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Director Customer Enablement Jobs (NOW HIRING)

About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are ...

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There is a unique opportunity to join a rising organization and make a significant and immediate impact." Mark Lynch - Senior Director, Demand Generation As Director, Customer Enablement, you'll lead ...

About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are ...

New

About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are ...

Director, Customer Platform Enablement US Remote About Blaize Blaize (Nasdaq: BZAI) is a leader in programmable, energy-efficient edge AI computing, building the AI platform that brings intelligence ...

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...

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Director Customer Enablement information

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$29K

$56.7K

$114.5K

How much do director customer enablement jobs pay per year?

As of Aug 5, 2026, the average yearly pay for director customer enablement in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a director customer enablement do?

A director of customer enablement oversees strategies to improve customer onboarding, training, and support to ensure clients effectively use a company's products or services. They lead teams, develop educational content, and collaborate with sales and product teams to enhance customer satisfaction and retention.

What is the difference between Director Customer Enablement vs Customer Success Manager?

AspectDirector Customer EnablementCustomer Success Manager
ResponsibilitiesOversees customer onboarding, training programs, and enablement strategies at a strategic levelManages individual customer accounts, ensuring satisfaction and retention
Required CredentialsTypically requires experience in training, product knowledge, and leadership; certifications like CSPO or CPLP are commonRequires strong communication skills, customer relationship management experience, and often certifications like CS or CSM
Work EnvironmentStrategic, cross-functional teams, often in a leadership roleClient-facing, operational, focused on day-to-day customer interactions

The main difference is that the Director Customer Enablement focuses on developing and leading customer training and enablement strategies at a higher level, while the Customer Success Manager handles direct customer relationships and ensures their success on a more tactical, account-specific basis.

More about Director Customer Enablement jobs
What cities are hiring for Director Customer Enablement jobs? Cities with the most Director Customer Enablement job openings:
What are the most commonly searched types of Customer Enablement jobs? The most popular types of Customer Enablement jobs are:
What states have the most Director Customer Enablement jobs? States with the most job openings for Director Customer Enablement jobs include:
Infographic showing various Director Customer Enablement job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 74% In-person, 2% Hybrid, and 24% Remote job distribution, with an average salary of $56,684 per year, or $27.3 per hour.

Director, Customer Enablement

Crusoe

San Francisco, CA โ€ข On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

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Job description

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack - from electrons to tokens - to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that - with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved - people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About This Role
Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are onboarded, educated, and enabled across their lifecycle, while ensuring the entire CX organization - Customer Success, Support, Customer Engineering, and Operations - has the training and knowledge to support a rapidly evolving AI infrastructure platform. You'll start hands-on, building foundational content and repeatable onboarding programs, then grow and lead a Customer Enablement organization spanning education, documentation, certifications, and knowledge management. This role is based in SF, Bellevue, or Sunnyvale.
What You'll Be Working On

  • Own the customer onboarding strategy from contract signature through production readiness, with standardized journeys across Cloud, Managed Inference, and future products that reduce time-to-value
  • Build scalable customer education programs - instructor-led training, virtual workshops, technical webinars, self-paced learning, video libraries, and role-based learning paths from platform administrators to ML engineers
  • Lead internal CX enablement, translating every product launch, platform capability, and operational process into repeatable training for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams
  • Own the CX knowledge management strategy, establishing documentation standards, content governance, version control, and a centralized knowledge hub for customers and internal teams
  • Define and track enablement metrics - onboarding completion, time-to-first-production workload, product adoption, certification rates, support ticket reduction, and self-service adoption - with dashboards to continuously improve programs
  • Build and lead the Customer Enablement organization as Crusoe scales, recruiting specialists across onboarding, technical training, documentation, instructional design, and knowledge management
What You'll Bring to the Team
  • 8+ years leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations
  • 3+ years leading managers or building enablement teams
  • Experience designing scalable onboarding programs for enterprise customers
  • Experience building internal enablement programs for technical customer-facing organizations
  • Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS
  • Experience creating customer education programs, certifications, documentation, and technical learning experiences
  • Excellent program management skills paired with strong executive communication and cross-functional leadership
Bonus Points
  • Experience at a cloud infrastructure, AI, MLOps, or enterprise platform company
  • Experience implementing an LMS or learning platform
  • Experience developing customer certification programs
  • Familiarity with technical documentation platforms such as Confluence, Notion, GitBook, or ReadMe
  • Experience scaling enablement for global Customer Success and Support organizations
Benefits:
  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional perks & programs specific to location

Compensation Range
Compensation will be paid in the range of up to $215,000 - $250,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.