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Customer Retention Associate Jobs in Ontario (NOW HIRING)

Smythe

Manager, CRM & Retention

Toronto, ON

You will report directly to the Director of Marketing and lead the Customer Marketing Associate ... YOU WILL Own the omni retention strategy * Lead email and SMS strategy end-to-end, from campaign ...

PRICE AUTOMOTIVE GROUP

CA$50/hr

Price Automotive Group employs over 350 associates in Delaware and operates 4 dealerships and 2 ... Our business is growing due to high customer retention, and we are now hiring for all technician ...

Rogers Communications

Sales Associate

Burlington, ON

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Etobicoke, ON

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Burlington, ON

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Etobicoke, ON

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Barrie, ON

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Barrie, ON · On-site

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Toronto, ON

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Bradford, ON

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Toronto, ON

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Newmarket, ON · On-site

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Caribou

Senior Customer Success Associate

Toronto, ON · On-site +1

$65K - $80K/yr

Join us as we transform how care organizations recognize and retain the people who make care ... We're looking for a Senior Customer Success Associate to support and eventually lead accounts ...

Infobip

Customer Success/ Sales Associate

Toronto, ON

CA$53K - CA$70K/yr

... Sales Associate in Canada (remote) . You'll have the opportunity to learn from experienced ... Retaining current customers and analyzing their consumption. * Having an excellent overview of ...

Rogers Communications

Sales Associate

Ottawa, ON

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

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Customer Retention Associate information

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues. The role typically requires strong interpersonal skills and knowledge of company products or services.

What are the most commonly searched types of Customer Retention jobs in Ontario?

The most popular types of Customer Retention jobs in Ontario are:

What cities in Ontario are hiring for Customer Retention Associate jobs?

Cities in Ontario with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Commercial Insurance Retention Associate (Remote First)

Zensurance

Toronto, ON • Remote

CA$52K - CA$58K/yr

Full-time

Re-posted 16 days ago

Job description

About Us:
 
Zensurance is redefining commercial insurance for Canadian businesses. 
 
As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
 
Zensurance has been recognized for its rapid growth and industry impact:
 
Deloitte's Technology Fast 50 (2023, 2024, 2025)
Deloitte's Technology Fast 500 (2024, 2025)
Top Insurance Employers (2022)
 
At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change. 
 
If you're looking to build something meaningful in a fast-growing, customer-focused company, we'd love to hear from you!

Our Retention team is the frontline for keeping client accounts in good standing. You'll work closely with our customers and external financing partners to resolve billing hurdles and ensure every account stays on track.

Reporting to the Team Lead, you'll play a huge part in our service cycle, making sure "behind-the-scenes" operations turn into a seamless experience for our clients.

Responsibilities:
  • Drive Financial Health: Manage billing queries and proactively connect with clients to collect payments and resolve discrepancies.
  • Broker Partnership: Assist our broker teams with mission-critical tasks, including processing cancellations, reinstatements, and general billing support.
  • Proactive Communication: Triage incoming emails and voicemails, ensuring licensed brokers can focus on complex needs while you handle the operational flow.
  • Accuracy & Compliance: Carefully review new billing contract data and audit files to ensure they meet our strict internal guidelines and process standards.
  • Operational Innovation: Recommend process improvements to streamline how we work with financing companies and improve the overall customer journey.
  • Tech-Driven Support: Monitor Slack alerts, schedule automated client messaging, and jump into clean-up projects to keep our data accurate and reliable.
Requirements:
  • Licensing: You hold a valid RIBO license.
  • Operational Foundation: 1+ year of experience handling administrative tasks, data entry, or high-volume operational workflows.
  • Client-First Mindset: A strong orientation toward both internal and external service-you enjoy helping colleagues and clients alike.
  • Communication Skills: Excellent phone and interpersonal skills, with the ability to translate technical billing issues into clear solutions.
  • Detail & Deadline Driven: Sharp attention to detail with the ability to multitask in a fast-paced, dynamic environment without losing accuracy.
  • Collaborative Spirit: A team player who takes initiative, learns quickly, and thrives in a collaborative, tech-forward set-up.
  • Digital Literacy: Comfortable using Google Workspace, Slack, Zoom, and modern CRM/office software.
$52,000 - $58,000 a year

At Zensurance, we hire for talent and potential.

Our On-Target Earnings (OTE) Structure

Your total cash compensation consists of a guaranteed base salary and a performance-based bonus. Our bonus structure is paid out quarterly and includes multipliers for any performance over target. This means your actual take-home pay can significantly exceed the standard OTE.

Total Potential Earnings

$58,000 OTE (Up to $68,000+ for top performers)

Determining Your Level

Your specific placement within this band will depend on your unique blend of skills, licensing, commercial insurance experience, and your interview performance.

Curious to learn more about our compensation structure? We'll dive into the exact breakdown during your initial interview!

Join Our Sales Team - Empowering Businesses, Building Careers
 
At Zensurance, we believe sales is about building relationships, providing value, and growing together. Here's what makes our team special:
 
We Fuel Your Growth
We invest in your learning with a broad training schedule in your first three months. We have an open feedback culture and provide constant goal setting to help you advance your career.
 
A Culture of Support & Innovation
You'll have the software and technology to manage client interactions, including our in-house Broker Management System (BMS). We give you the tools you need to succeed.
 
Delivering Value to Canadian Businesses
You'll empower Canadian small businesses with a simple approach to insurance. We work with over 50 providers, using our technology to quickly compare quotes. You'll provide expert advice, ensuring clients get the best coverage and price, with in-house claims support.
 
Leaders Who Support Your Success
Our sales leaders mentor and guide you, offering regular one-on-one meetings and daily team support.
 
Clear Career Growth
Our well-defined growth tracks show you what's needed to take your career to the next level, aligning with your skills and ambitions.
 
Benefits & Perks at Zensurance:
 
At Zensurance, we know that when our people thrive, so does our business. That's why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.
 
If you're looking for a team that values learning, collaboration, and impactful work, we'd love to meet you!
 
Work Your Way
 
Remote-first setup for added flexibility 
Home office allowance to create a comfortable workspace
Top-tier tech: "Office in a box" with all necessary tech equipment
Half days before public holidays: Enjoy half days before long weekends
 
Your Health, Your Way
 
Flexible health and dental plans for families, including mental health support
Health & personal spending accounts to invest in wellness your way
Parental leave top-up, because family comes first
 
Investing in Your Growth
 
Education assistance reimbursement for courses, conferences, books, and memberships
Opportunities to learn from industry experts and grow your career
 
Staying Connected
 
Weekly Friday huddles to share updates and connect across teams
Virtual & in-person team-building events to strengthen our culture
 
We're building something special. Come be a part of it!
 
Who We Are:
 
Business is hard work, but insurance doesn't have to be!
 
We empower business owners with simple, tech-driven insurance solutions through our online platform. 
 
Our success is fueled by our team-oriented culture and four core values:
 
DELIVER - We set ambitious goals and achieve them.
INCLUDE- We foster an open and safe space for all.
INTEGRITY- We do what's right.
INVENT- We create straightforward, innovative solutions.
 
AI Tools and Your Interview:
 
We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.
 
Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.
 
Diversity & Inclusion:
 
Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we're here to help.
 
Thank You!
 
We review every application with care to find the best fit for our team.
 
While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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