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Director Customer Enablement Jobs (NOW HIRING)

Absorb Software

Director, Customer Enablement

... Director of Customer Enablement to lead and scale Absorb's global customer education and engagement strategy. In this role, you'll own Absorb Academy-our centralized hub for customer learning-and ...

Absorb Software

Director, Customer Enablement

... Director of Customer Enablement to lead and scale Absorb's global customer education and engagement strategy. In this role, you'll own Absorb Academy-our centralized hub for customer learning-and ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer ... Account Management - relationship management, enablement, retention, and growth for larger accounts

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Director Customer Enablement information

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$29K

$56.7K

$114.5K

How much do director customer enablement jobs pay per year?

As of Jun 14, 2026, the average yearly pay for director customer enablement in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

How does a Director of Customer Enablement typically collaborate with other departments to drive customer success?

A Director of Customer Enablement frequently works cross-functionally with teams such as Sales, Product, Customer Support, and Marketing to ensure customers have the resources and knowledge needed to maximize product value. This role often involves leading enablement initiatives, gathering feedback from frontline teams, and aligning customer training programs with evolving product features. Effective collaboration helps identify customer pain points early and enables the creation of strategic solutions that enhance the overall customer experience. Regular meetings and shared goals with other departments are common to ensure alignment and drive continuous improvement.

What is the difference between Director Customer Enablement vs Customer Success Manager?

AspectDirector Customer EnablementCustomer Success Manager
ResponsibilitiesOversees customer onboarding, training programs, and enablement strategies at a strategic levelManages individual customer accounts, ensuring satisfaction and retention
Required CredentialsTypically requires experience in training, product knowledge, and leadership; certifications like CSPO or CPLP are commonRequires strong communication skills, customer relationship management experience, and often certifications like CS or CSM
Work EnvironmentStrategic, cross-functional teams, often in a leadership roleClient-facing, operational, focused on day-to-day customer interactions

The main difference is that the Director Customer Enablement focuses on developing and leading customer training and enablement strategies at a higher level, while the Customer Success Manager handles direct customer relationships and ensures their success on a more tactical, account-specific basis.

What does a Director of Customer Enablement do?

A Director of Customer Enablement leads initiatives to ensure customers are fully equipped to use a company's products or services effectively. This role typically involves overseeing customer onboarding, training programs, and support resources, as well as collaborating with sales, product, and support teams to enhance the customer experience. The Director is responsible for developing strategies that drive product adoption, maximize customer satisfaction, and ultimately contribute to customer retention and business growth. They may also analyze customer feedback to identify areas for improvement and create educational content or resources tailored to customer needs.

What are the key skills and qualifications needed to thrive as a Director of Customer Enablement, and why are they important?

To thrive as a Director of Customer Enablement, you need expertise in customer success strategies, leadership experience, and a background in training or enablement, often supported by a bachelor's degree or higher. Familiarity with CRM platforms, customer onboarding tools, and learning management systems (LMS) is typically required, and certifications like Certified Customer Success Manager (CCSM) can be beneficial. Exceptional communication, strategic thinking, and cross-functional collaboration skills help drive customer adoption and team effectiveness. These skills and qualities are vital for ensuring customers gain maximum value from products or services, directly impacting retention and business growth.
More about Director Customer Enablement jobs
What cities are hiring for Director Customer Enablement jobs? Cities with the most Director Customer Enablement job openings:
What are the most commonly searched types of Customer Enablement jobs? The most popular types of Customer Enablement jobs are:
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Director Customer Enablement jobs near you
Infographic showing various Director Customer Enablement job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 6% Full Time, 92% Part Time, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $56,684 per year, or $27.3 per hour.

Director, Customer Enablement

Absorb Software

Remote

Full-time

Medical, Dental

Posted 8 days ago

Job description

"The Marketing team is poised for unprecedented growth and opportunity. We're in a very unique position where we've experienced tremendous success but are far from exhausting the whitespace around us. There is a unique opportunity to join a rising organization and make a significant and immediate impact." Mark Lynch - Senior Director, Demand Generation
We're seeking a Director of Customer Enablement to lead and scale Absorb's global customer education and engagement strategy. In this role, you'll own Absorb Academy-our centralized hub for customer learning-and drive measurable outcomes across engagement, adoption, and long-term value realization.
This opportunity is ideal for a seasoned customer enablement leader with experience scaling education programs for 5,000+ customers in a SaaS or technology environment. You bring a proven ability to build and lead high-performing, cross-functional teams and to clearly demonstrate customer enablement as a key growth and retention lever.
As both a strategic architect and visible thought leader, you'll guide a multidisciplinary organization spanning content development, live education, community, events, marketing, and AI-enabled self-service experiences-while confidently representing Absorb's customer education vision internally and externally.
Absorb Culture - Absorb LMS
What you'll do:
  • Own and scale Absorb Academy as the global hub for customer education, enablement, and engagement
  • Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy
  • Design and deliver high-impact customer experiences, including live training, webinars, community programs, and flagship events
  • Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer independence and support efficiency
  • Define and communicate the ROI of customer enablement, tying programs to customer outcomes and business growth
  • Serve as a public-facing thought leader and customer advocate, elevating Absorb's reputation in the market
  • Lead and develop a high-performing, multi-disciplinary enablement organization to support global scale

What you'll bring:
  • 10+ years of experience in customer education, enablement, or learning programs within a technology or SaaS company
  • Proven experience scaling customer education programs for 5,000+ customers
  • Demonstrated success leading multi-function teams across content, programs, events, marketing, and technical documentation
  • Track record of measuring and proving ROI for customer education and enablement investments
  • Experience building and managing live events, customer communities, and certification programs at scale
  • Strong executive presence with the ability to influence, inspire, and communicate across all levels
  • Recognized industry contributor (e.g., awards, speaking engagements, publications, or advisory roles) strongly preferred

Are you ready to become an Absorber?
What we offer:
  • Fully remote-first work with flexible work arrangements
  • Comprehensive Health and Wellness Benefits, generous time off, comprehensive medical and dental benefits based on your country of location
  • New Hire Equipment Allowance and monthly Flex Allowance to support your success
  • Endless opportunity for career growth and internal mobility
  • Employee driven DE&I programs

Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
  • We achieve exceptional results by genuinely caring about each other and the work we do
  • We're united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
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