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Senior Customer Retention Jobs (NOW HIRING)

REMONDIS

Senior Customer Retention Specialist

Richlands, VA · On-site

$13.50 - $18.25/hr

Senior Customer Retention Specialist Apply now Job no: 494279 Work type: Full-time Permanent Location: Richlands Categories: Customer Service We are looking for a Senior Customer Retention Specialist ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location ... Own and maintain Gross Revenue Retention (GRR) of greater than 95% within assigned accounts.

KWI

Sr Customer Success Manager

Melville, NY · On-site

Sr Customer Success Manager KWI is seeking a results-driven Senior Customer Success Manager (CSM ... Customer Retention & Health: * Own and maintain Gross Revenue Retention (GRR) of greater than 95 ...

KWI

Sr Customer Success Manager

Melville, NY

The Senior CSM will act as a trusted advisor to customers, aligning KWI's solutions to their ... Own and maintain Gross Revenue Retention (GRR) of greater than 95% within assigned accounts.

Parachute Home

Senior CRM Manager

Los Angeles, CA · On-site +1

The Senior Customer Retention Marketing Manager at Parachute Home will lead our customer retention initiatives. In this role, you will be responsible for developing and executing lifecycle marketing ...

Parachute Home

Senior CRM Manager

Los Angeles, CA · On-site

The Senior Customer Retention Marketing Manager at Parachute Home will lead our customer retention initiatives. In this role, you will be responsible for developing and executing lifecycle marketing ...

Egnyte

Sr. Customer Success Manager

$80K - $90K/yr

Our Customer Success team provides focus and drives consistency in the execution of various customer success and retention-related matters in the AEC industry. As a Sr. Customer Success Manager (CSM ...

Rustman Agency

Customer Retention Sales Manager

Lacey, WA · On-site

$55K - $63K/yr

Customer Retention Sales Manager - Remote | 100% Commission Keep Clients Happy. Drive Renewals ... Opportunities to grow into senior leadership roles You're a Great Fit If You: * Excel at ...

FullStory

Senior Customer Insights Analyst

Atlanta, GA · Remote

$120K - $125K/yr

As a Senior Customer Insights Analyst on our Professional Services team, you will lead customer ... Their influence will not only increase customer retention and satisfaction but also identify ...

Higher Logic

OR · On-site

$98K/yr

Own retention and renewal outcomes for an assigned book of business, with accountability for ... Strong executive presence with the ability to build credibility quickly with senior customer ...

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All JobsSenior Customer Retention Jobs

Senior Customer Retention information

See salary details

$45K

$102.8K

$121.5K

How much do senior customer retention jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior customer retention in the United States is $102,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What is a Senior Customer Retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

How does a Senior Customer Retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What are the key skills and qualifications needed to thrive as a Senior Customer Retention Specialist, and why are they important?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.
More about Senior Customer Retention jobs
What cities are hiring for Senior Customer Retention jobs? Cities with the most Senior Customer Retention job openings:
What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
What states have the most Senior Customer Retention jobs? States with the most job openings for Senior Customer Retention jobs include:
What job categories do people searching Senior Customer Retention jobs look for? The top searched job categories for Senior Customer Retention jobs are:
Senior Customer Retention jobs near you

Senior Customer Retention Specialist

REMONDIS

Richlands, VA • On-site

$13.50 - $18.25/hr

Other

Posted 22 days ago

Job description

Senior Customer Retention Specialist

Apply now Job no: 494279
Work type: Full-time Permanent
Location: Richlands
Categories: Customer Service

We are looking for a Senior Customer Retention Specialist to join our National Sales team in Richlands, Brisbane.
You'll be the go-to for complex retention cases and escalations, while managing your own portfolio of customers and playing a key role in the development of the broader team and improving how we work.


What you'll be doing

  • Directly engage with customers wishing to cancel, actively listening to their concerns and providing tailored solutions to retain their business.
  • Handle escalated customer disputes, early termination negotiations, and settlement decisions
  • Navigate internal relationships across sales, operations, and credit to find workable solutions for customers looking to cancel or escalate
  • Track and report on key retention metrics weekly, translating data into insights that drive timely business decisions
  • Act as a senior resource for Customer Retention Officers, sharing expertise and guiding their development through day-to-day interactions


About you

  • Confident and resilient in challenging customer conversations - you don't shy away from difficult situations and know how to navigate them professionally
  • A natural problem-solver who can think on their feet, juggle a high volume of active cases, and never lose sight of the customer experience
  • Commercially minded with the ability to read, interpret, and apply contract terms and conditions
  • Demonstrated ability to improve processes and drive positive customer outcomes
  • Approach difficult financial conversations with care and professionalism, balancing customer circumstances against contractual and commercial outcomes
  • Proven experience using CRM systems (Salesforce preferred) and Microsoft Office applications
  • Waste management or service-contract industry experience is a plus, but not essential


Why you'll stay

  • Autonomy to run your team and make decisions-you won't be micromanaged
  • Genuine variety-people management, customer escalations, reporting, and process improvement
  • Work with real impact in sustainability and the circular economy
  • Career development in a growing national business with global backing


About REMONDIS

REMONDIS is one of the world's largest recycling, service and water companies, with 40,000+ employees across four continents and 40 years in Australia. We're committed to environmental sustainability and the circular economy-turning waste into a resource.


To apply

You'll need proof of entitlement to work in Australia. Pre-employment checks (including medical and drug & alcohol testing) apply in line with role requirements.

REMONDIS is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples.

Advertised: 18 May 2026 E. Australia Standard Time
Applications close: 18 Jun 2026 E. Australia Standard Time

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