ZipRecruiter

Log In

1

Customer Retention Associate Jobs in Ohio (NOW HIRING)

Beyond Finance

Client Retention Specialist (Remote)

Columbus, OH · On-site +1

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About The Role Our Customer Success Team serves as the primary point of contact for valued ... High school diploma or equivalent (Associate's or Bachelor's degree is a plus) * Ability to work in ...

Synergy Sales Inc

Be Seen First

Customer Sales Associate

Kettering, OH · On-site

$800 - $1.2K/wk

We are currently hiring a Customer Sales Associate to join our growing team and support our ... This role focuses heavily on customer interaction, sales presentations, customer retention ...

Synergy Sales Inc

Be Seen First

Customer Sales Associate

Kettering, OH · On-site

$800 - $1.2K/wk

We are currently hiring a Customer Sales Associate to join our growing team and support our ... This role focuses heavily on customer interaction, sales presentations, customer retention ...

National Shelter Products Inc

Be Seen First

Customer Service Representative

Hudson, OH · On-site

$62K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... retention and satisfaction. · Communicate proactively with customers regarding order status ... Education and Work Experience Requirements · Associate's or Bachelor's degree in Business ...

Amazon

Delivery Station Customer Service Associate, SDS

Etna, OH · On-site

$14 - $19.25/hr

  • Medical

  • Retirement

As a Delivery Station Customer Service Associate, you will help improve the customer experience by ... retention. The CS team is always looking for ways to make Amazon's customer service even better ...

Launch 513

Retail Associate

Cincinnati, OH · On-site

$14.75 - $16.75/hr

We focus on customer retention and client acquisition for service-based companies. This means you ... Sports Retail Associate applicants must be over eighteen years of age and authorized to work in the ...

Sally Beauty

Sales Associate COLOR & CURL CONCIERGE

Wooster, OH

$12.25 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide an optimal customer experience and create customer retention by utilizing our selling ... Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion ...

Sally Beauty

Sales Associate Color & Curl Concierge

Toledo, OH

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide an optimal customer experience and create customer retention by utilizing our selling ... Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion ...

Sally Beauty

Sales Associate - Color & Curl Concierge

Elyria, OH

$12.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide an optimal customer experience and create customer retention by utilizing our selling ... Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion ...

Sally Beauty

Sales Associate COLOR & CURL CONCIERGE

Canton, OH

$13 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide an optimal customer experience and create customer retention by utilizing our selling ... Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion ...

next page

Showing results 1-20

All JobsCustomer Retention Associate JobsCustomer Retention Associate Jobs in Ohio

Customer Retention Associate information

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues. The role typically requires strong interpersonal skills and knowledge of company products or services.

What are the most commonly searched types of Customer Retention jobs in Ohio?

The most popular types of Customer Retention jobs in Ohio are:

What cities in Ohio are hiring for Customer Retention Associate jobs?

Cities in Ohio with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Client Retention Specialist (Remote)

Beyond Finance

Columbus, OH • On-site, Remote

$13.75 - $18.75/hr

Full-time

Re-posted 22 days ago

Beyond Finance rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

About The Role

Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance's financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients within the Beyond Finance financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the Beyond Finance program. Their primary focus is on our at-risk customers who are struggling with the use and/or value of their enrolled program, requiring creative problem solving to help them better realize and understand the value of their decision.

Key Responsibilities:

  • Educate Clients: Provide comprehensive information about the Beyond Finance financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options.
  • Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation.
  • Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their current financial status and program progress. Maintain accurate and detailed records of all client interactions and program progress in the CRM system.
  • Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free.
  • Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program.
  • Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives.
  • Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs

What We Look For

  • Required - Experience in Retention, Sales, or Collections
  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
  • Ability to work in a fast-paced environment and handle high call volumes
  • Resilient and able to remain calm under pressure
  • Demonstrated ability to negotiate and deescalate client issues effectively  
  • Tech saavy and proficiency with a Client Relationship Management system (CRM)
  • Strong customer focus and adaptability to different personality types
  • Strong verbal and written communication skills along with active listening
  • Supports team/department collaboration & inclusion
  • Troubleshooting  and problem solving skills 
  • Ability to multi-task, set priorities and manage time effectively
  • Willingness to adapt to a changing environment and learn about new financial solutions.

#LI-ST1

What Beyond Finance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply