Customer Retention Associate Jobs in Ontario (NOW HIRING)

At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we support them through their journey. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

What Is in It for You: 

• Uncapped commissions and a competitive compensation package 

• Up to 50% employee discounts on Rogers and Fido services 

• Comprehensive health benefits, parental leave topup, mental health coverage, and EFAP 

• Wealth programs: RRSP, TFSA, pension plans, and companymatched share purchase options 

• Inclusive culture with strong diversity and equity-focused employee resource groups 

What You Will Be doing: 

• Tailoring Solutions: Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products 

• Sales Delivery:  Finding opportunities, anticipating customer needs, and delivering on sales targets. 

• Customer Engagement: Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention 

• Brand Promotion: Representing Rogers and Fido brands in-store and at local community events. 

What We're Looking For: 

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals. 

• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance 

• You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment. 

• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times. 

Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.
We've established a set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers - Ground Rules and become familiar with the new requirements.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. 

Posting Type: Internal and External Candidates Considered
Hiring Manager: Sid Bhatt
Recruiter: Nathalie Cloutier
Salary Grade: 3
Schedule: [[req_RogersFullPartTimePipeline]]
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1200 St-Laurent Boulevard (5224), Ottawa, ON 
Travel Requirements: Up to 100%
Background Check(s) Required: Canadian Criminal Record Check
Bargaining Unit/Union: NON
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Referral Bonus Amount: $$750.00

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.