ZipRecruiter

Log In

1

Senior Customer Retention Jobs (NOW HIRING)

Upshop

Senior Customer Success Manager

Miami, FL · On-site

As a Senior Customer Success Manager, you will serve as the primary point of contact for assigned ... Meet retention, adoption, and growth goals across assigned customers Job Requirements and ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Senior CSM will act as a trusted advisor to customers, aligning KWI's solutions to their ... Own and maintain Gross Revenue Retention (GRR) of greater than 95% within assigned accounts.

Clever Devices

Senior Customer Success Manager

Apex, NC · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Senior Customer Success Manager As the leader in transit technology, Clever Devices, (Hitachi Rail ... retention, and advocacy. Serving as the primary operational liaison, they translate customer needs ...

Irth Solutions

Senior Customer Success Manager - AIP- CE-018

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Customer Success team provides focus and drives consistency in the execution of various customer success and retention-related matters within our install base. As a Sr. Customer Success Manager ...

Allego

Sr. Customer Success Manager

Watertown, MA · On-site

$96K - $138K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise ... Support achievement of company customer retention and expansion goals * Special projects as ...

Stacker

Sr. Customer Operations Specialist

New York, NY · On-site +1

$65K - $85K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

In this role, you'll own the systems, processes, reporting, and governance that make customer health, renewals, retention, and forecasting accurate, scalable, and actionable. Reporting to the Sr. ...

Allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise ... Support achievement of company customer retention and expansion goals * Special projects as ...

Stacker

Sr. Customer Operations Specialist

New York, NY · Remote

$65K - $85K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

In this role, you'll own the systems, processes, reporting, and governance that make customer health, renewals, retention, and forecasting accurate, scalable, and actionable. Reporting to the Sr. ...

allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise ... Support achievement of company customer retention and expansion goals * Special projects as ...

Allego

Sr. Customer Success Manager

Waltham, MA · On-site

$96K - $138K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Customer Success Manager - Adoption (SCSM) works with Allego's existing enterprise ... Support achievement of company customer retention and expansion goals * Special projects as ...

Nasuni

Senior Customer Success Manager

Boston, MA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Customer Success Manager is responsible for driving long-term customer value, adoption, retention, and strategic alignment across a portfolio of Enterprise accounts. As a trusted advisor ...

Clever Devices Ltd.

Senior Customer Success Manager

Apex, NC · On-site

$120K - $150K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... retention, and advocacy. Serving as the primary operational liaison, they translate customer needs ... The Senior CSM is responsible for managing service escalation, ensuring timely resolution and clear ...

Clever Devices Ltd.

Senior Customer Success Manager

Woodbury, NY · On-site

$120K - $150K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... retention, and advocacy. Serving as the primary operational liaison, they translate customer needs ... The Senior CSM is responsible for managing service escalation, ensuring timely resolution and clear ...

previous pagenext page

Showing results 21-40

All JobsCustomer Retention JobsSenior Customer Retention Jobs

Senior Customer Retention information

See salary details

$45K

$102.8K

$121.5K

How much do senior customer retention jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior customer retention in the United States is $102,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What is a senior customer retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

How does a senior customer retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What are the key skills and qualifications needed to thrive as a senior customer retention specialist?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.
More about Senior Customer Retention jobs
What cities are hiring for Senior Customer Retention jobs? Cities with the most Senior Customer Retention job openings:
What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
What states have the most Senior Customer Retention jobs? States with the most job openings for Senior Customer Retention jobs include:
What job categories do people searching Senior Customer Retention jobs look for? The top searched job categories for Senior Customer Retention jobs are:
Senior Customer Retention jobs near you
Infographic showing various Senior Customer Retention job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $102,833 per year, or $49.4 per hour.

