ZipRecruiter

Log In

1

Customer Retention Associate Jobs in Ontario (NOW HIRING)

Essilor

Assistant Manager

Huntsville, ON · On-site

This is accomplished through developing of a positive and productive retail-selling environment that ensures excellent customer service, customer retention, as well as outstanding associate/doctor ...

Smythe

Manager, CRM & Retention

Toronto, ON · On-site

You will report directly to the Director of Marketing and lead the Customer Marketing Associate ... YOU WILL Own the omni retention strategy * Lead email and SMS strategy end-to-end, from campaign ...

Wipebook Corp.

Be Seen First

Customer Success Associate

Ottawa, ON · On-site

CA$55K - CA$65K/yr

Nurture Retention: Proactively engage with clients to gain insights, communicate new features ... CRM dashboard metrics. · Experience using HubSpot (or similar CRM systems) to document ...

Rogers Communications

Sales Associate

Etobicoke, ON · On-site

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Burlington, ON · On-site

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Etobicoke, ON · On-site

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Bradford, ON · On-site

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Burlington, ON · On-site

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Toronto, ON · On-site

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Toronto, ON · On-site

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

Rogers Communications

Sales Associate

Toronto, ON · On-site

Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...

next page

Showing results 1-20

All JobsCustomer Retention Associate JobsCustomer Retention Associate Jobs in Ontario

Customer Retention Associate information

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What are the most commonly searched types of Customer Retention jobs in Ontario?

The most popular types of Customer Retention jobs in Ontario are:

What cities in Ontario are hiring for Customer Retention Associate jobs?

Cities in Ontario with the most Customer Retention Associate job openings:

Customer Retention Associate jobs near you

Assistant Manager

EssilorLuxottica Group

Huntsville, ON • On-site

Full-time

Medical, Retirement, PTO

Posted 12 days ago

EssilorLuxottica rating

7.1

Company rating: 7.1 out of 10

Based on 299 frontline employees who took The Breakroom Quiz

9th of 40 rated optical retailers

Job description

Requisition ID: 944048 
Store #: 009849 Pearle Vision 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Assistant Manager drives profitable sales growth.  This is accomplished through developing of a positive and productive retail-selling environment that ensures excellent customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention.

 

MAJOR DUTIES & RESPONSIBILITIES

  • Drives profitable store sales by fostering a retail selling culture through NECE
  • Attains plan sales goal, comp store sales growth & store goal.
  • Increases customer transactions from retail staff overseen and coached.
  • Manages payroll cost effectively, in accordance with Company standards.
  • Manages gross margin, in accordance with Company standards.
  • Coachess develops, and motivates staff and ensures timelines of training is adhered to.
  • Oversees sales floor and monitor NECE skills of retail staff.
  • Facilitates discussions of accountability with retail staff with result to their performance.
  • Partners with Store Manager on direction of business and communicates opportunity areas.
  • Develops professional business relationships with Doctors.
  • Ensures quality exams as indicated by exceptional customer satisfaction (as measured by NPS).
  • Monitors number of repeat customers/customer retention.
  • Ensures coverage/quality of hours.
  • Implements retail-selling initiatives to increase number or exams and conversion of exams to sales.
  • Recruits, trains, develops, motivates and retains associates, as measured by:
    • Active and targeted networking, interviewing and selecting for hire candidates who demonstrate excellent customer service behaviors.
    • Encouraging high productivity (sales/hour, transaction).
    • Employees satisfaction through two-way communication.
    • Bench strength (reflected by development, utilization and accuracy of manpower planning process, proactive recruiting and productive turnover.
  • Ensures each store is effectively merchandised and presented according to standards as measured by:
    • Execution of planogram
    • Execution of visual appearance inside and outside of store (i.e. signage).
    • Maintenance of overall standards (i.e. cleanliness, housekeeping)
    • Associates exhibit professional presentation (i.e. attire) in accordance Brand standards.
    • Execution of local and national marketing programs and initiatives
    • Execution of Brand standards for signage and promotions.

BASIC QUALIFICATIONS

  • High school diploma or comparable experience typically achieved with 2+ years as an Optical Associate
  • 2+ years experience as an Optical Associate or high school diploma
  • Proven track record of sales growth through sales skills and accountability for sales results
  • Proven experience and results with a retail or customer service establishment
  • Ability to facilitate, train (through practice and role-play), coach and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams
  • Ability to recruit and select associates/teams
  • Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
  • Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships
  • Success in store merchandising and attention to detail
  • Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

Pay Range: 21.93  - 35.77 

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

What EssilorLuxottica employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply