Director of Customer Operations The Director of Customer Operations will be the strategic and ... Customer Enablement and Adoption * Content Strategy: Partner with Product and Marketing teams to ...
New
Director of Customer Operations The Director of Customer Operations will be the strategic and ... Customer Enablement and Adoption * Content Strategy: Partner with Product and Marketing teams to ...
New
Director of Customer Operations The Director of Customer Operations will be the strategic and ... Customer Enablement and Adoption * Content Strategy: Partner with Product and Marketing teams to ...
New
There is a unique opportunity to join a rising organization and make a significant and immediate impact." Mark Lynch - Senior Director, Demand Generation As Director, Customer Enablement, you'll lead ...
There is a unique opportunity to join a rising organization and make a significant and immediate impact." Mark Lynch - Senior Director, Demand Generation As Director, Customer Enablement, you'll lead ...
About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are ...
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About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are ...
New
About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are ...
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About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are ...
Job Summary Reporting to the Senior Director of Marketing, Electronics, the Director of Marketing - Electronics Customer Enablement will define and lead a next-generation approach to how customers ...
Job Summary Reporting to the Senior Director of Marketing, Electronics, the Director of Marketing - Electronics Customer Enablement will define and lead a next-generation approach to how customers ...
Job Summary Reporting to the Senior Director of Marketing, Electronics, the Director of Marketing - Electronics Customer Enablement will define and lead a next-generation approach to how customers ...
Job Summary Reporting to the Senior Director of Marketing, Electronics, the Director of Marketing - Electronics Customer Enablement will define and lead a next-generation approach to how customers ...
Director, Customer Platform Enablement US Remote About Blaize Blaize (Nasdaq: BZAI) is a leader in programmable, energy-efficient edge AI computing, building the AI platform that brings intelligence ...
Director, Customer Platform Enablement US Remote About Blaize Blaize (Nasdaq: BZAI) is a leader in programmable, energy-efficient edge AI computing, building the AI platform that brings intelligence ...
Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...
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Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...
Sr Vice President, Customer Enablement and Success Location:Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is responsible for leading and developing Reveal's Corporate ...
Sr Vice President, Customer Enablement and Success Location:Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is responsible for leading and developing Reveal's Corporate ...
San Francisco, CA ยท On-site
$150K - $200K/yr
... former Director of Applied AI Product at Google. We're a small, talent-dense team backed by ... As our founding Customer Enablement hire, you own the answer to the question every customer is ...
San Francisco, CA ยท On-site
$150K - $200K/yr
... former Director of Applied AI Product at Google. We're a small, talent-dense team backed by ... As our founding Customer Enablement hire, you own the answer to the question every customer is ...
Chicago, IL ยท On-site
Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...
Chicago, IL ยท On-site
Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...
Chicago, IL ยท On-site
Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...
Chicago, IL ยท On-site
Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement and Success Location: Chicago, IL Job Overview The Director, Customer Success - Corporate Segment is ...
Director, Customer Engineering Enablement Director, Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organization's pre-award solution engineering ...
Director, Customer Engineering Enablement Director, Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organization's pre-award solution engineering ...
Tampa, FL ยท On-site +1
$40 - $50/hr
We are seeking a motivated individual to join us as an Independent Contractor - Customer Enablement ... director, superintendents) * Experience in providing remote supervision and training * BCBA ...
Tampa, FL ยท On-site +1
$40 - $50/hr
We are seeking a motivated individual to join us as an Independent Contractor - Customer Enablement ... director, superintendents) * Experience in providing remote supervision and training * BCBA ...
Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organization's pre-award solution engineering capabilities in ...
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Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organization's pre-award solution engineering capabilities in ...
Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organization's pre-award solution engineering capabilities in ...
Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organization's pre-award solution engineering capabilities in ...
Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organization's pre-award solution engineering capabilities in ...
Annadale, VA Description Director, Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organization's pre-award solution engineering capabilities in ...
Tampa, FL ยท Remote
$40 - $50/hr
We are seeking a motivated individual to join us as an Independent Contractor - Customer Enablement ... director, superintendents) * Experience in providing remote supervision and training * BCBA ...
Tampa, FL ยท Remote
$40 - $50/hr
We are seeking a motivated individual to join us as an Independent Contractor - Customer Enablement ... director, superintendents) * Experience in providing remote supervision and training * BCBA ...
... customer-facing digital commerce and enablement platforms, including e-commerce storefronts ... the direct management of others. * Excellent communication (verbal and written) and customer ...
... customer-facing digital commerce and enablement platforms, including e-commerce storefronts ... the direct management of others. * Excellent communication (verbal and written) and customer ...
Albany, NY ยท On-site +1
$40 - $50/hr
We are seeking a motivated individual to join us as an Independent Contractor - Customer Enablement ... director, superintendents) * Experience in providing remote supervision and training * BCBA ...
Albany, NY ยท On-site +1
$40 - $50/hr
We are seeking a motivated individual to join us as an Independent Contractor - Customer Enablement ... director, superintendents) * Experience in providing remote supervision and training * BCBA ...
