sales. When addressing complex client issues, they gather detailed information from the customer and coordinate with the appropriate departments to find effective solutions. This role requires strong communication and problem-solving skills, as well as the ability to manage expectations and ensure timely follow-up. Collaborating cross-functionally not only helps resolve issues efficiently but also contributes to continuous improvements in products and services.

What are the key skills and qualifications needed to thrive as a Customer Solutions Specialist, and why are they important?

To thrive as a Customer Solutions Specialist, you need strong problem-solving skills, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM systems, help desk software, and communication platforms like Zendesk or Salesforce is often required. Outstanding interpersonal skills, patience, and active listening help build rapport and resolve customer concerns effectively. These skills are crucial for ensuring customer satisfaction, fostering loyalty, and maintaining a positive brand reputation.

What is the difference between Customer Solutions vs Customer Support?

AspectCustomer SolutionsCustomer Support
Primary FocusProviding tailored solutions and strategic assistance to meet customer needsHandling technical issues and troubleshooting customer inquiries
Work EnvironmentProactive engagement, often involving consulting and account managementReactive, responding to customer-initiated issues
Required SkillsCommunication, problem-solving, product knowledge, and consultative skillsTechnical knowledge, troubleshooting, communication skills
Common UsageIn industries like tech, SaaS, and enterprise services for customer retentionAcross many industries for resolving product or service issues

Customer Solutions roles focus on proactively providing strategic, tailored assistance to help customers achieve their goals, often involving consulting and account management. Customer Support roles primarily handle reactive technical issues and troubleshooting. While both roles require strong communication skills, Customer Solutions emphasizes strategic problem-solving, whereas Customer Support centers on technical resolution.

More about Customer Solutions jobs
What cities are hiring for Customer Solutions jobs? Cities with the most Customer Solutions job openings:
What are the most commonly searched types of Customer Solutions jobs? The most popular types of Customer Solutions jobs are:
What states have the most Customer Solutions jobs? States with the most job openings for Customer Solutions jobs include:
Customer Solutions jobs near you
Infographic showing various Customer Solutions job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,227 per year, or $18.4 per hour.
Customer Solutions Specialist

Customer Solutions Specialist

First Dakota National Bank

Yankton, SD

Full-time

Posted 4 days ago

Job description

Customer Solutions Specialist - Yankton
First Dakota is hiring a full-time Customer Solutions Specialist to join our Yankton team! A Customer Solutions Specialist supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5.
Duties
  • Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc.
  • Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email.
  • Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction
  • Assist customers with account-related questions and requests
  • Research and resolve customer issues, acting as the customer liaison between departments when necessary
  • Complete customer and account maintenance, and check back reviews
  • Complete daily maintenance reports
  • Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies
  • Adhere to policies and procedures regarding appropriate resolution of customer complaints
  • Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods/solutions in order to meet customer’s needs
  • Inform management of irregular or recurring issues and suggest improvements
  • Attend and come prepared to all meetings and developmental training as necessary
  • Attendance – consistently at work and on time
  • Other duties as assigned.
Education Requirements
  • High school diploma or general education degree (GED);
  • Three to six months customer service or related experience;
  • Or equivalent combination of education and experience

Qualifications
Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail, strong problem-solving abilities, and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.

Physical Demands:
Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation.
Requirements for All Employees
To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
Career Apparel - Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
Customer Service - Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
Design - Demonstrates attention to detail
Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed
Innovation - Shares suggestions for improving work
Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things
Judgment - Exhibits sound and accurate judgment
Motivation - Measures self against standard of excellence
Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values
Planning/Organizing - Uses time efficiently; Completes work in a timely manner
Problem Solving - Identifies and resolves problems in a timely manner
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Safety/Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit
Technical Skills – Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others

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