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Customer Enablement Jobs (NOW HIRING)

Figma

Customer Enablement Manager

San Francisco, CA · On-site +1

As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement ...

Crusoe

Director, Customer Enablement

San Francisco, CA · On-site

About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are ...

New

Databricks

Customer Enablement Specialist

Bellevue, WA · On-site

$86K - $119K/yr

The Customer Enablement Specialist turns that reach into results. You connect engaged learners to structured training plans that drive product adoption, customer success, and measurable business ...

Crusoe

Director, Customer Enablement

San Francisco, CA · On-site

About This Role Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own how customers are ...

Figma

Customer Enablement Manager

San Francisco, CA · On-site

As a Customer Enablement Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement ...

mSupply

Customer Enablement Specialist

$90K - $120K/yr

The Customer Enablement Specialist, National Accounts serves as the activation lead between a signed national accounts agreement and realized revenue. Once a national accounts agreement is closed by ...

Crusoe

Director, Customer Enablement

San Francisco, CA · On-site

Customer Enablement and Adoption * Content Strategy: Partner with Product and Marketing teams to define the enablement roadmap, ensuring customers have timely access to the resources needed for ...

New

Absorb Software

Director, Customer Enablement

You'll oversee customer education, and enablement programs while building a world-class customer learning experience through Absorb Academy, powered by our own platform. This role sits at the ...

Verve, Inc.

Customer Enablement Manager

Los Angeles, CA · On-site

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

Toptal

Manager, Customer Enablement - US-Based

As a Manager of Customer Enablement, your mission is to equip our revenue-generating teams with the knowledge, skills, tools, and processes they need to sell confidently and effectively. You combine ...

Verve, Inc.

Customer Enablement Manager

Fort Worth, TX · On-site

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

Verve, Inc.

Customer Enablement Manager

Chicago, IL · On-site

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

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Customer Enablement information

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How much do customer enablement jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer enablement in the United States is $57.18, according to ZipRecruiter salary data. Most workers in this role earn between $45.67 and $68.27 per hour, depending on experience, location, and employer.

What is customer enablement?

Customer enablement is the process of providing customers with the tools, resources, training, and support they need to successfully use a company’s products or services. The goal of customer enablement is to empower customers to achieve their desired outcomes, improve their experience, and maximize the value they receive. This often includes onboarding programs, knowledge bases, self-service resources, and ongoing support. Effective customer enablement can lead to higher customer satisfaction, retention, and advocacy.

What is the difference between Customer Enablement vs Customer Success Manager?

AspectCustomer EnablementCustomer Success Manager
Primary FocusProviding training, resources, and tools to empower customersEnsuring customer satisfaction and retention through relationship management
Work EnvironmentCollaborates with product, sales, and support teams to develop educational contentWorks closely with customers post-sale to optimize product usage and renewals
CredentialsOften requires training, certifications in product or training methodologiesTypically has experience in account management, sales, or customer support

Customer Enablement focuses on equipping customers with knowledge and resources to maximize product value, while Customer Success Managers build ongoing relationships to ensure customer satisfaction and retention. Both roles are vital in the customer lifecycle but serve different strategic purposes.

What are the key skills and qualifications needed to thrive as a customer enablement professional?

To thrive as a Customer Enablement professional, you need a solid understanding of customer success processes, product knowledge, and often a background in training or support. Familiarity with CRM systems, learning management platforms, and customer analytics tools is commonly required, along with certifications like Certified Customer Success Manager (CCSM) being beneficial. Exceptional communication, problem-solving abilities, and a proactive approach to building customer relationships are standout soft skills. These competencies ensure customers are empowered to use products effectively, driving satisfaction, retention, and overall business growth.

How does a customer enablement professional typically collaborate with other departments to improve client outcomes?

