Remote Customer Retention Jobs in Indiana (NOW HIRING)

Why Valvoline Global Operations?
At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn't just about where we began; it's about where we're headed and how we'll lead the way. We are originality in motion.

Our corporate values-Care, Integrity, Passion, Unity, and Excellence-are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

    Treating everyone with care.
    Acting with unwavering integrity.
    Striving for excellence in all endeavors.
    Delivering on our commitments with passion.
    Collaborating as one unified team.

When you join Valvoline Global, you'll become part of a culture that celebrates creativity, innovation, and excellence. Together, we're shaping the future of automotive and industrial solutions.

Job Purpose

The Virtual Sales Representative (VSR) is responsible for managing an assigned book of business and serving as the primary point of contact for existing customers in a remote capacity. This is a "protect and retain" role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio. The VSR will leverage virtual sales tools, webinars, and learning systems to engage accounts and drive retention while identifying opportunities for upselling and cross-selling when appropriate.

This role plays a key part in Valvoline's customer experience strategy-protecting existing business, ensuring continuity, and laying the foundation for future outside sales opportunities.

How You Make an Impact (Job Accountabilities)

• Account Ownership: Manage an assigned book of business; act as the main point of contact for customers within your portfolio.
• Retention Focus: Ensure high customer satisfaction and retention through proactive engagement and problem resolution.
• Virtual Customer Interaction: Communicate primarily through phone, email, and digital channels. Some physical store visits as needed.
• Customer Support: If issues arise "in-store," collaborate with the Region Manager to ensure quick resolution.
• Pipeline Protection: Protect existing revenue while identifying opportunities for growth within the assigned accounts.
• Data & Reporting: Utilize CRM systems to manage customer interactions, record activities, and track performance metrics.
• Sales Enablement Tools: Regularly use Learning Management Systems (LMS), webinars, and Valvoline Certification (V-Cert) classes to stay informed on product knowledge and sales best practices.
• Collaboration: Work closely with outside sales, marketing, and customer service to align customer retention and growth strategies.
• Leadership Discretion Outreach: Participate in occasional outbound prospecting initiatives at the direction of sales leadership.

Key Performance Metrics

            Retention rate within assigned portfolio.

            Account satisfaction and engagement scores.

            Volume and gross profit performance versus prior year.

            Activity volume (calls, emails, webinars).

            Pipeline conversion and opportunity development for outside sales transition.

Sales Tools and Resources

            LMS (Learning Management System)

            Webinars and virtual training sessions

            V-Cert Classes for continuous learning

            CRM system for account management and reporting

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

            1-3 years of customer service, inside sales, or outside sales experience preferred.

            Strong verbal and written communication skills.

            Excellent organizational and multitasking abilities.

            Computer proficiency; CRM experience preferred.

            High school diploma required; Bachelor's degree preferred.

            Must be authorized to work in the United States.

Competencies Desired

            Competitive: Driven to exceed goals and deliver measurable results.

            Humble: Team-oriented and open to feedback.

            Hungry: Motivated to learn, grow, and take initiative.

            Smart: Strong interpersonal intelligence and problem-solving skills.

            Future-Focused: Interested in building a pipeline toward potential outside sales opportunities.

Working Conditions / Physical Requirements / Travel Requirements

Working Conditions / Physical Requirements:

   Required to work in the Noblesville, IN or Rochester, PA plant 3 days a week and 2 days remote. Customer visits as needed up to 20% travel.         

Full adherence to global and local policies and practices, regular and customary expectations

Travel Requirements:

            Up to < 25%, overnight travel required

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

    Email: Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we're looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 2250