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Remote Customer Retention Jobs in Virginia (NOW HIRING)

EnthuZiastic

Growth Hacker - Remote

Lynchburg, VA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Williamsburg, VA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Virginia Beach, VA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Harrisonburg, VA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Hampton, VA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Annandale, VA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Norfolk, VA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Richmond, VA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Chesapeake, VA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

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Remote Customer Retention information

What is a remote customer retention specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What strategies do remote customer retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What are the key skills and qualifications needed to thrive as a remote customer retention specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Virginia?

The most popular types of Customer Retention jobs in Virginia are:

What cities in Virginia are hiring for Remote Customer Retention jobs?

Cities in Virginia with the most Remote Customer Retention job openings:

Remote Customer Retention jobs near you

Business Retention and Sales Representative

IntelliSource

VA • On-site, Remote

$27.37/hr

Full-time

Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Description
We're expanding our Comcast team and seeking Business Retention and Sales Representatives who thrive in sales environments and are driven to maximize their earnings through telesales efforts. Join our team as we seek experienced individuals to drive success in a fully remote capacity! Here's why Comcast is the employer of choice:
Business Retention and Sales Representatives Benefits
  • Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
  • 401k available after 90 days
  • Paid training
  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.) * (Must be in a Comcast serviceable area)
  • Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
  • Tuition Reimbursement (where applicable)
  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)

Business Retention and Sales Representatives Compensation
  • Total Target Compensation (Base pay + Commission) $27.37/hour+
  • Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
  • Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

Remote Flexibility: This role offers full remote work opportunities, allowing you to excel from the comfort of your home.
As a Business Retention and Sales Representatives you will be Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base requesting disconnect of service. You will be expected to empathize with clients, help them resolve outstanding issues and renegotiate the terms of their agreement.
Responsibilities:
  • Uses active listening, empathy and assumes ownership of customer issues through to resolution.
  • Communicates a professional sense of urgency, with various departments, to rectify customer issues.
  • Minimizes fall out by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
  • Meets or exceeds budgeted retention goals for all product lines.
  • Demonstrates strong problem solving and communications skills.
  • Regular, consistent and punctual attendance.

Qualifications:
  • High school diploma or equivalent
  • Minimum 1-2 years of commission-driven sales experience
  • Demonstrated ability to work independently and remotely
  • Reliable internet connection with a minimum 100 Mbps speed
  • Home office setup meeting specified requirement

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Comcast in an EOE/Veterans/Disabled/LGBT employer
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.

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