Ensure customers achieve measurable business value through structured success planning, executive engagement, and value realization programs. * Lead regional renewal readiness and retention planning ...
Ensure customers achieve measurable business value through structured success planning, executive engagement, and value realization programs. * Lead regional renewal readiness and retention planning ...
Ensure customers achieve measurable business value through structured success planning, executive engagement, and value realization programs. * Lead regional renewal readiness and retention planning ...
Ensure customers achieve measurable business value through structured success planning, executive engagement, and value realization programs. * Lead regional renewal readiness and retention planning ...
Bluebird is a dynamic growing company in need of an Enterprise Account Executive to be a part of a ... This position requires leadership skills with a strong focus on customer retention and satisfaction ...
Bluebird is a dynamic growing company in need of an Enterprise Account Executive to be a part of a ... This position requires leadership skills with a strong focus on customer retention and satisfaction ...
Bluebird is a dynamic growing company in need of an Enterprise Account Executive to be a part of a ... This position requires leadership skills with a strong focus on customer retention and satisfaction ...
Bluebird is a dynamic growing company in need of an Enterprise Account Executive to be a part of a ... This position requires leadership skills with a strong focus on customer retention and satisfaction ...
As a Regional Account Executive , you'll be tasked with delivering revenue, margin growth, and ... customer retention * Work collaboratively with Inside Account Reps and Sales Management to ...
Quick apply
As a Regional Account Executive , you'll be tasked with delivering revenue, margin growth, and ... customer retention * Work collaboratively with Inside Account Reps and Sales Management to ...
As a Regional Account Executive , you'll be tasked with delivering revenue, margin growth, and ... customer retention * Work collaboratively with Inside Account Reps and Sales Management to ...
As a Regional Account Executive , you'll be tasked with delivering revenue, margin growth, and ... customer retention * Work collaboratively with Inside Account Reps and Sales Management to ...
Territory Executive
Elkhart, IN · On-site
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
Territory Executive
Elkhart, IN · On-site
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
Territory Executive
Indianapolis, IN · On-site
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
Territory Executive
Indianapolis, IN · On-site
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
Territory Executive
Elkhart, IN · On-site
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
Territory Executive
Elkhart, IN · On-site
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
Territory Executive
Indianapolis, IN · On-site
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
Territory Executive
Indianapolis, IN · On-site
The Territory Executive is responsible for identifying leads, proactively and prospecting and ... Effectively maintains and retains existing customers by building effective long-term relationships ...
The Account Executive is required to sell the full suite of Republic Services products', which ... Regularly meets with Sales Manager to review weekly customer retention and relationship activities ...
The Account Executive is required to sell the full suite of Republic Services products', which ... Regularly meets with Sales Manager to review weekly customer retention and relationship activities ...
Account Executive
Crown Point, IN · On-site
The Account Executive is required to sell the full suite of Republic Services products', which ... Regularly meets with Sales Manager to review weekly customer retention and relationship activities ...
Account Executive
Crown Point, IN · On-site
The Account Executive is required to sell the full suite of Republic Services products', which ... Regularly meets with Sales Manager to review weekly customer retention and relationship activities ...
Account Executive
Crown Point, IN · On-site
The Account Executive is required to sell the full suite of Republic Services products', which ... Regularly meets with Sales Manager to review weekly customer retention and relationship activities ...
Account Executive
Crown Point, IN · On-site
The Account Executive is required to sell the full suite of Republic Services products', which ... Regularly meets with Sales Manager to review weekly customer retention and relationship activities ...
Implement performance frameworks that measure pipeline contribution, executive engagement quality, customer retention impact, and return on investment * Leverage data, analytics, and attribution ...
Implement performance frameworks that measure pipeline contribution, executive engagement quality, customer retention impact, and return on investment * Leverage data, analytics, and attribution ...
... and customer retention. * Lead weekly KPI communications and reporting; present performance results confidently to customer executives. * Partner with Operations, Quality, Transportation, IT, and ...
Quick apply
... and customer retention. * Lead weekly KPI communications and reporting; present performance results confidently to customer executives. * Partner with Operations, Quality, Transportation, IT, and ...
Chief Executive Officer (CEO) Last Revised: 12/18/2025 Location: On-site Lafayette, IN Job Summary ... and customer retention rate. The ideal candidate will possess a data-driven mindset, strong ...
