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Customer Retention Manager Jobs in Virginia (NOW HIRING)

Socket.dev

Customer Service Manager, US

Arlington, VA · On-site

$120 - $140/hr

Reporting to the VP of Customer Retention, you will be responsible for building and leading a ... Manage budgets, resources, and strategic investments while ensuring compliance with company ...

New

Haley Automotive Group

PRODUCT SPECIALIST

Farmville, VA · On-site

$35K - $50K/yr

Utilization of Customer Retention Management system (CRM) * Business Development Center (BDC) * Online Manufacturer Training * Knowledge on other departments within the dealership. (Service/Parts ...

PestNow

Commercial Account Manager

Sterling, VA · On-site

Maintain high customer retention through proactive relationship management. Sales Execution * Deliver persuasive sales presentations. * Demonstrate a consultative sales approach. * Understand ...

PestNow

Commercial Account Manager

Sterling, VA · On-site

Maintain high customer retention through proactive relationship management. Sales Execution * Deliver persuasive sales presentations. * Demonstrate a consultative sales approach. * Understand ...

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Showing results 41-60

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Virginia

Customer Retention Manager information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do customer retention manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer retention manager in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Virginia?

The most popular types of Customer Retention jobs in Virginia are:

What are popular job titles related to Customer Retention Manager jobs in Virginia?

For Customer Retention Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Virginia look for?

The top searched job categories for Customer Retention Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Retention Manager jobs?

Cities in Virginia with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Virginia as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,501 per year, or $27.6 per hour.

Customer Relations Representative - State Farm Agent Team Member

Zinsou Ayihonsi - State Farm Agent

Chester, VA • On-site

$17 - $20/hr

Full-time

Re-posted 28 days ago

Job description

Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

ROLE DESCRIPTION:
As a Customer Relation Rep with Zinsou State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain client records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Strong communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
  • bilingual Spanish - English fluent is a plus 

Flexible work from home options available.