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Customer Retention Jobs (NOW HIRING)

Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

About the role As a Tier 1 Customer Retention Specialist specializing in customer Retention in a niche, membership-driven industry. You will be responsible for preserving and enhancing customer ...

Guardian Alarm

Customer Retention Manager

Southfield, MI · On-site

$13 - $18/hr

The Customer Retention Manager is responsible for leading Guardian Alarm's customer retention team and driving initiatives designed to improve customer loyalty, reduce attrition, and increase ...

New

Guardian Alarm

Customer Retention Manager

Southfield, MI · On-site

$13 - $18/hr

The Customer Retention Manager is responsible for leading Guardian Alarm's customer retention team and driving initiatives designed to improve customer loyalty, reduce attrition, and increase ...

New

CPI Security

Customer Retention Specialist

Charlotte, NC

$50K - $80K/yr

Customer Retention Specialist Charlotte, North Carolina, United States CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join ...

Epos Now Group

Customer Retention Agent

Orlando, FL

Customer Retention Agent Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - we take it ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · Hybrid

$13 - $18/hr

Customer Retention Specialist Job Category: Customer Operations Full-Time Hybrid Southfield, MI, USA Description General Purpose & Essential Duties: The Customer for Life Specialist is responsible ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

The Customer for Life Specialist is responsible for delivering exceptional customer service and solutions through implementation of customer retention strategies to increase loyalty and retain ...

Guardian Alarm

Customer Retention Specialist

Southfield, MI · On-site

$13 - $18/hr

The Customer for Life Specialist is responsible for delivering exceptional customer service and solutions through implementation of customer retention strategies to increase loyalty and retain ...

CPI Security

Customer Retention Specialist

Charlotte, NC · On-site

$50K - $80K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more ...

Epos Now Group

Customer Retention Agent

Orlando, FL · On-site

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

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Customer Retention information

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How much do customer retention jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for customer retention in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is a customer retention job?

A customer retention job involves developing strategies to keep existing customers engaged and loyal to a company or brand. Roles often include analyzing customer data, creating loyalty programs, and working with marketing or sales teams to improve customer satisfaction and reduce churn. Skills in communication, data analysis, and familiarity with customer relationship management (CRM) tools are typically required.

What are the key skills and qualifications needed to thrive in the Customer Retention position, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

How can I make 2000 a week working from home?

Customer retention roles often pay hourly or commission-based wages, and earning $2000 weekly typically requires high sales volume, strong communication skills, and experience with CRM tools. Many positions offer flexible schedules, but reaching this income level may involve working full-time, taking on multiple clients, or pursuing advanced certifications to increase earning potential.

What is a Customer Retention job?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What job makes $10,000 a month without a degree?

In customer retention roles, high earnings can be achieved through commission, bonuses, or performance-based incentives, especially in sales or account management positions. These jobs often require strong communication skills, industry knowledge, and experience rather than formal degrees, and some professionals earn $10,000 or more monthly through successful client relationships and sales targets.

What are some common challenges faced in a Customer Retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What does customer retention do?

Customer retention involves strategies and activities that a customer retention specialist uses to keep existing customers engaged and loyal to a company. This role often includes analyzing customer data, developing loyalty programs, and providing excellent service to reduce churn and increase repeat business.
More about Customer Retention jobs
What cities are hiring for Customer Retention jobs? Cities with the most Customer Retention job openings:
What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
What states have the most Customer Retention jobs? States with the most job openings for Customer Retention jobs include:
What job categories do people searching Customer Retention jobs look for? The top searched job categories for Customer Retention jobs are:
Customer Retention jobs near you
Infographic showing various Customer Retention job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $37,495 per year, or $18 per hour.
Customer Retention Specialist (Tier 1)

Customer Retention Specialist (Tier 1)

