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Customer Solutions Jobs (NOW HIRING)

QuantumClean

Customer Solutions Specialist

Phoenix, AZ · On-site

The Customer Solutions Specialist plays a crucial role at UCT Services by acting as a direct link between the company and customer. CSS interacts with customers, company sales, and production to ...

Voiceflow

Customer Solutions Manager

Kent, WA · On-site

$120 - $165/hr

Description As a Customer Solutions Manager, you'll lead the charge in helping world's most innovative hardware engineers and manufacturers integrate, adopt, and scale with Boltline. You'll serve as ...

New

Amazon

Customer Solutions Manager

San Francisco, CA

AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The ...

Linde

Customer Solutions Specialist

Fresno, CA · On-site

$24 - $33/hr

Customer Solutions Specialist Fresno CA, United States req32080 Work Schedule: 1st Shift What you will enjoy doing* * You will maintain ongoing relationships with regional customers and sales staff ...

BradyPLUS

Customer Solutions Representative

Oklahoma City, OK · On-site

$15.25 - $19.75/hr

General information Name Customer Solutions Representative Ref # 3486 City Oklahoma City State Oklahoma Country United States Function Customer Service BradyPLUS is now Imperial Brady! To learn more ...

Synthomer

Customer Solutions Representative

Beachwood, OH · Hybrid

$15.75 - $20.50/hr

Support and implement the development of global Customer Solutions standards and processes, and represent Customer Solutions on cross-functional business teams. Assist Performance Chemical customers ...

Linde

Customer Solutions Specialist

Fresno, CA · On-site

$24 - $33/hr

Customer Solutions Specialist Fresno CA, United States req32086 Work Schedule: 1st Shift What you will enjoy doing* * You will maintain ongoing relationships with regional customers and sales staff ...

TNTX, LLC

CUSTOMER SOLUTIONS SPECIALIST

Nash, TX · On-site

This position is responsible for managing customer requests, coordinating solutions, maintaining accurate documentation, and facilitating communication to minimize downtime and provide exceptional ...

Amazon

Customer Solutions Manager

San Francisco, CA · On-site

AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The ...

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Customer Solutions information

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$12

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How much do customer solutions jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions in the United States is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What is a customer solutions role?

Customer Solutions roles focus on helping customers resolve issues, answer questions, and optimize their experience with a company's products or services. People in these positions work to understand customer needs, provide technical or product support, and ensure satisfaction through effective communication. They often collaborate with other departments to solve complex problems and may suggest improvements based on customer feedback. Customer Solutions professionals play a key role in building long-term customer relationships and loyalty.

What are the key skills and qualifications needed to thrive as a customer solutions specialist?

To thrive as a Customer Solutions Specialist, you need strong problem-solving skills, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM systems, help desk software, and communication platforms like Zendesk or Salesforce is often required. Outstanding interpersonal skills, patience, and active listening help build rapport and resolve customer concerns effectively. These skills are crucial for ensuring customer satisfaction, fostering loyalty, and maintaining a positive brand reputation.

How does a customer solutions professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions professionals often serve as a bridge between customers and internal teams such as product development, technical support, and sales. When addressing complex client issues, they gather detailed information from the customer and coordinate with the appropriate departments to find effective solutions. This role requires strong communication and problem-solving skills, as well as the ability to manage expectations and ensure timely follow-up. Collaborating cross-functionally not only helps resolve issues efficiently but also contributes to continuous improvements in products and services.

What is the difference between Customer Solutions vs Customer Support?

AspectCustomer SolutionsCustomer Support
Primary FocusProviding tailored solutions and strategic assistance to meet customer needsHandling technical issues and troubleshooting customer inquiries
Work EnvironmentProactive engagement, often involving consulting and account managementReactive, responding to customer-initiated issues
Required SkillsCommunication, problem-solving, product knowledge, and consultative skillsTechnical knowledge, troubleshooting, communication skills
Common UsageIn industries like tech, SaaS, and enterprise services for customer retentionAcross many industries for resolving product or service issues

Customer Solutions roles focus on proactively providing strategic, tailored assistance to help customers achieve their goals, often involving consulting and account management. Customer Support roles primarily handle reactive technical issues and troubleshooting. While both roles require strong communication skills, Customer Solutions emphasizes strategic problem-solving, whereas Customer Support centers on technical resolution.

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What are the most commonly searched types of Customer Solutions jobs?

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Customer Solutions jobs near you
Infographic showing various Customer Solutions job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $38,227 per year, or $18.4 per hour.

Customer Solutions Specialist

Fifth Third Bank

Grand Rapids, MI • On-site

Full-time

Re-posted 15 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

105th of 174 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Under moderate supervision in a fast-paced call center environment, proposes solutions and documents accounts in accordance with departmental, regulatory, and legal guidelines, ensuring attainment of company commitments. Works to resolve delinquency with consumers and internal business partners on charged-off, repossessed, and bankrupt consumer accounts including auto, credit card, equity, installment loans, etc. Position has direct impact to prevent bank losses while providing an exceptional customer experience. Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined by Consumer Solutions leadership.
Responsible for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Contact bank customers via dialer campaigns and manual calling efforts to discuss account resolutions such as payoffs, payment plans, and settlements to recover losses
  • Skip trace, conduct transactional and historical research, order payment histories, credit bureau reports, statements, and credit applications as necessary to support the line of business obligations
  • Retain all customer communication efforts via the internal system of record ensuring that all interactions are documented accurately
  • Identify and escalate customer complaints and situations with inherent risk circumstances to leadership as outlined by the bank's complaint management program
  • Review performance reports to evaluate productivity and achieve individual and team commitments
  • Ensure completion of all projects and/or additional tasks assigned within required timeframe

SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High school diploma or equivalent.
  • Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required
  • Proficient oral, written, and intrapersonal communication skills
  • Exemplary comprehension, listening and negotiation skills
  • Attention to detail
  • Self-motivated, professional with strong mathematical and analytical skills
  • Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy
  • Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
  • Excellent conflict management skills

Customer Solutions Specialist
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Grand Rapids, Michigan 49546
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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