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Customer Retention Associate Jobs in Ohio (NOW HIRING)

Synergy Sales Inc

Be Seen First

Customer Sales Associate

Kettering, OH · On-site

$800 - $1.2K/wk

We are currently hiring a Customer Sales Associate to join our growing team and support our ... This role focuses heavily on customer interaction, sales presentations, customer retention ...

Synergy Sales Inc

Be Seen First

Customer Sales Associate

Kettering, OH · On-site

$800 - $1.2K/wk

We are currently hiring a Customer Sales Associate to join our growing team and support our ... This role focuses heavily on customer interaction, sales presentations, customer retention ...

Sally Beauty

Sales Associate Color & Curl Concierge

Toledo, OH · On-site

$13.75 - $18.75/hr

Provide an optimal customer experience and create customer retention by utilizing our selling ... Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion ...

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Customer Retention Associate information

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Ohio?

The most popular types of Customer Retention jobs in Ohio are:

What cities in Ohio are hiring for Customer Retention Associate jobs?

Cities in Ohio with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Customer Sales Associate

Synergy Sales Inc

Kettering, OH • On-site

$800 - $1.2K/wk

Full-time

Re-posted 23 days ago

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Job description

Are you looking for an opportunity to build a long-term career in sales, customer service, retail promotions, and customer engagement? We are currently hiring a Customer Sales Associate to join our growing team and support our customer-facing sales campaigns in a fast-paced retail and promotional environment.

This position is ideal for individuals with backgrounds in retail sales, customer service, hospitality, restaurant service, face-to-face sales, brand ambassador work, marketing promotions, or entry-level business roles. If you enjoy working directly with people, building relationships, and helping customers find the right solutions, this is an excellent opportunity to gain hands-on experience in sales, customer support, account management, and leadership development.

Position Overview

As a Customer Sales Associate, you will work directly with customers in person, providing product information, answering questions, and guiding customers through current offers and promotions. This role focuses heavily on customer interaction, sales presentations, customer retention, customer acquisition, and overall customer satisfaction.

You will play a key role in creating a positive customer experience while contributing to daily sales goals, campaign performance, and territory growth.

Key Responsibilities

  • Deliver professional face-to-face sales presentations
  • Engage customers in a retail and promotional setting
  • Provide exceptional customer service and account support
  • Educate customers on available products, promotions, and service options
  • Assist with new customer enrollments and account upgrades
  • Support daily sales goals, performance metrics, and team objectives
  • Build long-term customer relationships through excellent communication
  • Participate in sales training, leadership coaching, and professional development

What We’re Looking For

We are seeking candidates who are:

  • outgoing and confident
  • customer-focused
  • highly motivated
  • coachable
  • professional in communication
  • interested in sales, customer service, marketing, and business growth

Experience in retail, hospitality, serving, front desk, promotions, or customer-facing roles is a strong plus, but not required.

Compensation & Benefits

  • Weekly pay
  • performance-based bonuses
  • commission incentives
  • paid training
  • leadership development
  • advancement opportunities
  • full-time schedule
  • supportive team environment

Average weekly earnings typically range from $800–$1,200+, based on performance.

Why This Opportunity Stands Out

This is more than a standard customer service role. It is an opportunity to develop real-world skills in sales, customer relationship management, communication, presentations, leadership, and business development.

We are actively hiring and interviewing for immediate start dates.

Apply today to be considered for an immediate interview.

Company Description

Synergy Sales, an Ohio-based sales consulting firm, sets itself apart with a unique emphasis on growth structure, team culture, leadership development, and a sports-oriented mindset. Our innovative approach ensures we stand out in the competitive industry, delivering exceptional results for our clients.