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Customer Retention Jobs in Ohio (NOW HIRING)

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

Consistently achieve customer retention, expansion, and adoption goals. Qualifications * Five or more years of experience in Customer Success, Strategic Account Management, Consulting, or a similar ...

thecenters

Retention Specialist

Cleveland, OH · On-site

This Retention Specialist position plays an important role in advancing our mission and supporting ... Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cleveland, OH · Remote

Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health. Location: Remote Ideal candidate must reside in:

Oakmont Education

Retention Specialist

Middletown, OH · On-site

Description Job Purpose The Retention Specialist will have a building-wide focus to assist a ... Excellent commitment to customer service * Superior time management skills to effectively oversee ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cincinnati, OH · Remote

Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health. Location: Remote Ideal candidate must reside in:

thecenters

Retention Specialist

Cleveland, OH · On-site

This Retention Specialist position plays an important role in advancing our mission and supporting ... Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness ...

thecenters

Retention Specialist

Cleveland, OH · On-site

This Retention Specialist position plays an important role in advancing our mission and supporting ... Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness ...

Oakmont Education

Retention Specialist

Middletown, OH · On-site

Job Type Full-time Description Job Purpose The Retention Specialist will have a building-wide focus ... Excellent commitment to customer service * Superior time management skills to effectively oversee ...

The Centers

Retention Specialist

Cleveland, OH · On-site

$19.23/hr

This Retention Specialist position plays an important role in advancing our mission and supporting ... Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness ...

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Jobs in Ohio

Customer Retention information

See Ohio salary details

$10

$17

$30

How much do customer retention jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer retention in Ohio is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.84 per hour, depending on experience, location, and employer.

What is a customer retention?

A Customer Retention job focuses on keeping existing customers engaged and satisfied to prevent them from leaving for competitors. This role involves analyzing customer behavior, addressing concerns, and implementing strategies like loyalty programs, personalized communication, and special offers. Professionals in this field work closely with sales, marketing, and support teams to enhance customer experience and long-term loyalty. Effective customer retention helps businesses increase revenue, reduce churn, and build strong relationships with their customers.

What are the key skills and qualifications needed to thrive in customer retention, and why are they important?

To thrive in Customer Retention, you need strong communication and problem-solving skills, industry knowledge, and often a background in customer service or account management. Familiarity with Customer Relationship Management (CRM) software and experience with analytics or feedback tools are typically beneficial. Outstanding candidates demonstrate empathy, patience, and persuasive negotiation abilities to handle sensitive customer situations. These skills are crucial to understanding customer needs, building loyalty, and effectively reducing churn for the organization.

What are some common challenges faced in a customer retention role, and how are they typically managed?

Professionals in Customer Retention often deal with challenges such as handling dissatisfied customers, resolving complaints efficiently, and proactively identifying reasons for potential churn. These challenges are usually managed through a blend of attentive listening, effective communication, and the use of CRM tools to track customer feedback and engagement trends. You'll collaborate closely with sales, product, and support teams to address issues holistically and implement retention strategies. Overcoming these challenges not only strengthens your problem-solving skills but also builds valuable relationships that benefit both the customer and the company.

What are the most commonly searched types of Customer Retention jobs in Ohio?

The most popular types of Customer Retention jobs in Ohio are:

What are popular job titles related to Customer Retention jobs in Ohio?

For Customer Retention jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Retention jobs in Ohio look for?

The top searched job categories for Customer Retention jobs in Ohio are:

What cities in Ohio are hiring for Customer Retention jobs?

Cities in Ohio with the most Customer Retention job openings:

Customer Retention jobs near you
Infographic showing various Customer Retention job openings in Ohio as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Manager, Retention Sales

RAND WORLDWIDE SUBSIDIARY INC

Independence, OH • On-site

$85K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Assist with the development and execution of strategies for staffing, call flow management, and contract coverage to support retention goals.

  • Provide direct management, coaching, and ongoing development to the retention team and sales leadership.

  • Forecast, measure, and report on team renewal performance, monitor individual and team goals, and enforce sales methodologies.

Job description

Retention Sales Manager 


Company Description

IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use 3D technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you.

Job Description

As the Retention Sales Manager - dedicated to providing sales leadership for maximizing our renewal opportunity and ensuring high customer retention rates. In collaboration with IMAGINiT Senior Sales Leadership to effectively train, motivate and assist sales with strategies and process improvements to help them achieve best in class renewal rates as well as company, team, and individual goals. 

Responsibilities

  • Assisting with the development and execution strategies for staffing requirements of the retention team to support the desired retention rates and contact database to provide optimal call flow management and contract coverage.
  • Will provide direct management and ongoing development to the retention team and retention sales leadership.
  • Contributor to prescribed sales methodology and enforce repeatable practices with measurable metrics. 
  • Leading and providing skill development and an environment of growth opportunities for the retention reps. 
  • Forecasting monthly and quarter-to-date renewals, measure and report regularly on team goals. In addition, monitor performance, access quality of work and recognition/disciplinary actions based on meeting/exceeding of individual goals.Providing indirect management/support for sales across the other divisions of 

IMAGINiT.

  • Delivering ongoing coaching to support and drive exceptional performance and best in class retention rates.
  • Developing and maintaining a team culture focused on performance, professionalism and delivery of phenomenal customer experience.
  • Taking part in marketing and sales efforts associated with renewals and client retention.
  • Acting as an interface with our main partner (Autodesk) and their regional and local people to see that there are incremental gains from working together.
  • Enforcing sales compliance with consistent sales methodologies.
  • Developing interpersonal relationships internally, with customers & technology suppliers
  • Bringing leading edge technology to a rapidly growing subscriber base to improve sales effectiveness. 

Qualifications

  • A minimum of three years sales management experience.
  • 3 to 5 years of experience in sales with a history of meeting/exceeding sales quotas.
  • SaaS Sales or Sales management a plus.
  • Demonstrate excellent written and verbal communication skills.
  • Be a problem solver with a “get it done” attitude and strong self-motivational attributes.
  • Possess superior organizational/time management skills and a “make-it-happen” attitude.
  • Strong decision-making skills and judgment.
  • Excellent leadership skills with a strong work ethic.
  • Background in telesales or call center selling over the phone B2B (technology sales preferred).
  • Proficiency in utilizing CRM systems, MS Office products.
  • Experience growing a sales region.
  • Customer success/ team selling experience a plus.
  • Bachelor’s Degree


Additional Information

Travel


  • 20-30% annually

 

Compensation


  • Base pay: 85K-90K and OTE 160K Plus with uncapped commission. 


Benefits


  • Health, Dental, and Vision
  • Healthcare Spending Account (HCSA)
  • Short- and Long-Term Disability
  • Employer Provided: Life & Dependent Life Insurance and AD&D Insurance
  • Voluntary Benefits: Personal Life and Personal Critical Illness Insurance
  • Registered Retirement Savings Plan (RRSP) with company match
  • Wellness Programs
  • Paid Holidays
  • Vacation and Sick Leave
  • Tuition Reimbursement
  • Service Awards
  • Employee Referral Bonus Program

 

Join our team of highly creative and innovative individuals who thrive to not only grow IMAGINiT, but also our customer’s business through smart solution selling.

Visit us at http://www.rand.com for more information.

We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate on the basis of disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs. Please send all inquiries regarding accommodations to accommodations@rand.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S for any employer without company sponsorship.