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Customer Success Enablement Manager Jobs (NOW HIRING)

OneStream, Inc.

$99K - $128K/yr

The Partner Success position bridges the gap between OneStream's internal teams--such as customer success, partner alliances and partner enablement --and its partners, managing the functional and ...

Sunbit

Enablement Manager, MedSpa

Los Angeles, CA · On-site +1

Enablement Manager, MedSpa LOCATION: Anywhere in California (field-based) REPORTS TO: Regional ... Customer-centric mindset with a passion for driving partner success and satisfaction. * Strong ...

Genetec

GTM Enablement Manager

Chicago, IL · Remote

Support readiness initiatives for internal sales, customer-facing, channel, and partner teams ... Define success metrics and measurement strategies for enablement programs * Measure effectiveness ...

Genetec

GTM Enablement Manager

Chicago, IL · Remote

Support readiness initiatives for internal sales, customer-facing, channel, and partner teams ... Define success metrics and measurement strategies for enablement programs * Measure effectiveness ...

Genetec

GTM Enablement Manager

Chicago, IL · On-site +1

Support readiness initiatives for internal sales, customer-facing, channel, and partner teams ... Define success metrics and measurement strategies for enablement programs * Measure effectiveness ...

Iru

GTM Enablement Lead

Miami, FL · On-site

... Customer Success, and Solutions Engineering, making sure our AEs, SDRs, CSMs, SEs, and their ... You'll start with one direct report, our GTM Enablement Manager, and partner with teams across the ...

Verizon

Sales Enablement Manager

Rolling Meadows, IL · On-site

Role Overview The Sales Enablement Manager represents a strategic role designed to accelerate ... Sales, Customer Success, and Support. It also ensures our Marketing channels effectively ...

Ascend Learning

This includes designing and delivering new hire training for sales and customer success teams to ... Change Management, Communication & Training Lead enablement efforts that support adoption of ...

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Customer Success Enablement Manager information

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How much do customer success enablement manager jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer success enablement manager in the United States is $57.18, according to ZipRecruiter salary data. Most workers in this role earn between $45.67 and $68.27 per hour, depending on experience, location, and employer.

What is a customer success enablement manager?

A Customer Success Enablement Manager is responsible for equipping customer success teams with the tools, training, processes, and resources they need to effectively support and retain customers. They work closely with cross-functional teams to develop onboarding programs, create best practices, and implement strategies that enhance customer experience. Their goal is to drive customer satisfaction, reduce churn, and ensure the success teams are well-prepared to meet client needs.

How does a customer success enablement manager typically collaborate with other departments to drive customer outcomes?

A Customer Success Enablement Manager frequently partners with teams such as Sales, Product, and Marketing to ensure customer-facing teams have the tools, training, and resources needed to deliver value to clients. This role often involves coordinating onboarding programs, sharing customer feedback with Product, and aligning messaging with Marketing to ensure consistency. Effective collaboration helps streamline processes, reduce silos, and ultimately enhances the overall customer experience. Regular cross-functional meetings and feedback loops are common practices in this role.

What are the key skills and qualifications needed to thrive as a customer success enablement manager, and why are they important?

To thrive as a Customer Success Enablement Manager, you need a strong background in customer success methodologies, training program development, and data-driven process improvement, usually supported by a relevant bachelor's degree. Familiarity with CRM platforms (like Salesforce), enablement tools (such as Gainsight or Seismic), and customer analytics software is highly valued. Exceptional communication, coaching, and organizational skills help you drive team performance and foster cross-functional collaboration. These abilities are essential for developing high-impact enablement strategies that improve customer satisfaction and retention.

What is the difference between Customer Success Enablement Manager vs Customer Success Manager?

AspectCustomer Success Enablement ManagerCustomer Success Manager
Primary FocusDeveloping training, resources, and tools to enable customer success teamsManaging customer relationships and ensuring customer satisfaction
Required SkillsTraining design, process improvement, cross-team collaborationCustomer communication, relationship management, problem-solving
Work EnvironmentInternal teams, cross-departmental collaborationCustomer-facing interactions, account management
Common CertificationsCustomer success certifications, training or instructional design credentialsCustomer success certifications, account management certifications

The Customer Success Enablement Manager focuses on empowering customer success teams through training and resources, while the Customer Success Manager directly manages customer relationships. Both roles require strong communication skills, but their core responsibilities differ significantly in scope and focus.

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Customer Success Enablement Manager jobs near you
Infographic showing various Customer Success Enablement Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $118,941 per year, or $57.2 per hour.

Large Law Customer Success Manager (Kansas City/St. Louis)

Kansas City, MO • On-site

LexisNexis
IT Services • 10K+ employees
Learn more about LexisNexisexternal

Full-time

Posted 29 days ago

LexisNexis rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Are you passionate about helping legal professionals transform the way they work through technology and AI?
Do you thrive in strategic customer-facing roles where you can drive measurable business outcomes and lasting partnerships?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).
About the Role
This role requires residing in Kansas City, KS/MO or St. Louis, MO.
The Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers. These accounts require a strong understanding of complex legal workflows, stakeholder dynamics, technology adoption, and the evolving role of AI in legal work.
This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.
The Large Law Customer Success Manager serves as a trusted advisor to customer stakeholders, guiding success planning, workflow adoption, and change management across sophisticated legal environments. The ideal candidate brings executive presence, commercial acumen, strong customer engagement skills, and a modern customer success mindset grounded in value realization and measurable business outcomes.
Responsibilities
  • Manage a portfolio of Large Law Accounts and serve as the primary customer success lead responsible for adoption, workflow transformation, customer value, retention, and usage growth.
  • Build trusted advisor relationships with customer stakeholders and develop tailored success plans aligned to firm goals, legal workflows, and business priorities.
  • Drive customer adoption and value realization by helping firms embed LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work.
  • Partner cross-functionally with Client Managers, Sales, Product, Marketing, and Enablement on account planning, executive business reviews, renewal support, expansion opportunities, and risk mitigation.
  • Use customer health, engagement, and usage data to identify adoption barriers, guide change management, and drive proactive outreach that improves retention and growth.
  • Support customer engagement strategies that increase awareness, usage, and measurable value across practice groups, departments, and key stakeholder audiences.
  • Serve as the voice of the customer by sharing account insights, workflow needs, and product feedback with internal stakeholders to improve the customer experience and inform future enhancements.

Requirements
  • JD degree and experience working with law firms, legal professionals, or legal technology.
  • Experience in customer success, account management, consulting, legal technology, enterprise software, or solution adoption roles supporting complex customer environments.
  • Understanding of large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation.
  • Demonstrated ability to build strong customer relationships, lead strategic customer conversations, support change management, and deliver value-based engagement plans.
  • Experience using product usage, customer health, and engagement data to guide account strategy, improve retention, and support broader adoption and expansion.
  • Proficiency with CRM, customer success, enablement, analytics, and AI-powered tools, including Salesforce, Gong, Seismic, Tableau, and LLM-based technologies or similar platforms.

Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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