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Customer Retention Executive Jobs (NOW HIRING)

Humana

Group Retention Executive

$48K - $115K/yr

The Group Retention Executive work assignments are varied and frequently require interpretation and ... Oversees customer account management for existing 2 - 99 ancillary accounts, including negotiating ...

Humana

Group Retention Executive

$48K - $115K/yr

The Group Retention Executive work assignments are varied and frequently require interpretation and ... Oversees customer account management for existing 2 - 99 ancillary accounts, including negotiating ...

Humana, Inc.

Group Retention Executive

$48K - $115K/yr

The Group Retention Executive work assignments are varied and frequently require interpretation and ... Oversees customer account management for existing 2 - 99 ancillary accounts, including negotiating ...

Humana

Group Retention Executive

$48K - $115K/yr

The Group Retention Executive work assignments are varied and frequently require interpretation and ... Oversees customer account management for existing 2 - 99 ancillary accounts, including negotiating ...

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How much do customer retention executive jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer retention executive in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Customer Retention Executive vs Customer Service Representative?

AspectCustomer Retention ExecutiveCustomer Service Representative
Primary FocusDeveloping strategies to retain customers and reduce churnHandling customer inquiries and resolving issues
Skills & CredentialsCommunication, sales, CRM tools, customer relationship managementCommunication, problem-solving, product knowledge
Work EnvironmentProactive engagement, account management, sales-drivenReactive support, call centers, customer support teams
Industry UsageRetail, telecom, banking, subscription servicesAll industries with customer support needs

While both roles involve customer interaction, a Customer Retention Executive focuses on strategic efforts to keep customers engaged and loyal, often involving proactive outreach and relationship management. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues as they arise. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What are some common challenges faced by customer retention executives, and how can they be addressed?

Customer Retention Executives often encounter challenges such as handling dissatisfied customers, managing high volumes of service requests, and identifying early signs of customer churn. To address these, it is important to develop strong communication and empathy skills, use customer feedback constructively, and collaborate closely with sales and support teams to resolve issues quickly. Leveraging CRM tools and data analytics can also help track customer behavior and proactively address retention risks.

What is a customer retention executive?

Customer Retention Executives are professionals responsible for developing and implementing strategies to retain existing customers and reduce churn for a company. They analyze customer behavior, address concerns, and work to improve customer satisfaction by offering tailored solutions, support, or incentives. Their goal is to build long-term relationships with customers, ensuring loyalty and maximizing the lifetime value of each client. This role often involves collaborating with sales, marketing, and customer service teams.

What are the key skills and qualifications needed to thrive as a customer retention executive, and why are they important?

To thrive as a Customer Retention Executive, you need a strong background in customer relationship management, data analysis, and a degree in business or marketing is often preferred. Familiarity with CRM platforms like Salesforce, customer analytics tools, and retention tracking systems is commonly required. Excellent communication, problem-solving, and negotiation skills help build lasting customer relationships and resolve concerns effectively. These skills are crucial for maximizing customer loyalty, reducing churn, and driving long-term business growth.

What cities are hiring for Customer Retention Executive jobs?

Cities with the most Customer Retention Executive job openings:

What are the most commonly searched types of Customer Retention jobs?

The most popular types of Customer Retention jobs are:

What states have the most Customer Retention Executive jobs?

States with the most job openings for Customer Retention Executive jobs include:

Customer Retention Executive jobs near you

Group Retention Executive

Humana

Remote

$48K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

164th of 308 rated insurance

Job description

Become a part of our caring community
The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Humana is seeking a dedicated, detail-oriented, and responsible Specialty Retention Executive who is seeking an opportunity for growth in a progressive organization.

Location: The Specialty Retention Executive position is a remote position.

The Specialty Retention Executive is responsible for retaining and growing membership within existing 2 - 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities Include:

  • Oversees customer account management for existing 2 - 99 ancillary accounts, including negotiating contracts and agreements.
  • Builds relationships with brokers and agents.
  • Responsible for achieving retention sales goals and add on sales goals for defined book of business.
  • Develops and oversees customer retention campaigns.
  • Product Lines: Dental, Vision, Life
  • Liaison between assigned clients and Humana internal areas for escalated issues.
  • May represent Humana at community events, associations and industry organizations.
  • Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
  • Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

#GroupBenefits


Use your skills to make an impact

Required Qualifications:

  • 2+ years' experience selling or retaining within the employer group insurance environment.
  • Understanding of employer procurement process
  • Client management experience
  • Business and Financial Acumen
  • Develops positive, collaborative client relationships.
  • Active life and health license or ability to obtain within 30 days of hire.

Preferred Qualifications:

  • Strong communicator- written, verbal and presentation skills

Specialty Retention Executive Working hours:

Scheduled 40 hours per week.

Monday to Friday 8AM-5PM

Work at Home Requirements

  • To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
  • Satellite, cellular and microwave connection can be used only if approved by leadership
  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.


$48,800 - $115,900 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-14-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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