Chief Executive Officer (CEO) Last Revised: 12/18/2025 Location: On-site Lafayette, IN Job Summary ... and customer retention rate. The ideal candidate will possess a data-driven mindset, strong ...
Chief Executive Officer (CEO) Last Revised: 12/18/2025 Location: On-site Lafayette, IN Job Summary ... and customer retention rate. The ideal candidate will possess a data-driven mindset, strong ...
Chief Executive Officer (CEO) Last Revised: 12/18/2025 Location: On-site Lafayette, IN Job Summary ... and customer retention rate. The ideal candidate will possess a data-driven mindset, strong ...
Account Executive, Government
Evansville, IN · On-site
$130K - $234K/yr
Success is measured by meeting sales targets, renewal rates, customer retention, and overall revenue growth. The work impacts the organization by expanding government account revenue and enhancing ...
New
Account Executive, Government
Evansville, IN · On-site
$130K - $234K/yr
Success is measured by meeting sales targets, renewal rates, customer retention, and overall revenue growth. The work impacts the organization by expanding government account revenue and enhancing ...
New
Customer Retention Executive information
See Indiana salary details
$10.52 - $12.35
12% of jobs
$12.91 is the 25th percentile. Wages below this are outliers.
$12.35 - $14.18
44% of jobs
$14.18 - $16.01
17% of jobs
$16.52 is the 75th percentile. Wages above this are outliers.
$16.01 - $17.84
10% of jobs
$17.84 - $19.67
5% of jobs
$19.67 - $21.50
2% of jobs
$21.50 - $23.33
1% of jobs
$23.33 - $25.16
0% of jobs
$25.16 - $26.99
2% of jobs
$26.99 - $28.82
3% of jobs
$28.82 - $30.65
4% of jobs
$10
$17
$30
How much do customer retention executive jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for customer retention executive in Indiana is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.84 per hour, depending on experience, location, and employer.
What is the difference between Customer Retention Executive vs Customer Service Representative?
| Aspect | Customer Retention Executive | Customer Service Representative |
|---|---|---|
| Primary Focus | Developing strategies to retain customers and reduce churn | Handling customer inquiries and resolving issues |
| Skills & Credentials | Communication, sales, CRM tools, customer relationship management | Communication, problem-solving, product knowledge |
| Work Environment | Proactive engagement, account management, sales-driven | Reactive support, call centers, customer support teams |
| Industry Usage | Retail, telecom, banking, subscription services | All industries with customer support needs |
While both roles involve customer interaction, a Customer Retention Executive focuses on strategic efforts to keep customers engaged and loyal, often involving proactive outreach and relationship management. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues as they arise. Understanding these differences helps employers and job seekers align expectations and skills for each role.
What are some common challenges faced by customer retention executives, and how can they be addressed?
Customer Retention Executives often encounter challenges such as handling dissatisfied customers, managing high volumes of service requests, and identifying early signs of customer churn. To address these, it is important to develop strong communication and empathy skills, use customer feedback constructively, and collaborate closely with sales and support teams to resolve issues quickly. Leveraging CRM tools and data analytics can also help track customer behavior and proactively address retention risks.
What is a customer retention executive?
Customer Retention Executives are professionals responsible for developing and implementing strategies to retain existing customers and reduce churn for a company. They analyze customer behavior, address concerns, and work to improve customer satisfaction by offering tailored solutions, support, or incentives. Their goal is to build long-term relationships with customers, ensuring loyalty and maximizing the lifetime value of each client. This role often involves collaborating with sales, marketing, and customer service teams.
What are the key skills and qualifications needed to thrive as a customer retention executive, and why are they important?
To thrive as a Customer Retention Executive, you need a strong background in customer relationship management, data analysis, and a degree in business or marketing is often preferred. Familiarity with CRM platforms like Salesforce, customer analytics tools, and retention tracking systems is commonly required. Excellent communication, problem-solving, and negotiation skills help build lasting customer relationships and resolve concerns effectively. These skills are crucial for maximizing customer loyalty, reducing churn, and driving long-term business growth.
What are the most commonly searched types of Customer Retention jobs in Indiana? The most popular types of Customer Retention jobs in Indiana are:
What cities in Indiana are hiring for Customer Retention Executive jobs? Cities in Indiana with the most Customer Retention Executive job openings:
Full-time
Posted 7 days ago
Job description
Join Kainos and Shape the Future
At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
About the Role
The Director of Customer Success - North America is responsible for leading and scaling the Customer Success function across the North American region, driving customer retention, adoption, advocacy, and long-term value realization across Kainos' Workday Products portfolio.
