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Vice President Of Customer Service Jobs (NOW HIRING)

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization ... overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

HandyTube Corporation

VP of Sales

Camden, DE · On-site

... services, and lifestyle industries. With approximately $3.4 billion in revenue and over 13,000 ... Lead the development of commercial excellence, including Salesforce CRM optimization and ...

PayRange

VP of Marketing

Portland, OR · On-site

... self-service machines still rely on decades-old payment technology. That's a $45+ billion global ... On one side, you'll accelerate growth with operators, enterprise customers, and strategic partners.

HiddenLayer

VP of Sales- West

San Francisco, CA · Remote

VP of Sales Remote: Within the US ABOUT THE ROLE: HiddenLayer is seeking a strategic and execution ... Bring customer and market insights into strategic discussions, helping influence positioning, go-to ...

Concerto

Vice President of Operations

Lincolnwood, IL · On-site

$160K - $200K/yr

Vice President of Operations Why Work at Concerto? What is in it for you? * Competitive pay ... Takes initiative and action to respond, resolve and follow up regarding customer service issues ...

Steelcase

Vice President of Sales

Raleigh, NC · On-site

... services to some of the region's most respected organizations. Position Summary Storr is seeking a ... We are seeking a builder-someone energized by leadership, customer relationships, talent ...

JSK Recruiting, Inc

VP of Operations

Forest Park, GA

Ensure full compliance with SQF, HACCP, USDA, FDA, and customer quality and food safety standards ... At JSK Recruiting, we provide complete recruiting services, from sourcing candidates to organizing ...

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Vice President Of Customer Service information

See salary details

$79.5K

$163.2K

$262K

How much do vice president of customer service jobs pay per year?

As of Sep 3, 2026, the average yearly pay for vice president of customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president of customer service do?

As a vice president of customer service, your duties and responsibilities are to oversee and manage the daily operations of a company’s customer service or support department. You are also in charge of working with other senior leadership to identify short- and long-term goals for the company and determine what role your department can play in improving customer relationships, satisfaction, and company response time to issues. You hire and oversee the training of new department employees, conduct performance reviews and analyze customer service feedback, and work to develop and improve your department’s customer service strategies and provision.

What does a vice president of customer service do?

A Vice President of Customer Service is a senior executive responsible for overseeing a company's customer support strategies and teams. They develop policies to improve customer satisfaction, manage large-scale service operations, and implement processes to resolve customer issues efficiently. This role often involves analyzing customer feedback, leading service improvement initiatives, and collaborating with other departments to ensure an excellent customer experience. The VP of Customer Service also sets performance goals and ensures the department aligns with the organization's overall objectives.

What are the typical challenges faced by a vice president of customer service when aligning customer support strategies across multiple departments?

A Vice President of Customer Service frequently encounters the challenge of ensuring consistent customer experience standards across various teams and departments. This often involves coordinating with sales, product development, and operations to align goals, streamline communication, and resolve issues efficiently. Navigating differing departmental priorities and establishing unified processes can be complex, but it's essential for delivering seamless service. Success in this area relies on strong leadership, cross-functional collaboration, and the ability to advocate for the customer at the executive level.

What is the difference between Vice President Of Customer Service vs Customer Service Director?

AspectVice President Of Customer ServiceCustomer Service Director
ResponsibilitiesOversees overall customer service strategy, sets policies, and manages senior teamsManages daily customer service operations and team performance
Required CredentialsBachelor’s degree, extensive experience in customer service, leadership skillsBachelor’s degree, experience in customer service management
Work EnvironmentExecutive office, strategic planning meetingsCustomer service centers, team management
Industry UsageCommon in large organizations and corporationsFound across various industries, especially in mid-sized companies

The Vice President Of Customer Service focuses on strategic leadership and long-term planning, while the Customer Service Director handles daily operations and team management. Both roles require strong customer service experience, but the VP role is more executive-oriented.

