... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
... customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use ...
Sales Associate
CA$17.60 - CA$18.40/hr
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Sales Associate
CA$17.60 - CA$18.40/hr
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Sales Associate
London, ON · On-site
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Quick apply
Sales Associate
London, ON · On-site
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Sales Associate
London, ON · On-site
CA$17.60 - CA$18.40/hr
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Sales Associate
London, ON · On-site
CA$17.60 - CA$18.40/hr
... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...
Key Holder
London, ON · On-site
... customer experiences and drive profitable top-line sales. Key Holders d rive personal sales by ... In addition to sales associate responsibilities, drive profitable sales growth through segment ...
Key Holder
London, ON · On-site
... customer experiences and drive profitable top-line sales. Key Holders d rive personal sales by ... In addition to sales associate responsibilities, drive profitable sales growth through segment ...
Key Holder
London, ON · On-site
... customer experiences and drive profitable top-line sales. Key Holders d rive personal sales by ... In addition to sales associate responsibilities, drive profitable sales growth through segment ...
Key Holder
London, ON · On-site
... customer experiences and drive profitable top-line sales. Key Holders d rive personal sales by ... In addition to sales associate responsibilities, drive profitable sales growth through segment ...
Full-Time Assistant Manager
London, ON · On-site
CA$21.85 - CA$26.25/hr
Help recruit, develop, and retain a super collaborative, passionate team to run your store ... loyal associates that are high-performing and customer-focused WHAT YOU'LL NEED * At least 1-2 ...
Full-Time Assistant Manager
London, ON · On-site
CA$21.85 - CA$26.25/hr
Help recruit, develop, and retain a super collaborative, passionate team to run your store ... loyal associates that are high-performing and customer-focused WHAT YOU'LL NEED * At least 1-2 ...
Part-Time Assistant Manager - Level 2
CA$19.60 - CA$22.55/hr
Help recruit, develop, and retain a super collaborative, passionate team to run your store ... loyal associates that are high-performing and customer-focused WHAT YOU'LL NEED * At least 1-2 ...
Part-Time Assistant Manager - Level 2
CA$19.60 - CA$22.55/hr
Help recruit, develop, and retain a super collaborative, passionate team to run your store ... loyal associates that are high-performing and customer-focused WHAT YOU'LL NEED * At least 1-2 ...
... retention through an elevated offering. The Performance Coach is responsible for providing a high ... We are dedicated to building a workforce that reflects the diversity of our customers & communities ...
... retention through an elevated offering. The Performance Coach is responsible for providing a high ... We are dedicated to building a workforce that reflects the diversity of our customers & communities ...
Sales and Visual Merchandising Supervisor (Part Time)
$15.75 - $26.25/hr
... and retention of a store staff that model LS&CO selling practices, deliver authentic customer ... and other associate responsibilities. - Identifies developmental opportunities in staff and ...
Sales and Visual Merchandising Supervisor (Part Time)
$15.75 - $26.25/hr
... and retention of a store staff that model LS&CO selling practices, deliver authentic customer ... and other associate responsibilities. - Identifies developmental opportunities in staff and ...
Fitness Manager - London Southdale and Wellington
London, ON · On-site
CA$24/hr
... and retains both Associates and Clients. What will you be doing? * Recruiting, selecting ... Skilled in customer service, building great relationships and influencing others * Passion for ...
Fitness Manager - London Southdale and Wellington
London, ON · On-site
CA$24/hr
... and retains both Associates and Clients. What will you be doing? * Recruiting, selecting ... Skilled in customer service, building great relationships and influencing others * Passion for ...
Senior Account Executive, Group Retirement
London, ON · On-site
CA$91K - CA$141K/yr
... retention with both consultant houses and our largest Group Retirement Services clients. The ... Post-secondary education along with the Retirement Plan Associate designation (CEBS) and RPA Primer ...
Senior Account Executive, Group Retirement
London, ON · On-site
CA$91K - CA$141K/yr
... retention with both consultant houses and our largest Group Retirement Services clients. The ... Post-secondary education along with the Retirement Plan Associate designation (CEBS) and RPA Primer ...