$29K - $36.8K
7% of jobs
$41.2K is the 25th percentile. Wages below this are outliers.
$36.8K - $44.5K
33% of jobs
The median wage is $47.5K / yr.
$44.5K - $52.3K
28% of jobs
$56.5K is the 75th percentile. Wages above this are outliers.
$52.3K - $60.1K
14% of jobs
$60.1K - $67.9K
5% of jobs
$67.9K - $75.6K
4% of jobs
$75.6K - $83.4K
3% of jobs
$83.4K - $91.2K
1% of jobs
$91.2K - $99K
1% of jobs
$99K - $106.7K
2% of jobs
$106.7K - $114.5K
1% of jobs
$29K
$56.7K
$114.5K
| Aspect | Director Customer Enablement | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees customer onboarding, training programs, and enablement strategies at a strategic level | Manages individual customer accounts, ensuring satisfaction and retention |
| Required Credentials | Typically requires experience in training, product knowledge, and leadership; certifications like CSPO or CPLP are common | Requires strong communication skills, customer relationship management experience, and often certifications like CS or CSM |
| Work Environment | Strategic, cross-functional teams, often in a leadership role | Client-facing, operational, focused on day-to-day customer interactions |
The main difference is that the Director Customer Enablement focuses on developing and leading customer training and enablement strategies at a higher level, while the Customer Success Manager handles direct customer relationships and ensures their success on a more tactical, account-specific basis.

Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted yesterday
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The Director of Customer Operations will be the strategic and technical backbone of the Customer Organization, responsible for driving operational excellence, efficiency, and scale across the entire customer journey. This role directly manages the systems, data, processes, and programs that enable our Customer Success Managers (CSMs) to maximize customer value and drive advocacy. The ideal candidate is a process architect, a Gainsight expert, and a hands-on data analyst.
What You'll Be Working OnYou will lead the strategy and execution across four critical operational verticals:
Incident Management & Global Coverage
24/7 Incident Strategy: Design, implement, and manage a robust, cross-functional incident management process to ensure full coverage across all time zones for high-priority customer issues.
SLA Enforcement: Drive accountability for service level adherence (SLAs) within CS and across internal partner teams (e.g., Engineering, NOC).
Post-Mortem Process: Establish a consistent review and follow-up process for major incidents, ensuring lessons learned are integrated back into training and documentation.
Customer Lifecycle Management
Journey Ownership: Own the operational design and continuous improvement of the core customer journey, from onboarding and ongoing value realization to renewals and offboarding.
Program Development: Formalize playbooks and automation for critical CS touchpoints, including training, Quarterly Business Reviews (QBRs), and exit interviews.
Gainsight Expertise: Serve as the primary administrator and strategic owner of the Gainsight platform, ensuring it accurately reflects customer health, drives automation, and provides actionable insights to CSMs.
Customer Enablement and Adoption
Content Strategy: Partner with Product and Marketing teams to define the enablement roadmap, ensuring customers have timely access to the resources needed for maximum adoption and usage.
Training Programs: Implement and track customer-facing training and enablement adoptions (e.g., certifications, knowledge base usage).
Efficacy Measurement: Develop metrics (e.g., content usage, time-to-value, decreased support tickets) to prove the ROI of customer enablement initiatives.
Reporting, Tooling, and Data Focus
Business Analyst Role: Act as the lead Business Analyst for Customer Success, deeply evaluating the current tool stack (e.g., Salesforce, Gainsight, BI tools) and recommending tooling and automation solutions to improve CSM efficiency.
Data Integrity & KPIs: Define and manage core Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms.
Advocacy Tooling: Design and deploy systems and processes for customer reference programs, testimonials, and case studies, specifically by implementing tooling for the customer to drive advocacy and maximize the pool of satisfied promoters.
10+ years of experience in Customer Experience, Cloud Operations, or Support leadership, ideally in IaaS, AI infrastructure, or enterprise cloud environments.
Proven track record building or scaling Customer Operations in a fast-growth technical setting.
Strong technical fluency in cloud platforms (GPU, compute, networking, storage) and ability to collaborate effectively with Engineering and SRE teams.
Excellent communication and storytelling skills โ capable of translating complex operational data into clear insights for executive audiences.
Build and scale the global Customer Operations organization, Education, and Analytics.
Define the customer journey from onboarding through renewal; create playbooks, CTAs, and lifecycle automation to ensure proactive engagement.
Oversee data pipelines and dashboards (Zendesk, Gainsight, BigQuery, etc.) to provide visibility into customer health, incidents, and sentiment.
Benefits:
Competitive compensation and equity packages
Restricted Stock Units
Paid time off, paid holidays & leave of absence programs
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Global travel insurance & emergency assistance
Daily meals allowance
Additional perks & programs specific to location
Compensation Range
Compensation will be paid in the range of up to $190,000 - $237,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.