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Customer Enablement Manager Jobs (NOW HIRING)

Figma

Customer Enablement Manager

San Francisco, CA · On-site +1

As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement ...

Figma

Customer Enablement Manager

San Francisco, CA · On-site

As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement ...

Verve, Inc.

Customer Enablement Manager

Cambridge, MA · On-site

$70K - $85K/yr

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

Instrumentl

Customer Enablement Manager

Concord, NC · Remote

$70K - $85K/yr

About the role: We're hiring a Customer Enablement Manager , reporting to the Manager, Customer Success to create and deliver educational experiences for customers at every stage of their journey.

Verve, Inc.

Customer Enablement Manager

Los Angeles, CA · On-site

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

Verve, Inc.

Customer Enablement Manager

Los Angeles, CA · On-site

$70K - $85K/yr

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

Verve, Inc.

Customer Enablement Manager

Fort Worth, TX · On-site

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

Verve, Inc.

Customer Enablement Manager

Cambridge, MA · On-site

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

Verve, Inc.

Customer Enablement Manager

Fort Worth, TX · On-site

$70K - $85K/yr

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

Verve, Inc.

Customer Enablement Manager

Chicago, IL · On-site

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

Instrumentl

Customer Enablement Manager

$70K - $85K/yr

About the role: We're hiring a Customer Enablement Manager , reporting to the Manager, Customer Success to create and deliver educational experiences for customers at every stage of their journey.

Verve, Inc.

Customer Enablement Manager

Chicago, IL · On-site

$70K - $85K/yr

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

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Customer Enablement Manager information

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$16

$57

$82

How much do customer enablement manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer enablement manager in the United States is $57.18, according to ZipRecruiter salary data. Most workers in this role earn between $45.67 and $68.27 per hour, depending on experience, location, and employer.

How does a Customer Enablement Manager typically collaborate with cross-functional teams to improve customer experience?

A Customer Enablement Manager frequently works alongside Product, Sales, and Customer Success teams to ensure customers receive the tools, resources, and training needed to maximize product value. This collaboration involves gathering customer feedback, identifying knowledge gaps, and developing enablement content such as guides or training sessions. Effective communication and project management skills are essential, as the role often requires coordinating initiatives across departments to deliver a seamless customer experience.

What is a Customer Enablement Manager?

A Customer Enablement Manager is a professional responsible for ensuring that customers have the resources, training, and support they need to successfully use a company's products or services. They work closely with clients to understand their needs, develop educational materials, and deliver onboarding programs. Their goal is to drive customer satisfaction, adoption, and long-term success by empowering users to get the most value from the offerings. Additionally, they often collaborate with sales, product, and support teams to improve the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Enablement Manager, and why are they important?

To thrive as a Customer Enablement Manager, you need expertise in customer success strategies, strong project management skills, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM software, learning management systems (LMS), and data analytics tools is typically required. Outstanding interpersonal skills, proactive problem-solving, and the ability to convey complex information clearly help build strong customer relationships and drive product adoption. These skills are crucial for empowering customers, increasing satisfaction, and ensuring long-term client success and retention.

What is the difference between Customer Enablement Manager vs Customer Success Manager?

AspectCustomer Enablement ManagerCustomer Success Manager
Primary FocusProviding training, resources, and onboarding to enable customers to use products effectivelyBuilding long-term relationships and ensuring customer satisfaction and retention
Skills & CertificationsTraining, onboarding, product knowledge, communication skillsRelationship management, communication, problem-solving, often certifications in customer success
Work EnvironmentCollaborates with sales, product, and support teams to develop enablement programsWorks closely with customers and internal teams to ensure ongoing success

While both roles aim to improve customer experience, the Customer Enablement Manager focuses on training and onboarding, whereas the Customer Success Manager emphasizes ongoing relationship management and retention.

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Customer Enablement Manager jobs near you
Customer Enablement Manager

Customer Enablement Manager

Figma

San Francisco, CA • On-site, Remote

Other

Re-posted 5 days ago

Job description

As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.

In this highly collaborative role, you'll partner with various internal teams, such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates, to deliver a seamless and impactful customer experience and create thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.

If you're passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we'd love to meet you.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:
  • Manage the adoption journey for a portfolio of large, strategic customers
  • Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
  • Document proactive engagement strategies as part of high quality, bespoke enablement plans
  • Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
  • Build trusted relationships with stakeholders across roles and departments-from individual contributors to senior leaders
  • Identify and empower internal champions who can advocate for Figma within their organizations
  • Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
  • Deliver live and scalable training sessions customized to customer maturity and needs
  • Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
We'd love to hear from you if you have:
  • 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
  • Excellent communication skills, with the ability to connect with a wide range of customer personas
  • Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
  • A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
While not required, it's an added plus if you also have:
  • Experience using Figma or working with design and collaboration tools
  • Background in UX/UI, Design Ops, or Frontend Development
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
 
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