Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Brampton, ON · On-site
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Brampton, ON · On-site
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Brampton, ON · On-site
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Sales Associate
Brampton, ON · On-site
Medical
Retirement
Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention * Brand Promotion: Representing Rogers ...
Customer Success Manager
Ottawa, ON · On-site
... Associate, and comparable credentials tied to endpoint, RMM, service-management, or security ... Malleum has a stronger foundation for retention, renewal, and long-term account growth. What you ...
Quick apply
Customer Success Manager
Ottawa, ON · On-site
... Associate, and comparable credentials tied to endpoint, RMM, service-management, or security ... Malleum has a stronger foundation for retention, renewal, and long-term account growth. What you ...
Job Title Account Executive, AHL Service | Full-Time | TD Coliseum
CA$50K - CA$60K/yr
Medical
Dental
Vision
Retirement
PTO
Meet or exceed established monthly and/or yearly goals for customer service and retention of AHL ... Coliseum associates across various departments within the organization. * Participate and ...
Job Title Account Executive, AHL Service | Full-Time | TD Coliseum
CA$50K - CA$60K/yr
Medical
Dental
Vision
Retirement
PTO
Meet or exceed established monthly and/or yearly goals for customer service and retention of AHL ... Coliseum associates across various departments within the organization. * Participate and ...
General Sales Manager - Ottawa
Ottawa, ON · On-site
... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
General Sales Manager - Ottawa
Ottawa, ON · On-site
... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
Sales Associate
Ottawa, ON · On-site
CA$17.60 - CA$18.40/hr
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Sales Associate
Ottawa, ON · On-site
CA$17.60 - CA$18.40/hr
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Sales Associate
CA$17.60 - CA$18.40/hr
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Sales Associate
CA$17.60 - CA$18.40/hr
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Sales Associate
CA$17.60 - CA$18.40/hr
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Sales Associate
CA$17.60 - CA$18.40/hr
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Quick apply
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Customer Retention Associate information
What does a customer retention associate do?
A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.
How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?
Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.
What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?
To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.
What is the difference between Customer Retention Associate vs Customer Service Representative?
| Aspect | Customer Retention Associate | Customer Service Representative |
|---|---|---|
| Primary Focus | Retaining existing customers and reducing churn | Handling customer inquiries and resolving issues |
| Skills Needed | Communication, relationship management, problem-solving | Communication, problem-solving, product knowledge |
| Work Environment | Sales teams, account management, customer success | Call centers, support desks, retail |
| Common Certifications | Customer service, CRM tools | Customer service, communication skills |
While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.
What is a customer retention associate?
A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.
What are the most commonly searched types of Customer Retention jobs in Hamilton, ON?
The most popular types of Customer Retention jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Customer Retention Associate jobs?
Cities near Hamilton, ON with the most Customer Retention Associate job openings:
Job description
Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we're excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what's right for our customers needs, every time.
At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you're passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!
What Is in It for You:
- Uncapped commissions and a competitive compensation package
- Up to 50% employee discounts on Rogers and Fido services
- Comprehensive health benefits, parental leave topup, mental health coverage, and EFAP
- Wealth programs: RRSP, TFSA, pension plans, and companymatched share purchase options
- Inclusive culture with strong diversity and equity-focused employee resource groups
What You Will Be doing:
- Tailoring Solutions: Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
- Sales Delivery: Finding opportunities, anticipating customer needs, and delivering on sales targets.
- Customer Engagement: Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention
- Brand Promotion: Representing Rogers and Fido brands in-store and at local community events.
What We're Looking For:
- Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
- Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance
- You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
- You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.
Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 777 Guleph Line Rd. (5807), Burlington, ON
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 335454
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Retail
About Rogers Communications
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