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Customer Enablement Jobs (NOW HIRING)

Metrc, LLC

Enablement Operations Manager

Lakeland, FL · On-site

Customer Enablement is how Metrc's regulatory partners and licensees learn, adopt, and succeed with our platform. Delivering that at scale requires more than great content. It requires disciplined ...

New

Metrc LLC

Enablement Operations Manager

Customer Enablement is how Metrc's regulatory partners and licensees learn, adopt, and succeed with our platform. Delivering that at scale requires more than great content. It requires disciplined ...

New

Profound

Customer Enablement Manager

New York, NY · On-site

$85K - $160K/yr

As Customer Enablement Manager, you will own onboarding and enablement for our Scaled and Mid-Market customers, ensuring stakeholders are set up for success from day one. You will run onboarding at ...

Figma

Manager, Customer Enablement

San Francisco, CA · On-site +1

As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with select Mid-Market, Enterprise, and Strategic customers. You'll help shape the strategy of the CEM team, coach ...

Verve, Inc.

Customer Enablement Manager

Fort Worth, TX · On-site

$70K - $85K/yr

Our team is looking for a Customer Enablement Manager. We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

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How much do customer enablement jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer enablement in the United States is $57.18, according to ZipRecruiter salary data. Most workers in this role earn between $45.67 and $68.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Enablement professional, and why are they important?

To thrive as a Customer Enablement professional, you need a solid understanding of customer success processes, product knowledge, and often a background in training or support. Familiarity with CRM systems, learning management platforms, and customer analytics tools is commonly required, along with certifications like Certified Customer Success Manager (CCSM) being beneficial. Exceptional communication, problem-solving abilities, and a proactive approach to building customer relationships are standout soft skills. These competencies ensure customers are empowered to use products effectively, driving satisfaction, retention, and overall business growth.

How does a Customer Enablement professional typically collaborate with other departments to improve client outcomes?

Customer Enablement professionals work closely with teams such as Sales, Product, and Customer Success to ensure clients have the resources and training needed to fully utilize a product or service. They often coordinate onboarding sessions, create knowledge bases, and gather feedback from clients to relay to internal teams for continuous improvement. This cross-functional approach helps align messaging, address client pain points efficiently, and drive product adoption. Regular collaboration ensures that customer needs are met proactively and that any issues are resolved quickly.

What is customer enablement?

Customer enablement is the process of providing customers with the tools, resources, training, and support they need to successfully use a company’s products or services. The goal of customer enablement is to empower customers to achieve their desired outcomes, improve their experience, and maximize the value they receive. This often includes onboarding programs, knowledge bases, self-service resources, and ongoing support. Effective customer enablement can lead to higher customer satisfaction, retention, and advocacy.

What job makes $10,000 a month without a degree?

In customer enablement roles, high-level positions such as customer success managers or enterprise account executives can earn $10,000 or more monthly, especially with experience and strong sales or relationship skills. These roles often require excellent communication, industry knowledge, and sometimes certifications but not necessarily a college degree.

What is the difference between Customer Enablement vs Customer Success Manager?

AspectCustomer EnablementCustomer Success Manager
Primary FocusProviding training, resources, and tools to empower customersEnsuring customer satisfaction and retention through relationship management
Work EnvironmentCollaborates with product, sales, and support teams to develop educational contentWorks closely with customers post-sale to optimize product usage and renewals
CredentialsOften requires training, certifications in product or training methodologiesTypically has experience in account management, sales, or customer support

Customer Enablement focuses on equipping customers with knowledge and resources to maximize product value, while Customer Success Managers build ongoing relationships to ensure customer satisfaction and retention. Both roles are vital in the customer lifecycle but serve different strategic purposes.

