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Customer Retention Executive Jobs (NOW HIRING)

BeyondTrust

Customer Retention Executive

$78K - $106K/yr

The Role The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand ...

BeyondTrust

Customer Retention Executive

$78K - $106K/yr

The Role The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand ...

Humana

Group Retention Executive

$48K - $115K/yr

The Group Retention Executive retains and grows membership within existing 2 - 99 Specialty ... Oversee customer account management for existing 2 - 99 ancillary accounts, including negotiating ...

Humana

Group Retention Executive

$48K - $115K/yr

The Group Retention Executive retains and grows membership within existing 2 - 99 Specialty ... Oversee customer account management for existing 2 - 99 ancillary accounts, including negotiating ...

Humana, Inc.

Group Retention Executive

$48K - $115K/yr

The Group Retention Executive retains and grows membership within existing 2 - 99 Specialty ... Oversee customer account management for existing 2 - 99 ancillary accounts, including negotiating ...

UKG, Inc.

Customer Transformation Manager - West

Meet defined regional program objectives such as migration pipeline and bookings, opportunity progression, customer retention, executive engagement, renewal alignment, implementation starts, and ...

UKG, Inc.

Customer Transformation Manager - East

Meet defined regional program objectives such as migration pipeline and bookings, opportunity progression, customer retention, executive engagement, renewal alignment, implementation starts, and ...

Amazon

Customer Retention Lead, Amazon Leo

Bellevue, WA · On-site

... customer obsessed and data-driven with a proven track record of building retention programs at ... executive leadership - Deliver insightful business analyses, financial models, and comprehensive ...

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Customer Retention Executive information

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How much do customer retention executive jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer retention executive in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is a customer retention executive?

Customer Retention Executives are professionals responsible for developing and implementing strategies to retain existing customers and reduce churn for a company. They analyze customer behavior, address concerns, and work to improve customer satisfaction by offering tailored solutions, support, or incentives. Their goal is to build long-term relationships with customers, ensuring loyalty and maximizing the lifetime value of each client. This role often involves collaborating with sales, marketing, and customer service teams.

What are the key skills and qualifications needed to thrive as a customer retention executive, and why are they important?

To thrive as a Customer Retention Executive, you need a strong background in customer relationship management, data analysis, and a degree in business or marketing is often preferred. Familiarity with CRM platforms like Salesforce, customer analytics tools, and retention tracking systems is commonly required. Excellent communication, problem-solving, and negotiation skills help build lasting customer relationships and resolve concerns effectively. These skills are crucial for maximizing customer loyalty, reducing churn, and driving long-term business growth.

What are some common challenges faced by customer retention executives, and how can they be addressed?

Customer Retention Executives often encounter challenges such as handling dissatisfied customers, managing high volumes of service requests, and identifying early signs of customer churn. To address these, it is important to develop strong communication and empathy skills, use customer feedback constructively, and collaborate closely with sales and support teams to resolve issues quickly. Leveraging CRM tools and data analytics can also help track customer behavior and proactively address retention risks.

What is the difference between Customer Retention Executive vs Customer Service Representative?

AspectCustomer Retention ExecutiveCustomer Service Representative
Primary FocusDeveloping strategies to retain customers and reduce churnHandling customer inquiries and resolving issues
Skills & CredentialsCommunication, sales, CRM tools, customer relationship managementCommunication, problem-solving, product knowledge
Work EnvironmentProactive engagement, account management, sales-drivenReactive support, call centers, customer support teams
Industry UsageRetail, telecom, banking, subscription servicesAll industries with customer support needs

While both roles involve customer interaction, a Customer Retention Executive focuses on strategic efforts to keep customers engaged and loyal, often involving proactive outreach and relationship management. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues as they arise. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What cities are hiring for Customer Retention Executive jobs?

Cities with the most Customer Retention Executive job openings:

What are the most commonly searched types of Customer Retention jobs?

The most popular types of Customer Retention jobs are:

What states have the most Customer Retention Executive jobs?

States with the most job openings for Customer Retention Executive jobs include:

Customer Retention Executive jobs near you
Infographic showing various Customer Retention Executive job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Customer Retention Executive

BeyondTrust

Remote

$78K - $106K/yr

Full-time

Posted 10 days ago

Job description

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.

What You'll Do

  • Contributes to the attainment of the annual renewal bookings quota and company migration target quota
  • Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion 
  • Participates with add-on and upsell opportunities related to renewals/migrations
  • Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities
  • Confident in customer negotiation and problem-solving, proposing effective and creative resolutions
  • Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition
  • Skillfully handles escalations and understands how to defuse situations
  • Consistently displays a proactive approach to work
  • Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)
  • Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold

What You'll Bring

  • Bachelor's degree in Finance, Accounting, Business, or comparable industry experience
  • Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers
  • Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment
  • Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships
  • Proven analytical and problem resolution skills
  • Flexibility and ability to prioritize in meeting multiple goals
  • Adhere to internal controls, best practices, and efficiencies
  • Proficient with Microsoft Office and Salesforce
  • Ability to work outside of normal office hours during peak times

Nice To Have

  • Minimum 1-2 years of related experience in a software or technology company a plus
  • Knowledge of SaaS
  • com and/or large CRM/ERP experience

Better Together

Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

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