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Vice President Of Customer Service jobs near you
Infographic showing various Vice President Of Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President, Customer Success

Appriss Retail

Remote

$190K - $210K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Appriss Retail
Appriss Retail is the total retail loss solution for omnichannel, unifying high-quality data across stores, online, and customer ser-vice to reduce returns, cut shrink, and manage incidents. Our products-Engage to reduce returns, Secure to cut shrink, and Incident to centralize visibility-help retailers move from reactive loss control to strategic profit protection. Together, they empower organizations to make better operations decisions, strengthen accountability, and put hundreds of millions back to the bottom line. Covering 40% of all U.S. transactions and active in 45 countries, Appriss Retail is trusted by 60+ of the top 100 U.S. retailers to deliver lasting performance improvement. Learn more at apprissretail.com.
Overview
Appriss Retail is seeking a VP of Customer Success to lead an established, high-performing CS organization and drive continued customer retention, growth, and advocacy across a complex enterprise retail portfolio. This is a senior leadership role with full accountability for the customer lifecycle - from implementation handoff through renewal - built on a foundation of experienced, tenured CSMs who are deeply embedded in their accounts and consistently deliver strong customer outcomes.
The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic, deeply embedded accounts requiring executive-level engagement, multi-stakeholder relationship management, and a consistent focus on demonstrating and communicating measurable value at every stage of the customer journey.
This role reports directly to the Chief Customer Officer and partners closely with Sales, Product, and Marketing to ensure alignment across retention strategy, customer advocacy, and go-to-market execution.
Essential Duties
  • Leadership and development of the Director of Customer Success and the full CSM organization.
  • Portfolio-level gross revenue retention (GRR) and net revenue retention (NRR).
  • Commercial accountability: this is a revenue-generating CS function - the VP owns renewal execution strategy and directly supports expansion efforts in close partnership with Sales leaders.
  • Executive sponsorship of the company's most complex, high-value accounts - multi-banner, multi-region, multi-stakeholder retail relationships.
  • Customer journey oversight - ensuring a consistent, high-quality experience from onboarding through renewal, with structured approaches to communicating and demonstrating value at each stage.
  • CS playbooks: strategic account engagement, risk identification and management, escalation protocols, and expansion motions.
  • Cross-functional partnership: collaborate with Sales on expansion pipeline, Product on customer feedback loops, Marketing on customer advocacy programs, and RevOps on forecasting and reporting.
  • Long-term customer advocacy: developing customer champions, reference relationships, and advisory engagement that support broader go-to-market objectives.
  • Organizational design: in partnership with the Director of CS and CCO, build toward a segmented or pod-based CS model aligned to customer complexity and growth stage.
  • Talent development and succession planning within the CS organization.
  • CS performance reporting to the CCO and executive leadership.

Required Qualifications
Knowledge, Skills, & Abilities
  • 8+ years in Customer Success leadership in a B2B SaaS environment, with a track record of managing teams and driving measurable retention outcomes.
  • Experience working directly with retail organizations.
  • Demonstrated impact on GRR and NRR at portfolio scale.
  • Experience managing managers and building CS organizational structure, process, and playbooks.
  • Strong commercial acumen: experience in renewal strategy, pricing discussions, and executive-level customer engagement.
  • Demonstrated ability to build long-term customer relationships and develop customer advocates at the executive level.
  • Familiarity with CS platforms (Gainsight, Totango, or similar); Salesforce proficiency.
  • Experience operating in a PE-backed, metrics-driven, high-accountability environment.

Tools & Systems
  • Salesforce (account management, forecasting, and pipeline visibility).
  • Gong (conversation intelligence and account health).
  • Claude AI tooling (Appriss is an active AI-first organization).
  • Microsoft Suite (Teams, Excel, PowerPoint, SharePoint).
  • CS platform experience a plus (Gainsight, Totango, or equivalent).

Education & Experience
  • Bachelor's Degree or equivalent.
  • Master's Degree / MBA is a plus.

Benefits
At Appriss Retail, we offer a competitive and comprehensive benefits package designed to support your well-being at work and beyond. Benefits begin on your first day and include multiple medical plan options, dental and vision coverage, health savings and flexible spending accounts, paid parental leave, and supplemental coverage for life's unexpected moments. We offer generous paid time off, a 401(k) with immediate vesting and company match, short- and long-term disability, and free access to health and wellbeing resources such as Calm and Sworkit. You'll also have access to learning and development opportunities to help you grow your career. Our benefits support your well-being so you can perform your best in every part of life.
Reports to: Chief Customer Officer
Department: Customer Success
Supervisory Duties: Yes
Travel Required: 20%
Location/Work Region: Remote - US
Compensation range reflect base compensation. This job is also eligible for commission.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.
The pay range for this role is:
190,000 - 210,000 USD per year (Remote (United States))

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