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Senior Customer Retention Jobs (NOW HIRING)

Epitec

Customer Retention Specialist

Westminster, CO · On-site

$14.50 - $19.75/hr

Customer Retention Specialist Location: Westminster, CO 80021-2712, USA Contract Duration: 6 Months ... Communicate with customers, internal teams, and senior management to deliver exceptional service ...

Optimum

SVP Customer Retention

Long Island City, NY · On-site

$15.50 - $21/hr

The SVP of Customer Retention will be responsible for leading multiple Retention Call Centers, both in-house and third party managed. Focusing on activities that contribute to the retention of ...

BCForward

Customer Retention Specialist

Westminster, CO · On-site

$24 - $25/hr

Job Title: Customer Retention Specialist Location: Westminster, CO 80021 Duration: 6+ months ... Communicate with customers, internal teams, and senior management to deliver exceptional service ...

New

Optimum

SVP Customer Retention

Long Island City, NY · On-site

$15.50 - $21/hr

The SVP of Customer Retention will be responsible for leading multiple Retention Call Centers, both in-house and third party managed. Focusing on activities that contribute to the retention of ...

Henry Schein One

$150 - $175/hr

As the Senior Manager, Customer Retention, you will play a critical role in driving revenue and growth by developing and implementing strategies aimed at increasing member retention, renewal ...

Alvaria, Inc.

$115 - $125/hr

Senior Customer Success Manager Full Time Senior Manager US 30+ days ago Requisition ID: 14926 ... Key ResponsibilitiesCustomer Retention and Renewal Ownership * Own the customer renewal process ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location ... Own and maintain Gross Revenue Retention (GRR) of greater than 95% within assigned accounts.

Rustman Agency

Customer Retention Sales Manager

Lacey, WA · On-site

$55K - $63K/yr

Customer Retention Sales Manager - Remote | 100% Commission Keep Clients Happy. Drive Renewals ... Opportunities to grow into senior leadership roles You're a Great Fit If You: * Excel at ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

The Senior CSM will act as a trusted advisor to customers, aligning KWI's solutions to their ... Own and maintain Gross Revenue Retention (GRR) of greater than 95% within assigned accounts.

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Senior Customer Retention information

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$45K

$102.8K

$121.5K

How much do senior customer retention jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior customer retention in the United States is $102,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a senior customer retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What are the key skills and qualifications needed to thrive as a senior customer retention specialist?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.

How does a senior customer retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

More about Senior Customer Retention jobs

What cities are hiring for Senior Customer Retention jobs?

Cities with the most Senior Customer Retention job openings:

What are the most commonly searched types of Customer Retention jobs?

The most popular types of Customer Retention jobs are:

What states have the most Senior Customer Retention jobs?

States with the most job openings for Senior Customer Retention jobs include:

What job categories do people searching Senior Customer Retention jobs look for?

The top searched job categories for Senior Customer Retention jobs are:

Senior Customer Retention jobs near you
Infographic showing various Senior Customer Retention job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $102,833 per year, or $49.4 per hour.

Customer Retention Specialist

Epitec

Westminster, CO • On-site

$14.50 - $19.75/hr

Contractor

Posted 4 days ago

Job description

  • Location: Westminster, Colorado
  • Type: Contract
  • Job #106545

Job Title: Customer Retention Specialist
Location: Westminster, CO 80021-2712, USA
Contract Duration: 6 Months plus extensions
Role Overview: The Customer Retention Specialist is responsible for ensuring high levels of customer retention and satisfaction. This role involves proactively engaging with customers to understand and address their needs, identifying blockers to renewal, and implementing strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.
Key Responsibilities:
• Customer Engagement: Make outbound messages or calls to understand and address reasons for potential discontinuation of services.
• Issue Resolution: Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
• Independent Decision-Making: Resolve customer needs independently and effectively.
• Customer Service Excellence: Communicate with customers, internal teams, and senior management to deliver exceptional service.
• Negotiation: Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
• Documentation: Maintain detailed records of customer interactions and activities in Salesforce.
• Data Analysis: Analyze data to identify trends and opportunities for improving retention and reducing churn.
• Collaboration: Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
• Content Development: Identify, create, and deliver content to support customer adoption and engagement needs.
• System Proficiency: Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness.
Required Skills and Experience:
• Customer Focus: Strong customer-centric and growth mindset.
• Retention Expertise: Experience in customer service and retention.
• Listening Skills: Excellent active listening and empathy to understand customer perspectives.
• Problem-solving: Strong analytical skills and a solution-oriented approach.
• Negotiation: Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
• Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Communication: Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely.
• Interpersonal Skills: Strong ability to collaborate with stakeholders and customers at various skill levels.
• Trustworthiness and Professionalism: Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.
Education and Experience:
• Educational Background: Associate's degree or equivalent.
• Professional Experience: 5+ years of practical experience in customer service and retention.
• Salesforce: Proficiency in using Salesforce for documenting and managing customer interactions.
Additional Requirements:
• Language: Fluency in Spanish required. Portuguese preferred/good to have.
• Location: Must be located within 1 hour from the Westminster office.
• Office Attendance: Must report to the office at least 4 days a week.
Contract-to-Hire Opportunity: We are seeking a candidate for a contract-to-hire position. If the individual demonstrates strong performance and meets our expectations, this role has the potential to transition into a full-time sales position. Upon conversion to full-time employment, the candidate will be eligible for comprehensive benefits and commission.
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