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Vice President of Purchasing

Dallas, TX · On-site

$170K - $190K/yr

Vice President of Purchasing Location: Irving, TX Schedule: Full-time, Monday-Friday, In-Office ... customer expectations. * Provide leadership, accountability, and coaching to team members while ...

ModernControls has been servicing customers for their Building Automation, HVAC/R, Plumbing and ... Financial & Operational Alignment Partner closely with the VP of Service and VP of Operations to ...

Vice President of Sales Location: Detroit, MI- Onsite Type: Full-time Security Clearance: No ... Drive expansion, upsell, and cross-sell strategies within existing customer bases. * Build, lead ...

Vice President Of Marketing

Chantilly, VA · On-site

$100K - $150K/yr

This role does not own sales conversion or client-service execution. However, the VP of Marketing will work closely with sales, inside sales, operations, and executive leadership to determine whether ...

Our dedication to continuous improvement and customer satisfaction drives our success in delivering unparalleled aerospace products and services. As the Vice President (VP) of Supply Chain, you will ...

Experience within senior living, healthcare, hospitality, or multi-site service organizations ... Proficiency in digital marketing platforms, CRM systems, analytics tools, and marketing ...

Vice President of Sales VP of Sales | Enterprise B2B SaaS for Industrial Operations Location ... Maintain tight CRM discipline, forecasting accuracy, and data-driven decision making. What You ...

Vice President of Engineering

Gainesville, GA · On-site

$167K - $216K/yr

Vice President of Engineering Atlanta, GA (Northeast Suburbs) About the Opportunity Meridian Group ... Ensure engineering solutions meet customer requirements, quality standards, regulatory requirements ...

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy ... The VP partners closely with Sales, Product, Marketing, Support, and Professional Services to ...

... services and product offering * Segment and delineate customer classifications for targeted ... We expect that the VP of Sales, Operations will as well. This role offers the chance to take part ...

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Vice President Of Customer Service information

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$79.5K

$163.2K

$262K

How much do vice president of customer service jobs pay per year?

As of Sep 2, 2026, the average yearly pay for vice president of customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president of customer service do?

As a vice president of customer service, your duties and responsibilities are to oversee and manage the daily operations of a company’s customer service or support department. You are also in charge of working with other senior leadership to identify short- and long-term goals for the company and determine what role your department can play in improving customer relationships, satisfaction, and company response time to issues. You hire and oversee the training of new department employees, conduct performance reviews and analyze customer service feedback, and work to develop and improve your department’s customer service strategies and provision.

What does a vice president of customer service do?

A Vice President of Customer Service is a senior executive responsible for overseeing a company's customer support strategies and teams. They develop policies to improve customer satisfaction, manage large-scale service operations, and implement processes to resolve customer issues efficiently. This role often involves analyzing customer feedback, leading service improvement initiatives, and collaborating with other departments to ensure an excellent customer experience. The VP of Customer Service also sets performance goals and ensures the department aligns with the organization's overall objectives.

What are the typical challenges faced by a vice president of customer service when aligning customer support strategies across multiple departments?

A Vice President of Customer Service frequently encounters the challenge of ensuring consistent customer experience standards across various teams and departments. This often involves coordinating with sales, product development, and operations to align goals, streamline communication, and resolve issues efficiently. Navigating differing departmental priorities and establishing unified processes can be complex, but it's essential for delivering seamless service. Success in this area relies on strong leadership, cross-functional collaboration, and the ability to advocate for the customer at the executive level.

What is the difference between Vice President Of Customer Service vs Customer Service Director?

AspectVice President Of Customer ServiceCustomer Service Director
ResponsibilitiesOversees overall customer service strategy, sets policies, and manages senior teamsManages daily customer service operations and team performance
Required CredentialsBachelor’s degree, extensive experience in customer service, leadership skillsBachelor’s degree, experience in customer service management
Work EnvironmentExecutive office, strategic planning meetingsCustomer service centers, team management
Industry UsageCommon in large organizations and corporationsFound across various industries, especially in mid-sized companies

The Vice President Of Customer Service focuses on strategic leadership and long-term planning, while the Customer Service Director handles daily operations and team management. Both roles require strong customer service experience, but the VP role is more executive-oriented.

