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Customer Retention Manager Jobs in Indiana (NOW HIRING)

GSD Search, LLC

Customer Retention Specialist

Zionsville, IN · On-site

$13.75 - $19/hr

Customer Retention Specialist 6 Month Contract with Strong Potential for Conversion Hybrid ... Monitor follow-up activities and manage multiple customer conversations simultaneously. * Assist ...

Round Room LLC

Customer Retention & Sales Specialist

Fishers, IN · On-site

$13.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Retention & Sales Specialist Wireless Contact Center | Fishers, IN Drive Relationships ... Maintain callbacks, follow-ups, and accurate CRM documentation * Track daily productivity and ...

Round Room

Customer Retention & Sales Specialist

Fishers, IN · On-site

$13.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Retention & Sales Specialist Wireless Contact Center | Fishers, IN Drive Relationships ... Maintain callbacks, follow-ups, and accurate CRM documentation * Track daily productivity and ...

Bernau Capital Partners

Customer Retention Associate

Evansville, IN · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... You'll work directly with customers to provide solutions, encourage successful account management ...

Arona Home Essentials

Customer Retention Associate

Evansville, IN · On-site

$14 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... You'll work directly with customers to provide solutions, encourage successful account management ...

Arona Home Essentials

Customer Retention Associate

Evansville, IN

$14 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... You'll work directly with customers to provide solutions, encourage successful account management ...

Arona Home Essentials

Customer Retention Associate

Evansville, IN

$14 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... You'll work directly with customers to provide solutions, encourage successful account management ...

Arona Home Essentials

Customer Retention Associate

Evansville, IN

$14 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... You'll work directly with customers to provide solutions, encourage successful account management ...

Arona Home Essentials

Customer Retention Associate

Evansville, IN · On-site

$13.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... You'll work directly with customers to provide solutions, encourage successful account management ...

Bernau Capital Partners

Customer Retention Associate

Evansville, IN · On-site

$14 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... You'll work directly with customers to provide solutions, encourage successful account management ...

Arona Home Essentials

Customer Retention Associate

Evansville, IN · On-site

$14 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Retention Associate Looking for more than just a job? Build a career with a company that ... You'll work directly with customers to provide solutions, encourage successful account management ...

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Showing results 1-20

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Indiana

Customer Retention Manager information

See Indiana salary details

$23.3K

$55.2K

$96.1K

How much do customer retention manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer retention manager in Indiana is $55,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Indiana?

The most popular types of Customer Retention jobs in Indiana are:

What are popular job titles related to Customer Retention Manager jobs in Indiana?

For Customer Retention Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Indiana look for?

The top searched job categories for Customer Retention Manager jobs in Indiana are:

What cities in Indiana are hiring for Customer Retention Manager jobs?

Cities in Indiana with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $55,189 per year, or $26.5 per hour.

Customer Retention Specialist

GSD Search, LLC

Zionsville, IN • On-site

$13.75 - $19/hr

Other

Re-posted 19 days ago

Job description

Customer Retention Specialist

6 Month Contract with Strong Potential for Conversion Hybrid | Zionsville, IN

About the Opportunity

We're looking for two Customer Retention Specialists to join a growing financial services team focused on delivering an exceptional client experience during one of the most important moments in a customer's journey.

In this role, you'll proactively engage annuity customers as they approach key contract milestones, helping them understand their options, answering questions, and ensuring they have the information needed to make informed decisions. While this is not a sales position, success comes from building trust, listening carefully, and educating customers in a way that creates confidence.

If you enjoy helping people, solving problems, and turning difficult conversations into positive experiences, this is an opportunity to make a meaningful impact while building a career within a respected financial services organization.

What You'll Do
  • Proactively reach out to financial advisors and customers through phone and email regarding annuity contracts approaching maturity.
  • Educate customers on available contract options while remaining compliant with company guidelines.
  • Build rapport with customers and uncover their goals through thoughtful, consultative conversations.
  • Handle inbound responses from customers you've previously contacted, including addressing questions and resolving concerns.
  • Document customer interactions accurately and maintain detailed records within internal systems.
  • Partner closely with operations and processing teams to ensure contracts move efficiently through the appropriate workflow.
  • Monitor follow-up activities and manage multiple customer conversations simultaneously.
  • Assist the broader customer contact team during periods of increased call volume when needed.
What Makes Someone Successful
  • Outstanding communication and active listening skills.
  • Ability to remain calm, empathetic, and professional during challenging customer conversations.
  • Strong organizational skills with excellent attention to detail.
  • Comfortable managing multiple priorities throughout the day.
  • Naturally curious, patient, and solution oriented.
  • Self-motivated with the ability to work independently while collaborating with a close-knit team.
  • Passion for creating a positive customer experience.
Preferred Qualifications
  • Experience in a customer service, customer success, client services, retention, banking, insurance, financial services, or contact center environment.
  • Experience handling high-volume phone interactions with professionalism and confidence.
  • Financial services or annuity experience is a plus, but not required.
  • Ability to quickly learn new systems, products, and processes.
Training & Development

You'll receive comprehensive onboarding and training that includes company systems, product knowledge, customer engagement best practices, and hands-on coaching before managing customer interactions independently.

Why Join Us?
  • Opportunity to join a growing financial services organization.
  • Meaningful work helping customers navigate important financial decisions.
  • Collaborative and supportive leadership team.
  • Hybrid work environment.
  • Six month contract with strong potential for long-term employment based on business needs and performance.
  • Opportunity to develop valuable experience within the annuity and financial services industry.

Apply