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$27

How much do customer retention associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer retention associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Retention Associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

How does a Customer Retention Associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What does a Customer Retention Associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What cities are hiring for Customer Retention Associate jobs? Cities with the most Customer Retention Associate job openings:
What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
Customer Retention Associate jobs near you
Customer Retention Associate

Customer Retention Associate

Arona Home Essentials

Salamanca, NY

$13 - $17.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry.  We are built on a foundation of excellence, customer focus, quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.

We currently operate 55 stores in 13 states, including Puerto Rico.  We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona!  Visit us online at https://aronarents.com

You will have comprehensive benefits package that includes:

  • Paid time off including vacation days, personal days, and holidays.
  • Ongoing training and development - we promote within.
  • Unlimited Bonus & Commission opportunities paid monthly.
  • Five-day work week!
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company match

Job Duties

  • Responsible for assisting the Customer Accounts Department with lease agreement renewals.
  • Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
  • Collect Revenues and Protect Company Assets.
  • Contact customers directly who have not paid their Lease agreement(s).
  • Contact customers over the phone and through field visits.
  • Maintain and update customer database.
  • Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
  • Clean and certify returned merchandise in the Quality Assurance Center.
  • Assist in the field when necessary.

Position Requirements

  • Good communication and interpersonal relationship skills.
  • Position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds.
  • Maintain professional appearance.
  • Must be 18 years of age or older.
  • Good driving skills with the ability to legally drive the company truck.
  • Bi-lingual is a PLUS!

Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Home Essentials Driver Qualification Policy.  All Customer Retention Associates must pass a drug screen and criminal background investigation before beginning employment. 

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer

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