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Retention Express

Customer Retention Specialist (Tier 1)

$14.50 - $20/hr

About the role As a Tier 1 Customer Retention Specialist specializing in customer Retention in a ... We combine highly trained remote teammates with secure, AI-powered voice and chat technology to ...

AutoHDR

Customer Retention Manager

Austin, TX · On-site +1

Own customer retention; build systems, automations, and build relationships to ensure a customer ... Locations Downtown Austin Remote status Temporarily Remote

HighLevel

Customer Retention Specialist I

$44K - $53K/yr

As a Customer Retention Specialist , you're going to be customer-obsessed, proactively outreaching ... Experience working in a remote environment with structured daily targets > * Organized, process ...

HighLevel

Customer Retention Specialist I

Charleston, WV · Remote

$44K - $53K/yr

As a Customer Retention Specialist , you're going to be customer-obsessed, proactively outreaching ... Experience working in a remote environment with structured daily targets * Organized, process ...

SD Wheel

Customer Retention Specialist (Sales)

$20/hr

Customer Retention Specialist Department: Sales Reports To: Sales Manager Position Type: Full-time ... Onsite in Gilbert AZ or Remote Physical Demands The physical demands described here are ...

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How much do remote customer retention jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer retention in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

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What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
What states have the most Remote Customer Retention jobs? States with the most job openings for Remote Customer Retention jobs include:
What job categories do people searching Remote Customer Retention jobs look for? The top searched job categories for Remote Customer Retention jobs are:
Remote Customer Retention jobs near you
Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL)

Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL)

Lamps Plus

Chatsworth, CA • Remote

$14.50 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

**LOOKING FOR CANDIDATES THAT RESIDE IN NV, TX, AZ, FL, OR.
We are seeking a Remote Customer Retention Specialist to work from home.  Under the supervision of the Customer Retention Manager(s), the Remote Customer Retention Specialist acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via phone acting as a liaison to the Processing Department team.  Our fully paid training program is conducted at our Chatsworth headquarters or via webinar for approximately four to six weeks.
 
Job Description:
Handles incoming calls on all Customer Service related inquiries, order changes, status updates and cancellations with empathy and a focus on solving any customer problem on the first call.
Handle customer concerns with empathy and presents Lampsplus.com in a positive light at all times.
Utilizes salesmanship to maximize sales opportunities and remains focused on meeting sales goals and expectations.
Suggests products to the customer while probing for additional information.
Provides lighting and home décor solutions that are beneficial to the company and attractive to the customer.
Prevents customer returns and ensures customer retention by reasonable negotiations.  Provides solutions that are beneficial to the company and attractive to the customer.
Demonstrates self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time.
Partners with Management on escalated customer and product issues.  Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
Provides pro-active, consistent follow-up to all customer inquiries, either via phone/email.  Responds and replies to every customer email the same day.
Documents a complete summary of the customers’ inquiry, actions taken, and expectations set forth on the respective order.
Maintains standards set forth by the company QA program providing the highest quality of service while demonstrating improvements when necessary determined by QA team and management.
Performs other duties as assigned.
 Job Requirements:
Minimum of 1 years of customer service experience or retail background.  Call center experience preferred.
Excellent verbal and written communication skills in English.  Must be able to articulate details to customers in a professional and calm manner.
Computer literate.  Able to navigate through programs and windows. 
Excellent typing and data entry skills.
Able to multi-task.  I.e. talk on the phone and type notes at the same time.
Effective problem solver.
Must be available to work Saturdays.  Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
As a condition of employment, employees must provide and maintain High-Speed Internet connection that meets the Lamps Plus Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at Lamps Plus.
 
Lamps Plus is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role.