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Part Time Customer Retention information

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How much do part time customer retention jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for part time customer retention in the United States is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Part Time Customer Retention vs Part Time Customer Service?

AspectPart Time Customer RetentionPart Time Customer Service
Primary FocusBuilding customer loyalty and reducing churnAssisting customers with inquiries and issues
Skills RequiredCommunication, relationship management, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, online platforms, retail settingsCall centers, retail stores, online support
Common TasksFollow-up campaigns, loyalty programs, retention strategiesAnswering questions, troubleshooting, providing information

While both roles involve communication with customers, Part Time Customer Retention focuses on maintaining long-term relationships and reducing churn, whereas Part Time Customer Service emphasizes resolving immediate customer issues and inquiries. Understanding these differences helps in choosing the right role based on your skills and career goals.

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What are the most commonly searched types of Customer Retention jobs?

The most popular types of Customer Retention jobs are:

What job categories do people searching Part Time Customer Retention jobs look for?

The top searched job categories for Part Time Customer Retention jobs are:

Part Time Customer Retention jobs near you
Infographic showing various Part Time Customer Retention job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,495 per year, or $18 per hour.

Customer Retention Representative

Endurance Warranty Services

Remote

$18/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Endurance Warranty rating

6.0

Company rating: 6.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

290th of 315 rated insurance

Job description

Customer Retention Specialist
Job Description:
Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts.
Key Responsibilities
  • Consistently increase retention rates and achieve retention goals.
  • Superb listening skills with the ability to overcome customer's initial concerns and objections Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides.
  • Strong background in a call-center environment
  • CRM and technology aptitude to handle multiple platforms at a high volume and fast pace
  • Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract.
  • Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations.
  • Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving!
  • Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.

Keys to Success:
  • High school diploma or GED certificate.
  • Minimum 2 years of Retention experience or in a similar role
  • Minimum 2 years of Sales experience
  • Experience in customer support and conflict resolution.
  • Computer proficiency.
  • Phone communication skills.

The candidate(s) offered this position will be required to submit to a background investigation.
Compensation: $18.00 + Commission

Our benefits include:
Benefits As an industry leader, Endurance provides competitive compensation with full and part time opportunities—but that’s just the beginning.
  • Competitive salary with uncapped commission potential.
  • Paid training and upward mobility —we invest in your growth.
  • 401(k) with company match after 90-days of employment
  • Medical, Dental and Vision Insurance
  • Voluntary Life Insurance
  • Internet Stipend
  • Casual dress code
  • A company culture that supports balancing your work and personal life, including company events, bonding experiences and a work from home environment
Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter.
To comply with local regulations, we are currently not accepting applications from candidates residing in: Alaska (AK), California (CA), Colorado (CO), Delaware (DE), Hawaii (HI), Indiana (IN), Maine (ME), Massachusetts (MA), Montana (MT), Nebraska (NE), New Hampshire (NH), North Dakota (ND), New York (NY), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Washington (WA), West Virginia (WV), Wyoming (WY).

Equal Employment Opportunity
Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
About Endurance
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community.
Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.
Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

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