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Customer Success Enablement Manager Jobs (NOW HIRING)

Sword Health

Customer Success Enablement Manager

$117K - $184K/yr

Collaborate with Customer Success leadership to create and manage enablement projects, such as playbooks for managers, training tracks, and certification programs. * Analyze and track performance ...

DISCO

Customer Success Enablement Manager

Austin, TX · On-site

Your Impact The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They ...

Pax8

Partner Success Enablement Manager

Denver, CO · On-site +1

$80K/yr

Understanding of partner or customer lifecycle concepts such as adoption and retention * Familiarity with enablement technologies such as LMS, CRM or content platforms * Ability to manage multiple ...

Yotpo

Enablement Manager, Customer Success

New York, NY

$110K - $125K/yr

The CS Enablement Manager is a key partner to our global Customer Success organization, ensuring our teams are fully equipped to deliver strategic value, drive retention, and uncover opportunities ...

VitalSource Technologies

Enablement Manager

$68K - $84K/yr

Hands-on experience with CRM or customer success platforms (e.g., Salesforce, ChurnZero). * Experience developing or delivering training, onboarding, or customer enablement content. Preferred Skills:

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Customer Success Enablement Manager information

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How much do customer success enablement manager jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer success enablement manager in the United States is $57.18, according to ZipRecruiter salary data. Most workers in this role earn between $45.67 and $68.27 per hour, depending on experience, location, and employer.

How does a Customer Success Enablement Manager typically collaborate with other departments to drive customer outcomes?

A Customer Success Enablement Manager frequently partners with teams such as Sales, Product, and Marketing to ensure customer-facing teams have the tools, training, and resources needed to deliver value to clients. This role often involves coordinating onboarding programs, sharing customer feedback with Product, and aligning messaging with Marketing to ensure consistency. Effective collaboration helps streamline processes, reduce silos, and ultimately enhances the overall customer experience. Regular cross-functional meetings and feedback loops are common practices in this role.

What is the difference between Customer Success Enablement Manager vs Customer Success Manager?

AspectCustomer Success Enablement ManagerCustomer Success Manager
Primary FocusDeveloping training, resources, and tools to enable customer success teamsManaging customer relationships and ensuring customer satisfaction
Required SkillsTraining design, process improvement, cross-team collaborationCustomer communication, relationship management, problem-solving
Work EnvironmentInternal teams, cross-departmental collaborationCustomer-facing interactions, account management
Common CertificationsCustomer success certifications, training or instructional design credentialsCustomer success certifications, account management certifications

The Customer Success Enablement Manager focuses on empowering customer success teams through training and resources, while the Customer Success Manager directly manages customer relationships. Both roles require strong communication skills, but their core responsibilities differ significantly in scope and focus.

What is a Customer Success Enablement Manager?

A Customer Success Enablement Manager is responsible for equipping customer success teams with the tools, training, processes, and resources they need to effectively support and retain customers. They work closely with cross-functional teams to develop onboarding programs, create best practices, and implement strategies that enhance customer experience. Their goal is to drive customer satisfaction, reduce churn, and ensure the success teams are well-prepared to meet client needs.

What are the key skills and qualifications needed to thrive as a Customer Success Enablement Manager, and why are they important?

To thrive as a Customer Success Enablement Manager, you need a strong background in customer success methodologies, training program development, and data-driven process improvement, usually supported by a relevant bachelor's degree. Familiarity with CRM platforms (like Salesforce), enablement tools (such as Gainsight or Seismic), and customer analytics software is highly valued. Exceptional communication, coaching, and organizational skills help you drive team performance and foster cross-functional collaboration. These abilities are essential for developing high-impact enablement strategies that improve customer satisfaction and retention.
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Customer Success Enablement Manager jobs near you
Infographic showing various Customer Success Enablement Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $118,941 per year, or $57.2 per hour.
Senior Customer Success Enablement Manager

Senior Customer Success Enablement Manager

Intercom

San Francisco, CA • On-site

$167K - $199K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Senior Customer Success Enablement Manager

San Francisco, California

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Intercom's Customer Success organization is scaling to meet the demands of a growing book of business and an increasingly complex customer landscape. We're seeking a Senior Customer Success Enablement Manager based in San Francisco to serve as a strategic business partner to our Customer Success leadership team.

This role blends execution and strategic advisory. You'll build and ship enablement programs end-to-end, and you'll partner with senior leaders to shape direction, drive decisions, and bring a clear point of view to every stakeholder conversation. The right person identifies the gap, recommends the path forward, and moves the work.

You'll be on a team of two, directly supporting the full Customer Success organization across Scale, High-touch, and Enterprise.

What will I be doing?

Reporting to the Senior Manager Enablement, you will co-lead Customer Success enablement efforts and support global program launches. You will:

  • Partner directly with Customer Success Directors to define enablement priorities that align to retention, expansion, and customer health goals across all segments - bringing recommendations and proposed direction.
  • Proactively identify gaps, risks, and opportunities across the Success org and translate them into recommendations.
  • Own the measurement framework for CSM performance - connecting program activity to behavior change to business outcomes. Leveraging tools to diagnose gaps, target interventions, and show lift.
  • Build and deliver onboarding, ongoing learning, and coaching programs that improve CSM performance across Scale, High-touch, and Enterprise motions.
  • Design playbooks, talk tracks, and tools tailored to each segment so CSMs drive adoption, surface expansion, and de-risk renewals.
  • Facilitate live and virtual training, workshops, and coaching yourself.
  • Own workstreams end-to-end - set direction, align stakeholders, drive execution, close the loop.
What skills do I need?
  • 8+ years in Customer Success, Customer Success Enablement, or GTM Enablement, with exposure to scaled and high-touch motions
  • Track record as both a builder and a strategic advisor - shipping programs yourself and influencing senior leaders on direction
  • Experience designing and delivering high-impact training programs, both in-person and virtually
  • Ability to influence senior leaders and navigate ambiguity while driving clarity and results
  • Data-driven mindset with experience tracking enablement effectiveness and business outcomes
  • Track record of identifying issues, forming recommendations with rationale, and driving them to a decision
  • Project management and cross-functional collaboration
  • Knowledge of Customer Success processes and methodologies such as MEDDICC or Command of the Message
Bonus skills & attributes
  • Experience in a high-growth B2B SaaS company
  • Familiarity with Success sales tools including Salesforce, Gong, and Claude
  • Experience working with globally distributed teams
  • Comfort operating in a fast-paced and evolving environment
Benefits

We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $167,000-$199,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

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