Event Experience Specialist
Saint Marys, ON · On-site
CA$54K/yr
Percentage of leads or prospects that convert into paying customers. * Client Satisfaction and Retention: Metrics such as client satisfaction surveys and client retention rates. * Invoicing Accuracy:
Quick apply
Event Experience Specialist
Saint Marys, ON · On-site
CA$54K/yr
Percentage of leads or prospects that convert into paying customers. * Client Satisfaction and Retention: Metrics such as client satisfaction surveys and client retention rates. * Invoicing Accuracy:
Percentage of leads or prospects that convert into paying customers. * Client Satisfaction and Retention: Metrics such as client satisfaction surveys and client retention rates. * Invoicing Accuracy:
New
Quick apply
Percentage of leads or prospects that convert into paying customers. * Client Satisfaction and Retention: Metrics such as client satisfaction surveys and client retention rates. * Invoicing Accuracy:
New
Event Experience Specialist
London, ON · On-site
CA$54K/yr
Percentage of leads or prospects that convert into paying customers. * Client Satisfaction and Retention: Metrics such as client satisfaction surveys and client retention rates. * Invoicing Accuracy:
New
Quick apply
Event Experience Specialist
London, ON · On-site
CA$54K/yr
Percentage of leads or prospects that convert into paying customers. * Client Satisfaction and Retention: Metrics such as client satisfaction surveys and client retention rates. * Invoicing Accuracy:
New
Customer Retention Associate information
What does a customer retention associate do?
How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?
What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?
What is the difference between Customer Retention Associate vs Customer Service Representative?
| Aspect | Customer Retention Associate | Customer Service Representative |
|---|---|---|
| Primary Focus | Retaining existing customers and reducing churn | Handling customer inquiries and resolving issues |
| Skills Needed | Communication, relationship management, problem-solving | Communication, problem-solving, product knowledge |
| Work Environment | Sales teams, account management, customer success | Call centers, support desks, retail |
| Common Certifications | Customer service, CRM tools | Customer service, communication skills |
While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.
What is a customer retention associate?
What cities near London, ON are hiring for Customer Retention Associate jobs?
Cities near London, ON with the most Customer Retention Associate job openings:
General Sales Manager - Southwestern Ontario
London, ON • On-site
8.0
Based on 302 frontline employees who took The Breakroom Quiz
137th of 544 rated manufacturers
Great coworkers
People enjoy working here
Good employer
Recommended by students
Recommended by parents
Full-time
Posted 18 days ago
Job description
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.What you will do:
Trane is looking for a dynamic and compassionate General Sales Manager for our Southwestern Ontario office locations - Hamilton / London / Windsor, committed to delivering business results and continually fostering employee engagement. You will be the General Sales Leader for all Southwestern Ontario sales associates in our Systems, Controls, and Services sales streams and help provide general leadership for the Southwestern Ontario office locations through a matrix management organizational structure. But more than just a General Sales Manager, you will bring flair and finesse to the role by serving as a mentor and coach to your team members. By utilizing effective employee development tools, you will nurture their individual growth and create opportunities for advancement. This commitment to continuous development will enhance both individual and team performance, resulting in outstanding results.
Responsibilities:
Manage the annual and long-term development and delivery of financial results for the Sales Office. Responsible for achieving annual objectives regarding bookings, profit, volume, margins, business mix, and share for all business streams.
Leadership for the following functions: customer and district sales management, new customer acquisition, customer satisfaction measurement, price management, marketing, maximizing account penetration, market penetration, customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use of Trane sales tools and systems.
Assemble account teams and interact with Account Managers with differing business development requirements, customer focus, experience, sales cycles, and product portfolios.
Responsible for sales office compliance with company policies, procedures, and operational integrity.
Partnering with local leaders to foster collaboration within the teams.
Accountable for developing key industry relationships within local markets. Key relationships include, but are not limited to, strategic builder alignment, vendor representatives, etc.
What you will bring:
1+ years of demonstrated experience in Business Development in lieu of degree. or Associate's Degree (AA)
Experience in the development and execution of distribution and marketing plans and programs.
5+ years sales and leadership experience
DL NUMBER - Driver License, Valid and in State with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
Annual Base Salary Range or Hourly Base Pay Range:
$125,526.66 - $181,299.99Compensation Type:
SalaryIncentive Eligible:
YesSales Commission Eligible:
NoDisclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Employment Type: FULL_TIMEAbout Trane Technologies
Sourced by ZipRecruiter
At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Industry
Industrial machinery manufacturing and machinery manufacturing
Company size
10,000+ Employees
Headquarters location
Davidson, NC, US
Website
What Trane Technologies employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom