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Customer Retention Executive Jobs in Indiana (NOW HIRING)

Republic Services

Territory Executive

Indianapolis, IN · On-site

The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...

Republic Services

Territory Executive

Indianapolis, IN · On-site

The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...

Republic Services

Account Executive

Crown Point, IN · On-site

The Account Executive is required to sell the full suite of Republic Services products', which ... Regularly meets with Sales Manager to review weekly customer retention and relationship activities ...

Republic Services

Account Executive

Crown Point, IN · On-site

The Account Executive is required to sell the full suite of Republic Services products', which ... Regularly meets with Sales Manager to review weekly customer retention and relationship activities ...

Johnson Controls

Security Account Executive

South Bend, IN · On-site

$53K - $80K/yr

Role Overview The Security Account Executive is responsible for generating new business, expanding existing accounts, and supporting customer retention across an assigned territory. Success in this ...

Johnson Controls

Security Account Executive

South Bend, IN · On-site

$53K - $80K/yr

Role Overview The Security Account Executive is responsible for generating new business, expanding existing accounts, and supporting customer retention across an assigned territory. Success in this ...

Johnson Controls

Security Account Executive

South Bend, IN · On-site

$53K - $80K/yr

Role Overview The Security Account Executive is responsible for generating new business, expanding existing accounts, and supporting customer retention across an assigned territory. Success in this ...

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Customer Retention Executive information

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$10

$17

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How much do customer retention executive jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer retention executive in Indiana is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.84 per hour, depending on experience, location, and employer.

What is a customer retention executive?

Customer Retention Executives are professionals responsible for developing and implementing strategies to retain existing customers and reduce churn for a company. They analyze customer behavior, address concerns, and work to improve customer satisfaction by offering tailored solutions, support, or incentives. Their goal is to build long-term relationships with customers, ensuring loyalty and maximizing the lifetime value of each client. This role often involves collaborating with sales, marketing, and customer service teams.

What are the key skills and qualifications needed to thrive as a customer retention executive, and why are they important?

To thrive as a Customer Retention Executive, you need a strong background in customer relationship management, data analysis, and a degree in business or marketing is often preferred. Familiarity with CRM platforms like Salesforce, customer analytics tools, and retention tracking systems is commonly required. Excellent communication, problem-solving, and negotiation skills help build lasting customer relationships and resolve concerns effectively. These skills are crucial for maximizing customer loyalty, reducing churn, and driving long-term business growth.

What are some common challenges faced by customer retention executives, and how can they be addressed?

Customer Retention Executives often encounter challenges such as handling dissatisfied customers, managing high volumes of service requests, and identifying early signs of customer churn. To address these, it is important to develop strong communication and empathy skills, use customer feedback constructively, and collaborate closely with sales and support teams to resolve issues quickly. Leveraging CRM tools and data analytics can also help track customer behavior and proactively address retention risks.

What is the difference between Customer Retention Executive vs Customer Service Representative?

AspectCustomer Retention ExecutiveCustomer Service Representative
Primary FocusDeveloping strategies to retain customers and reduce churnHandling customer inquiries and resolving issues
Skills & CredentialsCommunication, sales, CRM tools, customer relationship managementCommunication, problem-solving, product knowledge
Work EnvironmentProactive engagement, account management, sales-drivenReactive support, call centers, customer support teams
Industry UsageRetail, telecom, banking, subscription servicesAll industries with customer support needs

While both roles involve customer interaction, a Customer Retention Executive focuses on strategic efforts to keep customers engaged and loyal, often involving proactive outreach and relationship management. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues as they arise. Understanding these differences helps employers and job seekers align expectations and skills for each role.

What are the most commonly searched types of Customer Retention jobs in Indiana?

The most popular types of Customer Retention jobs in Indiana are:

What cities in Indiana are hiring for Customer Retention Executive jobs?

Cities in Indiana with the most Customer Retention Executive job openings:

Customer Retention Executive jobs near you

Enterprise Account Executive

Bluebird Network

Indianapolis, IN

Full-time

Re-posted 18 days ago

Job description

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visitbluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of an Enterprise Account Executive to be a part of a collaborative team. This is a full time, benefit eligible position. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

ABOUT THE POSITION:
The Bluebird Fiber Enterprise Account Executive is responsible for the management, and growth of Bluebird's revenue stream through establishing and maintaining business relationships for customer accounts in Bluebird's enterprise sales segments, including but not limited to customers in the following fields: commercial, government, education, medical, and financial. This position is responsible for analyzing and understanding marketing and sales trends, establishing sales objectives, and for providing timely quotes and project estimates for use of Bluebird's services. This position requires a broad understanding of Bluebird's capabilities, customers, relationships, and technologies. This position requires leadership skills with a strong focus on customer retention and satisfaction, strong organizational skills, project and matrix management, and the ability to complete tasks in a multi-disciplinary team environment.

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