What cities are hiring for Vice President Of Customer Service jobs?

Cities with the most Vice President Of Customer Service job openings:

What are the most commonly searched types of Of Customer Service jobs?

The most popular types of Of Customer Service jobs are:

Who are the top companies hiring for Vice President Of Customer Service jobs?

The top employers for Vice President Of Customer Service jobs are:

What states have the most Vice President Of Customer Service jobs?

States with the most job openings for Vice President Of Customer Service jobs include:

Infographic showing various Vice President Of Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President of Sales

Phenix Label Company

Olathe, KS • On-site

Full-time

Re-posted 28 days ago


Job description

Vice President of Sales

Phenix Label Company

Reports To: President

Department: Sales

FLSA Status: Exempt

Position Overview

Phenix Label Company is seeking a strategic and results-driven Vice President of Sales to lead the company’s commercial growth initiatives. This executive leadership role is responsible for driving revenue expansion, strengthening customer relationships, and elevating brand presence within the label and packaging industry. The Vice President of Sales will oversee the development and execution of integrated sales and marketing strategies that support long-term growth, expand market share, and position Phenix as a preferred partner for high-quality label solutions.

As a key member of the leadership team, this individual will collaborate cross-functionally with operations, estimating, production, and customer service to ensure commercial strategies align with operational capabilities and customer expectations.

Key Responsibilities

Sales Leadership

  • Develop and execute strategic sales initiatives to achieve short- and long-term revenue goals.
  • Lead, mentor, and develop a high-performing sales team focused on new business development and account growth.
  • Expand market share within key industries including food & beverage, healthcare, retail, and logistics.
  • Strengthen relationships with existing customers while identifying new market opportunities.
  • Analyze market trends, customer needs, and competitive positioning to inform pricing and sales strategy.
  • Partner with internal teams to ensure seamless project coordination and exceptional customer experience.

Marketing Strategy & Brand Growth

  • Oversee the development and execution of integrated marketing initiatives across digital, print, and industry trade shows.
  • Strengthen brand positioning and messaging across all customer touchpoints.
  • Utilize data-driven insights to improve lead generation, customer acquisition, and retention.
  • Support product marketing initiatives related to emerging label technologies, materials, and finishing capabilities.

Leadership & Organizational Alignment

  • Serve as a key strategic advisor to executive leadership on market trends and growth opportunities.
  • Align commercial strategy with operational capacity and long-term business objectives.
  • Foster collaboration across departments to support shared organizational goals.
  • Promote a culture of accountability, professionalism, and continuous improvement within the commercial team.

Qualifications

Education

  • Bachelor’s degree in Business, Marketing, or related field required
  • MBA or equivalent executive leadership experience preferred

Experience

  • Minimum 10 years of experience in B2B sales and marketing
  • Minimum 5 years of leadership experience managing sales or commercial teams
  • Experience in label printing, packaging, commercial printing, or manufacturing environments strongly preferred

Skills & Competencies

  • Strategic sales leadership and revenue growth planning
  • Strong negotiation, communication, and relationship-building skills
  • Ability to analyze market data and translate insights into actionable business strategies
  • Experience with CRM platforms such as Salesforce or HubSpot
  • Familiarity with marketing automation tools and ERP/quoting systems common in manufacturing environments
  • Ability to lead cross-functional teams and influence decision-making at the executive level

Work Environment

This position operates primarily in a professional office environment with occasional presence in the adjacent manufacturing facility. The role may involve exposure to typical production noise levels and visual stimuli such as strobe lighting when visiting the plant floor.

Physical requirements include extended periods of sitting, frequent use of computer and office equipment, and occasional lifting of items up to 15 pounds. 

 Work Location

  • This position requires up to 20% travel for customer meetings, industry events, and business development activities.
  • This position is based at Phenix Label’s headquarters in Olathe, Kansas.
  • Candidates must be located in the Kansas City metropolitan area or willing to relocate.

Why Join Phenix Label Company

At Phenix, we pride ourselves on delivering high-quality label solutions while fostering a collaborative and innovative culture. Our leadership team is committed to continuous improvement, strong customer partnerships, and sustainable business growth. The Vice President of Sales & Marketing will play a critical role in shaping the future of our organization and driving the next phase of commercial success.

Phenix Label is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.