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Customer Solutions Jobs in Florida (NOW HIRING)

Alorica

Remote Customer Solutions Representative

Plantation, FL · On-site +1

$15.25 - $20.75/hr

Remote Customer Solutions Representative Location : "Work at Home Employment Type: Full-time Supporting: Telecom Sales and Service About Us We're the largest minority-owned CX provider, delivering ...

SMART Customer Solutions

Inside Sales Agent

Ocala, FL · On-site

$15 - $19/hr (+ commission)

National Wireless Inbound Sales Professional SMART Customer Solutions Ocala, FL $ Reps averaging $61,200 annually * Full-time * Telehealth, Vision, life, dental available * Employer of Choice ...

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All JobsCustomer Solutions JobsCustomer Solutions Jobs in Florida

Customer Solutions information

See Florida salary details

$9

$13

$17

How much do customer solutions jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions in Florida is $13.73, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $15.29 per hour, depending on experience, location, and employer.

What is a customer solutions role?

Customer Solutions roles focus on helping customers resolve issues, answer questions, and optimize their experience with a company's products or services. People in these positions work to understand customer needs, provide technical or product support, and ensure satisfaction through effective communication. They often collaborate with other departments to solve complex problems and may suggest improvements based on customer feedback. Customer Solutions professionals play a key role in building long-term customer relationships and loyalty.

What are the key skills and qualifications needed to thrive as a customer solutions specialist?

To thrive as a Customer Solutions Specialist, you need strong problem-solving skills, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM systems, help desk software, and communication platforms like Zendesk or Salesforce is often required. Outstanding interpersonal skills, patience, and active listening help build rapport and resolve customer concerns effectively. These skills are crucial for ensuring customer satisfaction, fostering loyalty, and maintaining a positive brand reputation.

How does a customer solutions professional typically collaborate with other departments to resolve complex client issues?

Customer Solutions professionals often serve as a bridge between customers and internal teams such as product development, technical support, and sales. When addressing complex client issues, they gather detailed information from the customer and coordinate with the appropriate departments to find effective solutions. This role requires strong communication and problem-solving skills, as well as the ability to manage expectations and ensure timely follow-up. Collaborating cross-functionally not only helps resolve issues efficiently but also contributes to continuous improvements in products and services.

What is the difference between Customer Solutions vs Customer Support?

AspectCustomer SolutionsCustomer Support
Primary FocusProviding tailored solutions and strategic assistance to meet customer needsHandling technical issues and troubleshooting customer inquiries
Work EnvironmentProactive engagement, often involving consulting and account managementReactive, responding to customer-initiated issues
Required SkillsCommunication, problem-solving, product knowledge, and consultative skillsTechnical knowledge, troubleshooting, communication skills
Common UsageIn industries like tech, SaaS, and enterprise services for customer retentionAcross many industries for resolving product or service issues

Customer Solutions roles focus on proactively providing strategic, tailored assistance to help customers achieve their goals, often involving consulting and account management. Customer Support roles primarily handle reactive technical issues and troubleshooting. While both roles require strong communication skills, Customer Solutions emphasizes strategic problem-solving, whereas Customer Support centers on technical resolution.

What are the most commonly searched types of Customer Solutions jobs in Florida?

The most popular types of Customer Solutions jobs in Florida are:

Customer Solutions jobs near you
Infographic showing various Customer Solutions job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $28,567 per year, or $13.7 per hour.

Customer Solutions Specialist - Remote

HB Travels

Naples, FL • Remote

Full-time

Posted 12 days ago

Job description

We are seeking a solutions-focused Customer Solutions Specialist to assist customers with questions, requests, and available service options.

The ideal candidate enjoys problem-solving, researching solutions, communicating clearly, and helping customers make informed decisions.

Key Responsibilities

  • Respond to customer inquiries
  • Identify customer needs and concerns
  • Research available solutions and options
  • Provide clear and accurate information
  • Assist with reservation-related questions
  • Coordinate requests with providers
  • Help resolve routine customer concerns
  • Provide timely follow-up
  • Maintain accurate customer records
  • Communicate updates professionally
  • Support a positive customer experience

Qualifications

  • Strong problem-solving abilities
  • Excellent communication skills
  • Customer-focused mindset
  • Strong attention to detail
  • Organized and dependable
  • Comfortable researching information online
  • Basic computer proficiency
  • Ability to learn new systems
  • Self-motivated
  • Customer-service experience is helpful but not required

Why Choose Us?

  • Remote Environment: Assist customers from a remote setting
  • Flexible Scheduling: Organize your availability around responsibilities
  • Training Available: Learn systems, procedures, and customer-service processes
  • Ongoing Support: Access continued educational resources
  • Professional Growth: Strengthen communication, research, and problem-solving abilities
  • Solutions-Focused Role: Help customers identify appropriate options and solutions

How to Apply

If you enjoy solving problems and helping customers find solutions, we encourage you to apply for the Customer Solutions Specialist opportunity.

Apply