More about Customer Enablement jobs
What cities are hiring for Customer Enablement jobs? Cities with the most Customer Enablement job openings:
What are the most commonly searched types of Customer Enablement jobs? The most popular types of Customer Enablement jobs are:
What states have the most Customer Enablement jobs? States with the most job openings for Customer Enablement jobs include:
What job categories do people searching Customer Enablement jobs look for? The top searched job categories for Customer Enablement jobs are:
Customer Enablement jobs near you
Infographic showing various Customer Enablement job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $118,941 per year, or $57.2 per hour.
Principal Consultant - Customer Enablement

Principal Consultant - Customer Enablement

Talkdesk

Denver, CO • On-site

Full-time

Posted 15 days ago

Job description

Principal Enablement Consultant
About Talkdesk
Talkdesk® is a global AI-powered cloud contact center leader, committed to revolutionizing customer experiences through intelligent automation and innovative solutions.
About the Role
As a Principal Enablement Consultant, you will specialize in leveraging Talkdesk AI and broader platform capabilities to drive exceptional customer experiences and achieve strategic business outcomes. You will empower internal teams, customers and partners to maximize the value of Talkdesk, with a strong focus on how AI can enhance existing features and inform future innovation.
Key Responsibilities
  • Talkdesk AI & Platform Mastery:
    • Develop deep expertise across the Talkdesk platform, with a primary focus on Talkdesk AI and its integration with other features to optimize customer journeys and contact center efficiency.
  • Strategic Enablement for AI & Platform Adoption:
    • Design and deliver product technical training for internal teams and customers, emphasizing the synergistic power of Talkdesk AI and other platform features to achieve business objectives.
    • Collaborate closely with Product, Engineering, Sales, and Customer Success to align enablement strategies with product roadmaps and customer needs. Champion best practices for leveraging Talkdesk AI and the broader platform.
  • Integration Architecture & Technical Enablement:
    • Provide deep expertise in integration patterns and best practices across the Talkdesk platform, including APIs, webhooks, middleware, and custom JavaScript-based automation.
    • Develop and deliver enablement assets and technical guidance that empower internal teams, partners, and customers to successfully implement and maintain integrations following industry standards for security, reliability, and performance.
  • AI-Driven CX Enhancement:
    • Analyze existing Talkdesk product functionality and identify opportunities where AI can be strategically applied to improve customer experience, streamline workflows, and drive greater value.
    • Gather and synthesize customer and internal feedback on Talkdesk AI and platform usage, providing actionable insights to Product and Engineering teams to drive future AI innovation and product development.
  • Expert Consultation & Problem Solving:
    • Serve as a senior point of contact for complex inquiries related to Talkdesk AI and platform capabilities, providing expert guidance and solutions to internal teams and customers.

Qualifications & Experience
  • 5+ years in customer experience, contact center technology, or related roles, with a strong understanding of AI applications and cloud contact center platforms.
  • Demonstrated ability to analyze complex systems and identify opportunities for AI-driven improvements.
  • Proven experience in enabling adoption of SaaS solutions, including AI-powered features, with a focus on achieving tangible business results.
  • Excellent communication, presentation, and facilitation skills, with the ability to convey technical concepts and strategic recommendations effectively.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing enablement needs.
  • Experience working directly with customers and internal stakeholders to gather feedback and drive product improvements.
  • Ability to work cross-functionally, influence decision-making, and drive customer adoption initiatives

Nice to Have
  • Previous experience in product management, technical consulting, or solutions architecture within the contact center space.
  • Familiarity with data analysis and its application to improving customer experience and AI effectiveness.
  • Deep understanding of the Talkdesk product suite and its various features.
  • Additional languages (English, French, Spanish, Portuguese) are a plus.

Why Join Talkdesk?
Be a key driver of AI innovation within a leading cloud contact center platform. Shape the future of customer experience by leveraging cutting-edge technology. Collaborate with a high-performing team in a dynamic and rewarding environment. Enjoy competitive benefits and significant opportunities for professional growth.
Ready to innovate and empower with Talkdesk AI? Apply today!
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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