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Customer Retention Associate Jobs in London, ON (NOW HIRING)

Sales Associate

London, ON

CA$17.60 - CA$18.40/hr

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

Sales Associate

London, ON · On-site

CA$17.60 - CA$18.40/hr

... retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. As a Torrid Sales Associate, you'll provide the Torrid Connection to every customer through your ...

... customer experiences and drive profitable top-line sales. Key Holders d rive personal sales by ... In addition to sales associate responsibilities, drive profitable sales growth through segment ...

... customer experiences and drive profitable top-line sales. Key Holders d rive personal sales by ... In addition to sales associate responsibilities, drive profitable sales growth through segment ...

Percentage of leads or prospects that convert into paying customers. * Client Satisfaction and Retention: Metrics such as client satisfaction surveys and client retention rates. * Invoicing Accuracy:

New

Customer Retention Associate information

What does a customer retention associate do?

A Customer Retention Associate is responsible for maintaining and strengthening relationships with existing customers to reduce churn and increase loyalty. Their main duties include addressing customer concerns, resolving issues, and providing personalized solutions to encourage customers to continue using the company’s products or services. They may also analyze customer feedback, identify reasons for dissatisfaction, and work with other departments to improve the overall customer experience. Ultimately, their goal is to ensure customers are satisfied and remain loyal to the brand.

How does a customer retention associate typically collaborate with other departments to improve customer satisfaction?

Customer Retention Associates frequently work alongside teams such as sales, customer support, and product development to identify and address customer concerns. They communicate customer feedback and trends to these departments, helping to inform service improvements and resolve recurring issues. Regular meetings and shared reporting tools are common practices to ensure alignment and foster a collaborative approach to enhancing the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer retention associate, and why are they important?

To excel as a Customer Retention Associate, you need strong communication skills, a solid understanding of customer service principles, and often a background in business or marketing. Familiarity with CRM software like Salesforce, customer analytics tools, and sometimes certifications in customer experience management are typical for the role. Exceptional problem-solving abilities, empathy, and persuasive negotiation skills help you build lasting relationships with clients. These capabilities are essential for minimizing customer churn and maintaining steady business growth through positive customer experiences.

What is the difference between Customer Retention Associate vs Customer Service Representative?

AspectCustomer Retention AssociateCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnHandling customer inquiries and resolving issues
Skills NeededCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, customer successCall centers, support desks, retail
Common CertificationsCustomer service, CRM toolsCustomer service, communication skills

While both roles involve direct customer interaction, a Customer Retention Associate primarily focuses on maintaining existing customer relationships and reducing churn, often working closely with sales and account management teams. In contrast, a Customer Service Representative handles day-to-day customer inquiries and issues, providing support and troubleshooting. Both roles require strong communication skills, but the retention role emphasizes relationship-building to foster loyalty.

What is a customer retention associate?

A customer retention associate is a professional responsible for maintaining relationships with existing customers to encourage repeat business and loyalty. They often use communication skills, customer data analysis, and CRM tools to address customer needs and resolve issues, supporting the company's retention strategies.

What cities near London, ON are hiring for Customer Retention Associate jobs?

Cities near London, ON with the most Customer Retention Associate job openings:

General Sales Manager - Southwestern Ontario

London, ON • On-site


trane technologies
Industrial Machinery Manufacturing • 10K+ employees

8.0

Company rating: 8.0 out of 10

Based on 302 frontline employees who took The Breakroom Quiz

137th of 544 rated manufacturers

Great coworkers

People enjoy working here

Good employer


Full-time

Posted 18 days ago


Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

What you will do:

Trane is looking for a dynamic and compassionate General Sales Manager for our Southwestern Ontario office locations - Hamilton / London / Windsor, committed to delivering business results and continually fostering employee engagement. You will be the General Sales Leader for all Southwestern Ontario sales associates in our Systems, Controls, and Services sales streams and help provide general leadership for the Southwestern Ontario office locations through a matrix management organizational structure. But more than just a General Sales Manager, you will bring flair and finesse to the role by serving as a mentor and coach to your team members. By utilizing effective employee development tools, you will nurture their individual growth and create opportunities for advancement. This commitment to continuous development will enhance both individual and team performance, resulting in outstanding results.

Responsibilities:

  • Manage the annual and long-term development and delivery of financial results for the Sales Office. Responsible for achieving annual objectives regarding bookings, profit, volume, margins, business mix, and share for all business streams.

  • Leadership for the following functions: customer and district sales management, new customer acquisition, customer satisfaction measurement, price management, marketing, maximizing account penetration, market penetration, customer retention, hiring and on-boarding of new sales associates, continual assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use of Trane sales tools and systems.

  • Assemble account teams and interact with Account Managers with differing business development requirements, customer focus, experience, sales cycles, and product portfolios.

  • Responsible for sales office compliance with company policies, procedures, and operational integrity.

  • Partnering with local leaders to foster collaboration within the teams.

  • Accountable for developing key industry relationships within local markets. Key relationships include, but are not limited to, strategic builder alignment, vendor representatives, etc.

What you will bring:

  • 1+ years of demonstrated experience in Business Development in lieu of degree. or Associate's Degree (AA)

  • Experience in the development and execution of distribution and marketing plans and programs.

  • 5+ years sales and leadership experience

  • DL NUMBER - Driver License, Valid and in State with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range or Hourly Base Pay Range:

$125,526.66 - $181,299.99

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

This posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Employment Type: FULL_TIME

Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US


What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

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