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Part Time Customer Retention information

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$32

How much do part time customer retention jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for part time customer retention in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Part Time Customer Retention vs Part Time Customer Service?

AspectPart Time Customer RetentionPart Time Customer Service
Primary FocusBuilding customer loyalty and reducing churnAssisting customers with inquiries and issues
Skills RequiredCommunication, relationship management, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, online platforms, retail settingsCall centers, retail stores, online support
Common TasksFollow-up campaigns, loyalty programs, retention strategiesAnswering questions, troubleshooting, providing information

While both roles involve communication with customers, Part Time Customer Retention focuses on maintaining long-term relationships and reducing churn, whereas Part Time Customer Service emphasizes resolving immediate customer issues and inquiries. Understanding these differences helps in choosing the right role based on your skills and career goals.

More about Part Time Customer Retention jobs
What cities are hiring for Part Time Customer Retention jobs? Cities with the most Part Time Customer Retention job openings:
What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
What job categories do people searching Part Time Customer Retention jobs look for? The top searched job categories for Part Time Customer Retention jobs are:
Part Time Customer Retention jobs near you
Infographic showing various Part Time Customer Retention job openings in the United States as of July 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,495 per year, or $18 per hour.
Part-Time Customer Retention Representative - PM Shift (Remote)

Part-Time Customer Retention Representative - PM Shift (Remote)

American Income Life Insurance Company

Remote

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 6 hours ago

Job description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview:
Could you be our next Part-Time Customer Retention Representative? American Income Life is looking for a Part-Time Customer Retention Representative to join the team!
As a Part-Time Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage.
This remote position offers evening shifts, Monday through Friday, from 5:00 p.m. to 9:00 p.m., and requires a 4-hour shift on Saturday between 8:00 a.m. and 12:00 p.m. Central Time Zone.
What You Will Do:
  • Inbound Call Support: Handle incoming calls from policyholders returning a call from our outbound efforts (voicemail, text message, and/or email) and working to understand their needs to explore retention options.
  • Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
  • Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
  • Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
  • Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
  • Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
  • Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
  • Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound calls and outbound lapse recovery contacts while maintaining quality standards.

What You Can Bring:
  • High school diploma or equivalent.
  • Basic Microsoft Office Skills, including Word, Excel, and Outlook.
  • Minimum Typing speed of 30 wpm.
  • Experience in a call center environment preferred.
  • Some insurance and/or sales experience preferred.
  • Excellent verbal and written communication skills.
  • Ability to solve complex policyholder issues with a positive attitude.
  • Ability to work in a fast-paced environment and work well under pressure.
  • Knowledge of life and/or health insurance terminology preferred.

How American Income Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at American Income Life:
  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including a pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.

  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.

Apply