Retention Express

Remote

$14.50 - $20/hr

Full-time

Posted 2 days ago

Job description

About Retention Express
Retention Express LLC is a leading, high-touch BPO contact support center specializing in retention solutions for membership and subscription-driven businesses. Our mission is to provide unparalleled customer experiences and first-call resolution, all while helping our clients retain their valued customers across all customer-contact channels. Headquartered in Atlanta, Georgia.
About the role
As a Tier 1 Customer Retention Specialist specializing in customer Retention in a niche, membership-driven industry. You will be responsible for preserving and enhancing customer relationships. Your primary duties will include taking high call volumes daily, resolving complex billing inquiries, handling customer retention efforts, and facilitating refunds when necessary. You play a pivotal role in ensuring customer satisfaction and loyalty for the brands we represent, primarily in the express car wash industry.
Excellent written and oral communication skills, and can convey details clearly at all touchpoints with the customer across all channels.
What you'll do
Operational Duties/Responsibilities...
  • We utilize a full tech stack of tools and programs, and you must be able to demonstrate your ability of prior use of tech platforms.
  • Respond to all customer support inquiries timely and accurately through our ticketing system platform.
  • Upholds our customer care standards by understanding, meeting, and exceeding specific KPIs including response times, resolution times, after call work, attention to detail, retention save metrics and more.
  • Brings their A game to every customer interaction across all channels including phone, texting, email, social media messenger and chat - live and passive.
  • Ability to prioritize work effectively, including successfully multitasking customer issues.
  • Comfortable using a wide variety of tech platforms and quickly becomes a PRO in them.
  • Prior experience in but not limited to POSs (Point of Sale software), Zendesk! or Fresh Desk, Slack, CRMs, TalkDesk, Zapier, NiceIn Contact, Google Suite, Ring Central and other CCaaS platforms.
  • Work effectively as part of a team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
  • Takes ownership and provides professional communication with our clients' customers at every touch point across all touchpoints.
  • Excellent written and oral skills and communicate details clearly across all touch points with the customer over all channels.
  • Accurate representation of the client, their product set and culture with each customer interactions with us.

Qualifications
We're Excited About You Because You...
  • College degree preferred.
  • Proven experience in customer service, with a strong track record of handling daily high-volume ticket resolutions and inbound calls, including issues and customer retention efforts.
  • Excellent communication skills, both verbal and written, with the ability to negotiate and communicate effectively with customers.
  • Communicate in English fluently, Spanish is a plus.
  • Proficiency in customer support software, POS systems, and other various tech stack tools.
  • Strong problem-solving abilities, focusing on finding creative solutions to billing disputes and retaining customers.
  • Motivated by success and taking pride in driving value back to our clients in reducing voluntary and involuntary churn to help them grow their business.
  • Ability to work independently and as part of a team.
  • Reliable, accountable, and own up to mistakes.
  • The role requires an appropriate work-from-home environment that supports handling high volumes of inbound calls. Including outbound calls, SMS, emails and chat follow-ups.

Company Values
Our Mission
At Retention Express, our mission is to deliver measurable customer and business outcomes by operating as a seamless extension of the brands we serve.
We combine highly trained remote teammates with secure, AI-powered voice and chat technology to protect revenue, strengthen customer loyalty, and elevate brand experience across every inbound interaction.
We operate with enterprise-level standards for performance, security, and accountability-because trust, consistency, and results matter.
We deliver outcomes at scale.
Values:
1. Customer Impact
We focus on outcomes, not just interactions.
2. Brand Integrity - "In Brand. For the Brand."
We operate as a true extension of our clients' teams.
3. Modern Technology & AI Enablement
We use technology to enhance performance, consistency, and scale.
4. Performance & Accountability
High standards drive consistent results.
5. Proactive Problem Solving
We anticipate issues and act before they escalate.
6. Operational Integrity & Documentation Excellence
Strong operations enable scale and trust.
7. Security, Data Protection & Compliance
Trust is built through disciplined data protection.
8. Responsible Growth & Fiscal Discipline
We scale sustainably and responsibly.
9. Trust-Based Flexibility
Flexibility is earned through reliability.

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