Customer Enablement Manager Jobs in Michigan (NOW HIRING)

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

• Own the Enablement Strategy & Roadmap: Set and drive Crowe's firmwide AI Enablement strategy across internal business units, international affiliates, and select client programs - translating leadership priorities into a concrete, sequenced roadmap and being accountable for its execution.

• Design & Deliver the Learning Curriculum: Own a multi-level AI training curriculum spanning foundational to advanced skills across the firm's tool portfolio (e.g., ChatGPT Enterprise, Microsoft Copilot, Claude). Design, facilitate, and continuously refresh workshops, demos, intern programs, and community sessions.

• Lead the AI Champion Community: Run the firmwide AI Guild / champion network - office hours, recurring sessions, and resource sharing - building the peer ecosystem that sustains adoption beyond live facilitation.

• Own Enablement Content & Assets: Direct the creation and maintenance of enablement materials, guides, reference libraries, the AI Hub / "which tool when" resources, and a short-form video pipeline (scripting through production and hosting).

• Own Adoption Analytics & Executive Reporting: Produce recurring adoption and usage reporting across the AI tool portfolio for senior firm leadership, and build the impact measurement frameworks (baselines, value taxonomy) that translate usage into demonstrable business value.

• Lead AI Governance & Responsible Use: Maintain and evolve the firm's AI governance framework - autonomy tiers, intake and evaluation, and responsible-use guidance - partnering with AI Governance, InfoSec, and IT on approvals and policy.

• Evaluate Tools & Manage Vendor Relationships: Lead early testing of new AI tools and features, gather and synthesize user feedback, and manage relationships with technology partners (e.g., Microsoft) and emerging-tool vendors, feeding requirements back to providers.

• Shape Enablement Platforms: Contribute to the design and content architecture of scalable enablement platforms (e.g., an AI fluency coaching platform) that extend reach beyond instructor-led delivery.

• Manage Stakeholders & Advocate: Serve as the senior point of contact for AI enablement across business units and represent Crowe's AI programs in internal and external forums as an advocate for responsible AI innovation and adoption.

• Lead & Develop Talent: Serve as hiring manager and mentor for junior enablement staff and coordinate the work of contributors supporting enablement initiatives.

• 5-8+ years of experience in technology enablement, learning and development, digital or AI transformation, or change management - including demonstrated ownership of programs end-to-end.

• Proven ability to translate technical and analytical concepts for both non-technical and senior leadership audiences.

• Hands-on depth with enterprise AI platforms such as Microsoft Copilot, ChatGPT, and Claude, including practical understanding of effective and responsible use, including expertise building custom GPTs, Copilot Studio agents, or equivalent.

• Track record designing and delivering training, workshops, or change-management programs at scale.

• 3+ years of experience owning metrics and reporting, and presenting adoption or impact results to leadership.

• Demonstrated stakeholder management across multiple business units and with external technology vendors.

• Strong organizational, documentation, and communication skills with a high attention to detail.

• Deep passion, curiosity and hunger for continuous learning and experimentation with emerging AI tools. Stays current with rapidly evolving generative AI capabilities and best practices, translating advances in areas such as prompt engineering, context engineering, AI agents, model evaluation, and orchestration into practical enterprise use cases.

• Bachelor's degree

• Experience building or architecting enablement platforms, instructional design, or adult-learning programs.

• Experience with developing and leveraging AI governance, risk, and responsible-use frameworks.

• Hands-on experience building and deploying production AI agents on enterprise platforms-not solely evaluating or managing AI initiatives-with demonstrated success integrating agents into real business workflows and systems

• Experience in the professional services industry, especially audit, accounting, tax, and consulting.

• 2+ years of people leadership or mentoring experience, including hiring.

• Experience with internal communications, content creation, or video production.

• Proficiency with Microsoft Office 365 and collaboration tools (e.g., Teams, SharePoint).

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $87,200.00 - $179,500.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe provides professional services through two separate entities: Crowe LLP delivers audit and attest services, and Crowe Advisory LLC provides tax, advisory, consulting, and other nonattest services.

The Crowe Global network consists of more than 300 independent accounting and advisory services firms in more than 150 countries around the globe, making it one of the largest accounting networks in the world*. As independent members of Crowe Global, Crowe LLP and Crowe Advisory LLC serve clients worldwide. (*As of July 2026)

Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation