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Customer Retention Manager Jobs in Indiana (NOW HIRING)

Round Room

Customer Retention & Sales Specialist

Fishers, IN · On-site

$13.25 - $18.25/hr

Customer Retention & Sales Specialist Wireless Contact Center | Fishers, IN Drive Relationships ... Maintain callbacks, follow-ups, and accurate CRM documentation * Track daily productivity and ...

RNR Tire Express

Client Retention Specialist

Evansville, IN

$13.50 - $18.50/hr

CLIENT RETENTION SPECIALIST (Customer Service / Collections) RNR Tire Express - Midwest is proud to ... customer information. * Reviewing sales rental orders for compliance and approval. * Manage past ...

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All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Indiana

Customer Retention Manager information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do customer retention manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for customer retention manager in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

How much does a retention specialist make in the US?

A Customer Retention Manager in the US typically earns between $50,000 and $90,000 annually, with the average around $65,000. Salaries vary based on experience, industry, location, and company size, and the role often requires skills in data analysis, communication, and customer relationship management tools.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the key skills and qualifications needed to thrive as a Customer Retention Manager, and why are they important?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a Customer Retention Manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What does a customer retention manager do?

A customer retention manager develops strategies to keep existing customers engaged and loyal, often analyzing customer data and feedback to improve satisfaction. They may use tools like CRM software and collaborate with sales and marketing teams to implement retention initiatives. The role typically requires strong communication skills and an understanding of customer behavior.

What skills do you need to be a retention specialist?

A Customer Retention Manager needs strong communication and interpersonal skills to build customer relationships, analytical skills to interpret data and identify trends, and proficiency with customer relationship management (CRM) tools. Knowledge of marketing strategies, problem-solving abilities, and the ability to work cross-functionally are also important for success in retention roles.
What are the most commonly searched types of Customer Retention jobs in Indiana? The most popular types of Customer Retention jobs in Indiana are:
What are popular job titles related to Customer Retention Manager jobs in Indiana? For Customer Retention Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Retention Manager jobs in Indiana look for? The top searched job categories for Customer Retention Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Retention Manager jobs? Cities in Indiana with the most Customer Retention Manager job openings:
Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $55,189 per year, or $26.5 per hour.
Customer Retention & Sales Specialist

Customer Retention & Sales Specialist

TCC, Verizon Authorized Retailer

Fishers, IN

$13.25 - $18.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description


Customer Retention & Sales Specialist

Wireless Contact Center | Fishers, IN

Drive Relationships. Create Opportunities. Get Paid for Both.

This role isn’t about hard selling on every call—it’s about knowing when to sell and when to connect. As a customer retention & sales specialist, you’ll engage Verizon Wireless customers to uncover opportunities, strengthen relationships, and guide customers back to our retail stores when that’s the best next step.
When the sales opportunity presents itself, you’ll confidently close it. When it doesn’t, you’ll still win by driving in‑store visits—and get paid for it.

What You’ll Do

  • Make outbound calls to existing Verizon Wireless customers
  • Identify sales opportunities or schedule store visits when appropriate
  • Analyze customer accounts to save money or add value
  • Sell wireless products and services when the opportunity presents itself
  • Maintain callbacks, follow-ups, and accurate CRM documentation
  • Track daily productivity and participate in team huddles and training
  • Stay current on promotions, devices, and pricing

What We’re Looking For

  • 3+ years of success in commission-based sales (preferred)
  • Call center or wireless experience a plus
  • Confident, engaging phone presence
  • Strong objection-handling and problem-solving skills
  • Organized, self-motivated, and comfortable multitasking
  • Experience with Salesforce or similar CRM tools preferred

Earnings Potential

  • Competitive hourly base plus commission
  • Earn commissions on sales closed and customers driven to retail stores
  • Unlimited customer opportunities nationwide
  • Top performers consistently exceed monthly goals

Perks

  • Hourly Guaranteed Pay
  • Same Day Pay Options
  • Generous Commissions
  • Employee Profit Share
  • Career Development
  • Paid Time Off
  • Paid Community Time
  • Paid Employees Matter Day
  • Generous Community Grant Opportunities
  • Employee Resource Groups
  • Medical, Dental, Vision
  • 401K with Company Match
  • Long-Term and Short-Term Disability
  • Critical and Accident Benefits
  • Family Related Time Off
  • Employee Assistance Program
  • Employee Referral Program
  • Rewards and Recognition

Ready to turn conversations into connections—and opportunities into earnings?

Working at The Cellular Connection

Perks for workers

  • Paid Time Off

  • Paid Community Time

  • Paid Employee Matters Day

  • Same Day Pay Options

  • Generous Community Grant Opportunities

  • Employee Resource Group

  • Medical, Dental, Vision

  • 401K with Company Match

  • Long-Term and Short-Term Disability

  • Critical and Accident Benefits

  • Employee Assistance Program

  • Verizon Discount Options

  • Rewards and Recognition

About The Cellular Connection, in their own words

From The Cellular Connection

Founded in 1991, TCC operates over 500 locations from coast to coast. Our long-standing relationship with Verizon allows us to make our services more accessible to customers while offering unparalleled customer service and competitive pricing. We employ nearly 2,000 people across the U.S., from sales associates to our store support team members.

Our purpose is to passionately make a difference in the lives of our employees, customers, and the communities where we live and work. TCC is a Culture of Good, Inc. company that encourages employees to give back in every community they serve. We have donated more than 1 million backpacks with school supplies to children and appreciation packs to more than 25,000 teachers across the U.S. We also host annual events to honor veterans and support child-centered nonprofits. TCC’s corporate giving program, TCC Gives, encourages nonprofits to contact their local stores to apply for support through the Community Grants program. They have surpassed $7 million in donations to local nonprofits across the country. TCC also works closely with More Than a Phone, a nonprofit that partners with local domestic violence organizations to keep survivors connected with free smartphones and data.

To learn more about TCC, visit TCCRocks.com, and connect with the company on Facebook, Twitter, LinkedIn, and Instagram.

Company values

From The Cellular Connection

We serve our employees, customers and communities through living out our 5 Promises.

CARE- we respect the people around us and embrace our differences.

CONNECT- we intentionally create space and remove barriers to promote meaningful connections because we know that representation matters.

BE AUTHENTIC - we champion authentic relationships within our business and communities we serve.

INSPIRE- we will be the example for others to follow throughout our workplace and our communities.

DRIVE THE BUSINESS- diverse teams promote cross-functional innovation, strong community relationships and overall success.

Diversity and inclusion statement

From The Cellular Connection

Come as you are; we celebrate our differences!

At TCC, equity, diversity, and inclusion are not just words. They are our guiding principles as we build our teams, cultivate leaders, and create a work environment that reflects the customers and communities in which we live and serve.​​​​​