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Senior Customer Retention Jobs in Virginia (NOW HIRING)

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

Senior Customer Success Manager Location: Tysons Corner- Hybrid | In-Office Options About the Role ... Meet customer retention goals and ensure consistently high retention rates for assigned accounts.

MongoDB

Senior Customer Success Manager

Mclean, VA · On-site

You'll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You'll build deep relationships with senior ...

BlackSky

Senior Director, Account Management

Herndon, VA · On-site +1

The Senior Director, Account Management is responsible for driving world-class customer experience, retention, and growth across a set of customers supported by the Account Management team. This role ...

BlackSky

Senior Director, Account Management

Herndon, VA · On-site +1

The Senior Director, Account Management is responsible for driving world-class customer experience, retention, and growth across a set of customers supported by the Account Management team. This role ...

Anaplan

Sr. FP&A Manager, Customer Success

Reston, VA · On-site

$113K - $154K/yr

... senior Customer Success leaders and influencing strategic decision-making through accurate ... retaining the best talent and fostering an inclusive culture strengthens our business. DEIB ...

THOMSON REUTERS

Sr. Client Executive

Mclean, VA · On-site +1

$77K - $105K/yr

Sr. Client Executive, Government Are you a strategic sales professional who knows how to protect ... As a Client Executive, you will play a key role in driving customer retention and revenue growth by ...

Nuix Limited

Customer Success Manager

Reston, VA · On-site

$100 - $140/hr

... retention and expansion -- coordinating with implementation and professional services teams as the ... Conduct structured quarterly business reviews with senior customer stakeholders, including C-suite ...

New

Bozzuto

Senior Property Manager

Fairfax, VA

Primary Responsibilities: As a General Manager (Senior Property Manager), your primary ... customer retention goals * Managing the financial performance of the property in accordance with ...

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Senior Customer Retention information

What is a senior customer retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What are the key skills and qualifications needed to thrive as a senior customer retention specialist?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.

How does a senior customer retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What are the most commonly searched types of Customer Retention jobs in Virginia?

The most popular types of Customer Retention jobs in Virginia are:

What are popular job titles related to Senior Customer Retention jobs in Virginia?

For Senior Customer Retention jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Senior Customer Retention jobs in Virginia look for?

The top searched job categories for Senior Customer Retention jobs in Virginia are:

What cities in Virginia are hiring for Senior Customer Retention jobs?

Cities in Virginia with the most Senior Customer Retention job openings:

Senior Customer Retention jobs near you

Senior Customer Success Manager

TechnoMile

Mclean, VA • On-site

Other

Posted 24 days ago

Job description

Senior Customer Success Manager
Location: Tysons Corner- Hybrid | In-Office Options
About the Role
TechnoMile is looking for a Customer Success Manager to join our team! This role owns a dedicated portfolio of customers on TechnoMile's SIMS suite for industrial and personnel security. Our Customer Success Managers are responsible for building and maintaining strong working relationships with TechnoMile customers. They are proactive and act as an escalation point for issues that impact client success by identifying retention risks and growth opportunities. As a member of the Customer Success Team, this position will aim to expand TechnoMile's adoption, retention, and ultimately, success.
What You'll Do:

  • Manage customer relationships with a portfolio of assigned accounts and/or projects
  • Own onboarding, adoption, and renewal for a portfolio of SIMS customers, supporting compliance-driven personnel and industrial security workflows
  • Meet customer retention goals and ensure consistently high retention rates for assigned accounts.
  • Serve as project manager for major and complex deployments of product upgrades for existing customers products or upsells of new products to existing customers
  • Build andmaintainstrong, trusted working relationships with key decision makers and power users from onboarding to end of client lifecycle.
  • Act as POC for technical inquiries, issues or escalations from assigned customers and work with support agents and product teams to bring cases to conclusion
  • Gain a thorough understanding of assignedclient'sneeds, campaignobjectives, and processes to ensure that they successfully adopt and deployTechnoMile.
  • Ensure that customers derive maximum value fromTechnoMileand collaborate with the sales team to help upselladditionalservices, integrations, and features.
  • Identifyrisks early and often to client success and aggressively/proactively engage the client wheneverthere'san identified retention issue.
  • Develop and execute retention plans and/or growth plans for customers.
  • Maintain current functional and technical knowledge of our products and future releases.
  • Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks.
Qualifications
  • You will have 5+ years' experience as a Customer Success Manager in B2B and/or SaaS industries; including 3+ years' experience managing average ARR of $100K+
  • No prior experience with SIMS isrequired, but is strong plus
  • Experience in the government security space (e.g., Facility Security Officer, personnel security, industrial security, FSO-related compliance) is a strong plus
  • Customer Centric individual that has a verifiabletrack recordof customer retention and growth through passionate customer service. Clear understanding of the customer journey, focusing on building loyalty, capturing value, and fully enabling customers byidentifyinggaps or opportunities for growth.
  • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
  • Previousdirect experience interacting with C-level executives and managing contract renewals
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver, and carries a strong executive presence with solid communication and interpersonal skills, both written and verbal
  • Aptitude for learning software; strong with business applications and data integrations and able to explain complex data relationships in non-technical terms.
  • Strong analytical skills. Ability to process and interpret customer information (productutilizationdata and customer requirements) to help drive adoption
  • Ability to manage multiple priorities whilemaintainingstrict attention to details, prompt responsiveness, and able to prioritize time and calendar.
  • Self-starter who is proactive andis able toown the ongoing success of both large and enterprise customers
  • Strong communicationand interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
  • Experience working with cross-functional teams (e.g., Sales, Product, Marketing,
  • Working knowledge of Dynamics 365 (CE/F&O) as it relates to Power Platform extensibility

Who We Are
TechnoMile provides AI-enabled cloud solutions that empower GovCon, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients:
  • Optimizebusiness development and sales processes.
  • Streamline and de-risk contract management.
  • Unlock the value of public andprivate datafor a competitive advantage.
Today, more than 200 companies rely on TechnoMile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors.
Our Culture
  • Hungry, Humble, and Smart.We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities.
  • Innovative.We embrace challenges and create solutions others cannot.
  • Flexible.Remote, hybrid, and in-office options support your best work.
  • Global.With teams across the U.S. and India, we collaborate worldwide with one mission.

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