Vice President of Sales Phenix Label Company Reports To: President Department: Sales FLSA Status ... production, and customer service to ensure commercial strategies align with operational ...
Vice President of Sales Phenix Label Company Reports To: President Department: Sales FLSA Status ... production, and customer service to ensure commercial strategies align with operational ...
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Vice President Of Customer Service information
See salary details
$79.5K - $96.1K
2% of jobs
$96.1K - $112.7K
7% of jobs
$112.7K - $129.3K
13% of jobs
$134.8K is the 25th percentile. Wages below this are outliers.
$129.3K - $145.9K
10% of jobs
The median wage is $153.7K / yr.
$145.9K - $162.5K
39% of jobs
$168.5K is the 75th percentile. Wages above this are outliers.
$162.5K - $179K
12% of jobs
$179K - $195.6K
8% of jobs
$195.6K - $212.2K
3% of jobs
$212.2K - $228.8K
3% of jobs
$228.8K - $245.4K
1% of jobs
$245.4K - $262K
2% of jobs
$79.5K
$163.2K
$262K
How much do vice president of customer service jobs pay per year?
What does a vice president of customer service do?
As a vice president of customer service, your duties and responsibilities are to oversee and manage the daily operations of a company’s customer service or support department. You are also in charge of working with other senior leadership to identify short- and long-term goals for the company and determine what role your department can play in improving customer relationships, satisfaction, and company response time to issues. You hire and oversee the training of new department employees, conduct performance reviews and analyze customer service feedback, and work to develop and improve your department’s customer service strategies and provision.
What does a vice president of customer service do?
What are the typical challenges faced by a vice president of customer service when aligning customer support strategies across multiple departments?
What is the difference between Vice President Of Customer Service vs Customer Service Director?
| Aspect | Vice President Of Customer Service | Customer Service Director |
|---|---|---|
| Responsibilities | Oversees overall customer service strategy, sets policies, and manages senior teams | Manages daily customer service operations and team performance |
| Required Credentials | Bachelor’s degree, extensive experience in customer service, leadership skills | Bachelor’s degree, experience in customer service management |
| Work Environment | Executive office, strategic planning meetings | Customer service centers, team management |
| Industry Usage | Common in large organizations and corporations | Found across various industries, especially in mid-sized companies |
The Vice President Of Customer Service focuses on strategic leadership and long-term planning, while the Customer Service Director handles daily operations and team management. Both roles require strong customer service experience, but the VP role is more executive-oriented.
What cities are hiring for Vice President Of Customer Service jobs?
Cities with the most Vice President Of Customer Service job openings:
What are the most commonly searched types of Of Customer Service jobs?
The most popular types of Of Customer Service jobs are:
Who are the top companies hiring for Vice President Of Customer Service jobs?
The top employers for Vice President Of Customer Service jobs are:
What states have the most Vice President Of Customer Service jobs?
States with the most job openings for Vice President Of Customer Service jobs include:
What job categories do people searching Vice President Of Customer Service jobs look for?
The top searched job categories for Vice President Of Customer Service jobs are:
- Urgently Hiring Vice President Hospice
- Vice President Hitachi Astemo
- Director Webmd Health Services
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Key responsibilities
Develop and execute strategic sales initiatives to achieve revenue goals.
Lead, mentor, and develop a high-performing sales team focused on new business development and account growth.
Oversee the development and execution of integrated marketing initiatives across digital, print, and industry trade shows.
Job description
Vice President of Sales
Phenix Label Company
Reports To: President
Department: Sales
FLSA Status: Exempt
Position Overview
Phenix Label Company is seeking a strategic and results-driven Vice President of Sales to lead the company’s commercial growth initiatives. This executive leadership role is responsible for driving revenue expansion, strengthening customer relationships, and elevating brand presence within the label and packaging industry. The Vice President of Sales will oversee the development and execution of integrated sales and marketing strategies that support long-term growth, expand market share, and position Phenix as a preferred partner for high-quality label solutions.
As a key member of the leadership team, this individual will collaborate cross-functionally with operations, estimating, production, and customer service to ensure commercial strategies align with operational capabilities and customer expectations.
Key Responsibilities
Sales Leadership
- Develop and execute strategic sales initiatives to achieve short- and long-term revenue goals.
- Lead, mentor, and develop a high-performing sales team focused on new business development and account growth.
- Expand market share within key industries including food & beverage, healthcare, retail, and logistics.
- Strengthen relationships with existing customers while identifying new market opportunities.
- Analyze market trends, customer needs, and competitive positioning to inform pricing and sales strategy.
- Partner with internal teams to ensure seamless project coordination and exceptional customer experience.
Marketing Strategy & Brand Growth
- Oversee the development and execution of integrated marketing initiatives across digital, print, and industry trade shows.
- Strengthen brand positioning and messaging across all customer touchpoints.
- Utilize data-driven insights to improve lead generation, customer acquisition, and retention.
- Support product marketing initiatives related to emerging label technologies, materials, and finishing capabilities.
Leadership & Organizational Alignment
- Serve as a key strategic advisor to executive leadership on market trends and growth opportunities.
- Align commercial strategy with operational capacity and long-term business objectives.
- Foster collaboration across departments to support shared organizational goals.
- Promote a culture of accountability, professionalism, and continuous improvement within the commercial team.
Qualifications
Education
- Bachelor’s degree in Business, Marketing, or related field required
- MBA or equivalent executive leadership experience preferred
Experience
- Minimum 10 years of experience in B2B sales and marketing
- Minimum 5 years of leadership experience managing sales or commercial teams
- Experience in label printing, packaging, commercial printing, or manufacturing environments strongly preferred
Skills & Competencies
- Strategic sales leadership and revenue growth planning
- Strong negotiation, communication, and relationship-building skills
- Ability to analyze market data and translate insights into actionable business strategies
- Experience with CRM platforms such as Salesforce or HubSpot
- Familiarity with marketing automation tools and ERP/quoting systems common in manufacturing environments
- Ability to lead cross-functional teams and influence decision-making at the executive level
Work Environment
This position operates primarily in a professional office environment with occasional presence in the adjacent manufacturing facility. The role may involve exposure to typical production noise levels and visual stimuli such as strobe lighting when visiting the plant floor.
Physical requirements include extended periods of sitting, frequent use of computer and office equipment, and occasional lifting of items up to 15 pounds.
Work Location
- This position requires up to 20% travel for customer meetings, industry events, and business development activities.
- This position is based at Phenix Label’s headquarters in Olathe, Kansas.
- Candidates must be located in the Kansas City metropolitan area or willing to relocate.
Why Join Phenix Label Company
At Phenix, we pride ourselves on delivering high-quality label solutions while fostering a collaborative and innovative culture. Our leadership team is committed to continuous improvement, strong customer partnerships, and sustainable business growth. The Vice President of Sales & Marketing will play a critical role in shaping the future of our organization and driving the next phase of commercial success.
Phenix Label is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Phenix Label
Sourced by ZipRecruiter
Industry
Printing and printing services
Company size
51 - 200 Employees
Headquarters location
Olathe, KS, US
Year founded
1896