ZipRecruiter

Log In

1

Customer Retention Manager Jobs in Virginia (NOW HIRING)

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

Meet customer retention goals and ensure consistently high retention rates for assigned accounts. * Serve as project manager for major and complex deployments of product upgrades for existing ...

New

next page

Showing results 1-20

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Virginia

Customer Retention Manager information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do customer retention manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer retention manager in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Virginia?

The most popular types of Customer Retention jobs in Virginia are:

What are popular job titles related to Customer Retention Manager jobs in Virginia?

For Customer Retention Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Virginia look for?

The top searched job categories for Customer Retention Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Retention Manager jobs?

Cities in Virginia with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,501 per year, or $27.6 per hour.

Full Time Customer Retention Agent

Life Protect 24/7

Norfolk, VA • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Life Protect 24/7 is an inbound sales call center searching for full-time self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in sales. If this sounds like you, you are a great candidate for our Retention Department.


Available Schedules/Shifts:

Schedule:

  • 9am-7pm Monday, 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday


How will you do that?

Here at Life Protect 24/7, we provide medical security alert devices to those in need. You will receive calls from a variety of customers who are trying to get connected with a medical, billing, or health-related business. This creates an opportunity to share our device with those who may need it and not even know it! Our devices support the rescue of over 5,000 lives every month.

Retention Agents are the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat call center work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. Retention Agents will effectively educate existing customers about the importance of keeping products while bringing integrity and customer satisfaction to every interaction. Building rapport and establishing relationships with our customers is achieved by genuinely listening, identifying needs, communicating with clarity, and providing solutions to their questions and concerns.


What we offer:

  • Competitive Pay: Hourly plus commission

  • Weekly Pay

  • Paid Training

    • Full-Time Training: Monday-Friday 4pm-10pm

  • Paid OT on Saturdays

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

  • Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • Sales experience and/or call center environment experience

  • Strong communication skills (verbal, written, and interpersonal)

  • A customer-focused approach with adaptability to new situations

  • Ability to multitask, prioritize, and manage time

  • Motivation, and desire to achieve powered by YOU!


Paid hourly plus commission.

  • Commissions based on performance

Schedule:

  • 9am-7pm Monday, 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday


If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


Job Type: Full-time

After applying a recruiter will reach out in 2-3 business days via email or phone.