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Customer Retention Manager Jobs in Virginia (NOW HIRING)

Endurance IT Services

Virtual IT Manager

Virginia Beach, VA · On-site

$75K - $90K/yr

This role will focus on guiding customers' IT and infosec strategy, reducing reactive support, and maintaining customer retention. The role involves managing 20-30 clients. Responsibilities: * Uphold ...

Cogeco

Specialist, Retention

King George, VA

More speed, TiVo, Managed WiFi * Handle customer escalationsin an attempt to resolve and retaincustomer relationships. * Proactive retention * Inbound and Outbound outreach to existingcustomers in ...

Rentokil

Operations Manager, US Pest

Boston, VA

$57K - $92K/yr

Customer Satisfaction & Retention * Technician Retention * Technician Percentage of Staffing Budget ... Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal ...

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Showing results 41-60

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Virginia

Customer Retention Manager information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do customer retention manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer retention manager in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Virginia?

The most popular types of Customer Retention jobs in Virginia are:

What are popular job titles related to Customer Retention Manager jobs in Virginia?

For Customer Retention Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Virginia look for?

The top searched job categories for Customer Retention Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Retention Manager jobs?

Cities in Virginia with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,501 per year, or $27.6 per hour.

Account Manager

Arthur Ermlich Farmers Insurance

Virginia Beach, VA • On-site

$40K - $75K/yr

Full-time

Medical, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

As a Farmers Insurance Account Manager, you'll have the opportunity to build a business that makes a meaningful impact in your community. You'll help clients protect what matters most while developing a rewarding career with unlimited growth potential. This role is ideal for someone who is entrepreneurial, driven, and ready to be rewarded for results. Whether you're looking to take your sales career to the next level or transition from an unrelated previous industry where you can utilize your strengths in customer service, account management, sales and leadership, Farmers provides the platform to help you get there.

This position offers a guaranteed base salary of $3200 per month for full time with a total earning potential of $75,000 annually including commissions and bonus opportunities.

Responsibilities

Insurance Customer Retention Cross-Sales

Specialist

Position Responsibilities


Primary Responsibilities


The Insurance Customer Retention Cross-Sales Specialist is responsible for strengthening client relationships, increasing household policy retention, identifying additional insurance needs, and providing exceptional customer service. This role focuses on maximizing opportunities within our existing client base while supporting the daily operations of the agency.


Client Outreach Relationship Building


• Proactively contact current policyholders to build and strengthen client relationships.

• Prioritize outreach to households whose policies were acquired from another agency or agent’s office.

• Conduct regular policy review appointments by phone, virtual meeting, or in person.

• Maintain consistent follow-up with clients to ensure satisfaction and identify future insurance needs.


Cross-Selling Account Development


• Review existing accounts to identify cross-sell and upsell opportunities.

• Recommend additional products and coverage enhancements.

• Schedule future review dates (X-Dates).

• Document conversations and follow-up activities.

• Meet or exceed agency goals for cross-sold policies and account rounding.


Coverage Reviews


• Evaluate current coverages for adequacy, gaps, discounts, and eligibility.

• Educate clients on coverage options.

• Prepare quotes and proposals.

• Present recommendations professionally.


Referral Generation


• Request referrals from clients.

• Obtain contact information for referrals including phone number and email address.

• Document and follow up on referrals.



Customer Service Policy Support


• Assist with policy servicing requests.

• Process policy changes, endorsements, cancellations, reinstatements, and other service transactions.

• Document changes in client file.

• Answer client questions regarding coverage, billing, and policy information.

• Follow up with clients to complete all application documents.

• Communicate with underwriters and clients regarding post bind and renewal inspections.

• Assist clients with compliance requirements.


Sales Support


• Assist with quoting inbound calls and walk-ins.

• Prepare accurate quotes and support agency sales objectives.

• Participate in marketing activities through email campaigns and business to business marketing events.


Administrative Responsibilities


• Maintain accurate client records.

• Complete documentation according to agency procedures.

• Follow compliance requirements.

• Participate in meetings and training.


Performance Expectations


• Deliver outstanding customer service.

• Consistently identify cross-sell opportunities.

• Increase retention and household penetration.

• Schedule policy reviews.

• Generate referrals.

• Maintain professionalism and timely follow-up.


Requirements

Must have an active Property Casualty license.

Sales or customer service experience (preferred but not required)

Life, Health Annuities license preferred OR willing to get with training materials provided at no cost.

Strong communication and interpersonal skills

Motivation to learn and grow in a results-driven environment

A desire to pursue a career with uncapped income and unlimited opportunities for personal and professional growth

Benefits
Paid Time Off (PTO)###Flexible Schedule###Hands on Training###Tuition Reimbursement###Mon-Fri Schedule###Career Growth Opportunities###