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Customer Retention Jobs in Ohio (NOW HIRING)

Beyond Finance

Client Retention Specialist (Remote)

Columbus, OH · On-site +1

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About The Role Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance's financial hardship programs. Our Retention Specialists play a ...

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How much do customer retention jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer retention in Ohio is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.84 per hour, depending on experience, location, and employer.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Ohio?

The most popular types of Customer Retention jobs in Ohio are:

What are popular job titles related to Customer Retention jobs in Ohio?

For Customer Retention jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Retention jobs in Ohio look for?

The top searched job categories for Customer Retention jobs in Ohio are:

What cities in Ohio are hiring for Customer Retention jobs?

Cities in Ohio with the most Customer Retention job openings:

Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Retention Specialist - State Farm Agent Team Member

Tracie Brown - State Farm Agent

Ashtabula, OH • On-site

$20K - $35K/yr

Full-time

PTO

Re-posted 14 days ago

Job description

Benefits:
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Competitive salary

You May Be a Great Fit as a Customer Retention Specialist at Tracie Brown State Farm Insurance Agency if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 2212 E. Prospect Rd Ashtabula Ohio 44004
At Tracie Brown State Farm Insurance Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention & Team Support Specialist to support ongoing customer relationships, contribute to office growth and support my licensed team. This position focuses on outreach, policy retention, team support and relationship maintenance.   This position will 
Responsibilities
  • Communicate with existing customers policy cancellations.
  • Assist with billing questions, problem solving and retention.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
Qualifications
  • Dependable and Reliable Attendance
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Thrives in a positive, team-centered environment
  • Curious about a career in insurance and future licensing opportunities
  • Must be coachable with a great attitude. 
  • Must be able to support licensed team members 
  • Hold yourself to a high standard