Senior Customer Success Manager - Law.com

Centellic

Manhattan, NY • On-site

$90K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Senior Customer Success Manager - Law.com
Department: Commercial
Employment Type: Full Time
Location: New York
Compensation: $90,000 / year
Description
Position Summary
Centellic is seeking a Senior Customer Success Manager to join our New York-based Customer Success team. This customer-facing role is responsible for managing a portfolio of strategic accounts with a focus on corporate legal departments utilizing Centellic's legal intelligence and information solutions.
The Sr. CSM will serve as a trusted advisor to customers across the historic ALM portfolio, including Law.com, Law.com International, Law.com Compass, VerdictSearch, Law.com Radar, Law.com Scholar, and NewsVault. A successful candidate will drive customer retention, product adoption, user engagement, advocacy, and long-term account growth by helping customers maximize the value of these subscriptions within their daily workflows and business objectives.
This position requires expertise across the entire customer lifecycle, from onboarding and implementation through renewal support, executive business reviews, expansion opportunities, and strategic account planning.
Key Responsibilities
Customer Success & Relationship Management
  • Own and proactively manage a portfolio of strategic customer accounts across the Law.com product portfolio.
  • Develop and execute tailored Success Plans aligned to customer goals and business outcomes.
  • Build trusted relationships with key stakeholders including librarians, knowledge managers, business development leaders, practice group leaders, attorneys, researchers, and executive sponsors.
  • Serve as the primary post-sale advisor responsible for customer retention and value realization.
  • Lead onboarding initiatives that accelerate customer adoption and time-to-value.
Product Adoption & User Engagement
  • Drive usage and adoption of:
    • Law.com
    • Law.com International
    • Law.com Compass
    • VerdictSearch
    • Law.com Radar
    • Law.com Scholar
    • NewsVault
  • Deliver product training sessions, refresher workshops, webinars, and best-practice consultations.
  • Analyze user engagement trends and develop targeted adoption strategies.
  • Create scalable customer success initiatives that support both firmwide and departmental objectives.
  • Promote awareness of new product features, content enhancements, and workflow improvements.
Strategic Business Reviews
  • Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews with customer stakeholders.
  • Present account performance metrics, engagement data, adoption trends, and recommendations.
  • Partner with customers to establish measurable success criteria and ongoing strategic objectives.
  • Develop action plans that increase user engagement and subscription value.
Customer Health & Retention
  • Monitor customer health using engagement, usage, sentiment, and commercial indicators.
  • Identify renewal risks early and implement proactive mitigation strategies.
  • Drive Gross Revenue Retention (GRR) objectives.
  • Maintain accurate customer records, success plans, and engagement activities within company systems.
  • Collaborate with Customer Care and Product teams to address issues impacting customer satisfaction.
Growth & Expansion
  • Identify opportunities for cross-sell and upsell conversations across the broader Centellic portfolio to endorse to an Account Executive partner.
  • Partner with Account Executives and Sales leaders on renewal and growth initiatives.
  • Support expansion discussions involving additional products, practice groups, offices, and business units.
  • Contribute customer intelligence and market feedback to commercial planning efforts.
Voice of the Customer
  • Gather and share customer feedback regarding product functionality, content coverage, and user experience.
  • Act as an advocate for customers within Product, Editorial, Marketing, and Sales organizations.
  • Provide actionable insights that support product enhancements and content strategy.
  • Participate in customer advisory boards, beta programs, and advocacy initiatives when appropriate.
Leadership & Collaboration
  • Serve as a mentor and role model within the Customer Success organization.
  • Support onboarding and development of newer Customer Success Managers.
  • Share best practices, success stories, and customer insights across the team.
  • Contribute to process improvements, customer journey development, and adoption programs.
Skills Knowledge and Expertise
Required Experience
  • 5+ years of Customer Success, Account Management, Client Services, or related experience.
  • Experience with CS Platforms (i.e. ChurnZero, Gainsight, Planhat, etc.)
  • Experience working with subscription-based information, research, SaaS, legal technology, or professional services products.
  • Demonstrated success managing strategic customer relationships and renewal-focused portfolios.
  • Experience conducting executive-level presentations and business reviews.
  • Strong analytical and consultative problem-solving skills.
  • Proven ability to influence customer outcomes without direct authority.
Preferred Experience
  • Experience supporting legal, professional services, corporate, or research-focused customers.
  • Familiarity with legal research, legal news, litigation intelligence, business development intelligence, or competitive intelligence solutions.
  • Experience with CRM systems, and customer health monitoring tools.
  • Background working with law firms, legal libraries, knowledge management teams, or legal operations professionals.
Key Performance Indicators
Success in this role will be measured through:
  • Gross Revenue Retention (GRR)
  • Renewal rate performance
  • Customer health and engagement metrics
  • Product adoption and utilization growth
  • Completion and quality of Success Plans
  • Quarterly Business Review delivery
  • Customer satisfaction and advocacy
  • Expansion opportunity identification and influence
  • Time-to-value for newly onboarded customers
What Success Looks Like
The successful Senior Customer Success Manager is viewed by customers as a strategic partner who helps legal professionals derive measurable value from Centellic's legal information and intelligence solutions. Through proactive engagement, consultative guidance, and deep understanding of customer workflows, the Sr. CSM drives adoption, retention, and long-term customer success while strengthening Centellic's position as an indispensable research and intelligence partner.
About Centellic
Centellic stands at the center of the markets it serves, empowering organizations with indispensable data and insight to make critical decisions on growth, risk and opportunity.
Through proprietary data, deep market expertise and AI-enabled technology, our platforms are embedded in client workflows. That capability is underpinned by our events, which bring the market together to share perspective and deepen understanding of the issues shaping each sector. Together, they give organizations earlier visibility of emerging trends, and the clarity and confidence to act when decisions matter.
At Centellic, we're a global intelligence and information services business, setting the standard for how critical business decisions are made.
Why Centellic?
At Centellic, we help our clients make better decisions, and our people are at the heart of that work. Every individual plays an important role in this, bringing curiosity and high standards to everything they do.
Those who thrive here take ownership, care deeply about their work and are committed to excellence. Standards are high because our people set them that way. And while we have decades of expertise, we are still growing, pushing and building something extraordinary.
Centellic's advantage is our people and the culture we've created together. It's an environment where individuality is encouraged, relationships are genuine, and there's a strong sense of purpose in what we're building together. Collaborative, respectful and driven, we take our work seriously without taking ourselves too seriously.
Benefits
Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:
  • 15 vacation days, 12 company holidays, three personal days, one day to volunteer at the organization of your choice, plus a day off for your birthday each year
  • Choice of three Cigna health insurance plans, two dental plans, and vision coverage.
  • Health Savings Accounts (HSA) and Flex Spending Accounts (FSA)
  • Comprehensive wellness program
  • Employer paid life insurance
  • Employer paid short-term and long-term disability insurance
  • Accident and critical illness insurance
  • 401K and Roth retirement savings plans with employer matching
  • Employee Referral Awards
  • Tuition reimbursement after 1 year of service
  • Commuter Benefits

The company is committed to accommodating people with disabilities. If you require any reasonable accommodations to be made, please let us know as part of our application page. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please contact Margo DeAngelo at 646-530-5941.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Apply