Customer Enablement professionals work closely with teams such as Sales, Product, and Customer Success to ensure clients have the resources and training needed to fully utilize a product or service. They often coordinate onboarding sessions, create knowledge bases, and gather feedback from clients to relay to internal teams for continuous improvement. This cross-functional approach helps align messaging, address client pain points efficiently, and drive product adoption. Regular collaboration ensures that customer needs are met proactively and that any issues are resolved quickly.
More about Customer Enablement jobs
What cities are hiring for Customer Enablement jobs? Cities with the most Customer Enablement job openings:
What are the most commonly searched types of Customer Enablement jobs? The most popular types of Customer Enablement jobs are:
What states have the most Customer Enablement jobs? States with the most job openings for Customer Enablement jobs include:
What job categories do people searching Customer Enablement jobs look for? The top searched job categories for Customer Enablement jobs are:
Customer Enablement jobs near you
Infographic showing various Customer Enablement job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $118,941 per year, or $57.2 per hour.

Customer Enablement Specialist

Databricks

Bellevue, WA

Other

Re-posted 15 days ago

Job description

CSQ227R234

About the Role

*This role is required to work in a hybrid office setting in our Bellevue, WA office.

The Opportunity

Databricks runs some of the largest customer enablement programs in the industry - workshops, digital courses, labs, and webinars that reach thousands of users. The Customer Enablement Specialist turns that reach into results. You connect engaged learners to structured training plans that drive product adoption, customer success, and measurable business impact.

This isn't a sales or business development role - every conversation begins with an existing Databricks user or program participant. Your focus is on helping those customers move from initial interest to tangible capability: skilled teams, completed training milestones, and activated use cases.

You'll manage a broad portfolio of accounts, supporting new and emerging personas - business users, analysts, and app developers - and helping them succeed with Databricks' latest innovations in AI/BI, Databricks Apps, and agent-based development.

What You'll Do
  • Convert participation in Databricks' scale programs (webinars, workshops, digital learning) into structured training engagements.
  • Own a high-volume enablement pipeline - identifying learner needs, recommending tailored paths, and tracking adoption progress.
  • Deliver engaging L100-L200 sessions and demos to help new personas understand what's possible with Databricks.
  • Build enablement plans for each account, tracking trained users, completion rates, and milestone achievement.
  • Partner with Customer Success Managers (CSMs), Account Executives (AEs), and senior CEAs to align training with customer goals and renewal cycles.
  • Report key metrics - trained accounts, learner growth, conversion rates, and training revenue - using data to guide your priorities.
  • Provide structured feedback to program and curriculum teams to sharpen future customer learning experiences.
What You Bring
  • 2-4 years in a technical, customer-facing role - technical training, pre-sales, enablement, or customer success preferred.
  • Hands-on familiarity with modern data and analytics platforms (Databricks, cloud SQL, BI tools, or data lakes).
  • Confidence delivering introductory technical content to non-expert audiences.
  • Working knowledge of AI/ML concepts - able to explain how Databricks enables practical use cases.
  • Strong communication skills and a consultative approach: discover needs, recommend paths, and gain commitment.
  • A data-driven mindset with strong organizational habits and comfort managing many concurrent accounts.
  • Team-first attitude - proactive collaborator who knows when to escalate for deeper technical support.
Bonus Points
  • Databricks certifications or willingness to certify (Data Engineer Associate, Databricks certifications (or willingness to obtain within 6 months).
  • Background in SaaS, cloud, or data platforms; familiarity with BI or AI/BI tools (Databricks Genie, Tableau, Power BI).
  • Exposure to Databricks Apps, REST APIs, or AI agent concepts.
  • Experience in a role with enablement or training-related revenue metrics.
Why This Role, Why Now

New products create new skill gaps. As Databricks expands into AI/BI, Databricks Apps, and agent-based development, a new wave of users - business analysts, app builders, domain experts - needs to get skilled up quickly. The depth CEA team focuses on the complex, strategic, and deeply technical. This role focuses on the broad middle: high volume, new personas, and the scale-to-commitment motion that turns digital participation into real adoption. It is a high-visibility, high-impact position with a clear growth path into senior CEA work as you build depth and track record.

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