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Customer Success Enablement Manager Jobs (NOW HIRING)

DISCO

Customer Success Enablement Manager

Austin, TX · On-site

$100K - $125K/yr

Your Impact The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They ...

DISCO

Customer Success Enablement Manager

Austin, TX · On-site

Your Impact The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They ...

Figma

Customer Enablement Manager

San Francisco, CA · On-site +1

As a Customer Enablement Manager, you'll work directly with some of our largest customers to help ... Understand customer goals and success metrics, and use product data to inform proactive engagement ...

Figma

Customer Enablement Manager

San Francisco, CA · On-site

As a Customer Enablement Manager, you'll work directly with some of our largest customers to help ... Understand customer goals and success metrics, and use product data to inform proactive engagement ...

Powerfleet

Sales Enablement Manager

Working closely with Sales, Marketing, Product Management, Customer Success, and Revenue Operations, the Sales Enablement Manager develops scalable programs that accelerate ramp time, improve sales ...

Jobgether

Working closely with Sales, Marketing, Product, and Customer Success functions, you will translate ... enablement initiatives. * Strong project management abilities with experience managing multiple ...

Fello

Enablement Manager

You will own GTM enablement across Sales and Customer Success: onboarding and ramp, ongoing skills programs, certifications, product enablement and rollout program management for new tools, plays ...

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Customer Success Enablement Manager information

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How much do customer success enablement manager jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for customer success enablement manager in the United States is $57.18, according to ZipRecruiter salary data. Most workers in this role earn between $45.67 and $68.27 per hour, depending on experience, location, and employer.

How does a Customer Success Enablement Manager typically collaborate with other departments to drive customer outcomes?

A Customer Success Enablement Manager frequently partners with teams such as Sales, Product, and Marketing to ensure customer-facing teams have the tools, training, and resources needed to deliver value to clients. This role often involves coordinating onboarding programs, sharing customer feedback with Product, and aligning messaging with Marketing to ensure consistency. Effective collaboration helps streamline processes, reduce silos, and ultimately enhances the overall customer experience. Regular cross-functional meetings and feedback loops are common practices in this role.

What is the difference between Customer Success Enablement Manager vs Customer Success Manager?

AspectCustomer Success Enablement ManagerCustomer Success Manager
Primary FocusDeveloping training, resources, and tools to enable customer success teamsManaging customer relationships and ensuring customer satisfaction
Required SkillsTraining design, process improvement, cross-team collaborationCustomer communication, relationship management, problem-solving
Work EnvironmentInternal teams, cross-departmental collaborationCustomer-facing interactions, account management
Common CertificationsCustomer success certifications, training or instructional design credentialsCustomer success certifications, account management certifications

The Customer Success Enablement Manager focuses on empowering customer success teams through training and resources, while the Customer Success Manager directly manages customer relationships. Both roles require strong communication skills, but their core responsibilities differ significantly in scope and focus.

What is a Customer Success Enablement Manager?

A Customer Success Enablement Manager is responsible for equipping customer success teams with the tools, training, processes, and resources they need to effectively support and retain customers. They work closely with cross-functional teams to develop onboarding programs, create best practices, and implement strategies that enhance customer experience. Their goal is to drive customer satisfaction, reduce churn, and ensure the success teams are well-prepared to meet client needs.

What are the key skills and qualifications needed to thrive as a Customer Success Enablement Manager, and why are they important?

To thrive as a Customer Success Enablement Manager, you need a strong background in customer success methodologies, training program development, and data-driven process improvement, usually supported by a relevant bachelor's degree. Familiarity with CRM platforms (like Salesforce), enablement tools (such as Gainsight or Seismic), and customer analytics software is highly valued. Exceptional communication, coaching, and organizational skills help you drive team performance and foster cross-functional collaboration. These abilities are essential for developing high-impact enablement strategies that improve customer satisfaction and retention.
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What cities are hiring for Customer Success Enablement Manager jobs? Cities with the most Customer Success Enablement Manager job openings:
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Customer Success Enablement Manager jobs near you
Infographic showing various Customer Success Enablement Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $118,941 per year, or $57.2 per hour.

Senior Customer Success Enablement Manager

Fin

San Francisco, CA • On-site, Remote

$167K - $199K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

What's the opportunity? 

Intercom's Customer Success organization is scaling to meet the demands of a growing book of business and an increasingly complex customer landscape. We're seeking a Senior Customer Success Enablement Manager based in San Francisco to serve as a strategic business partner to our Customer Success leadership team.

This role blends execution and strategic advisory. You'll build and ship enablement programs end-to-end, and you'll partner with senior leaders to shape direction, drive decisions, and bring a clear point of view to every stakeholder conversation. The right person identifies the gap, recommends the path forward, and moves the work.

You'll be on a team of two, directly supporting the full Customer Success organization across Scale, High-touch, and Enterprise.

What will I be doing? 

Reporting to the Senior Manager Enablement, you will co-lead Customer Success enablement efforts and support global program launches. You will:

  • Partner directly with Customer Success Directors to define enablement priorities that align to retention, expansion, and customer health goals across all segments - bringing recommendations and proposed direction.
  • Proactively identify gaps, risks, and opportunities across the Success org and translate them into recommendations.
  • Own the measurement framework for CSM performance - connecting program activity to behavior change to business outcomes. Leveraging tools to diagnose gaps, target interventions, and show lift.
  • Build and deliver onboarding, ongoing learning, and coaching programs that improve CSM performance across Scale, High-touch, and Enterprise motions.
  • Design playbooks, talk tracks, and tools tailored to each segment so CSMs drive adoption, surface expansion, and de-risk renewals.
  • Facilitate live and virtual training, workshops, and coaching yourself.
  • Own workstreams end-to-end - set direction, align stakeholders, drive execution, close the loop.
What skills do I need? 
  • 8+ years in Customer Success, Customer Success Enablement, or GTM Enablement, with exposure to scaled and high-touch motions
  • Track record as both a builder and a strategic advisor - shipping programs yourself and influencing senior leaders on direction
  • Experience designing and delivering high-impact training programs, both in-person and virtually
  • Ability to influence senior leaders and navigate ambiguity while driving clarity and results
  • Data-driven mindset with experience tracking enablement effectiveness and business outcomes
  • Track record of identifying issues, forming recommendations with rationale, and driving them to a decision
  • Project management and cross-functional collaboration 
  • Knowledge of Customer Success processes and methodologies such as MEDDICC or Command of the Message
Bonus skills & attributes 
  • Experience in a high-growth B2B SaaS company
  • Familiarity with Success sales tools including Salesforce, Gong, and Claude
  • Experience working with globally distributed teams
  • Comfort operating in a fast-paced and evolving environment
Benefits 

We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! 

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $167,000-$199,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

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