Reporting to the Chief Customer Officer, the role leads a team of Customer Success Managers and is accountable for ensuring customers achieve measurable business outcomes, realise value from their investment, and remain engaged advocates of Kainos. The Director will partner closely with Sales, Professional Services, Support, Product, and Customer Operations to deliver a seamless customer experience and predictable retention outcomes.
This is a strategic leadership role that combines people leadership, customer engagement, operational excellence, and commercial accountability.
Key Responsibilities
Customer Retention & Value Realisation
Customer Success Leadership
Customer Engagement & Advocacy
Operational Excellence
Cross-Functional Leadership
What We're Looking For
Essential Experience
Skills & Attributes
Desirable
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
About the Role
The Director of Customer Success - North America is responsible for leading and scaling the Customer Success function across the North American region, driving customer retention, adoption, advocacy, and long-term value realization across Kainos' Workday Products portfolio.
Reporting to the Chief Customer Officer, the role leads a team of Customer Success Managers and is accountable for ensuring customers achieve measurable business outcomes, realise value from their investment, and remain engaged advocates of Kainos. The Director will partner closely with Sales, Professional Services, Support, Product, and Customer Operations to deliver a seamless customer experience and predictable retention outcomes.
This is a strategic leadership role that combines people leadership, customer engagement, operational excellence, and commercial accountability.
Key Responsibilities
Customer Retention & Value Realisation
- Own Gross Revenue Retention (GRR) and customer health outcomes across the North America portfolio.
- Drive a proactive, outcome-focused customer success strategy that identifies and mitigates renewal and adoption risks early.
- Ensure customers achieve measurable business value through structured success planning, executive engagement, and value realization programs.
- Lead regional renewal readiness and retention planning in partnership with Account Directors and Customer Operations.
Customer Success Leadership
- Build, lead, and develop a high-performing team of Customer Success Managers.
- Establish clear goals, performance expectations, and development plans aligned to business objectives.
- Foster a culture of customer obsession, accountability, continuous learning, and collaboration.
- Create succession plans and talent development pathways to support organizational growth.
Customer Engagement & Advocacy
- Build executive-level relationships with strategic customers across the region.
- Sponsor key customer escalations and lead recovery plans where required.
- Support the development and execution of Customer Advisory Boards, customer communities, advocacy programs, and executive briefings.
- Act as a customer champion across the business, ensuring customer feedback influences product and service decisions.
Operational Excellence
- Drive consistent adoption of customer success methodologies, playbooks, lifecycle management processes, and customer health frameworks.
- Leverage customer intelligence, health scoring, and data insights to prioritize investments and actions.
- Partner with Customer Operations to improve reporting, forecasting, segmentation, and customer lifecycle management.
- Use automation and AI-enabled capabilities to increase scale and efficiency while preserving customer outcomes.
Cross-Functional Leadership
- Partner with Professional Services, Support, Product, Sales, and Marketing leaders to deliver joined-up customer outcomes.
- Align customer success activities with broader growth, expansion, and product adoption objectives.
- Provide insight and recommendations to senior leadership on retention trends, customer sentiment, risks, and opportunities.
What We're Looking For
Essential Experience
- Proven experience leading Customer Success teams within a SaaS, subscription, or product-led technology business.
- Demonstrated success driving customer retention, adoption, and value realization at scale.
- Experience managing managers and leading geographically distributed teams.
- Strong track record of executive customer engagement and relationship management.
- Experience implementing customer success methodologies, health models, and customer lifecycle frameworks.
- Commercial understanding of subscription revenue, renewals, retention, and expansion motions.
- Strong analytical and data-driven decision-making capabilities.
Skills & Attributes
- Customer-centric leader with a passion for delivering measurable outcomes.
- Strategic thinker who can translate vision into operational execution.
- Strong coaching and leadership capability.
- Excellent communication, stakeholder management, and influencing skills.
- Comfortable operating in a fast-growing, evolving environment.
- Highly collaborative with a bias for action and continuous improvement.
Desirable
- Experience within the Workday ecosystem.
- Experience with customer success platforms such as Gainsight.
- Knowledge of enterprise HR, payroll, workforce management, or compliance solutions.
- Experience leading AI-enabled or digital customer success initiatives.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.